Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#11020065August 28, 2017
SERVICE BRAKES
THE BRAKES ON MY 2015 CHEVY SUBURBAN ARE LOCKING WHEN DRIVING A LOW SPEED. THE PROBLEM STARTED ALL OF THE SUDDEN WHILE DRIVING UNDER DRY ROAD CONDITIONS ON A CITY STREET. IF YOU PRESS ON THE BRAKE PEDAL , IT DOES NOT MOVE AND THE CAR DOES NOT STOPPED. I ALMOST HIT A FAMILY OF 4 THAT WAS CROSSING IN FRONT OF ME. THE CAR HAS BEEN AT DICK BEARD CHEVROLET IN HYANNIS, MA AND THEY ARE SAYING THAT THERE IS NO ISSUE WITH THE BRAKES AND AVOIDING SOLVING THE PROBLEM. I'VE CALLED CHEVROLET 4 TIMES AND THEY ARE NOT CALLING ME BACK. THE CAR IS NOT SAFE TO DRIVE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011367July 28, 2017
STEERING, SUSPENSION
OUR SUBURBAN IS LOSING STEERING CONTROL AND THE FRONT SUSPENSION BEGINS TO BOUNCE. THE WARNING ON THE DASH IS "ACTION REQUIRED" STEERING ASSIST IS REDUCED DRIVE WITH CARE. THE VEHICLE HAS HAD THIS HAPPEN IN STATIKNARY AND WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005585July 16, 2017
UNKNOWN OR OTHER
THE AIR CONDITIONER WENT OUT ON MY SUBURBAN IN EARLY JUNE. I AM STILL WAITING FOR THE PART THAT IS ON BACK ORDER. IT GETS VERY HOT IN THE SUMMER IN MY STATE AND IS CONCERNING TO ME AND MY CHILDREN. WHEN WE ARE STOPPED IN TRAFFIC IT IS HORRIBLE. WE CAN'T TAKE OUR DOGS WITH US BECAUSE IT IS TOO HOT FOR THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003278July 6, 2017
ELECTRICAL SYSTEM
ONSTAR RADIO ANTENNA LEAKS WATER CAUSING NOT TO FUNCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002905July 3, 2017
UNKNOWN OR OTHER
AIR CONDITIONING CONDENSER IS FAULTY VEHICLE IS COVERED BUMPER TO BUMPER UNDER WARRANTY AND NO REPLACEMENT IS AVAILABLE. NO RENTAL CAR OFFERED, NO DATE OF REPAIR IS AVAILABLE. DRIVING WITH NO AIR CONDITIONING IN THE HEAT IS MISERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001975June 28, 2017
ENGINE
THERE WAS A NOT ANY BIG EVENT THAT CAUSED IT. AIR CONDITIONING WAS BLOWING COLD AIR ON MONDAY JUNE 26, 2017; ON TUESDAY JUNE 27, 2017 IT WAS WARM AIR EVEN AFTER DRIVING AROUND FOR 5 MINUTES. IMMEDIATELY TOOK IT TO THE DEALER WE PURCHASED IT FROM: PRIORITY CHEVROLET. THE CONDENSER HAD STOPPED WORKING. COULDN'T HOLD FREON BECAUSE THERE WAS A HOLE IN IT....?!?!?! NOT SURE OF THE CAUSE. MY CAR IS BARELY 2 YEARS OLD! I HAVE FOUR YOUNG CHILDREN IN THE MIDDLE OF SUMMER. INITIALLY WE WERE TOLD 1-2 MONTH WAIT!? APPARENTLY THIS ISN'T THE FIRST CONDENSER THEY HAVE HAD TO REPLACE. TELLS ME SOMETHING ISN'T ISN'T RIGHT WITH CHEVROLET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001714June 27, 2017
UNKNOWN OR OTHER
