Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#11141392October 19, 2018
SERVICE BRAKES
WHILE DRIVING IN STOP AND GO TRAFFIC BRAKES STOPPED WORKING. EVENTUALLY WAS ABLE TO COME TO A STOP BUT FELT LIKE I HAD TO FIGHT THE PEDAL TO PRESS IT DOWN HARD ENOUGH. KIDS WERE IN THE CAR AND WE WERE ALMOST T BONED AT AN INTERSECTION. DROVE TO A PARKING LOT AND WENT TO PARK AND HAD THE SAME PROBLEM, COULDN'T STOP AND ALMOST HIT THE PARKING BLOCK. HAVE 45000 MILES ON THE CAR. AT 40,000 THE AC STOPPED WORKING AND HAD TO PUT 1500 DOLLARS INTO A NEW AC - NOW WILL HAVE TO PUT 1500 DOLLARS INTO THE BRAKES AS THIS IS NOT COVERED UNDER WARRANTY. WHEN WILL CHEVY ISSUE A RECALL FOR THE PROBLEMS WITH THE 2015 BRAKES (AND AC)?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140624October 16, 2018
SERVICE BRAKES
VACUUM PUMP FAILED (ACCORDING TO DEALERSHIP) AT APPROX 56,000 MILES. ALMOST CAUSED A WRECK DUE TO LOSS OF BRAKES (WITHIN INCHES OF HITTING SOMEONE). THERE WERE NO WARNING LIGHTS/SIGNS/INDICATIONS OF FAILURE, SUDDEN AND COMPLETE LOSS OF BRAKE POWER. DRIVER HAD TO PRESS BRAKE PEDAL COMPLETELY TO THE FLOOR, ONLY THEN DID THE VEHICLE EVENTUALLY STOP AFTER SEVERAL FEET. PUMPED BRAKES TO CHECK FOR AIR IN LINE, PEDAL BECAME HARD AS A ROCK. LUCKILY THIS OCCURRED AT A LOW SPEED (PULLING UP TO A DRIVE THRU LINE). IF ON THE STREET AT HIGHER SPEED, ISSUE WOULD OF CAUSE A SERIOUS WRECK. WE WERE FORCED TO ABANDON THE VEHICLE, PARK IT OVERNIGHT AND TOW IT TO THE LOCAL CHEVROLET DEALER THE NEXT MORNING. BRAKES APPEARED TO WORK FOR TECH AT FIRST, BUT UPON FURTHER INSPECTION AND AFTER A CALL TO US FOR MORE INFO, THE VACUUM PUMP WAS SAID TO BE FAILING, LOSING BREAK POWER AFTER A COUPLE PRESSES OF THE PEDAL (HINTS WHY THIS FAILURE OCCURRED IN STOP-GO TRAFFIC). VACUUM PUMP IS BEING REPLACED AS WE SPEAK, BUT WE STILL DO NOT FEEL SAFE DRIVING A VEHICLE THAT CAN HAVE THIS MANY SAFETY ISSUES AT THIS PRICE POINT AND AT THIS AGE; BRAKES, VIBRATION AT HIGHWAY SPEEDS A.K.A THE "CHEVY SHAKE" THAT HAS NOT BEEN FIXED OR ACKNOWLEDGED BY CHEVROLET AFTER SEVERAL TRIPS TO DEALER, TIRE RECALLS, AN EXTENDED WARRANTY ON THE A/C DUE TO FAILURES (AND IT DID FAIL AT 36,000), AND NOW A POWER STEERING RECALL, JUST TO NAME A FEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132841October 2, 2018
SERVICE BRAKES
I WAS DROPPING OFF MY CHILDREN AT SCHOOL AND HAD MY FOOT ON THE BRAKE WHILE THEY UNLOADED. AS I WAS DRIVING AWAY AT A VERY LOW SPEED (3 OR 4 MPH) I WENT TO BRAKE AROUND A CURVE IN THE PARKING LOT AND I COULD NOT DEPRESS MY BRAKE. I TRIED SEVERAL TIMES BEFORE THROWING THE CAR INTO PARK AND SLAMMING ON THE PARKING BRAKE TO GET THE CAR TO STOP. THIS OCCURRED IN A PARKING LOT FULL OF KIDS WALKING BY. I WAS VERY LUCKY NOT TO HAVE HIT SOMEONE. I THEN