Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#11110361July 9, 2018
SERVICE BRAKES
THERE ARE NUMEROUS REPORTS OF 2015 CHEVROLET SUBURBAN'S SUFFERING BRAKE LOSE. THE REPORTS ARE VACUUM PUMP FAILURE WHICH LEADS TO A STIFF OR UNMOVABLE BRAKE PEDAL WHILE DRIVING. THE BRAKES ARE COMPLETELY INOPERABLE AND CAN OBVIOUSLY LEAD TO A COLLISION. WHILE MY VEHICLE HAS NOT EXPERIENCED THIS YET, WE HAVE A FRIEND WHO SUFFERED THE BRAKE FAILURE DESCRIBED ABOVE. IN DOING SOME RESEARCH ONLINE, WE'VE DISCOVERED THIS TO BE A COMMON PROBLEM. THE COMPLAINANTS DESCRIBE THE PROBLEM OF A STIFF OR UNMOVABLE BRAKE PEDAL AND TOTAL BRAKE LOSE. OUR FRIEND HAS A 2015 SUBURBAN AND WAS NEARLY INVOLVED IN A COLLISION ON 6/27/2018. OUR RESEARCH HAS ALSO SHOWN THERE ARE NUMEROUS COMPLAINTS REGARDING THIS ISSUE AND THAT GM IS AWARE OF THE PROBLEM. IF TRUE, WE BELIEVE, IN THE INTEREST OF SAFETY, GM SHOULD RECALL THESE VEHICLES AND RECTIFY THE PROBLEM IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109842July 6, 2018
SERVICE BRAKES
BRAKE SYSTEM FAILURE, WHEN PRESSURE IS APPLIED TO BRAKE PEDAL THE SYSTEM FAILS AND WILL NOT STOP VEHICLE. USUALLY HAPPENS AT LOW RATE OF SPEED. THE FIRST TIME THIS HAPPENED TO US WE WERE REVERSING OUR VEHICLE DOWN A BOAT RAMP. THE VEHICLE WOULDN'T STOP AND ALMOST WENT INTO THE LAKE. THE VEHICLE HAD TO PUT IN DRIVE TO PREVENT BEING SUBMERGED IN WATER. TOOK THE VEHICLE TO A CHEVY DEALER AND THE WHOLE BRAKING SYSTEM HAD TO BE REPLACED. WE WERE TOLD THIS IS A KNOWN PROBLEM WITH 2015 SUBURBAN AND TAHOE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109720July 5, 2018
SUSPENSION
I HAVE A 2015 SUBURBAN LTZ AND THE "MAGNETIC RIDE" SHOCKS AND STRUTS HAVE FAILED COMPLETELY. I HAVE ALMOST WRECKED THIS VEHICLE NUMEROUS TIMES DUE TO THE UNCONTROLLABLE BOUNCING WHEN YOU HIT A BUMP. IT IS NOT AN OPTION AT THIS POINT FOR ME TO PAY $1500-$3000 FOR REPAIRS WHEN I ALREADY PAY $700 A MONTH FOR A PAYMENT. ONLINE THERE ARE MASSES OF COMPLAINTS ABOUT THIS SAME MATTER! I SPOKE WITH THE CHEVROLET DEALER IN JASPER, ALABAMA TODAY AND I WAS TOLD THAT THEY HAVE HAD TO REPLACE MULTIPLE ONES IN THE PAST FEW MONTHS. I HAVE OWNED 6 SUBURBAN'S INCLUDING THIS ONE AND I USUALLY PUT 200K ON EVERY ONE WITHOUT ANY PROBLEMS! THIS IS THE 2ND MAJOR MALFUNCTION THAT THIS TRUCK HAS HAD AND GM DOES NOT WANT TO HELP OUT AT ALL!! THIS VEHICLE IS A SAFETY HAZARD TO DRIVE AND I HAVE NO CHOICE BUT TO CONTINUE DRIVING IT. GM CHANGED TO SHOCKS AND STRUTS ON THE 2017 BECAUSE OF THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105218July 2, 2018
SUSPENSION
FRONT & REAR OF CAR SHAKES LIKE A DUMP TRUCK. HAD INSPECTION DONE AT A LOCAL SHOP, SINCE GM DEALER FOUND NOTHING. THE SWAY BAR FRAME BRACKETS ARE COMING LOOSE CAUSING EXCESSIVE VIBRATION & RATTLING. THE TRUCK ALSO HANDLES VERY POORLY, ALONG WITH THE COMFORT OF RIDE. GM IS AWARE OF THE PROBLEM SINCE THERE ARE SO MANY VEHICLES WITH THIS SAME PROBLEM. THEY WANT US TO PAY FOR ANOTHER INSPECTION TO DETERMINE IF THEY WILL DO ANYTHING. THEY WILL NOT DISCUSS THE REPAIR OR THE COST ASSOCIATED WITH THE REPAIR IF THEY DEEM IT A NEEDED REPAIR. THE TSB # IS 15-NA-082, YET THEY CLAIM THAT THIS IS NOT A GOOD NUMBER. SEARCHING THE NET REVEALS THERE ARE MANY AFFECTED VEHICLES BUILT FROM 2009 TO 2017 WITH THE AFFECTED PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103699June 24, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
