Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#10990748May 20, 2017
ENGINE
DEAR SIR OR MADAM MY VEHICLE A/C PROBLEM NO COOL AIR , ONLY WARM AIR ，AND I PAID TO DEALERSHIPS 166.52 JUST FOR CHECKING WHAT PROBLEM ！THEY FIND OUT CONDENSER LEAKING, THE DEALER PRICE IS 1159.63 TO REPAIR IT , I AM LIMO DRIVER THIS VEHICLE FOR BUSINESS USE! MY CAMPANY HAVE HUNDREDS DRIVER HAVE SAME VEHICLE , AND THEY HAVE SAME PROBLEMS, ALL VEHICLES FROM GM FACTORY INCLUDES GMC CHEVROLET CADILLAC SAME PROBLEMS , I AM ABLE TO COLLECT ALL THE SIGNATURES TO PROVE IT . THIS IS PROBLEM OF MANUFACTURER PRODUCTION PROCESSING! BUT I PAID $664.13 REPAIR IT ! WHO PAY MY LOST ? PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984918May 11, 2017
VISIBILITY
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR CONDITIONING SPORADICALLY FAILED TO FUNCTION. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER FAILED DUE TO A FREON LEAK AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS UNABLE TO ASSIST AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 07/13/17*LJ UPDATED 10/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983633May 5, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR CONDITIONER FAILED TO WORK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CONDENSER FAILED DUE TO A LEAK AND NEEDED TO BE REPLACED. THE DEALER STATED THAT DUE TO THIS BEING A KNOWN ISSUE WITH THESE VEHICLES, THE PART WAS CURRENTLY ON NATIONAL BACKORDER. PRIOR TO THE FAILURE, THE CONDENSER HAD BEEN REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971549April 10, 2017
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
I WAS ON SLOPE HILL. MY BRAKES ARE NOT RESPONDING. I PUT IN NEW BRAKES 2 MONTHS AGO AND BRAKES NOT RESPONDING? MY CAR ALMOST WENT DOWN THE HILL. I CALLED ROADSIDE ASSISTANCE AND HAD THEM TOWED MY CAR TO DEALERSHIP. THEY FOUND THE ISSUE VACUUM PUMP BROKE. ALSO MY TRANSMISSION HAVING ISSUE SINCE 2 MONTHS. THEY STILL HAVEN'T FOUND ISSUES. I CAN'T CONTROL MY SPEED AND ENGINE GIVES A KICK WHEN ENTERING HIGHWAY. THEY WON'T REPAIR THIS ISSUE BECAUSE THEIR "MECHANICS" CANNOT FIND THE ISSUE. THIS IS THIS WORST VEHICLE TO DRIVE ANDUNSAFE FOR DRIVERS AND PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968269March 24, 2017
STRUCTURE:BODY
WHILE SHOPPING FOR A USED 2015 SUBURBAN I NOTICED THAT ALL OF THEM HAD A FAIR AMOUNT OF RUST ON THE UNDERCARRIAGE. THE ONE I ENDED UP PURCHASING HAD RUST AS WELL BUT HAD THE LEAST OF THE ONES I LOOKED AT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967647March 21, 2017
STRUCTURE:BODY
WAS DRIVING AT HIGHWAY SPEED AND HEARD A POP FROM BEHIND DRIVER. STARTED HEARING A FLAPPING SOUND AND FOUND THE DRIVERS PILLAR COVER HAD COME LOOSE AT THE TOP. WOULD NOT SNAP BACK SO SECURED WITH DUCT TAPE AS SO NOT TO LOSE THE PART. LATER THE SAME DAY FOUND 2 OTHER WERE LOOSE SO SECURED THEM SO AS NOT TO HAVE THEM COME OFF. HAVE RESEARCHED THIS AND FOUND MANY OTHERS HAVE HAD THE SAME PROBLEM. MANY HAVE SAID THAT IF UNDER WARRANTY THEY WERE FIXED BUT ONLY TO HAVE THE PROBLEM OCCUR AGAIN. HAVE 45,000 MILES ON VEHICLE WHEN THIS OCCURRED SO NOT UNDER WARRANTY. WILL CONFRONT THE DEALER JUST TO SEE IF THEY ADMIT TO NO GOOD FIX AND THINKING THIS IS JUST THE OWNERS PROBLEM. HARD TO BELIEVE THIS HAPPENS ON A $70,000 CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965918March 14, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING VARIOUS SPEEDS, THE EXTERIOR WINDOW PANELS FAILED ON THE FRONT PASSENGER AND DRIVER SIDE DOORS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THIS WAS THE THIRD TIME THE FAILURE OCCURRED AND THE PANELS NEEDED TO BE REPLACED. THE FIRST TWO TIMES THEY WERE REPLACED UNDER WARRANTY; HOWEVER, THE MANUFACTURER DECLINED TO REPAIR THE LAST FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957711February 28, 2017
