Chevrolet Suburban Complaints (2004)

406 consumer complaints on file.

#10483337November 5, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH AND DEPRESSING THE BRAKES, THE PEDAL WENT STRAIGHT TO THE FLOOR BOARD. THE CONTACT IMMEDIATELY PUT HIS EMERGENCY BRAKES ON TO AVOID A CRASH. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 106,000. ..UPDATED 03/18/13 *BF THE CONSUMER STATED THE VEHICLE WAS INSPECTED BY A DEALER BEFORE AND AFTER THE INCIDENT. THE VEHICLE WAS REPAIRED. THE CONSUMER HAS PICTURES AND OLD PARTS. UPDATED 04/02/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482767October 31, 2012
SERVICE BRAKES
WHILE VEHICLE WAS STATIONARY AT IDLE I NOTED EXCESSIVE BRAKE PEDAL TRAVEL AFTER PLACING MY RIGHT FOOT ON THE BRAKE. THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOOR BOARD AND WAS VERY SLOW IN RETURN. I SHUT THE VEHICLE OFF AND VISUALLY CHECKED THE MASTER CYLINDER AND CONNECTIONS. I NOTED THE MASTER CYLINDER BRAKE FLUID RESERVOIR WAS NOT COMPLETELY AT THE FULL MARK. I CONTINUED TO OBSERVE THE HYDRAULIC CONNECTIONS AND FOUND NO ACTIVE LEAK AND NO FLUID ON THE GROUND BENEATH THE VEHICLE. I DROVE THE VEHICLE TO A REPAIR SHOP IN TOWN (OUT OF STATE VISIT) ADVISING THE SHOP OWNER OF THE PROBLEM INVOLVING BRAKE TRAVEL. A MECHANIC DETERMINED THE BRAKE LINES ON MY VEHICLE WERE ROUTED ALONG THE VEHICLE FRAME, MADE OF STEEL, AND UNPROTECTED RESULTING IN CORROSION, HOLES, AND ACTIVE LEAKS. TWO OF THE LINES WERE REPAIRED AND NOW THE REMAINING TWO LINES REQUIRE REPAIR. I OBSERVED AND NOTED CORROSION OF THE BRAKE LINE DISTRIBUTION SYSTEM ALONG THE VEHICLE FRAME RUNNING TO THE REAR OF THE VEHICLE AND CROSSING OVER THE RIGHT SIDE. I BELIEVE THE BRAKE LINE CORRODED AND FAILED IMMEDIATELY BEHIND THE DRIVER'S SIDE LOCATED IMMEDIATELY NEXT TO THE VEHICLE IDENTIFICATION TAG. THIS LOCATION WAS OBSCURED FROM VIEW BECAUSE A PLASTIC WIRING HARNESS IS ROUTED BETWEEN THE BRAKE LINES AND EXTERIOR OF THE FRAME. I BELIEVE THE PLACEMENT OF THE PLASTIC CONDUIT CONCEALS VISION / INSPECTION OF CORRODING BRAKE LINES. I BELIEVE UNPROTECTED STEEL BRAKE LINES ARE SUBJECT TO PHYSICAL ABRASION AND MOISTURE BETWEEN THE UNPROTECTED BRAKE LINE AND THE VEHICLE FRAME RESULTING IN BRAKE LINE FATIGUE AND WATER BASED CORROSION RESULTING IN HOLES AND FAILURE OF THE HYDRAULIC BRAKE SYSTEM. I NEVER OBSERVED THE OPERATION OF THE "BRAKE" ICON LOCATED ON THE VEHICLE MESSAGE PANEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482540October 29, 2012
SERVICE BRAKES
