Chevrolet Suburban Complaints (2002)

439 consumer complaints on file.

#10060154March 2, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKES FADE AND BECOME SPONGY WITH PEDAL ALMOST GOING TO THE FLOOR. VEHICLE HAS BEEN TO THE DEALERS NUMORUS TIMES WITH ONLY A TEMPERORY FIX.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059648February 24, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN DRIVING AT ANY SPEED VEHICLE LOST ACCELERATION, CAUSING THE DRIVER TO PULL OFF THE ROAD. CONSUMER TOOK VEHICLE TO DEALERSHIP, AND MECHANIC DETERMINED THAT TRANSMISSION FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055268January 16, 2004
FUEL SYSTEM, GASOLINE
DURING COLD WEATHER SEASONS, AFTER STARTING THE VEHICLE, THE CONSUMER SMELLED GAS FUMES INSIDE THE VEHICLE. THE CAUSE HAS YET TO BE DETERMINE. THE DEALERSHIP WAS NOTIFIED BUT DID NOT RESOLVE THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053925January 13, 2004
STEERING
FOLLOW UP TO SEE IF AN INVESTIGATION HAS BEEN OPENED REGARDING TWO VEHICLES WITH OFF CENTER STEERING PROBLEMS.*MR SERIAL NUMBER #[XXX] AND [XXX]. *CB *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052890January 12, 2004
SEAT BELTS:REAR/OTHER
3RD ROW SEAT BELTS TIGHTEN AS DRIVING CAUSING DISCOMFORT TO CHILDREN WHO THEN HAVE TO RELEASE THE SEAT BELT TO RE-FASTEN IN ORDER TO MAINTAIN COMFORT. THIS IS A SAFETY HAZARD. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050018December 4, 2003
STEERING:COLUMN, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WITHOUT WARNING THE VEHICLE STEERING WHEEL AND BRAKES LOCKED UP WHILE DRIVING DOWN A HILL. THE CONSUMER DOWN SHIFTED AND WAS ABLE TO PULL OFF THE ROAD. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP WHO WAS ABLE TO DUPLICATE THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047681November 27, 2003
FUEL SYSTEM, GASOLINE:STORAGE
MY 2002 CHEVROLET SUBURBAN WILL NOT START ONCE THE GAS TANK GETS BELOW 1/4 FULL. I PARK IN MY DRIVEWAY THAT HAS A SLIGHT SLOPE TO THE STREET AND IT DOES NOT MATTER WHICH WAY I PULL THE VEHICLE IN, IT WILL NOT START WITH A LOW (LESS THAN 1/4 TANK) AMOUNT OF GAS IN THE TANK. I HAVE SPOKE TO THE SERVICE MANAGER AT THE CHEVROLET DEALERSHIP AND HE INFORMS ME THAT CHEVY HAS NOT NOTIFIED HIM THAT THEIR IS A PROBLEM. I HAVE SPOKE TO ONE OTHER PERSON AND HE HAS THE EXACT SAME PROBLEM WITH HIS SUBURBAN OF THE SAME YEAR. THERE IS A PROBLEM AND I BELIEVE IT TO BE SOMETHING WITH THE FUEL PICKUP DESIGN IN THESE VEHICLES. I HAVE HEARD OF NO RECALL, OR ATTEMPT TO CORRECT THIS, BECAUSE IT PROBABLY WOULD BE VERY COSTLY TO GM. IT IS A LARGE INCONVENIENCE TO ME AND HAS HAPPENED MORE THAN FOUR TIMES. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047375November 22, 2003
SUSPENSION:FRONT
