Chevrolet Suburban Complaints (2018)

84 consumer complaints on file.

#11504915February 1, 2023
SEAT BELTS
The second row - driver's side seat belt no longer was retracting, making the seat unsafe. This belt had been slow to retract since we purchased this vehicle from the dealership in June 2022, but it stopped retracting in mid January 2023. As my extended warranty only covers drive chain, the dealer charged me $627.43 for parts and labor to replace the seat belt. It is disappointing that Chevrolet does not warranty the basic safety equipment for the life of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503260January 23, 2023
AIR BAGS
STARTED ABOUT 3 WEEKS AGO, DRIVER AIRBAG WARNING LIGHT APPEARED ON DASH. RESET IT AND ALERT STAYED OFF FOR A WHILE AND THEN STAYED ON CONSTANTLY. TOOK VEHICLE TO BE REPAIRED, AWAITING PARTS. DEALER STATED IT WAS AIRBAG IN THE OVERHEAD AREA OF THE DRIVER. I DON'T KNOW IF VEHICLE PART HAS BEEN INSPECTED. AWAITING COMPLETION OF THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502790January 20, 2023
ELECTRICAL SYSTEM
Trailer Brake system Service Message Took it to the dealer service department and was told that a diagnostic would be needed to find problem $225, if the wiring harness is indeed defective it would be over $500 in parts and $600 in labor. A picture of the light coming on while driving was produced to the dealer service department. It first appear when driving on the freeway and we have never towed anything with this vehicle. Upon further online research we found out that this is a common and serious problem with GMC and Chevy vehicles like the Canyon, Sierra, Silverado, Yukon, Tahoe, Suburban, Colorado from years 2015-2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502634January 19, 2023
POWER TRAIN
Vehicle started shaking while accelerating. Independent mechanic and his recommended transmission shop diagnosed an issue with the transmission - specifically the torque converter. Shop said the car was unsafe to drive while waiting for new transmission as it could lose ability to accelerate while driving. When I asked the transmission shop if they felt the previous owner(s) may have abused the car with their driving to cause the issue at a relatively low mileage, they said this was a systemic issue with this vehicle. In fact one of the repair techs had the exact same issue with his personal vehicle at similar mileage (same make / model).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501145January 10, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Car has been at dealer 3 times for Wi-Fi issue. Mechanic took car home for longer drive to check. No found issues. Brought in for small noise that comes and goes. They Came back saying $10000 for cam shaft and lifters they are assuming.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500688January 8, 2023
UNKNOWN OR OTHER
On approximately December 23, 2022, I notice that the UV protection coating on the hood and roof of my SUV is no longer protecting these areas of my vehicle. Which I am now concerned could lead to rusting on my 2018 SUV. I reported this issue after seeing many complaints on the WEB for the same problem by vehicle owners. A Chevrolet dealer mechanic also informed me of customers voicing my concern about the UV-protecting coating issue. I'm worried this issue will continue and affect the painting of my entire vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500265January 5, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2018 Chevrolet Suburban. The contact stated that while driving and attempting to merge onto the freeway at approximately 50-55 mph, the vehicle suddenly stalled. The contact attempted to accelerate to approximately 70 -75 mph when the vehicle failed to accelerate. The transmission suddenly failed without any warning lights. The vehicle was towed to a certified mechanic who diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489035October 12, 2022
AIR BAGS
The contact owns a 2018 Chevrolet Suburban. The contact stated while attempting to register her vehicle at the state DMV, she was advised that the vehicle did not have airbags. The contact had purchased the vehicle from a third party and not a dealer. The contact stated that the state DMV would not register her vehicle due to the absence of airbags. The vehicle was taken to several independent mechanics who informed her that all air bags were not installed on the vehicle. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486591September 27, 2022
EQUIPMENT:ELECTRICAL:INFOTAINMENT
Android Auto stops functioning while driving, only way to deal with getting android auto going is to pick up phone and start navigating thru menus on phone, which is something that I don't want to do in the middle of driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486055September 23, 2022
ENGINE, VEHICLE SPEED CONTROL
Hello, To whom it may concern, My vehicle is a 2018 Chevy Suburban with a 5.3 motor. GM produced these motors made from inferior metal and defective lifters. My engine began failing in May 2022, I've taking my vehicle to several shops for work but the problem has not been resolved. I have links below explaining the problems with these motors. There are tens of thousands of individuals with families struggle with this same problem I'm having as well. This is world wide news, I'm asking for help for myself and so many other people in these challenging times. I've contacted GM headquarters. [XXX] and [XXX] with no success, just the run around. I went to a GMC dealer here in Clarksville, TN where I reside this month. [XXX] with GMC told me he was hearing my lifters and I need not drive my vehicle. Called me in his office and told me he couldn't get my vehicle in to be looked at, but gave me another dealership contact information. I called and spoke with a gentleman by the name of [XXX] he also informed me that they were backed up and couldn't see me until October 5th. All warning lights came on in May of 2022, engine and steering and traction. Please view these links below that explain in further detail. Thank you for your time and help! My Contact information [XXX] https://youtu.be/EwOQbnFcAOc https://pickuptrucktalk.com/2021/12/are-there-new-problems-with-gm-v-8-engine-lifters-lurking/ INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484027September 12, 2022