A/C STOPPED COOLING. REPAIR SHOP IDENTIFIED IT AS A LEAKING CONDENSER. REPAIR SHOP WAS UNSUCCESSFUL IN FINDING REPLACEMENT PART AT LOCAL AUTO PARTS DEALERS (E.G., ADVANCED AUTO, ETC.) AND WAS TOLD THAT LOCAL CHEVY DEALERSHIP HAD PURCHASED ENTIRE STOCK OF RESPECTIVE A/C CONDENSERS AND THAT PARTS WERE BACKORDERED. AFTER CALLING LOCAL CHEVY DEALER, THEY WERE FAMILIAR WITH ISSUE AND SAID THEY "WOULDN'T BE SURPRISED IF THERE WAS A RECALL" BECAUSE THEY WERE SEEING A LOT OF THESE ISSUES. WHEN I TOOK THE CAR TO GET REPAIRED THE SERVICE REP SAID, "I HOPE CUSTOMERS ARE REIMBURSED FOR THESE REPAIRS." THERE SEEMS TO BE A SYSTEMIC PROBLEM WITH THESE CONDENSERS AND CHEVY IS AWARE OF IT, AT LEAST THEIR SERVICE DEPARTMENTS ARE. I WOULD APPRECIATE A RECALL BEING ISSUED AND REIMBURSEMENT OF MY $942.63.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001813June 27, 2017
UNKNOWN OR OTHER
I'M A FRUSTRATED CUSTOMER WITH A 2015 CHEVY SUBURBAN LOOKING FOR SOME ASSISTANCE WITH THE AIR CONDENSER ON MY VEHICLE. I HAVE GONE ALMOST 2.5 MONTHS WITHOUT A/C AND I AM INCREDIBLY DISAPPOINTED TO BE HAVE BEEN GOING SO LONG WITHOUT SOMETHING AS BASIC AS A/C. I HAVE 3 SMALL CHILDREN AND IT'S INCREDIBLY UNCOMFORTABLE IN THE VEHICLE NOW THAT IT'S SUMMER TEMPERATURES ESPECIALLY WITH BLACK LEATHER INTERIOR. ON AN UNEXPECTEDLY COOL DAY LIKE TODAY WITH OUTDOOR TEMPS AT 67 THE DRIVERSIDE FOOT AREA IS 98 DEGREES BECAUSE OF HOT AIR BLOWING WHICH I ASSUME COMES FROM THE ENGINE. I SHUT OFF ALL THE VENTS AND FANS AND IT STILL BLOWS. ON DAYS WHEN IT'S WARMER THAT FLOOR TEMP IS MORE LIKE 114-118 DEGREES AND IT'S CAUSING PAIN AND BURNING SENSATION TO MY FEET. I'VE CONTACTED MY DEALERSHIP AND THEY OFFERED ME TO END MY LEASE EARLY AND GET INTO A NEW SUBURBAN. I'VE BEEN SO DISAPPOINTED WITH THE WAY THIS HAS BEEN HANDLED. I HAVE NEVER BEEN SO UNSATISFIED AS CUSTOMER FOR SUCH A LONG PERIOD OF TIME. I FEEL LIKE I SHOULD BE REIMBURSED FOR THE TWO VISITS FOR DIAGNOSTICS ON THE VEHICLE TO FIND OUT WHY THE A/C WASN'T WORKING AND THE RENTAL CAR I NEEDED. I ALSO FEEL LIKE I SHOULDN'T HAVE TO BE PAYING MY LEASE PAYMENTS FOR A FAULTY VEHICLE FOR THE LAST FEW MONTHS THAT IT HASN'T BEEN FUNCTIONING PROPERLY. LASTLY, I WOULD LIKE THE OPTION OF ENDING MY LEASE EARLY WITHOUT PENALTY TO GET INTO A MORE COMFORTABLE VEHICLE OF MY CHOICE. I'VE CONTACTED GM CUSTOMER SERVICE ONLY TO BE TOLD THERE'S NOTHING THEY CAN DO UNLESS GM DECIDES THAT THIS SHOULD BE A RECALL. FRANKLY, THIS IS A PROBLEM AMONGST MANY VEHICLES IN THE GM LINE. THIS IS FRUSTRATING AND IS REALLY BECOMING A SAFETY ISSUE AS TEMPERATURES RISE. I AM GENUINELY CONCERNED FOR MY FAMILY'S SAFETY AND I AM FRUSTRATED WITH THE OVERALL LACK OF URGENCY ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995718June 17, 2017
SERVICE BRAKES
BRAKE BOOSTER WENT OUT WHILE DRIVING WITH MY CHILDREN IN THE CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995066June 14, 2017
ENGINE
A/C COMPRESSOR FROZE AND THUS BROKE THE BELT. I WAS DRIVING WHEN THE A/C WENT OUT. IT WAS ABOUT 95 DEGREES OUT THAT DAY. BOTH HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995107June 14, 2017