SERVICE BRAKES
WHILE DRIVING HER VEHICLE TODAY MY WIFE DEPRESSED HER BRAKE TO STOP AND SHE SAID THE BRAKE FELT LIKE PUSHING ON A RUBBER TIRE. THE CAR WOULD NOT STOP CAUSING HER TO RUN A STOP SIGN AND HIT ANOTHER VEHICLE. WE HAD THE SAME PROBLEM LAST MONTH AND THE VEHICLE WAS TAKEN TO THE CHEVROLET DEALERSHIP AND "REPAIRED" ACCORDING TO THE CURRENT SAFETY BULLETIN ISSUED BY CHEVROLET. THIS COLLISION CAUSED THE OTHER PERSON TO GO TO THE HOSPITAL VIA EMS AND MY WIFE WAS TAKEN BY POV TO ER FOR EVALUATION. OBVIOUSLY WHATEVER "FIX" WAS DONE BY THE DEALERSHIP WAS NOT THE CAUSE OF THE PROBLEM. I WAS TOLD THE VACUUM ASSIST PUMP AND HOSES WERE REPLACED, BUT THE VEHICLE STILL HAD THE SAME ISSUE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10956473February 23, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
FOR THE 3RD TIME MY WIFE WHILE DRIVING HER CAR HAD THESE ISSUES! SERVICE POWER STEERING WHERE IT MAKES IT HARD TO TURN. BRAKE AND ABS LIGHTS COME ON MAKING THE BRAKE PEDAL GO TO THE FLOOR BARELY STOPING THE SUBURBAN, SERVICE STABILITRAC AND SERVICE TRAILER BRAKE! THIS IS THE SECOND TIME IT'S AT THE DEALER THE FIRST TIME IT WENT AWAY SO QUICKLY WE THOUGHT IT WAS A FLUKE BUT IT DEFINITELY SCARED MY WIFE TO DEATH! BY THE TIME WE GET IT TO THE DEALER IT CLEARS IT'S SELF AND THEY CAN'T FIND ANYTHING WRONG! WE VIDEOED THE INCIDENTS AND NEED HELP TO SEE WHY THOSE ISSUES AREN'T RECALLED ON OUR SUBURBAN LIKE THEY HAVE RECALLED ON OTHER 2015 SUBURBANS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956664February 23, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
CAR ONLY HAS 60,000 MILES BRAKE BOOSTER IS GOING OUT AND CHEVY KNOWS THERE IS A PROBLEM BUT HAVE NOT RECALLED. ALSO FRONT SHOCKS ARE GOING OUT DUE TO MAGNETIC RIDE SYSTEM LOTS OF PEOPLE HAVE THE SAME PROBLEM CHEVY ONCE AGAIN HAS NOT RECALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954458February 14, 2017
STRUCTURE:BODY
THE BLACK TRIM ON THE PASSENGER SIDE DOOR (COVERING THE SPACE BETWEEN THE FRONT & REAR DOORS) HAS COME LOOSE AND THE VIBRATION IS NOTICEABLE AT HIGHWAY SPEEDS. THIS IS NOT COVERED BY THE CERTIFIED PRE-OWNED WARRANTY OR THE EXTENDED WARRANTY I PURCHASED SEPARATELY FROM THE DEALER. THE DEALERSHIP HAS TOLD ME IT'S A $250 REPAIR AND HAVE HEARD MANY COMPLAINTS OF THIS ALREADY FROM OTHER OWNERS. I'VE GOT ONE IN NEED OF REPAIR NOW AND ANOTHER IS COMING LOOSE ON THE OTHER SIDE. AS THE VEHICLE OWNER, I'M SURPRISED THE MANUFACTURER IS NOT TAKEN CARE OF THIS ON A 2 YR OLD VEHICLE AND I'M CONCERNED AT $250/TRIM THIS IS GOING TO BE COSTLY ISSUE GOING FORWARD IF THEY DON'T ADDRESS IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939573January 4, 2017
