Chevrolet Suburban Complaints (2007)

482 consumer complaints on file.

#10260190February 27, 2009
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. WHILE DRIVING FROM MICHIGAN TO FLORIDA AT 65 MPH, THE CONTACT NOTICED THAT THE BRAKES EXHIBITED A REALLY LOUD GRINDING NOISE WHEN THE BRAKE PEDAL WAS DEPRESSED. HE TOOK THE VEHICLE TO A DEALER IN KENTUCKY BUT, DUE TO AN ICE STORM, THERE WAS NO ELECTRICITY. APPROXIMATELY 12 MILES FROM HIS DESTINATION, THE CONTACT DISCOVERED THAT HE HAD NO BRAKING POWER. HE PLACED THE VEHICLE INTO LOW GEAR AND APPLIED THE EMERGENCY BRAKE WHEN NECESSARY IN ORDER TO REACH HIS DESTINATION. HE THEN DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC, WHO STATED THAT ALL OF THE COMPONENTS APPEARED DISINTEGRATED ON THE FRONT DRIVER'S SIDE BRAKE SYSTEM. THIS WAS DEEMED AS THE LIKELY CAUSE OF THE BRAKE FAILURE. THE REAR AND FRONT PASSENGER SIDE BRAKES WERE FUNCTIONAL IN COMPARISON TO THE FRONT DRIVER'S SIDE BRAKES. THE MECHANIC REPAIRED THE DRIVER'S SIDE BRAKE CYLINDER, DISCS, AND PADS AT THE CONTACT'S EXPENSE. THERE HAD BEEN NO FAILURES SINCE THE REPAIRS WERE PERFORMED. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST BECAUSE THE DEALER DID NOT PERFORM THE REPAIRS. THE CURRENT MILEAGE WAS APPROXIMATELY 42,000 AND FAILURE MILEAGE WAS APPROXIMATELY 39,000. UPDATED 4/23/09 *CN THE CONSUMER STATED THE LEFT FRONT BRAKE WAS NOT RELEASING AND THERFORE DESTROYED THE ENTIRE BRAKE SYSTEM. UPDATED 04/27/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259875February 25, 2009
SEAT BELTS
BOTH FRONT SEAT FEMALE SEATBELT CONNECTORS IN MY 2007 CHEVROLET SUBURBAN ARE NOT WORKING PROPERLY. THE DRIVERS SIDE TAKES SEVERAL ATTEMPTS TO LATCH AND THE PASSENGER SIDE DOES NOT LATCH AT ALL. THIS IS BEING REPAIRED (PART COVERED BY CHEVY, LABOR AT MY EXPENSE) TO PREVENT AN INJURY OR DEATH IN THE EVENT OF A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257558February 5, 2009
STEERING
TL*THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. WHILE DRIVING 10 MPH, THE POWER STEERING SPONTANEOUSLY FAILED. THE CONTACT STATED THAT THIS FAILURE COULD CAUSE A CRASH. THE DEALER INSTALLED A RUBBER BOOT ON THE STEERING COLUMN, BUT THE FAILURE RECURRED SEVERAL MONTHS LATER. HE TOOK THE VEHICLE BACK TO THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE AND PROVIDE A SUFFICIENT REMEDY. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255130January 15, 2009
LATCHES/LOCKS/LINKAGES
CHROME PLATING ON FRONT DOOR HANDLES IS FLAKING OFF CREATING SHARP EDGES. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10254675January 12, 2009
LATCHES/LOCKS/LINKAGES
THE PLATTING OR PLASTIC COVERING ON INTERIOR DOOR HANDLE SEPARATES FROM HANDLE ALONG A SEAM ON TOP EDGE OF THE PASSENGER DOOR HANDLE. PASSENGER'S HAND WAS CUT SEVERELY REQUIRING MEDICAL ATTENTION. UPON EXAMINING HANDLE ON DRIVER'S SIDE THE SAME CONDITION IS BEGINNING TO OCCUR. I HAVE HAD TO WRAP TAPE AROUND THE HANDLES TO PREVENT FURTHER INJURY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10246826October 27, 2008
