Chevrolet Suburban Complaints (1999)

720 consumer complaints on file.

#10100536November 25, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, EQUIPMENT:ELECTRICAL
DRIVER'S DOOR ELECTRIC DOOR LOCK ACTUATOR FAILED AND LEFT DOOR COMPLETELY DISABLED. UNABLE TO MANUALLY RELEASE, KEY FOB NON-FUNCTIONAL, DOOR KEY WOULD NOT UNLOCK THE DOOR. LOCKSMITH WAS FORCED TO DISCONNECT THE ACTUATOR THROUGH WINDOW CHANNEL BY FORCING ATTACHED ROD OUT OF ACTUATOR. THE PASSENGERS SIDE DOOR LOCK ALSO BECAME INOPERABLE (LOCKING PORTION) WHEN THE DRIVERS DOOR FAILED. FACTORY SERVICE SHOP TESTED BOTH ACTUATORS AND HAS DETERMINED THEY ARE DEFECTIVE. I UNDERSTAND THAT PARTS FAIL BUT SOMETHING SHOULD BE DONE TO INSURE THAT IF THE ACTUATOR FAILS IT REVERTS TO THE UNLOCKED POSITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098726November 12, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
THE PROBLEM IS SOMETHING TO DO WITH THE WINDSHIELD WIPER MOTOR OR SOMETHING. AT FIRST THEY WOULD STOP JUST ANYWHERE, AND I WOULD HAVE TO GET OUT AND MOVE THEM BACK AND FORTH TO START THEM AGAIN, THEN WHEN I WOULD TURN THEM OFF, THEY WOULDN'T TURN OFF. THIS HAPPENED AGAIN AND AGAIN, THEM GOING OUT AT ASSORTED TIMES. FINALLY, NOW THEY MAKE A GRINDING SOUND BUT WILL NOT COME ON AT ALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098753November 12, 2004
SUSPENSION
PULLS HARD TO RIGHT WHILE BRAKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098595November 10, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WE HAVE A 1999 CHEVY SUBURBAN. IT NOW HAS 80K MILES ON IT. WE ARE ON WATER PUMP #5. IT HAS ALWAYS HAD COOLANT LEAK PROBLEMS. IT WAS ALWAYS BLAMED ON THE WATER PUMP. NOW I HAVE BEEN INFORMED THAT THE COOLANT IS LEAKING FROM AROUND THE INTAKE. GM KNOWS OF THIS PROBLEM. IT HAS TO DO WITH ELECTROLISIS BETWEEN THE CAST IRON ENGINE BLOCK AND THE ALUMINUM INTAKE. WE HAD AN EXTENDED WARRANTY THROUGH 72K MILES, BUT THIS PROBLEM WAS NEVER FIXED. I WOULD HAVE A HARD TIME CONVINCING MYSELF TO BUY ANOTHER GM VEHICLE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099807November 10, 2004
SUSPENSION:FRONT
WHILE DRIVING CONSUMER NOTICED THAT THE FRONT END SHOOK UNCONTROLLABLY. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED CONSUMER THAT THE PROBLEM COULD NOT BE DUPLICATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098556November 9, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
IN MAY 2004 I NOTICED A GASOLINE SMELL IN MY GARAGE. UPON INVESTIGATING IT WAS COMING FROM INSIDE THE GAS TANK GUARD ON MY 1999 CHEVROLET SUBURBAN. AFTER REMOVING THE GUARD A SMALL PINHOLE LEAK WAS DETECTED IN THE TANK. THE TANK HAD RUSTED THROUGH DUE TO AN INABILITY OF WATER, SALT, AND DEBRIS TO BE CLEARED FROM THE GUARD BECAUSE IT CONTAINS NO DRAIN HOLES. I REPAIRED THE TANK WITH AN OVER THE COUNTER REPAIR KIT DUE TO THE NEED OF THE VEHICLE. I CONTACTED CHEVROLET BUT WAS TOLD THAT SINCE I FIXED THE TANK MYSELF THERE WAS NOTHING THEY COULD DO FOR ME. ON 11/07/04 I AGAIN NOTICED GAS FUMES IN THE GARAGE. UPON LOOKING I DISCOVERED TWO NEW HOLES RUSTED THROUGH THE TANK. AT THIS POINT I