Chevrolet Suburban Complaints (2002)

439 consumer complaints on file.

#11003886July 9, 2017
SERVICE BRAKES
CORRODED AND LEAKING BRAKE LINES. ABS ACTIVATING DURING LOW SPEED BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968028March 23, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL PULSATED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL TO THE FLOOR TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE DID NOT RECUR. THE FAILURE MILEAGE WAS APPROXIMATELY 220,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945106January 13, 2017
SERVICE BRAKES
WHEN I APPLY THE BRAKES AT LOW SPEED I FEEL A CHATTERING LIKE THE ANTI-LOCK BRAKES ARE ACTIVATED AND THE CAR WON'T STOP UNTIL I LET UP AND RE-APPLY PRESSURE TO THE PEDAL. I'VE COME CLOSE TO AN ACCIDENT MORE THAN ONCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940385January 8, 2017
SERVICE BRAKES
HAD MY TRUCK LOOKED AT BY ALL AMERICAN CHEVROLET IN 2014 AFTER I READ YOUR ARTICLE A COUPLE OF YEARS AGO, AND WHILE THEY SAID THE LINES LOOKED RUSTY UNDERNEATH THE TRUCK, THINGS LOOKED OK. THE GM EXEC [XXX] WAS ESTIMATING A $500 REPAIR COST, AND FIGURED IT WAS NO BIG DEAL WHEN I EVENTUALLY GOT TO THAT POINT. I ALSO READ THAT GM SAID IF A PROBLEM OCCURRED I'D NOT LOSE BRAKING BECAUSE IT WAS A DOUBLE SYSTEM, AND THAT I WOULD ALSO GET AN INDICATION ON THE DASH OF A PROBLEM. SADLY OVER THE CHRISTMAS HOLIDAY 2016, I EXPERIENCED A TOTAL BRAKE LINE FAILURE, AND LUCKILY NO ONE WAS HURT. THE REPAIR WAS NOT THE $500 ESTIMATED BY GM IT WAS OVER $2,000. "..G.M. DOES NOT COMMENT ON OTHER AUTOMAKERS? RECALLS, [XXX], A SPOKESMAN FOR G.M., WROTE IN AN EMAIL. [XXX] GM ADDED THAT GENERAL MOTORS HAD DEVELOPED A PARTS KIT LAST YEAR FOR THE BRAKE LINES..." ?THESE ARE AVAILABLE THROUGH DEALERS AND THE AFTERMARKET,? HE SAID. ?BASED ON TIME STUDIES, THE REPAIR INCLUDING LABOR SHOULD COST ABOUT $500. WE CAN ONLY SUGGEST HOW MUCH LABOR TIME THE REPAIR SHOULD TAKE.? I ALSO RECEIVED NO WARNING ON THE DASH OF THE TRUCK WHEN THE LINES FAILED, AND THE FLUID WAS POURING ONTO THE ROAD, I COULD SEE A TRAIL OF IT BEHIND THE CAR. LUCKILY I HAD KEPT THE EMERGENCY BRAKE WELL MAINTAINED AND I DOWNSHIFTED THE TRUCK TO STOP AND HAD IT TOWED BY AAA TO THE SHOP. CAN WE TALK ABOUT THIS OR WHO AT GM SHOULD I SPEAK WITH? WHEN THE BRAKES FAILED I NEEDED TO GET THE TRUCK REPAIRED RIGHT AWAY AND THE COST WAS OVER $2200. [XXX] [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929472December 1, 2016
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE ABS WARNING INDICATOR ILLUMINATED. IT WAS DIAGNOSED THAT THE HUB SENSOR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE APPROXIMATE FAILURE MILEAGE WAS 180,000. THE VIN WAS NOT AVAILABLE. UPDATED 01/31/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920167October 31, 2016
TIRES
TIRE SIZE P265/70R17DOT4BT6DYWR THE FOLLOWING NUMBERS SET OF 3 0611 ODD TIRE1711 THE OTHER ODD NUMBER 1711. PURCHASED TIRES IN 2012 ONLY 24000 MILES NOW THEY ARE CRACKED FOUND OUT THESE TIRES WERE MANUFACTURED IN 2011.I DRIVE TO THE AROLINAS AT THE MINIMUM OF ONCE A YEAR AND I DON'T APPRECIATE DRIVING THE MOUNTAINS WITH DEFECTIVE TIRES. NOW GOODYEAR WANTS ME TO TAKE TIRES OFF AND SEND BACK TO THEM BUT IN THE MEAN TIME I HAVE TO PURCHASE ANOTHER AT MY COST. THESE TIRE WERE PURCHASED IN HOLLY SPRINGS NORTH CAROLINA,TIRES WERE MANUFACTURES IN FAYETTEVILLE N.C. WOULD APPRECIATE ANY HELP YOU CAN OFFER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919791October 28, 2016