AIR BAGS:FRONTAL
AIR BAG SENSORS IN MY CHEVY 2007 SURB. KEPT GOING BAD AND NEED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243542September 26, 2008
FUEL SYSTEM, GASOLINE, LATCHES/LOCKS/LINKAGES, SEATS, EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN 1500. WHILE PLACING FUEL IN THE VEHICLE, THE GASOLINE SPEWS BACK OUT ONTO THE CONTACT. ALSO, THE REAR DOOR OPENED AUTOMATICALLY AND THE FLIP-N-FOLD SEATS FLIPPED UP AND DOWN WHILE THE VEHICLE WAS IN MOTION. LASTLY, THE TURN SIGNALS DO NOT WORK. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY MADE HER AN OFFER; HOWEVER, THE CONTACT REFUSED. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS. THE CONTACT WAS AWARE OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 18,000 AND CURRENT MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241134September 5, 2008
FUEL SYSTEM, GASOLINE
GAS LEAKING FROM TOP OF GAS TANK ON SUBURBAN. IT HAS HAPPENED FOUR TIMES SINCE JUNE OF 2007. NEVER KNOW WHEN IT IS GOING TO HAPPEN, DOESN'T HAPPEN ALL OF THE TIME, ABOUT EVERY 4 MONTHS. IT ISN'T A LITTLE BUT A LOT CAUSING A PUDDLE AND A HORRIBLE GAS SMELL FOR A COUPLE OF DAYS IN MY VEHICLE. WHEN THIS HAPPENS EVERYONE AROUND THE STATION IS ASTONISHED AT HOW MUCH IT LEAKS AND THAT I GET IN THE VEHICLE AND DRIVE OFF. THE SERVICE DEPARTMENT CLAIMS TO REPLACE A VALVE WHEN THIS HAPPENS, BUT THEN WHY DOES IT HAPPEN AGAIN AND AGAIN. LAST WEEKEND THIS HAPPENED TO MY FAMILY (3 KIDS UNDER 4 ARE IN THE VEHICLE WHEN THIS HAPPENS) WHILE ON VACATION. NEEDLESS TO SAY I WAS VERY SCARED AND ON THE EDGE OF MY SEAT MAKING SURE WE WERE NOT AROUND ANYTHING HOT OR ANYBODY SMOKING. AS ONE CIGARETTE WOULD HAVE PUT OUR VEHICLE INTO SHOOTING FLAMES. WE WERE ALSO ALL EXPOSED TO THE FUMES ALL WEEKEND LONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240600September 2, 2008
ELECTRICAL SYSTEM, SUSPENSION
TL*THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. WHENEVER THE CONTACT WOULD ATTEMPT TO START THE VEHICLE, IT WOULD NOT START. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE SUSPENSION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS SERVICED BY THE DEALER SEVERAL DIFFERENT TIMES FOR THE FAILURE, BUT IT STILL PERSISTS. THE CURRENT MILEAGE WAS 34,911 AND FAILURE MILEAGE WAS 32,000. UPDATED 10/14/08. *LJ UPDATED 10/16/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238857August 19, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE STABILITRACK WARNING LIGHT CONTINUED TO ILLUMINATE ON THE INSTRUMENT PANEL. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. WHILE DRIVING 40 MPH, ALL SIX SIDE CURTAIN AIR BAGS DEPLOYED WITHOUT IMPACT OR ROLLOVER. SHE WAS UNABLE TO SEE OUT ANY OF THE WINDOWS AND THE PASSENGER COMPARTMENT BECAME FILLED WITH SMOKE FROM THE AIR BAG DEBRIS. THE CONTACT WAS INJURED. THE DEALER FOUND NO FAILURES WITH THE VEHICLE. THE INSURANCE COMPANY SENT A CRASH TEAM TO INVESTIGATE THE FAILURE AND THEY STATED THAT ALTHOUGH THERE WAS NO RECALL, THE AIR BAG SENSORS WERE TOO SENSITIVE AND WOULD ACTIVATE WITHOUT WARNING. THEY ALSO STATED THAT THEY OBSERVED SEVERAL SIMILAR INSTANCES WITH THE SAME MODEL VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 24,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10238736August 18, 2008