DON'T KNOW WHAT TO DO BECAUSE I FEAR THE TANK IS RUSTED TOO THIN TO RELY ON FOR SAFETY REASONS. I BELIEVE A GENERAL ENGINEERING OVERSIGHT WOULD ALLOW A PLASTIC BOWL SHAPED GUARD TO BE STRAPPED BELOW A METAL TANK WITHOUT AT LEAST SOME DRAIN HOLES TO ALLOW WATER TO ESCAPE. I'M WRITING BECAUSE WE KEEP THE SUBURBAN IN EXCELLENT REPAIR AND I'M POSSITIVE THERE ARE OTHER SUCH DESIGNED TANKS WITH THE SAME PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098223November 3, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
PURCHASED 1999 CHEVROLET SUBURBAN IN JANUARY 2004. ALSO PURCHASED WARRANTY, VEHICLE STARTED TO USE ANITFREEZE, RETURNED VEHICLE TO DEALERSHIP IN MAY 2004 DIAGNOSIS INTAKE MANIFOLD GASKET LEAKING. *AK DEALERSHIP REPLACED GASKETS VEHICLE STARTED TO USE ANTIFREEZE AGAIN. AGAIN WE TOOK IT BACK TO THE DEALERSHIP NOVEMBER 1, 2004. SERVICE DEPARMENT CONTACTED ME ON NOVEMBER 2, 2004 DIAGNOSIS: LEAKING INTAKE MANIFOLD GASKET AGAIN. WE PURCHASED WHAT WE THOUGHT WOULD BE RELIABLE TRANSPORTATION, OBVIOUSLY WE WERE MISTAKEN. IF WE CANNOT GET TO WORK WE CANNOT MAKE THE PAYENTS. IM DISGUSTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091798November 3, 2004
VEHICLE SPEED CONTROL:LINKAGES
WHEN BRAKING BRAKES FAILED, CAUSING EXTENDED STOPPING DISTANCE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE CONSUMER CRASHED INTO A GARAGE WALL WHILE ENTERING. THE PEDAL STAYED UP AND FIRM AND WOULDN'T SLOW THE VEHICLE. SECONDS LATER THE BRAKES WORKED FINE. THE DEALER STATED THAT THEY COULDN'T FIND ANYTHING WRONG. *SC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10099123November 1, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHEN TURNING THERE WAS NO RESISTANCE. WHEN THE CONSUMER MADE A SHARP TURN, THE STEERING LATER BECAME VERY SOFT. THE CONSUMER CONTACTED THE MANUFACTURER WHO WAS NOT ENGAGING IN THE DEFECT OF THE STEERING COLUMN. PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097510October 22, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE INTAKE MANIFOLD LEAKED. CONSUMER WAS CONCERNED THAT THE ENGINE WILL BE DESTROYED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096017October 19, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
DRIVER REPORTED INTERMITTENT LOSS OF WINDSHIELD WIPERS, PRIMARILY DURING SUMMER MONTHS WHILE TRYING TO CLEAN WINDSHIELD. OCT 2004, FIRST BIG RAIN OF THE SEASON AND WIPERS ARE INTERMITTENT AGAIN. LOSS OF WIPERS WHILE HEAVY DOWNPOUR ON FREEWAY LEAD TO NEAR SERIOUS ACCIDENT.0/19/04 - SPOKE WITH CHEVROLET CUSTOMER ASSISTANCE. THEY REPORT NO RECALL FOR THIS YEAR (1999, SOLD IN 6/1998) AND NOT SERVICE BULLETIN. A LOOK ON THE INTERNET FOUND MANY COMPLAINTS FOR THE SAME YEAR. ARRANGING TO HAVE SERVICE DONE; WILL KEEP OLD DEFECTIVE PART (MOTOR?). *AK I DOUBT THIS IS AN ISOLATED SITUATION GIVEN THE OCCURANCE OF FAILURES ACKNOWLEDGE VIA THE EXISTING RECALLS, AND THE QTY OF COMPLAINTS RECEIVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093705October 6, 2004
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