WHILE DRIVING IN AN URBAN AREA I NOTICED THAT MY BRAKE PEDAL WAS GOING DOWN MORE THAN USUAL AND WENT DOWN EVEN MORE AS I WAITED FOR THE TRAFFIC SIGNAL TO CHANGE. WHEN I GOT HOME I CHECKED THE BRAKE FLUID RESERVOIR AND FOUND THE LEVEL ABOUT AN INCH LOWER THAN NORMAL. I LOOKED UNDER THE VEHICLE AND SAW A SMALL POOL OF BRAKE FLUID FORMING ON THE DRIVE UNDER THE DRIVERS SEAT. FURTHER SEARCH SHOWED THAT A BRAKE LINE WAS LEAKING AND ALL THE LINES WERE BADLY CORRODED. I CALLED A LOCAL CHEVY DEALER AND CAREFULLY DROVE THE CAR TO THE DEALERSHIP AFTER ADDING FLUID TO THE RESERVOIR. THE DEALER CONFIRMED MY FINDING AND INDICATED THAT ALL THE LINES WERE SO BADLY RUSTED THAT THEY WOULD PROBABLY FAIL SOON. WHILE THE VEHICLE WAS ON THE LIFT THEY ALLOWED ME TO SEE THE LINES IN THEIR CURRENT CONDITION. THE LABOR TO REPLACE THE LINES WAS $1,200. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480046October 14, 2012
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER GIVES A FALSE READING THAT COULD CAUSE OPERATION OF THE VEHICLE AT AN UNSAFE SPEED. THIS FIRST HAPPENED WHILE DRIVING WITH MY FAMILY. I NOTICED THAT THE SPEEDOMETER SEEMED TO BE GIVING A FALSE READING. USING A GPS MY WIFE WAS ABLE TO CONFIRM THAT I WAS UNKNOWINGLY TRAVELING AT A SPEED VERY DIFFERENT THAN THE SPEED LIMIT. THE ISSUE IS INTERMITTENT . THE DEALER SAYS THIS IS A KNOWN PROBLEM BUT WILL NOT FIX IT DESPITE THE OBVIOUS SAFETY CONCERNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478578October 4, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. THE CONTACT STATED THE DRIVER WAS TRAVELING 10 MPH WHEN THE BRAKES WERE DEPRESSED AND THE VEHICLE FAILED TO STOP PROPERLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476574September 20, 2012
ENGINE
THE REAR EXHAUST MANIFOLD BOLTS ON BOTH THE DRIVER'S SIDE AND PASSENGER SIDE ARE BROKE AND NOW THE VEHICLE HAS AN EXHAUST LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475607September 17, 2012
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. WHILE PARKED, THE DRIVER DEPRESSED THE BRAKE PEDAL BUT THE BRAKES WOULD NOT RESPOND. THE PARKING BRAKE WAS APPLIED IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT THE BRAKE LINES HAD CORRODED FROM THE INSIDE AND WOULD HAVE TO BE REPLACED ALONG WITH THE BRAKE PADS AND ROTORS. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. ...UPDATED 10/17/12 *BF THE CONSUMER STATED THE VEHICLE DID NOT SHOW ANY WARNING LIGHTS. GM OFFERED A CREDIT TOWARDS PURCHASING A NEW CHEVROLET VEHICLE. THE CONSUMER DECLINED. UPDATED 10/17/2012 *JS THE CONSUMER ALSO STATED THE CALIPERS WERE SEVERELY RUSTED, ALONG WITH THE FRONT CALIPER HOSES AND FRONT ROTORS, WHICH CAUSED THE BRAKE PADS TO CRACK AND WEAR UNEVENLY. UPDATED EVOQ 10/24/12 UPDATED EVOQ 11/21/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474267September 7, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE ABS WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TURNED THE VEHICLE OFF HOWEVER, THE ABS CONTINUED IN OPERATION, CAUSING THE BATTERY TO DRAIN. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473659September 3, 2012
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, ELECTRICAL SYSTEM
THE VEHICLE WILL SHUT OFF AT INTERSTATE AND LOW SPEEDS AND SHOW REDUCED POWER AND STABILITY SYSTEM DISABLED. THIS IS VERY DANGEROUS, I WAS NEARLY KILLED ON THE INTERSTATE BY AND 18 WHEELER COMING UP BEHIND ME WHEN THE ENGINE SHUT DOWN.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473341August 24, 2012
