Chevrolet Suburban Complaints (2002)

439 consumer complaints on file.

#10763987September 15, 2015
SERVICE BRAKES
DRIVING IN CLOSE TRAFFIC (BUMPER TO BUMPER) UPHILL ON TWO LANE BRIDGE, BRAKE PEDAL JUST WENT TO THE FLOOR, AND NO BRAKES! FRANTICALLY, I WORKED THE EMERGENCY BRAKE TO THE TOP OF THE BRIDGE. GOING DOWN THE BRIDGE I COASTED (NO AREA TO PULL OFF), ONCE OFF THE BRIDGE AND SAFE TO PULL OVER I DID SO. NOTHING APPEARED WRONG, SO I TRIED THE BRAKES A NUMBER OF TIMES, AND DECIDED I COULD MAKE THE .5 MILE REST OF WAY HOME. ONCE THERE, I FOUND FLUID LEVEL DOWN OVER HALF WAY. AFTER SEARCHING FOUND HARD BAKE LINE HAD HOLDS IN IT. AFTER SEARCHING MY BRAKE LINES, THEY APPEAR TO ALL BE RUSTED BADLY. IN ALL THE VEHICLES I'VE OWNED, I'VE NEVER HAD BRAKE LINES FAIL LIKE THIS. IN SEARCHING THE WEB SITES I FIND THAT CHEVY MAY HAVE USED INFERIOR METALS FOR THEIR BRAKE LINES DURING THIS TIME FRAME. IF THIS IS TRUE, WHY HAVE THEY NOT TAKEN CARE OF CORRECTING THIS ISSUE? THANKS, CONCERNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763749September 14, 2015
FUEL/PROPULSION SYSTEM
THE REAR FUEL TANK STRAP BROKE BY THE BOLT. THE STRAP THEN PIVOTED DOWN ONTO THE DRIVE SHAFT. THE ONLY REASON THE TANK DID NOT HIT THE ROAD IS BECAUSE OF THE STRENGTH OF THE FUEL FILLER HOSES FROM THE GAS CAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763346September 13, 2015
SERVICE BRAKES
MY ANTILOCK BRAKES ARE GOING OFF AT SLOW SPEEDS, ALMOST CAUSING ACCIDENT, GOING ABOUT 4-5 MPH, NEED TO KNOW IF MY VIN IS COVERED IN RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746650August 6, 2015
SERVICE BRAKES
DRIVING DOWN L STREET IN OMAHA, NEBRASKA APPROACHING 96TH STREET. BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR AND VEHICLE WOULD NOT STOP. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD JUST BEFORE LIGHT AT 96TH ST ON A SLIGHT HILL WHICH ASSISTED VEHICLE STOPPING. THE BRAKE MASTER CYLINDER WAS LOW. THE CAR WAS TOWED TO YECK'S AUTO IN BELLEVUE, NE. HAD I BEEN FOLLOWING OTHER VEHICLES CLOSELY OR APPROACHED A QUICK CHANGING YELLOW LIGHT THE VEHICLE WOULD NOT HAVE STOPPED. YECK'S AUTO HAS SINCE DETERMINED THE BRAKE LINES FAILED. AFTER INTERNET INVESTIGATION YIELDS THAT GM HAS KNOWN ABOUT THIS DEFECT. NO WARNING LIGHTS, NO INDICATION OF A PROBLEM. THIS VEHICLE NEEDS TO BE RECALLED. THE VEHICLE HAS BEEN SERVICED AT BEARDMORE CHEVROLET IN BELLEVUE, NE AT PRESCRIBED INTERVALS SINCE DAY 1. GM SAYING THIS IS NORMAL IS FRANKLY UNACCEPTABLE. HOW MANY PEOPLE HAVE NOT BEEN AS LUCKY AS I WAS ON THIS DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743906July 27, 2015
SERVICE BRAKES
STARTED VEHICLE PUT IN REVERSE TO BACK UP AND WHEN APPLIED BRAKES THEY PEDAL WAS SOFT AND THEN WENT TO FLOOR AND VEHICLE HIT A TREE. BRAKE LINES ARE RUSTED SEVERELY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10701706March 25, 2015
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 2500. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE BRAKES WOULD PULSATE AND INCREASE STOPPING DISTANCE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 07V521000 (ENGINE AND ENGINE COOLING) AND 05V379000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO A DEALER, WHO REPLACED THE CRANK SHAFT SENSOR. THE VEHICLE WAS NOT REPAIRED FOR THE BRAKE FAILURE. THE FAILURE MILEAGE WAS 113,204. UPDATED 6/8/15*CN UPDATED 10/2/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671517January 10, 2015