ALL OF THE WINDOW PILLARS HAVE BROKEN AND/OR COME LOOSE, DUES TO A MANUFACTURING PROBLEM WITH THE CLIPS USED. THE ROOF RACK RAIL ALSO FLIES UP WHILE YOUR DRIVING AND SMACKS THE ROOF BECAUSE OF THE FAULTY CLIPS. I ALSO NOTICED A WATER LEAK ON THE HEADLINER (SEE ATTACHED PICTURE) AFTER IT HAD RAINED ONE DAY. MY SUBURBAN WAS PARKED OUTSIDE AND I NOTICED THE LEAK WHEN I GOT INTO THE CAR. MY SEAT BELTS WERE ALSO WET FROM THE LEAK. THIS SEEMS TO BE A COMMON OCCURRENCE AND ISSUE WITH OTHER 2015 SUBURBAN OWNERS AND IS A SAFETY HAZARD, ESPECIALLY IF THE WIRING SITS IN THE WATER. I HAD TAKEN IT IN TO A CHEVY DEALER TO GET IT CHECKED OUT, BUT I WILL HAVE TO PAY TO REPLACE EVERYTHING NEEDED. IF THESE ISSUES ARE MANUFACTURING ERRORS AND SUCH A COMMON OCCURRENCE, WHY SHOULD I HAVE TO PAY TO FIX THEM? AND MORE IMPORTANTLY, WHY IS THERE NO RECALL ON THEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101974June 15, 2018
STRUCTURE:BODY, STEERING, SUSPENSION
WHEN TRAVELING AT INTERSTATE HIGHWAY SPEEDS VEHICLE HAD SHAKING, SHIMMYING, VIBRATION AND BUFFETING AS WELL AS LOUD HUM AND WIND NOISE CAUSING NAUSEA RESULTING IN NAUSEA AND DIZZINESS TO THE DRIVER. THIS WAS WORSE ON NEW MACADAM AND ON GROOVED HIGHWAY BUT OCCURRED INTERMITTENTLY ON OTHER SURFACES, I JUST PURCHASED THIS VEHICLE USED AND IT IS CERTIFIED. I WAS UNAWARE THAT THIS IS A COMMON ISSUE AND UNDERSTAND NOW THAT THERE IS NO RECALL TO FIX THIS AND THAT GM HAS NOT FOUND A PERMANENT SOLUTION TO THE PROBLEM. THE VEHICLE WAS ALSO EXHAUSTING TO DRIVE ON THE HIGHWAY BECAUSE OF THE AFOREMENTIONED ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101334June 12, 2018
FUEL/PROPULSION SYSTEM
WE NOTICED A STRONG FUEL SMELL FROM OUR VEHICLE. WHEN WE MOVED IT WE NOTICED A PUDDLE BELOW THE DRIVERS DOOR AND REAR DOOR. UPON INSPECTION IT APPEARED TO BE A CONSISTENT DRIP OF FUEL. OUR DEALER REPORTS THAT THERE IS A BREAK IN THE PRESSURIZED FUEL LINE WHICH IS LOCATED ABOVE THE GAS TANK. FROM OUR REVIEW OF INTERNET COMPLAINTS FROM OTHER OWNERS, THIS APPEARS TO BE A PRODUCT DEFECT IN THE 2015 SUBURBAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101262June 11, 2018
FUEL/PROPULSION SYSTEM
HAVE A 2015 SUBURBAN AND FUEL IS LEAKING FROM TOP OF TANK AND TRYING TO SEE IF THERE IS A RECALL ON THE CLAMPS BECAUSE I READ SOMETHING ABOUT VENT LINE CLAMP RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098819May 30, 2018
ELECTRICAL SYSTEM
ONSTAR GPS FAILED TO LOCATE MY VEHICLE WHEN REPORTING AN ACCIDENT I WAS INVOLVED IN 5/4/2018. THE GPS ANTENNA IS THE FAILING COMPONENT. THIS HAS BEEN IDENTIFIED IN GM SERVICE BULLETIN 15155. UNDER THIS BULLETIN OWNERS WHERE SUPPOSED TO BE NOTIFIED OF THE ISSUE, I WAS NOT. GM WILL NOT HONOR THE REPAIR BECAUSE THE BULLETIN EXPIRED. IF THIS ACCIDENT WAS MAJOR AND I HAD NOT BEEN ABLE TO RELAY MY LOCATION EMERGENCY SERVICES WOULD NOT HAVE BEEN ABLE TO RENDER CARE. THE FAILURE OF THIS SAFETY PRODUCT AND MONITORING SERVICE SHOULD BE CORRECTED BY GM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11097891May 25, 2018
