Chevrolet Suburban Complaints (1999)

720 consumer complaints on file.

#10088098August 17, 2004
TIRES
KATHLEEN DEMETER, DIRECTOR OFFICE OF DEFECTS INVESTIGATIONS NATIONAL HIGHWAY TRAFFIC & SAFETY ADMINISTRATION 400 SEVENTH STREET SW WASHINGTON, DC 20590 DEAR KATHLEEN I AM WRITING ON BEHALF OF THE SECOND PETITION FROM LISONI & LISONI CONCERNING THE FIRESTONE STEELTEX CLASS ACTION SUIT. IT IS MY DESIRE THAT THE NHTSA ALLOW THAT SUIT TO PROCEED AND STAND ON ITS OWN MERIT IN THE COURTS. I BOUGHT A NEW 1999 CHEVROLET SUBURBAN IN NOV OF 1999 WHICH CAME EQUIPPED WITH FOUR LT245-75R-16 FIRESTONE STEELTEX TIRES ON THE GROUND AND ONE SPARE. THIS VEHICLE WAS 100% DEALER MAINTAINED AND NEVER RAN OFF OF PAVED ROADS. IT PRIMARILY TRAVELED FROM THE LA AREA OR LAS VEGAS TO LAKE TAHOE. I HAVE HOMES IN ALL THREE AREAS AND TRAVEL BETWEEN THEM. DURING THE COURSE OF THESE TRIPS OVER THE LAST SEVERAL YEARS, I HAVE HAD THREE HIGH SPEED BLOWOUTS AND TWO TIRE TREAD SEPARATIONS. THAT IS FIVE FOR FIVE OF THE TIRES FIRESTONE BUILT AND WERE DELIVERED ON MY VEHICLE. I AM IN MY MID 60S AND HAVE DRIVEN AUTOS SINCE I WAS 16 AND HAVE NEVER HAD THIS TYPE OF SUBSTANDARD PERFORMANCE ON ANY AUTO THAT I HAVE EVER OWNED. MY MAJOR DISSATISFACTION AND THE REASON FOR THIS LETTER IS THE TOTAL DISREGARD FIRESTONE ACKNOWLEDGED IN ANY OF MY SEVERAL LETTERS OF LOSS CLAIM WITH THEM. TO THIS DATE, ALL I EVER RECEIVED FROM FIRESTONE WAS ASSURANCE THEIR PRODUCT WAS SAFE AND THAT ANY PROBLEMS THAT I WAS HAVING WAS THE FAULT OF MY MISUSE OF THEIR PRODUCT. THIS TOTAL DISREGARD FOR CONSUMER SAFETY AND CUSTOMER SATISFACTION NEEDS CORRECTING OR THIS COMPANY SHOULD NOT BE ALLOWED TO DO BUSINESS IN OUR COUNTRY. PLEASE MAKE FIRESTONE DEFEND THEIR CUSTOMER COMMITMENT IN COURT. THANK YOU JACK T STONE, JR. 319 MAKIN AVE. PALMDALE, CA 93551. *JB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086806August 13, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
TURNED WINDSHIELD WIPERS ON DURING HEAVY RAIN AS I WAS DRIVING DOWN INTERSTATE . WINDSHIELD WIPERS STOPPED WORKING IN MIDDLE OF WINDSHIELD.MY DRIVING WAS IMPAIRED,SO I PULLED OVER TO SIDE OF ROAD. I THEN MOVED THE WIPERS WITH MY HAND.THEY STARTED TO WORK,BUT STOPPED AGAIN. THIS ALSO HAPPENS TO MY OTHER VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087569August 10, 2004
TIRES:TREAD/BELT
WHILE DRIVING 70 MPH REAR TIRE TREAD SEPARATED. AS A RESULT, VEHICLE ALMOST ROLLED OVER, HOWEVER, CONSUMER MAINTAINED CONTROL. THERE WAS SEVERE BODY DAMAGE TO THE REAR WHEEL WELL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086535August 10, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE IN 1999 K1500 SUBURBAN WITH 49600 MILES WHILE TOWING 18 FOOT LIGHTLY LOADED BOX TRAILER ON LEVEL GROUND. TOWING WAS IN ACCORDANCE WITH INSTRUCTIONS IN OWNERS MANUAL TO TOW IN OVERDRIVE. TRANSMISSION FAILED 150 MILES AFTER STARTING TOW. SUBSEQUENT CHECKING OVER INTERNET AND WITH FRIENDS HAS REVEALED MANY OTHERS HAVE EXPERIENCED SAME TYPE FAILURE. CHEV DEALER STATES THAT THERE IS NO FACTORY SERVICE BULLETIN CONCERNING TRANSMISSION FAILURES. FAILURE APPEARS TO BE DO TO EXCESSIVE HEAT BUILD UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083144August 2, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
