Chevrolet Suburban Complaints (2002)

439 consumer complaints on file.

#10014017April 6, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKE FAILURE ON 2002 CHEVY SUBURBAN. RESULTING IN A CRASH. *JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10013998April 5, 2003
STEERING
POPPING NOISE AND CLINKING FELT IN STEERING AND EXCESSIVE PLAY. IT IS HARDER TO TURN TO THE RIGHT-LITERALLY YOU FEEL THE WHEEL GOING AROUND MUCH FURTHER THAN IF TURNING TO THE LEFT, ALTHOUGH IT DOES NOT NEED AN ALIGNMENT. I TOOK THE VEHICLE TO THE DEALER WHERE THEY REPLACED THE BUSHINGS AND FIXED LOWER CLEARANCE ARMS (WHICH HAD EXCESSIVE CLEARANCE). PICKED IT UP AND FELT THE SAME CLINKING AND HEARD THE NOISE AGAIN!! I RETURNED IT AND THE SERVICE MANAGER TOOK A TEST DRIVE-HE ONLY HAD TO TURN OUT OF THE PARKING LOT AND HE KNEW SOMETHING WAS WRONG. THEY REPLACED THE STEERING SHAFT. AFTER DRIVING FOR A FEW DAYS, I ONCE AGAIN FELT THE SAME SENSATION AND NOISE-NOT AS BAD AS BEFORE BUT STILL THERE. STEERING HAS A LOT OF PLAY IN IT-I CAN ROCK IT BACK AND FORTH AND IT DOESN'T MOVE THE VEHICLE. IF YOU GO OVER ANY BUMP IN THE ROAD YOU FEEL THE CLINKING IN THE STEERING. IT HAS ONCE AGAIN BEEN TAKEN TO THE DEALER FOR REPAIRS. I ALSO HAVE PROBLEMS STOPPING AT AROUND 20-30 MILES PER HOUR, ESPECIALLY OVER BUMPS-IT DOES NOT FEEL LIKE IT WILL STOP-BRAKE PEDAL SEEMS TO GO TO THE FLOOR-I HAVE TO RELEASE IT AND PRESS AGAIN-I HAVE HAD SEVERAL CLOSE CALLS. I REPORTED THIS AND THE SERVICE DEPT. TOLD ME THIS IS HOW ABS WORKS-I DON'T THINK SO. THERE ARE TOO MANY COMPLAINTS ON THIS SITE OF THE SAME PROBLEM. THIS VEHICLE HAS 10,000 MILES ON IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015181April 1, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
ROAD SIDE ASSISTANCE COMPLAINT. MR THE CONSUMER STATED THE VEHICLE WOULD NOT START, THERE WAS A PROBLEM WITH THE TRANSMISSION AND THE BOX FOR THE 4-WHEEL DRIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011586March 13, 2003
FUEL SYSTEM, GASOLINE
WHEN THE VEHICLE WAS REFUELED, FUEL SPILLED ONTO THE GROUND. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008354March 3, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHEN FILLING THE GAS TANK, THE PUMP CUTS OFF AT 3/4 FULL. WHEN I TRY TO FILL IT ALL THE WAY, IT OVER FLOWS ONTO THE GROUND AFTER THE PUMP CUTS OFF AGAIN. THE DEALER (TEAM CHEVROLET) SAYS THERE IS NOTHING WRONG WITH THE TANK. THEY SAY IT IS THE GAS STATION I AM USING OR I SHOULD JUST HOLD THE GAS NOZZLE MYSELF UNTIL IT IS FULL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007884February 20, 2003
SEAT BELTS
ALL PASSENGER SEAT BELTS GET TIGHTER WHILE VEHICLE IS MOVING- IT FEELS LIKE YOU ARE BEING SUCKED INTO THE SEATS- IT ALSO MAKES TAKING A BREATH DIFFULCULT- THE TIGHTER THE SEAT BELTS GET THE HARDER THEY ARE TO UNLATCH- THE MAKE DO CORRECTION OFFERED BY CHEVROLET OF USING A SEATBELT EXTENSION IS UNACCEPTABLE AS IT PLACES THE BUCKLE AND CONNECTIONS OVER THE CENTER OF THE ABDOMEN/CHEST AREA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007100February 14, 2003