THE STEERING WHEEL VIBRATES AND I CAN HEAR A RATTLE FROM THE FRONT END. THIS HAPPENED SOON AFTER PURCHASING THE VEHICLE AND I WAS TOLD THAT SOMETHING HAD TO BE GREASED. THE PROBLEM WENT AWAY FOR QUITE A WHILE UNTIL RECENTLY WHEN IT REAPPEARED, OF COURSE AS SOON AS THE WARRANTY EXPIRED. MY FATHER IN LAW BOUGHT A NEW 2002 SUBURBAN AFTER WE BOUGHT OURS AND HAS HAD THE SAME PROBLEM WITH HIS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043298October 21, 2003
TIRES:TREAD/BELT
PURCHASED NEW 2002 SUBURBAN WITH FIRESTONE WILDERNESS LE TIRES. TIRES WERE ROTATED AND PROPERLY MAINTAINED HOWEVER WITH LESS THAN 15,000 MILES ON THEM ALL 4 HAVE LARGE HUNKS OF THREAD MISSING. DEALER BLEW IT OFF BY SAYING THAT IT IS CAUSED BY THE 1 MILE A DAY OF GRAVEL ROAD THAT I TRAVEL. TIRES ON OTHER VEHICLE THAT I'VE HAD INCLUDING ANOTHER SUBURBAN, TRAVELING THE SAME ROAD NEVER HAD THIS ISSUE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041486October 8, 2003
FUEL SYSTEM, GASOLINE
WHEN DRIVING AT 60MPH IN HEAVY TRAFFIC THE ENGINE QUIT RUNNING TWICE IN LESS THAN 20 MILES. THE DEALER SAID IT WAS DUE TO DEFECTIVE FUEL PUMP AND THE DESIGN OF THE FUEL PUMP AND GAS TANK, WHICH THEY SAID COULD NOT BE FIXED. VEHICLE HAD MORE THAN 1/2 GAS FULL IN ITS TANK. ON SEVERAL OTHER OCCASIONS, THE CAR WOULD NOT START EVEN WITH A 1/4 TANK OF GAS. I WAS TOLD BY DEALER NOT TO LET THE TANK GET LESS THAN 1/4 FULL. THE DEALER REPLACED THE FUEL PUMP 3 TIMES, AND THE CAR HAS LESS THAN 20,000 MILES ON IT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042329October 6, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING 10-15 MPH IN STOP AND GO TRAFFIC CONSUMER ATTEMPTED TO APPLY THE BRAKES. WHEN THE BRAKE PEDAL WAS DEPRESSED IT WENT STRAIGHT TO THE FLOOR, THE BRAKE SYSTEM FAILED, AND CONSUMER'S VEHICLE REAR ENDED THE VEHICLE IN FRONT. NO ONE SUSTAINED INJURIES. POLICE DID ARRIVE AT THE SCENE, AND CONSUMER RECEIVED A CITATION. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10041031October 1, 2003
AIR BAGS:FRONTAL, STEERING:COLUMN
I WAS HIT ON THE HEAD INSIDE MY 2002 SUBURBAN, WEARING MY SEAT BELT AT 48 MPH BY AN ONCOMING MAZDA MIATA. MY STEERING COLUMN COLLAPSED, I WENT INTO ONCOMING 3 LANES OF TRAFFIC, WENT UP A CURB, WENT THROUGH A BRICK RETAINING WALL, AND HIT A TELEPHONE POLE. MY AIRBAG DID NOT DEPLOY ON ANY OF THE 3 IMPACTS. WHY? ALSO, MY DRIVER?S SEAT CAME OFF THE TRACK. *LA
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10041921September 29, 2003
TIRES:SIDEWALL
CONSUMER CALLED COMPLAINING ABOUT HAVING TIRE PROBLEMS. VEHICLE WASTED THE INSIDE OF THE FRONT TIRES MORE THAT WHAT ITS REGULAR USAGE WOULD BE. DEALER WAS CONTACTED, AND DID FOUR ALIGNMENTS IN LESS THEN A YEAR. MANUFACTURER SATED THAT THERE WAS NOTHING THEY COULD DO MORE THAN JUST AN ALIGNMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039323September 22, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