UNKNOWN OR OTHER, WHEELS
I RECEIVED A LETTER DATED JULY 2, 2012 THAT INDICATED THAT THE TIRES I PREVIOUSLY PURCHASED FROM PEPBOYS WERE DEFECTIVE AND COULD BLOW APART WHILE DRIVING. THE TIRES HAD DOT SERIAL NUMBER UT T6 PA7. SO, I TOOK THE LETTER AND VEHICLE BACK TO PEPBOYS BUT THEY WERE NOT AWARE OF THE RECALL. IN ANY EVENT, THEY DID REPLACE ALL FOUR TIRES FREE OF CHARGE. HOWEVER, IT SEEMS THAT ARE STILL SELLING THE DEFECTIVE TIRES BECASE THE TIRES THEY INSTALLED ON MY VEHICLE, FOR THE SECOND TIME, HAD DOT SERIAL UT T6 PA7. SO, IT APPEARS THAT I AM STILL DRIVING ON THE HIGHWAY WITH DEFECTIVE TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471898August 22, 2012
VISIBILITY/WIPER
HEARD RATTLE AND A WIND NOISE AS IF A DOOR OR WINDOW WAS PARTIALLY OPEN. REAR LIFTGATE GLASS PASSENGER SIDE HINGE PARTIALLY SEPARATED FROM WINDOW GLASS, ALLOWING THE STRUT WHICH LIFTS THE WINDOW UP NORMALLY TO PUSH THE TOP EDGE OF THE WINDOW UP ABOUT AN INCH. WHAT MAKES THIS DANGEROUS IS THAT IF AT HIGHWAY SPEED, THE WIND COULD HAVE EASILY CAUGHT THE LIFTED GLASS EDGE AND STRESS IT ENOUGH TO SHATTER AND INJURE SOMEONE OR DAMAGE A FOLLOWING VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471842August 22, 2012
POWER TRAIN
WHEN DRIVING IT WILL TRY AND ENGAGE THE 4 WHEEL DRIVE LOW. IT HAPPENED A YEAR AGO AND THEN AGAIN THIS WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466298July 17, 2012
VEHICLE SPEED CONTROL
THE ENGINE LIGHT WOULD COME ON AND IMMEDIATELY THE STABILITY SYSTEM DISENGAGE LIGHT WOULD COME ON ALSO. THE VEHICLE WOULD GO DOWN TO APPROXIMATELY 1500 RPM AND DROP THE SPEED TO 50-55 MPH, ON THE FREEWAY. THE SPEED LIMIT IS 65 AND WE WERE IN THE MIDDLE LANE OF 3 LANES. IT HAS HAPPENED NUMEROUS TIMES NOW. I HAVE TAKEN THE VEHICLE TO A MECHANIC 3 TIMES. A DIAGNOSTIC TEST WAS RAN EACH TIME AND EVERY TIME THERE DIFFERENT CODES THAT POP UP, ONE DIFFERENT FROM THE PREVIOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462486June 20, 2012
SERVICE BRAKES
THE BRAKE LINES ON MY SUBURBAN WERE ROTTED (I DID NOT KNOW THIS UNTIL AFTER) AND THEY RUPTURED WHILE I WAS ON THE HIGHWAY TOWING A TRAILER. I ONLY AVOIDED A CRASH BY DOWNSHIFTING AND USING MY EBRAKE. THIS IS A WIDESPREAD ISSUE FROM SEARCHING THE WEB AND I AM SHOCKED THIS IS NOT ALREADY A RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457723May 7, 2012
SERVICE BRAKES, HYDRAULIC
DRIVING ON SMALL RESIDENTIAL STREET. AS I APPROACHED A STOP SIGN I APPLIED BRAKES AND PEDAL WENT TO THE FLOOR AND I STEERED INTO THE CURB TO STOP VEHICLE. WHEN I STOPPED SHAKING I CALLED MY HUSBAND AND HE CAME WITH A FRIEND WHO IS A MECHANIC. WHEN THEY RAISED THE HOOD THEY SAW BRAKE FLUID EVERYWHERE. WHEN WE GOT THE CAR HOME AND INSPECTED IT FURTHER THE MECHANIC WAS HORRIFIED TO SEE THAT EVERYTHING UNDER THERE WAS CORRODED AND RUSTED. INCLUDING BUSHINGS GAS LINES, NUTS AND BOLTS ETC. HE CLAIMED HE HAD NEVER SEEN ANYTHING LIKE IT IN HIS LIFE. THIS IS THE THIRD SUBURBAN I HAVE OWNED AND I AM VERY UPSET THAT THIS WOULD HAPPEN. I WAS ALL SET TO HAVE MY 20 YR OLD SON TAKE THIS UP TO SCHOOL SO HE COULD MOVE OUT OF HIS DORM. HE COULD HAVE BEEN SERIOUSLY HURT IF THIS HAD HAPPENED ON THE NEW JERSEY TURNPIKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457087May 1, 2012