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT SMELLED A SMOKE ODOR COMING FROM THE AIR CONDITIONER AND THE VEHICLE CAUGHT FIRE ON THE PASSENGER SIDE. THE CONTACT EXTINGUISHED THE FIRE BEFORE THE FIRE DEPARTMENT ARRIVED. THERE WERE NO INJURIES AND A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 193,337.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10883148July 6, 2016
SERVICE BRAKES
WHILE DRIVING HOME, ON A HIGHWAY, I APPROACHED A TRAFFIC LIGHT THAT CHANGED AND I HAD TO HIT THE BRAKES TO STOP. THE BRAKE PEDAL WENT TO THE FLOOR. AFTER GETTING IT HOME I CHECKED THE BRAKES AND THEY LOOKED AS THOUGHT THEY SHOULD WORK (NOTE IT WAS INSPECTED IN DEC 2015 AND PASSED). AFTER MORE CHECKING I FOUND THAT THE BRAKE LINES ON THE DRIVERS SIDE FRAME RAIL WERE RUSTED AND HAD FAILED AS THAT AREA WAS COVERED IN BRAKE FLUID. I PURCHASED MY 2002 Z71 SUBURBAN NEW THAT YEAR AND IT HAS LESS THAN 66,000 MILES ON IT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874451June 15, 2016
SERVICE BRAKES
ALL BRAKE WARNING LIGHTS LIGHT UP INTERMITTENTLY, I CAN MAKE THEM GO OFF SOMETIMES BY SHUTTING DOWN AND RESTARTING ENGINE, BUT NOT ALWAYS. RECALL # 05V379000 COVERS SAME MODEL YEAR VEHICLES IN THE "SALT BELT" STATES, CORROSION ISSUE! MY LOCAL DEALER SAYS THERE IS NO RECALL ON THIS VEHICLE FOR BRAKE SENSOR PROBLEMS. BRAKES STILL FUNCTION NORMALLY EVEN WITH ALL WARNING LIGHTS "ON". I WANT THIS PROBLEM REPAIRED UNDER A SAFETY RECALL! I CAN'T ALLOW ANYONE ELSE IN THE FAMILY TO DRIVE THIS VEHICLE UNDER THESE CONDITIONS. I AM A MECHANIC, NO ONE ELSE IN THE FAMILY WOULD KNOW WHAT TO DO IF THE BRAKES ACTUALLY DO FAIL WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864580May 12, 2016
ENGINE
THE ENGINE STOPS RUNNING WHILE DRIVING OR SITTING AT A STOP SIGN WITHOUT WARNING. HAS HAPPENED AT HIGHWAY SPEEDS, CITY DRIVING SPEEDS AND WHILE AT A STOP SIGN. SAME PROBLEM AS DESCRIBED IN RECALL ID: 07V521000. THE DEALER SAYS MY VEHICLE ISN'T COVERED IN THIS RECALL. WHY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863865May 9, 2016
SERVICE BRAKES
WIFE WAS DRIVING THE TRUCK WITH HER MOTHER, WENT TO STOP AND THE BRAKE PEDAL WENT TO THE FLOOR - LIMPED THE TRUCK HOME - CHECKED MASTER CYLINDER, ADDED FLUID AND WHEN WE PUSHED THE PEDAL, FLUID CAME POURING OUT THE CORRODED REAR BRAKE LINE - WHILE NO ONE WAS HURT THIS TIME, IT IS EASY TO IMAGINE HOW IT COULD OTHERWISE BEEN A DISASTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860987April 22, 2016
SERVICE BRAKES
THE REAR BRAKE LINE FAILED FOR THE SECOND TIME AND CAUSED ME TO HAVE ACCIDENT. THE ISSUE IS THAT THE FRONT BRAKES DID NOT STOP THE VEHICLE AND THE BRAKE PEDAL WENT TO THE FLOOR. WHEN THIS HAPPENED THE FIRST TIME 2009 THE DEALER CHANGED THE MASTER CYLINDER AND OTHER BRAKE COMPONENTS STATING THAT IS WHY THE FRONT BRAKES DIDN'T WORK HOWEVER THIS FAILURE WAS EXACTLY THE SAME AS THE FIRST INCIDENT ABSOLUTELY NO BRAKES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10853285April 4, 2016
FUEL/PROPULSION SYSTEM
SOME DAYS MY TRUCK WILL NOT START SOME DAYS IT DOES FOR INSTANCE IT WILL START FOR A COUPLE OF DAYS CONSECUTIVELY AND THEN IT WONT START FOR 2-3 DAYS AFTER A COUPLE OF DAYS OF JUST SITTING. I HAVE REPLACED THE BATTERY, THE ALTERNATOR , STARTER , FUEL PUMP AND I'M STILL EXPERIENCING THE SAME PROBLEM.THIS HAPPENS ALL THE TIME HAS BEEN GOING ON FOR THE PAST COUPLE YEARS, LOST MY JOB BECAUSE OF NON RELIABLE TRANSPORTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852850April 1, 2016
AIR BAGS, ELECTRICAL SYSTEM, SEATS