SUSPENSION
YESTERDAY AFTER BOUNCING ALL OVER THE ROAD FOR MONTHS AND TO THE POINT OF BEING UNSAFE TO DRIVE I TOOK THE SUV TO THE DEALERSHIP ONLY TO BE TOLD I NEED 2 NEW SHOCKS ON THE FRONT END ($2,000). WHEN YOU SPEND OVER $70K ON AN SUV AND JUST A FEW YEARS LATER YOU NEED NEW SHOCKS MEANS CLEARLY SOMETHING IS SERIOUSLY WRONG WITH THE VEHICLE. AFTER LOOKING AROUND I WAS CORRECT IT IS DUE TO A FAILED MAGNETIC RIDE SYSTEM WHICH CHEVY IS AWARE OF AND CHOOSING TO DO NOTHING. SHAME ON CHEVY FOR DOING NOTHING AND IGNORING THE IMPACT TO THE CUSTOMER. THIS WILL BE THE LAST CHEVY I EVER BUY. AT LEAST SOME COMPENSATION WOULD BE GREAT BUT THE DEALERSHIP DOING THE WORK SAID NO SINCE CHEVY DOES NOT RECOGNIZE THE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097160May 22, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
LANE ASSIST STOPS WORKING AND SHOWS AN ERROR MESSAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090895April 29, 2018
UNKNOWN OR OTHER
BRAKES SUDDENLY STOPPED WORKING OR VERY HARD PEDAL. ALMOST CRASHED INTO A WALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090062April 25, 2018
STEERING
NOISE AND CLUNKING FEEL IN STEERING WHEEL WHEN TURNING AT SLOWER SPEEDS. THIS HAS NOW OCCURRED TWICE. FIRST REPAIR WAS AT 19627 MILES AND AGAIN AT 29906. THIS HAD ALSO HAPPENED ON OUR PREVIOUS SUBURBAN. THIS APPEARS TO BE A LATENT DEFECT IN THE GM DESIGN. LOSS OF STEERING CAN OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089173April 20, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
MY VEHICLE HAS EXHIBITED A KNOCKING NOISE ON THE LEFT DRIVER SIDE TIRE, PROBLEMS WITH VIBRATION AT HIGH SPEEDS, ENGINE LIGHT COMING ON IF DRIVING HIGHWAY SPEEDS, BRAKE ISSUES, BRAKES BECOME STIFF AND WILL NOT STOP VEHICLE WHATSOEVER! AT BOTH THIS HAPPENED TWICE WHILE MY CAR WAS IN MOTION NEARLY KILLING ME AND MY KIDS!!! AIR CONDITIONING ISSUES AS WELL. BLOWS HOT AIR UNTIL YOU PLAY WITH BOTTOMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084934April 13, 2018
SERVICE BRAKES, SUSPENSION
IN OCTOBER 2017 WE EXPERIENCED BRIEF PERIODS WHERE BRAKE PEDAL BECAME RIGID AND IMPOSSIBLE TO DEPRESS. THE VEHICLE WAS TAKEN TO OUR LOCAL CHEVROLET DEALER. WE DESCRIBED IN DETAIL THE RIGID BRAKE PEDAL. THE DEALER WANTED TO DO PUT NEW BRAKE PADS AND TURN THE ROTORS. I THOUGHT IT WAS STRANGE THAT A VEHICLE WITH JUST OVER 40 THOUSAND MILES WOULD NEED NEW BRAKES, BUT WE HAD THE WORK DONE. THE DEALER ALSO WANTED TO REPLACE THE VACUUM HOSE WHICH POWERS THE BRAKE SYSTEM. THIS WORK WAS ALSO DONE. NEXT, ON FRIDAY MARCH 23, 2018 WE WERE TRAVELING ON AN INTERSTATE AT A HIGH SPEED WHEN THE BRAKE PEDAL BECAME IMPOSSIBLE TO DEPRESS. WE WERE VERY FORTUNATE NOT TO CAUSE A SERIOUS ACCIDENT. I HAD TO HAVE IT TOWED TO A DEALER AND RENT A CAR. THE FOLLOWING WEEK WE WERE CONTACTED BY THE DEALER DOING THE REPAIRS. OUR SUBURBAN HAD A VACUUM PUMP FAILURE. THIS CAUSED TOTAL BRAKE FAILURE. AFTER SOME RESEARCH I DISCOVERED THAT THIS VEHICLE'S ENGINE DOES NOT PRODUCE ENOUGH VACUUM TO POWER THE BRAKES (UNLIKE EVERY OTHER