SEATS
THE FRONT SEATS WERE NOT CENTERED CORRECTLY, THEY WERE POSITIONED TO THE RIGHT OF THE CENTER. CONSUMER WAS CONCERNED IF THE AIR BAGS SHOULD DEPLOY, THE DRIVER WOULD NOT BE PROTECTED. (THE OTHER VEHICLE IS A CHEVROLET TAHOE 2002. VIN: [XXX]) *JG *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005130February 2, 2003
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE SHUTS ITSELF DOWN WHILE IN MOTION, IT DOES NOT MATTER IF I AM ACCELERATING, MAINTAINING SPEED, OR COMING TO A STOP. WHEN THE VEHICLE SHUTS DOWN I LOOSE MY POWER BRAKES AND STEERING. I AM IN CONSTANT FEAR THAT IT MAY SHUTDOWN ON ME WHEN I AM TRYING TO CROSS BUSY TRAFFIC. THIS PROBLEM IS A DEFINITE SAFETY HAZARD......... *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003980January 15, 2003
EXTERIOR LIGHTING:HEADLIGHTS
WHILE DRIVING THE HEADLIGHTS SHUT OFF AND ON EVERY TEN MINUTES WITHOUT WARNING. THE DEALER IS AWARE OF THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002759January 15, 2003
EXTERIOR LIGHTING:HEADLIGHTS
I HAVE A NEW 2002 CHEVY SUBURBAN THAT I BOUGHT IN NOV, 2002. I HAVE DRIVEN IT APPROX 3000 MILES. THE HEADLIGHTS GO OUT WHILE DRIVING. LUCKILY , I HAVEN'T WRECKED YET OR KILLED ANYONE BUT NOBODY WILL RIDE WITH ME NOW. I'D LIKE THIS TO BE TAKEN CARE OF BY ME GETTING ANOTHER VEHICLE IN THE SAME STYLE AND MODEL. IT HAS BEEN IN THE GARAGE , THIS TIME FOR 9 DAYS AND THEY STILL GOT IT. I NEED A VEHICLE ! I WAS HOPING FOR THIS MUCH MONEY IT WOULD LAST LONGER THAN THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000857January 9, 2003
VISIBILITY:GLASS, SIDE/REAR, VISIBILITY
REAR LIFTGATE WINDOW EXPLODED OUT. IT SENT GLASS 25' TO THE REAR OF THE VEHICLE. THE VEHICLE WAS PARKED. IT WAS ABOUT 39DEG F OUTSIDE. NO TAMPERING OR FORCED ENTRY VISIBLE. THE LIFT ARMS WERE LOCKED IN THE OPEN POSITION. THE DRIVER SIDE ARM WOULD NOT COMPRESS. THE WINDOW ASSEMBLY WAS STILL LATCHED CLOSED TO THE LIFTGATE. PICS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002322January 8, 2003
STRUCTURE:BODY:DOOR
THERE IS NO DOOR AJAR WARNING SIGN DOOR WAS AJARED WHILE DRIVING, AND DOOR FLEW OPEN. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. TS...*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000345December 23, 2002
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THIS VEHICLE HAS BEEN TO A DEALER FOR THE 2ND TIME NOW TO REBUILD THE FRONT DIFFERENTIAL AND IT HAS ONLY 22000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023635December 3, 2002
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THERE IS A GRINDING NOISE AND A VIBRATION COMING FROM THE BOTTOM OF THE VEHICLE WHEN SLOWING DOWN. TOOK TO DEALER AND DEALER WILL REPLACE THE DIFFERENTRAL. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769860November 18, 2002
EXTERIOR LIGHTING:HEADLIGHTS