RELEASED THE PARKING BRAKE AND WITH MY FOOT ON THE BRAKE TRIED TO PUT THE CAR IN DRIVE AND AGAIN THE BRAKE WOULD NOT WORK SO I AGAIN USED THE PARKING BRAKE TO STOP THE CAR FROM ROLLING. AT THAT POINT I THOUGHT I WOULD TRY TO GUIDE THE CAR OUT OF THE THE WAY OF THE BUSES AND CHILDREN WITH THE EMERGENCY BRAKE SO I TURNED IT OFF COMPLETELY AND UPON RESTARTING THE CAR THE BRAKE WAS FUNCTIONAL AGAIN. I AM TAKING THE CAR TO CHEVY TODAY BUT THEY SAY THERE IS NO RECALL ON THE ISSUE HOWEVER, IN RESEARCHING WHAT COULD HAVE HAPPENED I HAVE FOUND MANY SIMILAR ACCOUNTS OF BRAKE FAILURE AT LOW SPEED IN 2015 SUBURBANS. I COULD HAVE EASILY KILLED SOMEONE IF I HADN'T THOUGHT QUICKLY TO THROW THE CAR INTO PARK AND USE THE EMERGENCY BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132097September 28, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
ROOF MOUNTED "SHARK FIN " ANTENNA LEAKS AND RESULTED IN SHORT CIRCUIT OF THE ELECTRICAL CONTROLS DISABLING THE SUBURBAN. SECOND TIME IN 2.5YRS THE ANTENNA HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131902September 27, 2018
UNKNOWN OR OTHER
WHILE DRIVING @65 MPH ON A FOUR LANE HIGHWAY, GRASSY MEDIAN BETWEEN THE NORTH AND SOUTH LANES, NO OTHER CAR AROUND ME, I HEARD A LOUD POP AND CRASH. I THOUGHT MY CAR HAD BEEN SHOT OR A WINDOW HAD BEEN BLOWN OUT. I SAW NOTHING WHEN I LOOKED AROUND THE CAR. THEN I HEARD WIND AND REALIZED THAT MY SUNROOF WINDOW HAD EXPLODED. SCARED ME TO DEATH, LUCKILY MY INSIDE SUNROOF PANEL WAS CLOSED SO NO GLASS ENTERED THE CAR. I AM CERTAIN THAT NOTHING HIT THE ROOF AND CRACKED THE WINDOW. IT EXPLODED ON ITS OWN. WHEN I STOPPED, IT LOOKED AS IF THE WINDOW HAD BUBBLE UP AND BURST, AS YOU CAN SEE IN MY PICTURE, IT LOOKS AS IF IT BUBBLED UP AND BURST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130822September 23, 2018
STEERING
I WAS INVOLVED IN A VEHICLE ACCIDENT IN JANUARY OF 2017. A VERY TRAUMATIC EXPERIENCE NEEDLESS-TO-SAY. I WAS IN THE FAR LEFT LANE OF A 3 LANE HIGHWAY. AS I WAS ATTEMPTING TO SWITCH TO THE CENTER LANE, I SUDDENLY LOST THE ABILITY TO CONTROL MY STEERING WHEEL, AS THOUGH IT WAS JAMMED. AS A RESULT I CONTINUED TO GLIDE ACROSS THE HIGHWAY, DESPERATELY TRYING TO MANEUVER MY STEERING WHEEL TO GO STRAIGHT. I WAS FRANTICALLY TELLING MY PASSENGER ' I CAN'T CONTROL MY WHEEL!!' WITHIN MOMENTS I WAS AT THE FAR RIGHT SIDE OF THE HIGHWAY AT THIS POINT, AND ALL OF A SUDDEN THE WHEEL 'RELEASES', IT NO LONGER FELT JAMMED. WHEN THIS HAPPENS MY VEHICLE TURNS ALMOST 180 DEGREES, FACING THE DIRECTION OF ON-COMING TRAFFIC, AND WE WERE IMMEDIATELY HIT BY HUGE TRACTOR TRAILER. THE BLESSING IN ALL THIS WAS THERE WERE NO FATALITIES, AND I AM DEEPLY GRATEFUL FOR THAT. IN THE AFTERMATH OF IT ALL, MY VEHICLE WAS TOTALED AND I STRUGGLED WITH NOT BEING ABLE TO FULLY UNDERSTAND NOR EXPLAIN HOW AND WHY THIS HAPPENED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11130778September 22, 2018