THE CIRCUIT BOARD UNDER THE DRIVERS SEAT SHORTED OUT AND CAUGHT ON FIRE WHILE THE CAR WAS OCCUPIED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10850667March 21, 2016
ENGINE, FUEL/PROPULSION SYSTEM
ON TWO SEPARATE OCCASIONS, MY FAMILY AND I WERE COMING HOME FROM TWO DIFFERENT TRIPS. THE FIRST TRIP WAS TO NEW ORLEANS FROM SOUTH TEXAS. ON OUR WAY HOME, WHILE DRIVING ON THE EXPRESSWAY, OUR SUBURBAN SUDDENLY TURNED OFF. WE WERE DRIVING ABOUT 70 MPH. THE DRIVER IMMEDIATELY PUT THE VEHICLE IN NEUTRAL AND STARTED THE VEHICLE AGAIN. IT TURNED ON. WE PULLED OVER TO A RESTING AREA AND OPENED THE HOOD, BUT WE WERE UNABLE TO DETERMINE WHAT CAUSED THE MALFUNCTION. IT HAPPENED ONCE MORE WHEN WE GOT HOME. THIS TRIP WAS DURING THE WEEK OF JULY 20TH, 2015. THIS PAST WEEKEND (MARCH 12-14, 2016), WE DROVE UP TO SAN ANTONIO FROM SOUTH TEXAS. WHILE WE WERE IN SAN ANTONIO ON THE EXPRESSWAY, THE VEHICLE TURNED OFF AGAIN. AGAIN, THE DRIVER PUT THE VEHICLE IN NEUTRAL AND TURNED ON THE VEHICLE AGAIN. WE WERE ABLE TO SAFELY PULL OVER AND CHECK THE VEHICLE. AGAIN, WE WERE UNABLE TO DETERMINE WHAT WAS CAUSING THE MALFUNCTION. I HAD RESEARCHED THIS PROBLEM ONLINE AND HAVE READ THAT THIS HAS HAPPENED TO SEVERAL PEOPLE WHO OWN A 2002 CHEVROLET SUBURBAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850622March 20, 2016
ELECTRICAL SYSTEM, ENGINE
I HAVE HAD SEVERAL INCIDENTS IN TWO WEEKS THAT NEARLY CAUSED SERIOUS ACCIDENTS. I WOULD BE DRIVING AT VARIOUS SPEEDS, SLOW AND INTERSTATE DRIVING, WHERE THE ENGINE WOULD SUDDENLY LOSE ALL POWER AND THE BATTERY LIGHT WOULD COME ON. I WOULD HAVE TO STRUGGLE TO HAVE THE VEHICLE GLIDE TO THE SERVICE LANE WITHOUT CAUSING AN ACCIDENT. THESE HAPPENED ALL TIMES OF DAY AND ALL WEATHER CONDITIONS AND CAUSED HAZARDOUS CLOSE CALLS. THE VEHICLE WAS THROUGH DIAGNOSTIC TESTING BY AN INDEPENDENT MECHANIC FOUND TO HAVE A DEFECTIVE CRANK POSITION SENSOR. ATTACHED FOR YOUR INFORMATION IS A COPY OF THE INVOICE WHICH INCLUDES THE DIAGNOSIS AND REPAIRS REQUIRED. REVIEWING NHTSA COMPLAINTS THIS IS A SERIOUS PROBLEM THAT APPEARS TO HAVE HAPPENED MANY TIMES IN THE PAST WHICH NEEDS TO HAVE A NHTSA INVESTIGATION AND RECALL. PLEASE ADVISE IF IT WOULD HELP GET THIS PROBLEM ADDRESSED IF I SEEK LEGAL, LEGISLATIVE OR REGULATORY RELIEF. I LOOK FORWARD TO YOUR RESPONSE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808800December 7, 2015
SERVICE BRAKES
THE PARKING BRAKE ON THIS VEHICLE HAS NEVER WORKED PROPERLY SINCE NEW AND NOW I GET A REJECTION STICKER IN THE STATE WHERE I LIVE DUE TO THIS AND THEN HAVE TO SPEND MONEY TO REPAIR IT AND IT STILL DOES NOT WORK. IT WILL NOT HOLD EVEN ON THE SLIGHTEST INCLINE. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794535November 17, 2015
SERVICE BRAKES
BRAKE LINE HAS CORRODED AND RUBBED A HOLE IN THE BRAKE LINE AND LEADED FLUIDED. HAS BEEN REPLACED AND IS RUBBING IN SAME PLACE ON FRAME AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778344September 29, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE ANTI LOCK BRAKE ACTIVATED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766525September 21, 2015
SERVICE BRAKES
BRAKE LINE ROTTED OUT RESULTING IN NEAR COLLISION. SECOND FAILURE IN AUG. OF 2015 BOTH EVENTS WERE A NEAR COLLISION . THIS VEHICLE HAS BEEN KEPT IN NEAR PERFECT CONDITION AS A HAULER FOR MY TRAILER, NOW FEAR TO USE AS ALL LINES LOOK BAD, SHOULD HAVE BEEN MADE OF A NON COROSSIVE MATERIAL. VEHICLE SPENT MOST OF IT'S LIFE IN VERMONT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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