UNKNOWN OR OTHER
HAVE BEEN WAITING ON AC CONDENSER FOR 7 WEEKS WITH NO IDEA HOW MUCH LONGER IT WILL BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995134June 14, 2017
SERVICE BRAKES
BRAKES STOPPED WORKING . FIRST TIME IT HAPPENED I THOUGHT IT WAS MY IMAGINATION AS I WAS IN A PARKING LOT GOING EXTREMELY SLOW. NEXT DAY IT HAPPENED WHEN BACKING OUT OF MY DRIVEWAY. HAD TO PRESS BRAKES EXTREMELY HARD AND IT ROLLED TO A STOP AS IT HIT CURB ON OTHER SIDE OF ROAD. TOOK IT TO DEALER AND THEY REPLACE THE VACUUM BOOSTER WHICH HAD FAILED AT APROX. 50,000 MILES. NOT COVERED UNDER WARRANTY. EVERY OTHER PART OF BRAKES BESIDES NORMAL WEAR AND TEAR IS COVERED. I WAS LUCKY IT HAPPENED IN MY DRIVEWAY AND NOT WHILE DRIVING AT HIGHER SPEEDS IN TRAFFIC. I HAVE ADDITIONAL COMPLAINTS ABOUT THIS VEHICHLE. THE CLIPS HOLDING DRIVERS SEAT HAD TO BE REPLACED AT 40,000 MILES BECAUSE SEAT WAS SLIDING FROM SIDE TO SIDE. THEY ARE ALL READY LOOSE AGAIN AT 60,000 MILES ALTHOUGH NOT AS BAD AS FIRST TIME. MY AC CONDENSER WENT OUT AT 62,000 MILES. IT HAS BEEN ON NATIONAL BACKORDER FOR 7 WEEKS AND I AM STILL WAITING. THE CAR SHAKES ON THE INTERSTATE AT APROX 70 -75 MILES PER HOUR. THE DEALERSHIP HAS BALANCED THE TIRES AND THIS HAS NOT FIXED PROBLEM. AFTER DRIVING ON INTERSTATE AT HIGH SPEEDS FOR EXTENDED PERIOD OF TIME, WHEN STOPPING THE CAR IDLES VERY ROUGH AND HAS EVEN CUT OFF. THE DEALERSHIP RAN A FUEL INDUCTION SERVICE. WILL SEE IF IT WORKS WHEN I GET IT BACK AFTER THEY REPLACE AC CONDENSER. THE CAR SHIFTS HORRIBLY, ESPECIALLY WHEN GOING SLOW. WAS TOLD THAT IS A PROBLEM WITH THE FUEL EFFICIENT SHIFTING AND THERE IS NO REPAIR...JUST TO MANUALLY SHIFT. ALSO, THE HOOD OF THE CAR HAS TINY RUST SPOTS COMING THROUGH THE PAINT ALL OVER IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995213June 14, 2017
UNKNOWN OR OTHER
AT 48,000 MILES, THE AC CONDENSER HAS CRACKED, AND THE DEALER HAS TOLD US THIS IS A MANUFACTURER'S PROBLEM. THE REPLACEMENT PART IS ON NATIONAL BACKORDER, AND WE HAVE WAITED 5 WEEKS FOR THE REPLACEMENT PART TO COME IN. NIETHER THE DEALER OR GM CAN TELL US WHEN THE REPLACEMENT PART WILL ARRIVE. I HAVE FILED A COMPLAINT WITH GM, AND THE CASE NO. IS 8-3029151511.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994118June 9, 2017
UNKNOWN OR OTHER
2015 CHEVY SUBURBAN SHAKES UNCONTROLLABLY STARTING AT 50 MPH. PEAK OF SHAKING AT 77 MPH. INCREASED WEIGHT SEEMS TO INCREASE EFFECT SUCH AS FULL TANK VS LOW. VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993933June 8, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
STEERING WHEEL RANDOMLY LOCKS UP WHEN MAKING A TURN FROM STOP OR LOW SPEED AND NUMEROUS ERROR LIGHTS FLASH WITH STABILITRAK TURNING ON AND OFF RANDOMLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992758June 1, 2017