VEHICLE ON THE ROAD). IN ANY OTHER CAR THE ONLY WAY YOU LOSE SUCTION FOR YOUR BRAKES IS IF THE ENGINE STOPS. IN OUR SUBURBAN THE ENGINE CAN BE RUNNING FINE AND YOU MAY OR MAY NOT HAVE BRAKES. THE WARNING SYSTEM IS TOTALLY USELESS AS IT ISN'T TRIGGERED UNTIL YOU EXPERIENCE TOTAL BRAKE FAILURE WITHOUT ANY WARNING. WHILE THE VEHICLE WAS IN THE SERVICE DEPARTMENT HAVING VACUUM PUMP REPLACED THE DEALER ALSO EXPLAINED THAT ALL FOUR MAGNETIC RIDE SHOCKS/STRUTS WERE LOCKED IN PLACE AND NOT FUNCTIONING AT ALL. THIS IS ANOTHER SERIOUS SAFETY ISSUE. I HAVE NEVER HEARD OF SHOCKS "LOCKING UP" . AFTER SOME MORE RESEARCH, I FOUND THIS IS A HUGE PROBLEM FOR GM VEHICLES. A PROBLEM THAT GM HAS FAILED TO ADDRESS. I HAVE ALSO HAD 3 MAJOR REPAIRS ON AC. INCLUDING NE AC LINES AND NEW COMPRESSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084969April 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
ELECTRIC POWER STEERING RIPS STEERING WHEEL OUT OF HANDS, LOSS OF CONTROL. FOLLOWED BY STABILITRAK WARNING, AND DISPLAY INSTRUCTIONS TO ROLL DRIVER AND PASSENGER WINDOWS UP AND DOWN. YOUTUBE VIDEOS OF ANOTHER OWNER EXPERIENCING SAME PROBLEM. [XXX] AND [XXX] HAPPENS WHEN VEHICLE IS STATIONARY, AND ALSO YESTERDAY WHILE IN MOTION PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084382April 10, 2018
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING AT LOW SPEEDS, THE POWER STEERING WOULD SUDDENLY MALFUNCTION WHEN ATTEMPTING TO TURN IN EITHER DIRECTION. WHEN THE FAILURE OCCURRED, THE STEERING WHEEL WOULD BECAME VERY DIFFICULT TO TURN, AN AUDIO CHIME ACTIVATED, AND THE DOOR LOCKS WOULD REPEATEDLY GO UP AND DOWN. THE FAILURES WERE NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (OURISMAN CHEVROLET IN ALEXANDRIA, VA) AND THE MANUFACTURER WERE NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V719000 (STEERING). THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084427April 10, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL FAILURE, WHICH PREVENTED THE NAVIGATION SYSTEM AND THE ANTENNA FROM FUNCTIONING PROPERLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL CAMPAIGN. THE DEALER INDICATED THAT THE VEHICLE WOULD NEED TO BE INSPECTED AND DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, AND ALSO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A RECALL. THE MANUFACTURER SUGGESTED THAT A DEALER DIAGNOSE AND REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081459March 27, 2018
SERVICE BRAKES
PLACING CAR IN REVERSE OR DRIVE AT SLOW SPEEDS AND PRESSING BRAKES ALL THE WAY TO THE FLOOR WITH THE VEHICLE NOT STOPPING. BRAKE SYSTEM WARNING LIGHT WOULD COME ON. ISSUE COMES AND GOES WHEN IT PLEASES. TAKING THE SUBURBAN TO DEALERSHIP TODAY. STARTED HAPPENING AROUND 59000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078662March 12, 2018
SEAT BELTS
BOTH REAR PASSENGER SEAT BELTS HAVE STOPPED RECOILING AND ARE USELESS AT THIS POINT. CHEVY HAS TOLD ME THAT THIS 2015 VEHICLE IS OUT OF WARRANTY. THIS IS TOTALLY UNACCEPTABLE AND DANGEROUS. I BELIEVE THAT THIS IS A MANUFACTURING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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