SUSPENSION
MY 2015 SUBURBAN LTZ HAS LOST BOTH FRONT STRUTS. DEALER WANTS ALMOST $2,000 TO REPAIR. IF THIS IS AS COMMON OF A PROBLEM AS IT SEEMS, AND I WERE A MAJOR AUTO MAKER, I WOULD BE EMBARRASSED THAT AN UPGRADED, HIGH TECH SUSPENSION SYSTEM THAT I ADDED TO MY $70,000 PRODUCT WAS CAUSING MY CONSUMERS A VERY PREMATURE, VERY EXPENSIVE REPAIR. IF THIS IS AN UPGRADED, LUXURY VEHICLE, I'LL TAKE THE STANDARD ONE. I SHOULD HAVE STAYED WITH AUTO MAKER THAT STANDS BEHIND THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129840September 17, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
VEHICLE WAS SERVICED AT THE LOCAL CHEVROLET DEALERSHIP SUBJECT TO NHTSA RECALL NO: 18V-586 ON FRIDAY, SEPTEMBER 14, 2018. THE NEXT DAY, 9/15/18, VEHICLE EXPERIENCED SAME PROBLEMS THAT WERE HAPPENING PRIOR TO BEING SERVICED. SPECIFICALLY, ON SATURDAY(9/15) AT APPROX. 4:30 P.M. CST, WHILE MAKING A ROLLING RIGHT HAND TURN ON GREEN THE VEHICLE LOST POWER STEERING AND LOST ALL POWER. NO ONE WAS DIRECTLY BEHIND ME AS I STOPPED IN THE MIDDLE OF THE CITY STREET. I PUT ON THE FLASHERS AND, AFTER UNSUCCESSFULLY TRYING TO RESTART THE VEHICLE IN NEUTRAL, WAS ABLE TO RESTART THE CAR WHILE IN PARK. I NOTICED THE BATTERY VOLTAGE METER WAS LOWER THAN NORMAL FOR THE REMAINDER OF MY TRIP, HOWEVER, IT HAD RETURNED TO NORMAL THE NEXT MORNING. THIS HAS BEEN AN ONGOING PROBLEM WHICH STARTED ON AUG. 9, 2018. FIRST TRIP TO THE CHEVY DEALERSHIP RESULTED IN REPLACING THE F-MODULE. PROBLEMS PERSISTED AND THE NEXT RECOMMENDATION WAS TO REPLACE THE NEGATIVE BATTERY CABLE, WHICH WAS DONE ON 9/10/18. NOW, AFTER SERVICING DUE TO RECALL, I CONTINUE TO HAVE THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129398September 13, 2018
SERVICE BRAKES
WHEN IDLING IN MOTION THE BRAKES DO NOT WORK AS WITH A NORMAL TAP AND YOU HAVE TO STOMP ON THE BRAKES REALLY HARD ALMOST GOING TO THE FLOOR IN ORDER TO GET THE CAR TO STOP. THIS HAS ALMOST CAUSED A LOT OF ACCIDENTS. NO ONE SEEMS TO KNOW WHAT IS CAUSING THIS. OTHERWISE THE BRAKES WORK PERFECTLY FINE. IT IS JUST IN THIS SITUATION. THIS HAS BEEN A CONSTANT PROBLEM ON AND OFF SINCE I PURCHASED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124155September 3, 2018
SERVICE BRAKES