THE WIPERS WOULD OCCASIONALLY WORK NORMALLY, OR NOT WORK AT ALL OR TURN THEMSELVES ON AND WE WERE UNABLE TO STOP THEM UNTIL WE TURNED OFF THE IGNITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082829July 28, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
UNEXPECTED WINDSHIELD WIPER MOTOR FAILURE AT 60 MPH ON INTERSTATE. ABLE TO MANUEVER TO SHOULDER WITHOUT INCIDENT. CAR IS PARKED. LOOKING FOR ANSWERS AND SOLUTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082438July 22, 2004
TIRES:TREAD/BELT
WHILE TOWING MY 29' TRAILER THROUGH WYOMING ON INTERSTATE 80 AT APPROXIMATELY 55 MPH MY RIGHT REAR TIRE BLEW. THE TREAD SEPARATED AND THERE WAS A LARGE HOLE THROUGH THE STEAL. THE INSIDE OF MY WHEEL WAS DAMAGED AND MY QUARTER PANEL WAS COVERED WITH RUBBER WHERE THE TREAD SEPARATED AND RUBBED AROUND THE SIDE OF MY SUBURBAN TILL I CAME TO A STOP ON THE SIDE OF THE HIGHWAY. I PURCHASED A NEW TIRE. THE TIRE THAT BLEW WAS 1 YEAR OLD AND HAD LESS THEN 10,000 MILES ON IT, ADDITIONALLY THE TIRE PRESSURE WAS CHECKED TWO DAYS PRIOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081978July 14, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
CONSUMER NOTICED THAT WHENEVER PUTTING GASOLINE INTO THE GAS TANK TO THE FULL LEVEL, AND THEN DRIVING VEHICLE IT BECOMES HALF FULL, BUT FUEL GAUGE INDICATES FULL WITHOUT THE CONSUMER ADDING GAS TO THE TANK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081641July 9, 2004
ELECTRICAL SYSTEM:WIRING
WHEN ATTEMPTING TO ADJUST THE DRIVER'S SIDE MIRROR CONSUMER NOTICED THAT DRIVER'S SIDE DOOR STARTED SMOKING, AND THE MIRROR CAUGHT ON FIRE. CONSUMER WAS ABLE TO PUT THE FLAMES OUT. TOOK THE VEHICLE TO THE DEALER FOR INSPECTION. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10080535July 7, 2004
STEERING
I PURCHASED A 1999 SUBURBAN ON FEB. 28, 2004. WHEN WE TEST DROVE THE VEHICLE IT DID NOT SEEM TO HAVE ANY PROBLEMS. ON THE WAY HOME IT STARTED WANDERING ALL OVER THE ROAD AND THE STEERING WHEEL WOULD JERK. WE THOUGHT MAYBE IT NEEDED POWER STEERING FLUID OR PERHAPS TIRES. ON MARCH 11, 2004(TWO WEEKS LATER) I WAS WAS DRIVING DOWN THE HIGHWAY AND GLANCED DOWN AT MY CLOCK. WHEN I LOOKED BACK UP THE VEHICLE HAD VEERED INTO THE WRONG LANE. WHEN I TRIED TO GET BACK INTO MY LANE THE STEERING WHEEL JERKED TO THE RIGHT, WAY OVER CORRECTING ITSSELF. I TRIED TO STRAIGHTEN IT BACK OUT BUT IT OVERCORRECTED AGAIN AND CAUSED ME TO GO INTO THE DITCH AND ROLL.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10078928June 28, 2004
ENGINE AND ENGINE COOLING
VEHICLE BEGINS TO VIBRATE ON FRONT PASSENGER SIDE AT APPROXIMATELY 60 MPH FOR 20-30 SECONDS THEN STOPS. THE SERVICE ENGINE SOON LIGHT COMES ON. MECHANIC INDICATES THAT THE 4TH CYLINDER IS SKIPPING. IT IS MY UNDERSTANDING THERE IS NO "FIX.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080063June 28, 2004
SUSPENSION:REAR
CONSUMER HEARD A SQUEAKING NOISE WHILE BACKING UP VEHICLE. ONCE SERVICED, TECHNICIAN DETERMINED THAT THE ENTIRE REAR END FAILED, AND NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073659June 24, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING AT 55 MPH CONSUMER PULLED OUT OF THE ROAD WHEN HEARING A LOUD NOISE COMING FROM THE FRONT END. THE RIGHT PASSENGER SIDE BRAKE ROTOR BROKE. MECHANIC REPLACED THE ROTOR. *AK THE CONSUMER WAS CONCERNED ABOUT THE LEFT SIDE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075105June 9, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