I RECENTLY PURCHASED A 2002 SUBURBAN Z71. WHILE DRIVING AT NIGHT, I PUSHED THE DOME OVERRIDE SWITCH A FEW TIMES AND MY HEADLIGHTS WENT OUT. LUCKY I WASN'T TRAVELING AROUND A CURVE AND WAS ABLE TO BRING THE VEHICLE TO STOP WITHOUT COMPLETELY RUNNING OF THE ROAD. (I WAS TRAVELING 50 MPH ON A COUNTRY ROAD) I THEN READ MY OWNERS MANUAL AND LEARNED THAT THE AUTOMATIC HEADLIGHT SYSTEM WILL SHUT OFF THE HEADLIGHTS IF THE DOME SWITCH IN PUSHED (IN-OUT-IN-OUT) REGARDLESS IF THE VEHICLE IS IN MOTION OR STOPPED. I BELIEVE THE HEADLIGHT OVERRIDE FEATURE SHOULD ONLY WORK WHILE THE VEHICLE IS IN PARK. PERMITTING THE AUTOMATIC HEADLIGHT OVER RIDE FEATURE TO SHUT OFF YOUR HEADLIGHTS WHILE THE VEHICLE IS MOVING WILL CAUSE ACCIDENTS. I HAD A NEAR MISS THE HEADLIGHTS SHOULD NEVER BE PERMITTED TO SHUT OFF BY A SWITCH LABELED "DOME OVERRIDE" WHILE THE VEHICLE IS IN MOTION & IT IS DARK OUT. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021319October 22, 2002
STEERING
CONSUMER STATES THAT HAS BEEN ON FRONT COLLISION. PLEASE ADD MORE DETAILS. DEALER WAS NOT CONTACTED. TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#568007October 11, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM, ELECTRICAL SYSTEM, INTERIOR LIGHTING, POWER TRAIN:MANUAL TRANSMISSION, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
THE CONSUMERS NOTICED THE DAY THAT THEY HAD PURCHASED THE VEHICLE THAT THE COOLANT LIGHT WAS ON AS THEY TEST DROVE. THE SALESMAN SAID THAT THE GASKET WAS LOOSE AND WILL BE TAKEN CARE OF. IN MAY OF 2002 THE COOLANT LIGHT HAD COME ON AGAIN. THE VEHICLE WAS TAKEN TO THE SERVICE MAN AND HE SAID THAT IT WAS HOT AND THE COOLANT EVAPORATED.*SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766986September 10, 2002
TIRES
WHILE DRIVING ON HIGHWAY, EXPERIENCED SEVERE VIBRATION X 3 TIMES. TIRES HAVE BEEN COMPUTER BALANCED LAST THURSDAY AND I TOOK SUBURBAN IN FOR A CHECK TODAY AFTER SEVERE FRONT END VIBRATION WHILE DRIVING ON HIGHWAY AT 70MPH. I COULD NOT REPRODUCE THE VIBRATION WITH THE SERVICE FORMAN IN THE CAR. THE FRONT END VIBRATION HAS STOPPED NOW WITHOUT ANY FURTHER ADJUSTMENT FROM SERVICE DEPARTMENT. I THOUGHT YOU WOULD WANT TO KNOW ABOUT THIS SITUATION SINCE IT IS A FIRESTONE TIRE THAT HAD PREVIOUSLY BEEN RECALLED LAST YEAR. MY TIRES DO NOT HAVE THE RECALLED SERIAL NUMBERS ON IT. I AM VERY PLEASED WITH TERRY CULLEN CHEVEROLET SERVICE. BUT CONCERNED ABOUT THE VIBRATION IF IT RETURNS AGAIN. COULD THIS BE A NORMAL PROCESS FOR THESE TIRES?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018256September 10, 2002
STEERING: STEERING WHEEL/HANDLE BAR
STEERING COLUMN IS NOT CENTERED PROPERLY WITNIN VEHICLE AND MAY CAUSE SEVERE INJURY IF DEPLOYED. DEALER CONTACTED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#567149August 19, 2002
UNKNOWN OR OTHER
WHILE DRIVING AT NIGHT, THE CONSUMER WAS DISTRACTED WHEN THE DASHBOARD LIGHTS HEAVELY REFLECTED INSIDE VIEW MIRROR. THE CONSUMER BELIEVES THIS IS A DESIGN PROBLEM. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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