OUR 2015 CHEVY SUBURBAN HAD A SUDDEN BREAK LOSS AND IT IS CONTINUING TO HAPPEN AT SLOW SPEEDS. THE FIRST OCCURRENCE HAPPENED ON THE HIGHWAY TRAVELING AT ABOUT 60 MPH. PEDAL BECAME VERY HARD TO DEPRESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123901August 31, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING ALL OF THE POWER CUTS OFF INCLUDING POWER STEERING. ALTERNATOR, OIL, FUEL, STRUTS, BATTERY X 2 HAVE BEEN CHANGED OUT IN ATTEMPT TO CORRECT ISSUE. ISSUE IS STILL PRESENT. LOCAL CHEVY DEALERSHIP UNABLE TO RECTIFY PROBLEM. THERE HAVE BEEN NUMEROUS INCIDENTS WITH POTENTIAL ACCIDENTS. THERE SEEMS TO BE A POWER DRAW ON THE SYSTEM, UNABLE TO FIND ANY KINKED OR FRAYED WIRES. WHILE DRIVING ALL LIGHTING INCLUDING GAUGES DIMS USUALLY PRIOR TO COMPLETE VEHICLE ELECTRICAL FAILURE. I HAVE A VIDEO OF ELECTRICAL DIMMING, BUT UNABLE TO LOAD ON HERE. VEHICLE IS LABELED AS 2015 BUT MANUFACTURE DATE IS 2014, IVE NOTICED THERE IS A RECALL ON 2014 MODELS FOR ELECTRICAL CHASSIS FAILURE HOWEVER MY VIN IS NOT ENCOMPASSED IN THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122933August 28, 2018
SERVICE BRAKES
I NOTICED THE BREAK LIGHT CAME ON AND WITHIN 10 MINS I LOST MY BREAKS AND WAS UNABLE TO PRESS BREAK PEDAL DOWN TO STOP. THIS SEEMS TO BE VERY COMMON WITH THIS VEHICLE AT 50K MILES WHICH MINE WAS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122719August 27, 2018
SEAT BELTS
WE ARE AN INSURANCE CARRIER. OUR INSURED DRIVER REAR ENDED ANOTHER VEHICLE. THERE WERE NO PASSENGERS IN HIS VEHICLE. 20 MINUTES OR SO AFTER THE ACCIDENT THE PASSENGER SIDE SEATBELT AREA CAUGHT FIRE. NO ONE WAS IN THE VEHICLE, THE POLICE OFFICER WAS ABLE TO PUT OUT THE FIRE. THE SIDE OF THE SEAT , DOOR AND FLOOR NEAR THE SEATBELT IS BURNED.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11122704August 27, 2018
ELECTRICAL SYSTEM, STEERING
SECOND TIME: (8/25/18) IN DRIVE-THROUGH LINE AT RESTAURANT AND STEERING WHEEL JERKED, POWER STEERING WARNING FLASHED ON DASH BEFORE CAR LOST ALL POWER. I PUT CAR IN PARK, RESTARTED CAR AND IT HAPPENED AGAIN. INCIDENT HAPPENED AT EXTREMELY SLOW SPEED WHILE MAKING A HARD LEFT TURN. RESTARTED CAR SECOND TIME NO ADDITIONAL PROBLEMS. FIRST TIME: (8/8/18) SEVERAL WEEKS AGO A SIMILAR INCIDENT HAPPENED WHILE MY WIFE WAS MAKING SHARP TURN AT LOW SPEED INTO A PARKING SPACE AT GROCERY STORE. TOOK CAR TO LOCAL CHEVY DEALERSHIP AND THEY REPLACED A ELECTRONIC PART, MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121290August 21, 2018
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE LIFTGATE, AFTER BEING OPERATED, WOULD INDEPENDENTLY FALL WITHOUT WARNING. THE CONTACT STATED THAT BOTH SHE AND HER HUSBAND WERE STRUCK BY THE LIFTGATE. THERE WERE NO INJURIES. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119907August 14, 2018
SERVICE BRAKES
DRIVING ON FREEWAY AND WE LOST THE BREAKS. BARLEY MADE IT OFF THE FREEWAY WITHOUT CRASHING. CHEVY SAYS ITS THE VACUUM PUMP, RIGHT AROUND 50,000 MILES. I HAVE READ MANY COMPLAINTS ONLINE WITH THE SAME ISSUE AND SAME MILEAGE. WILL IT TAKE SOMEONE BEING KILLED BEFORE THIS IS RECALLED? VERY SCARY FOR OUR FAMILY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119377August 11, 2018