SERVICE BRAKES
WENT TO PRESS ON THE BRAKE PEDAL TO PUT THE VEHICLE INTO DRIVE AND THE BRAKE PEDAL WENT TO THE FLOOR. I PUT THE VEHICLE IN PARK GOT OUT AND BRAKE FLUID WAS COMING OUT FROM UNDER THE CAR NEAR THE FRONT OF THE DRIVERS DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671037January 8, 2015
SERVICE BRAKES
TRAVELING ON A 4-LANE HIGHWAY, 35 MPH, APPROACHING RED LIGHT IN LINE OF HEAVY TRAFFIC. I APPLIED THE BRAKES AND FELT THE PEDAL GO TO THE FLOOR. I STEPPED ON THE EMERGENCY BRAKE AND WAS ABLE TO STOP THE TRUCK BEFORE HITTING THE VEHICLE AHEAD OF ME. SECOND INCIDENT: 2014. TRAVELING DOWN HILL TOWARD STOP SIGN. SAME SEQUENCE OF EVENTS AS ABOVE. I CAN'T BELIEVE THAT CHEV. SUBURBANS SOLD IN NEW ENGLAND HAVE STEEL BRAKE LINES! THIS IS MY 8TH SUBURBAN. FIRST EXPERIENCE WITH RUSTING EVERYWHERE UNDER CHASSIS, ESP. BRAKE LINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669788January 3, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
TRAVELING ON HWY 35 IN DALLAS TEXAS AND MESSAGE APPEARED ON INSTRUMENT CLUSTER "REDUCED POWER MODE". VEHICLE SPEED DROPPED TO 20 MPH (POSTED SPEED WAS 70 MPH). HAD TO HAVE VEHICLE TOWED TO DEALERSHIP AND A FIX HAS NOT BEEN DETERMINED. THE DEALER SO FAR HAS CHARGED ME $900 AND IT DID NOT FIX IT.THIS SAME PROBLEMS BEEN POSTED ON GM FORUMS, GM TRUCK FORUMS WITH THESE SAME RESULTS. THERE ARE HUNDREDS OR MAYBE THOUSANDS OF COMPLAINTS FOR THIS ISSUE. IT IS VERY UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669572January 2, 2015
SERVICE BRAKES
COMING UP TO A STOP LIGHT I NOTICED I NEEDED TO PUSH BRAKE PEDDLE FARTHER DOWN TO STOP. THE SAME FOR EACH STOP AFTER THAT. I KNEW THAT ANOTHER BRAKE LINE HAD FAILED. I HAD TWO REPLACE UNDER HOOD ABOUT A YEAR AGO. THIS ONE IS OVER FRAME MIDWAY BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661938December 3, 2014
FUEL/PROPULSION SYSTEM
DRIVING ON RESIDENTIAL ROAD AND VEHICLE SUDDENLY REDUCED SPEED TO 10 MPH. MESSAGE DISPLAYED "REDUCED POWER MODE". NO ONE KNOWS HOW TO DIAGNOSE. ALL REPAIRS I HAVE READ ON THE INTERNET FORUMS ARE EXPENSIVE AND THE PROBLEM EVENTUALLY RETURNS. THIS PROBLEM IS INTERMITTENT AND CAN OCCUR AT ANY TIME. THE MOST CONCERN IS ON THE FREEWAY WHERE YOUR VEHICLE IS REDUCED TO 10-20 MPH AND THE SPEED LIMIT IS 70 MPH. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655217November 15, 2014
SERVICE BRAKES
VEHICLE WAS INVOLVED IN CRASH AFTER BRAKES FAILED, WITHOUT WARNING INDICATOR. BRAKE LINE WAS CORRODED THROUGH IN ENGINE COMPARTMENT NEAR BRACKET ON FRAME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10654661November 13, 2014
SERVICE BRAKES
THE BRAKES WENT OUT DUE TO A CORRODED FITTING, WHILE BACKING A BOAT TRAILER/BOAT INTO THE WATER. SO NO BRAKES, USED EMERGENCY BRAKE TO STOP. VEHICLE WAS TOWED TO A GARAGE AND THE BRAKE LINE FITTING WAS REPAIRED. ON NOVEMBER 10, 2014 THE BRAKES WENT OUT AGAIN WHILE DRIVING IT. AGAIN A CORRODED FITTING. NO ACCIDENTS BUT RESULTED IN VEHICLE BEING TOWED AND NOW AN EXPENSIVE FIX TO REPLACE ALL BRAKE LINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654663November 13, 2014