SERVICE BRAKES, HYDRAULIC
I STOPPED INTO TO TETON MOTORS IN JACKSON, WY. AND TOLD THEM I HEARD A SQUEAL FROM MY BRAKES. THEY ASKED HOW MANY MILES ON THE CAR I TOLD THEM 36,000. THEY SAID NOT TO WORRY THAT I WOULD NOT NEED THE BRAKES DONE TILL 100K. I TRAVELED 1,000 MILES HAD THE OIL CHANGED AND DISCOVERED THAT MY REAR INSIDE BRAKE PAD WAS GONE. IT COULD NOT BE REPAIRED BECAUSE OF LACK OF PARTS SO I MADE THE RETURN TRIP UNDER THOSE CIRCUMSTANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235365July 22, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL*THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN 1500. WHILE DRIVING VARIOUS SPEEDS OR IDLING, A MASSIVE AMOUNT OF HEAT COMES OUT OF THE DRIVER'S SIDE AIR CONDITIONING UNIT. THE DASHBOARD AND VENTS BECOME EXCESSIVELY HOT. THE VEHICLE WAS NOT DRIVEN IN EXTREMELY HOT TEMPERATURES DUE TO THE EXCESSIVE HEAT OUTPUT. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND REPAIRED. RECENTLY, THE FAILURE RECURRED AND THE AUTHORIZED DEALER STATED THAT THE FAILURE WAS RELATED TO A COMPONENT IN THE CLIMATE CONTROL SYSTEM. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED WITH THE OVERHEATED UNIT. THE FAILURE MILEAGE WAS 30,000 AND CURRENT MILEAGE WAS 60,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10231454June 18, 2008
TIRES, TIRES:TREAD/BELT
WE WENT ON VACATION AND GOT A HOLE IN THE TREAD OF THE FRONT PASSENGER SIDE TIRE ON JUNE 3, 2008. WE GOT IT REPLACED, AND BLEW OUT THE FRONT DRIVER'S SIDE TIRE ON JUNE 5, 2008. WE GOT TWO NEW TIRES AND PUT THEM ON THE REAR AND MOVED THE OLD TIRES TO THE FRONT. ON JUNE 18, 2008 WE GOT ANOTHER HOLE IN THE DRIVER'S SIDE TIRE. WE GOT RID OF THE FIRST TWO TIRES, BUT STILL HAVE THE TWO WE MOVED TO THE FRONT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226980May 7, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE TORQUE CONVERTER SLIPS / DISENGAGES ON INCLINES CAUSING THE VEHICLE TO ROLL BACKWARDS AFTER TRYING TO PROCEED AFTER A STOP. MUST BE ON THE GAS SIMULTANEOUSLY WITH COMING OFF THE BRAKE TO PREVENT ROLLING BACKWARDS INTO CARS OR PEOPLE. HAPPENS IN DRIVE, THIRD AND FIRST. TRANSMISSION LOCKS IN SECOND. TORQUE CONVERTER ALSO SLIPS WHILE AT IDLE IN GEAR CAUSING A ROUGH IDLE SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222547March 28, 2008
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
WHILE DRIVING APPROX. 20 MILES AN HOUR THERE WAS A LOUD THUD AND THE SERVICE ENGINE LIGHT AND THE TRACTION CONTROL LIGHT BOTH CAME ON AT THE SAME TIME. THE ENGINE BEGAN TO MISS ON ACCELERATION AND SHIFTING BETWEEN 1ST AND 2ND GEARS WAS SO ROUGH IT SHOOK THE TRUCK. THE TRUCK IS ONLY 6 MONTHS OLD AND HAS 9, 000 MILES ON IT. THE SUBURBAN WAS DRIVEN TO THE DEALERSHIP FOR REPAIRS IT TOOK 3 DAYS FOR THEM TO DIAGNOSE COMPUTER RELAY WAS AFFECTING THE TRACTION CONTROL SYSTEM AND #7 CYLINDER HAD SEIZED. THE ENTIRE CAM SHAFT IS GOING TO BE REPLACED. EST. WORK WILL TAKE 7-10 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221977March 21, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