SERVICE BRAKES
THE STEEL BRAKE LINE FAILED ON THE DRIVERS SIDE BELOW THE DOOR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454507April 9, 2012
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
WAS DRIVING AT A VERY LOW RATE OF SPEED; TRYING TO STOP WHEN WHAT FELT LIKE THE ANTILOCK BRAKES KICKED ON AND THE MESSAGE "TRACTION ACTIVE" APPEARED ON MY CONSOLE. THIS MADE IT VERY DIFFICULT TO CONTROL AND STOP THE VEHICLE. THEN WHEN TRYING TO ACCELERATE, VEHICLE WOULD LUG DOWN AND NOT WANT TO GO. THERE WAS ALSO A NOISE, LIKE A PUMP OR SOMETHING WHEN TRYING TO BRAKE OR ACCELERATE. TURNING OFF THE STABILITRACK SEEMS TO STOP THIS FROM HAPPENING, WHICH IN TURN MEANS I DO NOT HAVE ANTILOCK BRAKES. THIS IS A HUGE SAFETY ISSUE, ESPECIALLY IF TRYING TO MERGE, PASS THROUGH AN INTERSECTION OR WHILE DRIVING AT A HIGH RATE OF SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453242March 27, 2012
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE BRAKE LINES FRACTURED WHILE THE BRAKES WERE APPLIED ON THE HIGHWAY. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 84,905 AND THE CURRENT MILEAGE WAS 85,049. UPDATED 5/7/12 *CN THE CONSUMER STATED HER HUSBAND DISCOVERED THE FRONT BRAKE LINE HAD RUPTURED. THERE WAS A HOLE IN THE BRAKE LINE IN THE ENGINE COMPARTMENT NEAR THE DRIVER'S SIDE FRONT WHEEL AND THE BRAKE LINE WAS SEVERELY CORRODED. UPDATED 05/25/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448270February 16, 2012
ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
AT RANDOM YOU WILL JUST BE DRIVING DOWN THE ROAD AND A MESSAGE COMES ON THAT SAYS REDUCE ENGINE POWER AND THE T/C LIGHT COMES ON ALONG WITH THE CHECK ENGINE LIGHT. THIS HAS HAPPENED SEVERAL TIMES, IS VERY UNSAFE, AND IS GETTING WORSE. WE HAVE HAD WORK DONE TO TRY AND FIX THE PROBLEM BUT ITS STILL HAPPENING. WE DON'T HAVE TONS OF MONEY TO FIX THIS, LIVE IN THE COUNTRY, AND HAVE 5 KIDS. THIS IS OUR ONLY TRANSPORTATION AND WE HAVE A RATHER LARGE LOAN ON THE THING AND ITS TURNING INTO YARD ART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444869January 23, 2012
ELECTRICAL SYSTEM
SPEEDO DOES NOT READ CORRECT, IT GETS STUCK AT VARIOUS NUMBERS...WHILE DRIVING OR PARKED ON OR OFF (SPEED CAN BE PLUS OR MINUS ACTUAL SPEED BY 5-55 MPH AT ANY GIVEN TIME. AND YOU NEVER KNOW WHEN, ALSO THE OIL PRESSURE GAUGE WILL GO PAST THE MARKED LIMIT WHEN THE TRUCK IS OFF, NO KEY IN THE IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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