TIRES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN EQUIPPED WITH CONTINENTAL CROSSCONTACT LX20 TIRES, SIZE: P275/55R20. WHILE DRIVING APPROXIMATELY 50 MPH, A LOUD NOISE AND HEAVY VIBRATION OCCURRED UNDERNEATH THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT ALL FOUR TIRES HAD EXCESSIVE WEAR. THE TIRES WERE ROTATED SEVERAL TIMES, BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE TIRES MAY HAVE TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE THE ORIGINAL TIRES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE DOT NUMBER WAS NOT PROVIDED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 30,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939489January 3, 2017
STRUCTURE:BODY
I HAVE A 2015 SUBURBAN AND THE DOOR TRIM BETWEEN THE DOORS COMES LOOSE. OUR VEHICLE IS OUT OF WARRANTY WE TOOK TO THE DEALER AND THE SERVICE TECH SAYS THEY HAVE HAVING A LOT OF ISSUES WITH THIS. WE WERE JUST IN A 2015 GMC DENALI AND THEY ARE HAVING THE SAME THING GOING ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939054January 2, 2017
POWER TRAIN
CAR WOULD REV, THEN SHIFT VERY HARD INTO GEAR FROM A FULL STOP - EITHER GOING FORWARD OR INTO REVERSE. HAD ALSO NOTICED SOME UNEVEN GEAR SHIFTS WHEN GO UP HILLS AND REVVING OF ENGINE PRIOR TO TRANSMISSION ENGAGING WHEN ON THE HIGHWAY. TAKEN TO DEALERSHIP, WHERE I WAS TOLD THE TRANSMISSION PUMP WENT OUT AND WOULD REQUIRE THE ENTIRE TRANSMISSION TO BE REPLACED, WHICH WAS NOT UNDER WARRANTY. THIS HAPPENED AT 144,400 MILES. HOWEVER, THE REMANUFACTURED TRANSMISSION WOULD BE WARANTEED FOR 300,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935633December 16, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT NOTICED A FUEL ODOR AROUND THE VEHICLE. THE DEALER DIAGNOSED THAT THE PLASTIC TUBE CONNECTED TO THE FUEL TANK NEEDED TO BE REPLACED. THE DEALER DID NOT HAVE THE PART AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930002December 5, 2016
STRUCTURE:BODY
SAIL PANELS (PILLAR CAPS) CAME LOOSE FROM THEIR MOUNTS. INTERNET SEARCH REVEALED THAT THIS IS A PROBLEM WITH 2014 AND NEWER SUBURBAN TYPE VEHICLES. MOUNTS CAN DETACH FROM THE VEHICLE AT HIGH SPEED DUE TO WIND. THEY WOULD BE A TRAFFIC HAZARD TO OTHER VEHICLES, MOTORISTS OR PEDESTRIANS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929465December 1, 2016
STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A LOUD KNOCKING NOISE IN THE STEERING COLUMN. IN ADDITION, THE STRUTS LEAKED FLUID. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928435November 28, 2016
SERVICE BRAKES
I HAVE A 2015 CHEVY. SUBURBAN LT THE BRAKE PEDAL IS HARD TO PRESS AND THE CAR CONTINUE TO ROLL EVEN AFTER I APPLY THE BRAKE DESPITE THE ROTOR AND ALL THE PADS HAVE BEEN REPLACED.....THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928037November 26, 2016
EXTERIOR LIGHTING
THE HEADLAMPS DO NOT PROVIDE SUFFICIENT LIGHT OUTPUT TO SAFELY OPERATE THE VEHICLE AT NIGHT. IT IS VERY EASY TO OVER DRIVE THE VEHICLE HEADLAMPS AND THE BRIGHT LIGHTS DO NOT PROVIDE ENOUGH INCREASE IN LIGHT OUTPUT TO ADDRESS THE ISSUE. I DO NOT FEEL SAFE OPERATING THIS VEHICLE AT NIGHT IN ANY REDUCED LIGHT CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924671November 7, 2016
WHEELS
VIBRATION AT SPEEDS OF 70-80 MPH. THE TIRES HAVE BEEN ROAD FORCED BALANCED 3 TIMES STILL HAS THE PROBLEM. THE PROBLEM WAS NOTICED AFTER THE FIRST SERVICE AND TIRES ROTATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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