2002 SUBURBAN Z71. THE FUEL FILTER ON THE VEHICLE IS NOT THE FILTER REFERENCED FOR THE VEHICLE IN THE OWNERS MANUAL. WE WERE TOLD THAT DUE TO AN ENGINEERING OVERSIGHT, THE FILTER WAS CHANGED TO THE ONE WE HAVE. THE PROBLEM EXISTS IN THAT QUICK DISCONNECT IS TOO CLOSE TO THE FILTER HOUSING, AND THE NORMAL REMOVAL TOOL CANNOT BE USED TO REMOVE THE FILTER. GM SERVICE PERSONNEL WILL TELL YOU OFFLINE, THAT THE BEST METHOD FOR REMOVAL IS SAWING OFF THE FILTER OR CRIMPING IT OFF. WITH THE GM CUSTOMER SERVICE ON THE LINE - THEY ARE REQUIRED TO TELL YOU THAT A SPECIAL TOOL NOT AVAILABLE IN AUTOMOTIVE STORES MUST BE USED TO REMOVE THE FILTER. WE FINALLY RECEIVED A REFERENCE TO THE SOLE MANUFACTURER OF THE $35 DOLLAR PLASTIC TOOL. THE TOOL ONLY WORKS BY FORCING 4 PIECES OF PLASTIC THROUGH THE SMALL SPACE AND THE UP THE NECK. AS STATED, OFF LINE, THE MECHCANIC WILL TELL YOU THAT THEY CUT OR SAW IT OFF, AND DIG THE FILTER NECK OUT OF THE DISCONNECT. THE PROBLEM IS OBVIOUS, BUT THE SOLUTION IS IMPOSSIBLE. THE HAZARD IS THAT THE TRUE MECHANIC RECOMMENDATION RESULTS IN CUTTING METAL ON A GAS LINE. IN ADDITION, WITH IT BEING ON THE OUTBOARD SIDE, ON FRAGMENTS ENTER DIRECTLY INTO THE ENGINE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039951September 15, 2003
TIRES:SIDEWALL, TIRES
WHILE DRIVING AT 70 MPH THE PASSENGER SIDE REAR TIRE EXPLODED FROM THE SIDEWALL. ALSO DRIVER'S SIDE REAR TIRE DEVELOPED A HOLE IN THE SIDEWALL, AND THE TIRE DEFLATED. THE CAUSE OF BOTH FAILURES WAS UNDETERMINED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039711September 10, 2003
AIR BAGS, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
WHILE DRIVING AT 45 MPH VEHICLE WAS FORCED OFF OF THE ROAD INTO ONCOMING TRAFFIC. CONSUMER SWERVED TO AVOID A HEAD ON COLLISION WITH ANOTHER VEHICLE. THIS ACTION CAUSED THE VEHICLE TO CRASH THROUGH A FENCE, RUN INTO A DITCH, AND COLLIDE HEAD ON WITH AN OAK TREE. SEAT BELTS WERE WORN, BUT AT THE TIME OF THE IMPACT, THE LATCH CAME APART. VEHICLE WAS EQUIPPED WITH FRONT AND SIDE AIR AIR BAGS. UPON IMPACT, THEY DID NOT DEPLOY. CONSUMER'S KNEE WAS BROKEN, AND HE SUFFERED A CONCUSSION. POLICE AND MEDICAL HELP DID ARRIVE ON THE SCENE. MANUFACTURER AND THE DEALER HAVE BEEN NOTIFIED OF THE INCIDENT. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10037531September 9, 2003
TIRES:TREAD/BELT
PURCHASED A SURBUBAN 2002 IN JUN 2002. THE TRUCK CAME WITH FIRESTONE WILDERNESS LE. I HAD THE TIRES ROTATED EVERY SIX THOUSAND MILES AND NOW I AM TOLD MY DEALER THAT THEY ARE PITTED AND THAT THIS IS THE SIXTH OCCURENCE THAT THEY HAVE SEEN OF THESE TIRES BEING DEFECTIVE. I NOTIFIED FIRESTONE BUT THEY REFUSED TO ASSIST ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039727September 8, 2003