PROBLEM WITH WINDSHIELD WIPERS. I HAVE HAD A CONTINUAL PROBLEM WITH THE WIPERS AND HAVE READ IN SEVERAL PLACES THAT THERE HAD BEEN A RECALL ON CHEVROLET SUBURBANS PRIOR TO MODEL YEARS 1999. THIS IS AN INTERMITENT PROBLEM SOMETIMES THEY WORK, SOMETIMES THEY WON'T GO OFF AT ALL (THEY KEEP RUNNING) SOMETIMES WHEN I TRY TO USE THE WIPER WASHER THEY CONTINUE TO GO AND USUALLY STOP IN THE MIDDLE OF THE WINDSHIELD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073512May 12, 2004
VEHICLE SPEED CONTROL, STEERING
WHEN DRIVING 40 MPH VEHICLE ACCELRATED AND THE STEERING WHEEL LOCKED UP. CONSUMER WAS ABLE TO STOP THE VEHICLE, AND CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP FOR INSPECTION. MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073550May 12, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WHILE DRIVING IN INCLEMENT WEATHER WINDSHIELD WIPERS CAME ON AND OFF ON THEIR OWN. DEALER WAS AWARE THIS WAS AN INTERMITTENT PROBLEM. DRIVER INFORMED THE MECHANIC THIS PROBLEM OCCURRED AND WILL REMAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068028April 28, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM, STEERING:LINKAGES, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR, SERVICE BRAKES, AIR:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, AIR:DISC:PADS, SERVICE BRAKES, AIR:DRUM, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, POWER TRAIN:DRIVELINE:DRIVESHAFT, SUSPENSION:FRONT:KING PIN, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
1999 CHEVROLET SUBURBAN. AS OF 4/28/04 WITH ONLY 47K MILES, A/C COMPRESSOR DEFECTIVE & DEALER WILL NOT REPLACE IN SPITE OF SEVERAL ATTEMPTS TO REPAIR BEFORE WARRANTY EXPIRED, AS SOON AS 3 MONTHS AFTER PURCHASE IN OCTOBER OF 2002. REPLACED BRAKES 3 TIMES AT OUR EXPENSE. DEALER (BOB NEILL PONTIAC IN WINSTON-SALEM, NC REFUSED TO REPAIR UNDER WARRANTY), STEERING PROBLEMS, ATTEMPTED REPAIR, AGAIN AT OUR EXPENSE. REPLACED DOOR LOCKS AND WINDOW MECHANISM'S AT OUR COST. TOTAL PIECE OF JUNK. WILL NEVER BUY FROM BOB NEILL PONTIAC IN WINSTON-SALEM, NC AGAIN & WILL NEVER BUY ANOTHER GM PRODUCT. JUST BOUGHT ENTIRE FLEET (6 TRUCKS) FROM CHEVY. DEALER N KERNERSVILLE, NC). WAITING WITH BAITED BREATH FOR THE ENTIRE LOT TO BREAK DOWN. COMPLETELY DISGUSTED WITH GM.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10067828April 26, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WINDSHIELD WIPER BLADES WOULD PERIODICALLY QUIT DURING A LIGHT RAIN. WOULD USUALLY START BACK AFTER TURNING WIPERS OFF AND ON AGAIN. LAST TIME DURING A DRIVING RAIN STORM ON I-10 WITH 18 WHEELER CLOSE BEHIND, WIPER SYSTEM COMPLETELY STOPPED. A VERY HELPLESS FEELING AND DANGEROUS SITUATION. WIPER MODULE WAS REPLACED THE NEXT WEEK. THIS SHOULD BE A RECALL. TALKED TO DEALER AND THEY WERE AWARE OF SEVERAL CARS WITH SIMILAR SITUATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066051April 13, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
THE WINDSHIELD WIPERS ON MY 1999 CHEV. SUBURBAN FAIL FROM TIME TO TIME AND THE WINDSHIELD WASHER WAS FAILING FROM TIME TO TIME, BUT NOW NEVER WORKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065789April 8, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
MALFUNCTION OF WINDSHIELD WIPERS DURING USE IN RAINY WEATHER. WINDSHIELD WIPERS STOPPED WORKING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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