SERVICE BRAKES
My car was acting weird, brake pedal was extremely tough to decompress, speed then was affected, and ultimately the brakes failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481232August 25, 2022
STEERING, BACK OVER PREVENTION: WARNINGS
I have three occasions where I have been turning and my steering wheel locks up and is very hard to turn. I almost crashed twice. I have three young children in the car. I could not get out of the way fast enough but luckily avoided a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473836July 14, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Chevrolet Suburban. The contact initially stated that while in reverse(R), the brake pedal became firm as the brake assist message appeared on the instrument panel. The contact stated that she had to stand on the brake pedal to stop the vehicle while in reverse(R). The contact then stated that the failure would occur while driving at various speed. The contact had taken the vehicle to a dealer where the mechanic was eventually able to duplicate the failure. The contact had the vacuum pump replaced; however, the failure recurred. The vehicle was taken back to the dealer where she was then informed that the brake booster needed to be replaced. The manufacturer was notified of the failure and offered to pay a portion towards the cost of the repair. Upon investigation, the contact discovered NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) which she linked to the failure. The vehicle was not repaired. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469215June 14, 2022
POWER TRAIN
We were driving the 2018 Chevrolet Suburban with our three children we tried to accelerate at a green light the car jolted to a halt and someone almost hit us from behind. If this would have happened on the highway we could have caused a major accident and put my kids lives in danger. Was able to get the car to move to the side of the road. We had the car towed to an automotive repair shop and they said there was an issue with the torque convertor and the transmission was totally ruined. There were no check engine lights and no warning what so ever! The repair shop said they haven’t seen this happen on a car with so few miles. Costing us 4.5k and a couple weeks. There are no recalls for this issue on our car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457631March 21, 2022
ENGINE
I had noticed an intermittent chirping noise coming from the vehicle, but no warning lights were on and it did not seem significant, I thought maybe it was a squeaky belt that I would have checked at our next routine maintenance. My husband drove the vehicle next for an approximately 12-mile round trip. He noticed the noise get more consistent and louder, and while pulling into our driveway, I observed that the sound was very loud and smoke was coming from the right side wheel well. As soon as he put the vehicle in park, coolant flooded the driveway. We had an independent mechanic come to our home to diagnose the vehicle. He stated that the water pump completely blew and the pulley was loose. The mechanic emphasized that a car this age should not have had a loose water pump/pulley and that this was a manufacturing issue. He was very concerned that if it had blown while driving, it would have shut off the engine entirely and could have caused a catastrophic accident. He recommended a new water pump and thermostat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453248February 21, 2022
STEERING
When driving with the 4x4 switch in the auto setting the car would jerk while driving at high speeds. Almost seemed like the left front tire would engage on dry pavement. Also there is a loss of steering while the vehicle is in motion. Speed does not change when it happens. Seems to happen more when driving around a corner. Loss of steering happened for a split second or multiple seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453293February 21, 2022
UNKNOWN OR OTHER
2018 Chevy Suburban. HVAC Condenser needs replaced. There is a recall for the 2015-2017 models but not 2018. Same problem. A/c does not blow cold air.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452059February 15, 2022
SEAT BELTS
Both 2nd row seatbelt tensioners failed within four years of owning the vehicle (bucket seats) with an estimated cost of $500 to fix. We were advise that this is the result of using a recommended child car seat. It is not acceptable or safe to have a seat belt system that cannot be used properly after a car seat has been used and removed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449831February 1, 2022
SUSPENSION, WHEELS, STEERING
The car was slowly making right hand turn when we heard a loud noise and stopped the car Once we got out, we saw that right wheel was completely torn out. We have videos and pictures. If it would happened on the higher speed, we would be dead. The car shop told us that they never seen anything like that in the past. Per their report, upper control arm broke off then the rest followed: lower control arm, ball joint, outer tie rod, poss inner tie rod, sway bar link, abs sensor connector. Consumer also learned from dealer that certain parts do not exist anymore and new ones are available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437798October 22, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
I purchased the vehicle in June. On a trip in July the transmission stopped functioning in the middle of a major highway. There was no warning and the car just stopped. After getting it to a service dealer in the state we were traveling in, we were told it was the transmission. The car had less than 34,000 miles on it. Fast forward to today and 4 garage visits later, I know own a vehicle that I am told by service dept could need an entire transmission. At less than 40,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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