SUSPENSION
YESTERDAY AFTER BOUNCING ALL OVER THE ROAD FOR MONTHS AND TO THE POINT OF BEING UNSAFE TO DRIVE I TOOK THE SUV TO THE DEALERSHIP ONLY TO BE TOLD I NEED 2 NEW SHOCKS ON THE FRONT END ($1680). WHEN YOU SPEND OVER $70K ON AN SUV AND JUST A FEW YEARS LATER YOU NEED NEW SHOCKS MEANS CLEARLY SOMETHING IS SERIOUSLY WRONG WITH THE VEHICLE. AFTER LOOKING AROUND I WAS CORRECT IT IS DUE TO A FAILED MAGNETIC RIDE SYSTEM WHICH CHEVY IS AWARE OF AND CHOOSING TO DO NOTHING. SHAME ON CHEVY FOR DOING NOTHING AND IGNORING THE IMPACT TO THE CUSTOMER. THIS WILL BE THE LAST CHEVY I EVER BUY. AT LEAST SOME COMPENSATION WOULD BE GREAT BUT THE DEALERSHIP DOING THE WORK SAID NO SINCE CHEVY DOES NOT RECOGNIZE THE DEFECT. FRONT SHOCKS/STRUTS FAILED AT 63,000 MILES. EVEN WITH AN EXTENDED WARRANTY YOU ARE BASICALLY OUT OF LUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113270July 24, 2018
SERVICE BRAKES
BRAKES FAIL TO STOP AT LOW SPEED. VEHICLE IS IN MOTION. IT HAPPENS AFTER THE PEDAL IS DEPRESSED A FEW TIMES AND ON THE THIRD OR FOURTH TIME THE PEDAL IS HARD AND IS VERY DIFFICULT TO STOP TH VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111458July 15, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WHEN TURNING INTO PARKING LOT TODAY AT LOW SPEED, ELECTRICAL SYSTEM WENT CRAZY, SCREEN FLASHED POWER STEERING FAILURE, STABILITRAC FAILURE, DOORS LOCKED AND UNLOCKED AND ENGINE DIED. RESTARTED AND WAS FINE DRIVING FORWARD AND REPEATED FAILURES AGAIN WHEN TURNING TO PARK IN PARKING SPACE. IT IS FORTUNATE THIS WAS IN A PARKING LOT AND NOT ON INTERSTATE OR OTHER MAIN ROAD OR WHILE TURNING AT A TRAFFIC LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110902July 12, 2018
ENGINE, POWER TRAIN
UPON STARTING VEHICLE WITH NO PREVIOUS PROBLEMS A CHECK ENGINE LIGHT AND TRACTION CONTRAL WARNING LIGHT WERE DISPLAYED ON THE DASH BOARD. ATTEMPTED TO DRIVE THE VEHICLE, DRIVER COULD FEEL THE VEHICLE SHAKE WHILE IDLING IN PARK, AND WHILE STOPPED BUT IN DRIVE, WHEN DRIVING THE VEHICLE SHAKE CONTINUED AT BOTH CITY AND HWY SPEEDS. VEHICLE SHIFTING FELT SLUGGISH. TOOK VEHICLE TO DEALERSHIP IN ALBANY, GA, VEHICLE REQUIRED ALL 8 INJECTORS TO BE REPLACED, ALONG WITH A COIL, SPARK PLUG, AND TWO "F-(S)PIPE" ACCORDING TO DEALERSHIP PAPER WORK CODE P0300 AND 050D WERE REPORTED AS THE PROBLEM, ALSO DESCRIBED AS A COLD START MISFIRE. VEHICLE IS A 2015 CHEVY SUBURBAN LT WITH 54K MILES. SERVICE MANAGER STATED THIS IS A CONTINUING PROBLEM WITH SUBURBANS. SERVICE DEPARTMENT STATED THIS WAS ONE OF THE FEW ITEMS NOT COVERED BY CHEVY'S POWERTRAIN WARRANTY, TOTAL COST TO OWNER IS 1741.20
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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