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2015 CHEVROLET SURBURBAN. WHILE THE VEHICLE WAS STATIONARY, THE AIR CONDITIONING SYSTEM FAILED. THE VEHICLE WAS DIAGNOSED AS HAVING A FAULTY CONDENSOR. THE DEALER WAS CONTACTED AT SUBURBAN CHEVROLET IN EDEN PRARIE, MINNESOTA, BUT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CALL WAS FORWARDED TO NHTSA. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992392May 31, 2017
STEERING
THIS IS THE 4TH TIME MY SUBURBAN HAS BEEN IN THE SHOP. IT HAS A CRACKING POP WHILE TURNING THE STEERING WHEEL. WHILE THE CHEVROLET DEALER IS PLEASED TO FIX IT, IT KEEPS HAPPENING AGAIN WITHIN 2 OR 3 DAYS OF SHORT DISTANCE DRIVING. ON SOME OF THE ONLINE FORUMS, SOME DEALERS REPLACED THE STEERING RACK COLUMN. SOME DEALERS DO THE ALIGNMENT AND THE PROBLEM TENDS TO REOCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992401May 31, 2017
UNKNOWN OR OTHER
NATIONAL A/C CONDENSER BACKORDER: TODAY MARKS 21 DAYS WITHOUT AN A/C CONDENSER ON MY CAR. I HAVE A SMALL CHILD (15 MONTHS OLD) AND GM HAS NO IDEA WHEN AN A/C CONDENSER WILL BE AVAILABLE. I AM THE 6TH PERSON AT MY LOCAL DEALERSHIP TO NEED ONE, THE 3RD ONE AT A LOCAL AUTOMOTIVE GARAGE. GM SAYS THEY HAVE NOT HEARD OF THIS ISSUE BUT A SMALL GOOGLE SEARCH WILL SHOW THERE IS A VERY LARGE ISSUE ACROSS THE NATION, HENSE THE NATIONAL BACKORDER ON THE PART. I HAVE TRIED CALLING VARIOUS CHEVROLET DEALERSHIP TRYING TO LOCATE THIS PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992444May 31, 2017
UNKNOWN OR OTHER
BOUGHT A USED 2015 SUBURBAN NOTICED A VIBRATION YOU CAN HEAR AND FEEL BETWEEN 40-60 MPH. TRIED TO GET IT FIXED BUT NO ONE KNOWS WHAT IS CAUSING IT ON 4TH VISIT TO GET IT FIXED RIGHT NOW HAVE HAD IT FOR 3 WEEKS TRIED TO GET DEALER TO TAKE IT BACK AND THEY REFUSED AFTER FIXING BRAKE ROTORS. IT IS ALSO HAVING PROBLEMS DOWNSHIFTING. RANDOMLY. WILL DOWNSHIFT WHILE MAINTAINING SPEEDS OF 50-55 MPH TO 38 WITH NO WARNING WILL MAKE GRINDING NOISES AND AM UNABLE TO STEER OR BREAK. AFRAID MY FAMILY IS GOING TO GET REAR ENDED WHILE IT'S HAPPENING. CAN'T ACCELERATE OR DO ANYTHING WHILE IT'S HAPPENING. DO NOT FEEL SAFE DRIVING MY FAMILY IN THIS CAR BUT IT'S WHAT WE HAVE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991281May 23, 2017
UNKNOWN OR OTHER
AT 66,000 MILES THE AIR CONDITIONER QUIT WORKING. I TOOK IT TO THE DEALER WHERE THEY FOUND THE CONDENSER HAD A LEAK AND WAS TOLD THAT THERE IS A MASSIVE BACKORDER ON THE PARTS NEEDED TO MAKE THE REPAIR. THEY FOUND 4 PARTS IN WISCONSIN BUT THEY WOULD NOT SELL THEM BECAUSE THEY TOO HAD A LOCAL DEMAND AND NEEDED 50 FOR THESE SAME REPAIRS. THIS IS NOT COVERED UNDER ANY WARRANTY. WE OWN A 2007 YUKONXL AND HAVE NEVER HAD AN ISSUE WITH THE A/C.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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