Chevrolet Suburban Complaints (2023)

117 consumer complaints on file.

#11600163July 8, 2024
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle lost electrical power, failing to display any information on the instrument panel; however, the vehicle still had motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the instrument panel control module needed to be reset. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584536April 22, 2024
ENGINE
The contact owns a 2023 Chevrolet Suburban. The contact stated while driving at approximately 70 MPH, the vehicle began to shake, fumes came out from the exhaust, and the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with an engine lifter failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582408April 11, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic Emergency Braking system activated at ~77mph. Essentially I had started braking appropriately and at about the same time the AEB system seemed to conclude more breaking was needed. This led to brief loss of vehicle control when brakes COMPLETELY LOCKED at high rate of speed ~77mph. According to vehicle manual this system should not activate at speed great than 50mph (photo attached). This is dangerous because i could have lost control and/or someone behind me could smash into me. My vehicle does not have adaptive cruise. Vehicle and other systems otherwise work perfectly. As a side note the extreme brake application at high speed caused cargo within the vehicle to slam forward and destroy the windshield, in addition to being a scary event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574731February 29, 2024
STRUCTURE:BODY
Question 1) I’m experiencing bubbling under the factory paint and it’s available for inspection Question 2) Unknown Question 3) Yes Question 4) Yes it has been inspected by Chevrolet dealership Question 5) I noticed the defects when I bought the vehicle brand new in 3/1/2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564950January 11, 2024
ELECTRICAL SYSTEM, ENGINE
While driving the vehicle on an extended road trip trip on the interstate the vehicle randomly shut off while driving at highway speeds. When the vehicle turned off all interior and exterior lights did not work. The engine turned off. In order to begin driving again the vehicle needed to be restarted. This issue happened 3 separate times. In between, the vehicle has been turned off. It is a safety issue to have your vehicle turn off randomly while driving at any speed. The issue has not been reproduced by the dealer. The vehicle has been seen by the dealer and stated "they are unable to find any issue" There was not indication before or after the 3 events that would indicate issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564444January 9, 2024
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
The power steering on the vehicle had failed on December 10th, 2023. The sign was displayed on the dashboard for the vehicle. The vehicle was taken to Sunrise Chevy and stayed with them for a month for repair and they have been unable to repair the issue. They said the rack and pinion had gone bad on this brand new car. This is very dangerous as the safety of myself as well as others on the road are compromised due to faulty steering problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557477November 29, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
On Star module failure. The module controls many different safety features and it has failed and has been on a backorder for months creating a safety issue every day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556381November 21, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
While driving on the highway at night during rainy conditions the wipers stopped in the up position, and at the same time, the headlights turned off. After a few seconds they resumed normal operation. My headlights were in the auto position and my wipers were also in the automatic setting. Being as that I was on a highway at night, in the rain, and going approximately 65mph surrounded by traffic, this was an extremely dangerous situation to be in. Without headlights and windshield wipers, my windshield was immediately obstructed and I was unable to see the road without headlights. More so, other traffic might have had trouble seeing my vehicle. This problem has not been replicated by myself or a dealer. It has been random in nature. When the incident happened, there were no warning lights on the gauge cluster or anything else inside the vehicle that seemed to be affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554430November 9, 2023
TIRES
Vehicle had 14,000 miles and tires were rotated by dealership twice, last one 3 weeks ago. Was driving 55 mph and had a sudden complete deflation and stopped immediately. Tire is completely separated. The outer sidewall is completely separated from the rest of the tire. The tire has never had an injury or other issues. The tire rotation was at Gerry Lane Chevrolet in Baton Rouge, LA. I took the tire in the same day to Gerry Lane Chevrolet service department and they were not helpful. They did not even look at the tire. I am having all 4 tires replaced tomorrow at Costco and will keep the damaged tire and 3 others for any forensic evaluation by your department or designate. I am concerned that this maybe the canary in the coal mine and if there is a manufacturing defect other lives may be at risk. Look forward to urgent follow up. Continental tire has had similar problems with sudden blowouts. 14000 miles properly maintained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546032September 22, 2023
VISIBILITY/WIPER, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Chevrolet Suburban. The contact stated while driving at an undisclosed speed, the vehicle experienced phantom braking. Additionally, the windshield wipers were inoperable. On another occasion, while driving at approximately 70 MPH, the vehicle experienced phantom braking. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was a loss of communication with the control module, steering, gateway module, engine, body control module, and brakes. The dealer retrieved DTC codes: U0101, U0131, U0146, U152B, U160F, and U1561. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544641September 14, 2023
UNKNOWN OR OTHER
I drove a 2019 Ford Explorer with Ford Sync, which integrated well with my Android phone to allow handsfree access to Google Maps or Waze for navigation, voice control of my phone for speech-to-text, simple Google queries, like "who wrote the song American Pie," etcetera. Steering wheel controls could also be used to make or disconnect phone calls. It was a very safe, efficient, satisfying, hands-free driving experience provided at no-cost. Unfortunately, I traded that vehicle in on a 2023 Chevy Suburban, which has an Android Auto based infotainment system. This system can be safe and efficient, but ONLY IF YOU PAY A SUBSCRIPTION. Otherwise, it is VERY UNSAFE. Things that won't work without a subscription include: "Hey Google" voice commands, steering wheel phone controls, instrument cluster road speed display. There are workarounds for some of these items, such as pressing the microphone icon in the infotainment center to initiate voice commands, but these workarounds require the driver to take their attention away from driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541819August 31, 2023
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop immediately. The vehicle was taken to the dealer and was repaired. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed again; however, the vehicle accelerated and failed to stop. The contact also stated that the radio display screen failed to function. The manufacturer was made aware of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528662June 24, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
There were no accidents or near accidents but the computer system was spitting out different problems and telling me that different system were needing service such as the ESC system, the steering wheel column l, collision traction , etc plus the engine light came on. Thus occurred on the 20th of June. I took it in for service and they said they fixed the problem but then while coming home on the 22nd the system started acting up again. Took it back to the dealership and they said the computer lost communication. They had to keep my vehicle because they cannot figure out jow to adjust the computer harness and why I am continuing to get the error codes. This vehicle is only 4 months old (3/11/23). I am concerned that could be a major problem if it cannot be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527660June 19, 2023
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
Driving the vehicle on an interstate highway with the flow of traffic at 70 mph, without warning the engine shut off. This caused loss of speed and loss of power steering, almost causing me to be hit in the rear end twice at highway speeds. There were no warning lights or any instrument indication prior to the failure. After barely being able to get the vehicle into the brakedown lane, the vehicle would not restart. The electronics all worked, there were no warnings or indicator lights but the engine would not start despite multiple attempts by myself and the tow truck driver. The vehicle is currently at the dealership being diagnosed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523330May 22, 2023
AIR BAGS, SEAT BELTS
Vehicle was purchased new, has 2900 miles on it. The service safety restraint system light came on. I know this has been on going issue in past on these vehicles and want it reported and documented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515910April 7, 2023
ENGINE
The car shifted into neutral while I was driving. I was slowing down to stop at a traffic light when it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495507November 30, 2022
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
Multiple time the full safety camera system has failed. The front rear and 360 degree view camera have intermittently failed multiple times. Restarting the vehicle has had no effect on restoring functionality of the very vital rear back up camera, front camera, parking and pedestrian sensors. This is a random occurrence, has happened at least 5 separate occasions since purchase, and occurs intermittently. Date is the last time this issue occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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