MY 5 YEAR OLD SON WAS HIT ON THE TOP OF HIS HEAD WITH OUR AUTOMATIC CLOSING CARGO DOOR ON OUR 2007 CHEVROLET SUBURBAN WHEN THE RESISTANCE MECHANISM FAILED. INSTEAD OF GOING BACK UP AFTER MEETING SOME RESISTANCE THE CARGO DOOR CONTINUED TO CLOSE ON HIS HEAD RESULTING IN A GASH TO THE TOP OF HIS HEAD WHICH RESULTED IN 3 STAPLES TO THE TOP OF HIS HEAD. I IMMEDIATELY NOTIFIED GM AND IT HAS TAKEN THIS LONG TO GET SOME ASSISTANCE. THEY OFFERED TO PAY HIS MEDICAL EXPENSES, WHICH WERE ALREADY COVERED WITH OUR MILITARY INSURANCE, AND 300 FOR HIS PAIN AND SUFFERING. WE DECLINED THE 300 BECAUSE GM WOULD NOT TAKE RESPONSIBILITY EVEN GOING AS AFAR AS TO SAY THAT I MAY HAVE CAUSED THE DAMAGE BY PULLING HIM OUT FROM UNDER THE DOOR. WHEN I ASKED THE CLAIMS LADY IF I SHOULD HAVE THEN ALLOWED THE CARGO DOOR TO KEEP CLOSING ON MY SON'S HEAD SHE SAID I DON'T KNOW I WASN'T THERE. I WANT TO WARN OTHER PARENTS BECAUSE ACCIDENTS HAPPEN AND THE CARGO DOOR SHOULD NOT REQUIRE THAT MUCH PRESSURE BEFORE THE RESISTANCE MECHANISM WORKS---MY SON SHOULD NOT HAVE HAD TO REQUIRE 3 STAPLES TO THE TOP OF HIS HEAD! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10218507February 19, 2008
ELECTRICAL SYSTEM
TRAVELERS IN SUBROGEE OF CLIFFORD BOYER: MR BOYER'S VEHICLE CAUGHT FIRE AND SUFFERED A TOTAL LOSS AS A RESULT OF AN ELECTRICAL DEFECT IN THE GMC VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10217839February 12, 2008
ELECTRICAL SYSTEM:HORN
VEHICLE WAS PARKED IN DRIVEWAY OVERNIGHT. OWNER HEARD HORN GOING OFF AT 3AM AND LOOKED OUTSIDE AND SAW A SMALL FIRE ON DRIVER SIDE FRONT HOOD NEAR TIRE AREA. FIRE BURNED INTENSELY THROUGHOUT LEFT SIDE OF ENGINE COMPARTMENT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10217024February 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
CAR IS ROLLING BACKWARDS WHEN PROCEEDING AFTER BEING STOPPED ON AN INCLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215497January 20, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I DROVE 287 MI. TO LAS VEGAS AND ON THE RETURN TRIP AFTER FILLING UP THE TANK. I DROVE 64 MI. @76 MPH WHERE I CAME TO A TOWN WHERE REDUCE TO 25 MPH REQUIRED AND AT THE END OF TOWN THE SPEED INCREASE TO 35 MPH FOR A MILE AND 45 MPH FOR A MILE AND AS I TRIED TO INCREASE MY SPEED TO 60 MPH THE CAR STARTED TO SPUTTER FOR A 1/4 TO 1/2 MILE AND THE ENGINE FAILED (STOPPED) AFTER THE ENGINE POWER FAIL I PULLED OFF ROAD AND TRIED TO START THE TRUCK WITHOUT ON RESULT FOR THE ENGINE. I CALL NHP TO HELP WITH MY LOCATION AND TOW. I NEEDED TO GET HOME BY THE NEXT DAY I CALLED VISTA CHEVROLET FOR SERVICE AND COULD NOT DO THE WORK THE SAME DAY I USED AND INDEPENDENT TO REPLACE MY FUEL PUMP WHICH WAS ORDERED FROM THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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