STEERING:COLUMN
THE STEERING COLUMN IS OFF CENTER TO THE RIGHT, WHICH MEANS IF THE AIR BAG IS NEEDED IT WILL NOT PROTECT THE BODY IN THE CENTER. PETITION SENT TO EXEC SECT.... CONSUMER PURCHASED A 2002 CHEVY TAHOE AND A 2002 CHEVY SUBURBAN. BOTH VEHICLES STEERING COLUMN WAS OFF CENTER. THE CONSUMER'S MOTHER DROVE THE SUBURBAN AND WHEN SHE TOOK IT BACK TO THE DEALERSHIP, SHE SAT IN FOUR OTHER SUBURBAN'S. THREE OUT OF THE FOUR WERE WORSE THAN HER VEHICLE. THE FOURTH ONE WAS OFF CENTER TO THE LEFT. ANOTHER FAMILY MEMBER LEASED A TRAILBLAZER AND THAT VEHICLE IS FINE. THE CONSUMER LEASED THREE OTHER CHEVY EXPRESS VANS AND THEY ARE FINE. ALL VEHICLES WERE LEASED AT THE SAME PLACE. CONSUMER WAS TOLD NO DEFECT WHEN THE VEHICLES WERE FIRST RETURNED TO THE DEALERSHIP. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022288August 15, 2003
SUSPENSION, TIRES
TWO FRONT TIRES WORE OUT PREMATURELY AND THE DEALER REFUSED TO PERFORM AN ALIGNMENT *AK THE TIRES HAD BECOME SCOLDED ON THE INSIDE AT 20K MILES. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032856August 14, 2003
SUSPENSION:FRONT:STABILIZER BAR, SUSPENSION:FRONT:SPRINGS:TORSION BAR
THE PASSENGER SIDE "SWAY BAR", "STABILIZER BAR", OR "TORSION BAR" (UNSURE OF TRUE NAME) CAME UNDONE WHILE MY WIFE, FOUR KIDS, AND MY MOTHER WERE DRIVING IN THE VEHICLE. I KNOW SEVERAL MECHANICS AND NONE HAD EVER HEARD OF THIS HAPPENING TO SUCH A NEW VEHICLE. THE DEALERSHIP FIXED THE VEHICLE WITH NO PROBLEM. THEY HAD NEVER HEARD OF THIS SORT OF THING HAPPENING EITHER. I BOUGHT THE VEHICLE USED FROM THE SAME DEALERSHIP AND THEY STATED THE PREVIOUS OWNER "MUST HAVE LOWERED THE FRONT END." I HAVE PARKED NEXT TO OTHER SUBURBANS AND MINE WAS EQUAL IN HEIGTH TO THE OTHER VEHICLES. I FEEL THIS IS JUST AN EXCUSE TO WHY THERE WAS SUCH A FAILURE IN THE SUSPENSION OF THE VEHICLE. LUCKILY MY WIFE WAS ONLY TRAVELLING AT APPROXIMATELY FIVE MILES AN HOUR WHEN THE THING FELL APART. I CAN'T EVEN IMAGINE WHAT MIGHT HAVE HAPPENED AT HIGHWAY SPEED. PRIOR TO PURCHASING THE VEHICLE I SPOKE TO THE PREVIOUS OWNER. THE VEHICLE WAS USED BY HIS WIFE AND WAS TRADED BECAUSE SHE WANTED SOMETHING NEWER. I ASKED IF ANYTHING HAD BEEN DONE TO THE VEHICLE HE REPLIED "I DIDN'T EVEN OWN IT FOR A FULL YEAR" AND THAT NOTHING WAS DONE TO THE VEHICLE. I FELT THE NEED TO REPORT THIS BECAUSE I FEEL I MAY HAVE COME VERY CLOSE TO LOOSING MY FAMILY, AND IF I REPORT IT IT COULD BE RESEARCHED TO INSURE THAT THIS TYPE OF THING DOESN'T HAPPEN TO ANYONE ELSE.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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