SERVICE BRAKES
THE VEHICLE WAS BEING DRIVEN ON A PUBLIC ROAD AND WHEN APPROACHING A STOP SIGN THERE WERE NO BRAKES OR PRESSURE ON THE PEDAL. VEHICLE WAS PUT IN NEUTRAL AND COASTED TO A STOP AFTER SOME EVASIVE DRIVING TO AVOID OTHER VEHICLES. THE BRAKES FAILED AGAIN DUE TO CORROSION OF THE FITTINGS. THIS IS THE SECOND TIME WITH THIS VEHICLE. NOW REPLACING ALL BREAK LINES TO AVOID TAKING ANY CHANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654288November 11, 2014
SERVICE BRAKES
BRAKES FAILED TODAY. STEEL TUBING WAS FOUND TO BE PERFORATED ALONG THE FORWARD LEFT PORTION. THE REMAINDER OF THE TUBING IS SUBSTANTIALLY CORRODED AND APPEARS SUBJECT TO FAILURE AS WELL. I SEE THAT THIS FAILURE IS THE SUBJECT OF NHTSA ACTION NUMBER EA11001 . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653898November 10, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644679October 14, 2014
STRUCTURE
PAINT ON THE ROOF AND HOOD STARTED TO FADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643380October 8, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
MY WIFE HAD DRIVEN THE SUBURBAN LIKE ALWAYS AND WITHOUT ANY ISSUES. AT THE END OF THE DAY SHE PARKED IT AND IT SAT UNTIL THE NEXT MORNING. I WALKED OUT TO IT AND FROM THE DRIVER'S SIDE I SAW A LARGE PUDDLE UNDERNEATH MY DRIVERS SIDE. WHEN I TURNED ON MY TRUCK THE BRAKE LIGHT WAS ON AND WHEN I SHIFTED INTO GEAR I NOTICED THE BRAKES WERE OUT. I CONTACTED GM AND GAVE THEM THE NHTSA ACTION NUMBER (EA11001) BUT SINCE THEY COULD NOT FIND ANYTHING IN THEIR SYSTEM THEY CANNOT COVER ANYTHING. I SEE THAT THIS ISSUE IS THE SECOND ONE OPENED AND THIS ONE HAS BEEN OPENED SINCE JAN 5, 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628359August 26, 2014
SERVICE BRAKES
VEHICLE BRAKING IS INTERMITTENTLY AFFECTING DURING LOW SPEED BRAKING. THE ABS ENGAGES PULSING THE BRAKES AND SIGNIFICANTLY REDUCING THE BRAKING ABILITY AT LOW SPEEDS. THE BRAKE LINES, CALIPERS, AND PADS HAVE ALL BEEN CHECKED OR REPLACED AND THE PROBLEM CONTINUES. THE SPEED SENSORS ON BOTH FROM HUBS HAVE BEEN REPLACED FOR POSSIBLE MALFUNCTION AND THE PROBLEM CONTINUES. I HAVE TRIED TO CONSISTENTLY DUPLICATE THE PROBLEM ON VARIOUS GRADES, TERRAIN, TURNING DIRECTION, AND SPEED WITHOUT SUCCESS. THE FAILURE IS INTERMITTENT AND NO WARMING EXISTS PRIOR TO FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609790July 11, 2014
SERVICE BRAKES
WITH OUT WARNING, UPON APPROACHING A STOP SIGN MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR.THANK THE LORD I WAS ABLE TO STOP BY USING MY E BRAKE. OTHER WISE I WAS LOOKING AT A BIG TREE. THIS WAS A HORRIFYING EXPERIENCE.I THEN HAD TO BE TOWED TO A SHOP WHERE I WAS TOLD MY BRAKE LINES WHERE COMPLETELY RUSTED AND NEEDED TO BE REPLACED.MIND YOU THIS 2002 SUBURBAN HAD AT THE TIME 42,000 MILES. THE TOTAL COST WAS JUST SHY OF $2,000.00. I ALSO HAD THIS TRUCK UNDER COATED WHEN IT WAS PURCHASED NEW. TO DATE 7-11-2014 I HAVE HAD 3 BRAKE JOBS 3RD BEING TODAY. I WAS ALSO TOLD BY THE MECHANIC I SHOULD GET RID OF THE TRUCK BECAUSE THE ENTIRE UNDERNEATH IS COMPLETELY RUSTED OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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