I OWN A 1999 CHEVROLET SUBURBAN K1500 WITH A 6.5L TURBO DIESEL ENGINE. I RECENTLY WENT THROUGH NUMEROUS INSTANCES WHERE THE ENGINE SHUT OFF IMMEDIATELY AS IF THE IGNITION WERE SHUT OFF. SEVERAL INSTANCES WERE NOT LIFE THREATENING AS THEY OCCURRED IN PARKING LOTS OR NOT WHEN IN TRAFFIC. SEVERAL INSTANCES WERE MORE DRAMATIC. WHEN MERGING INTO CITY AND HIGHWAY TRAFFIC, I WAS SUDDENLY LEFT WITH NO STEERING OR BRAKES AS THE ENGINE HAD DIED. THIS IS A LARGE HEAVY VEHICLE AND DOES NOT RESPOND WELL WITHOUT POWER INPUT FROM THOSE COMPONENTS. LUCKILY NONE OF THE INSTANCES RESULTED IN A ACCIDENT. I NOW HAVE A NEWBORN SON AND ALWAYS HAVE A CONCERN WITH HIM IN THE VEHICLE THAT ANOTHER SHUT DOWN COULD OCCUR AT ANY POINT. THE VEHICLE WAS BROUGHT TO THE DEALER AND THE INJECTION PUMP WAS REPLACED. DOING RESEARCH ON THIS REVEALED COUNTLESS INCEDENTS OF SIMILAR OCCURANCES WITH VEHICLES HAVING THE SAME ELECTRONIC INJECTION PUMP. WHILE FIXING THE PROBLEM TEMPORARILY HAS HELPED, IT APPEARS AS IF ONLY A MATTER OF TIME UNTIL IT OCCURS AGAIN. HAD I BEEN AWARE OF THESE PERSISTANT PROBLEMS PRIOR TO PURCHASING THE VEHICLE, I LIKELY WOULD HAVE PURCHASED ANOTHER. AS IT IS NOW, I AM STUCK WITH THIS DANGEROUS ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094817October 1, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING AT HIGHWAY SPEEDS ON AN INCLINE VEHICLE MISFIRED. CONSUMER CONTINUED TO DRIVE. DEALERSHIP REPAIRED THE PROBLEM ONCE, BUT DID NOT RESOLVE IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091130September 16, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS FAILED TO OPERATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091942September 13, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS QUIT WORKING WHILE DRIVING IN A RAIN STORM. WINDSHIELD WIPERS STUCK IN THE UP RIGHT POSITION. THIS REDUCED DRIVER'S VISIBILITY, ALMOST RESULTING IN AN ACCIDENT. CONSUMER PULLED OF THE ROAD AND WAITED UNTIL THE RAIN STOPPED. THE RELAY SWITCH OR MECHANISM IS MOUNTED ON THE FIREWALL BROKE DUE TO THE HEAT, WHICH CAUSED THE FAILURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090642September 8, 2004
FUEL SYSTEM, DIESEL, FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
OWN A 1999 CHEVROLET SUBURBAN 6.5 DIESEL ENGINE, W/145K MILES, SUV WAS RUNNING OK BUT THE LAST FEW MONTHS ENGINE STALLING AND STOP WITHOUT REASON, TOOK SUV TO A REPAIR CENTER, DIAGNOSE WITH FUEL INJECTION PUMP FAILURE, CHEVY DEALER EXPLAINED THIS IS A WELL KNOWN DEFECT, FUEL INJECTION PUMP HAS AN ELECTRONIC COMPONENT (PMD) LOCATED ON THE SIDE OF THE PUMP WHEN ENGINE GETS HOT SENT FAILURE SIGNAL TO THE MAIN COMPUTER. CONTACTED GM CUSTOMER SERVICE TO VERIFIED/UNDERSTAND THE ISSUE, ANSWERED THAT YES INDEED THEY AGREED ABOUT THE PROBLEM ALSO SAID THEY HAD "CAMPAIGN" NOT A RECALL TO FIX THE PROBLEM BUT THEY DIDN'T MAKE THIS ANNOUNCEMENT TO THE PUBLIC. I ASKED FOR HELP TO FIX THE PROBLEM WAS TOLD THAT I RUN OUT OF OPTIONS ONLY HONOR THIS PROBLEM FOR 10 YEARS OR 120K MILES? I WAS NOT AWARE AND NEVER RECEIVED A LETTER FROM GMC. THIS IS A POTENTIAL ACCIDENT WAITING TO HAPPEN WITH TERRIBLE CONSEQUENCES, IMAGINE IF THE ENGINE STOPS OR STALL GOING DOWN THE HILL IN ANY URBAN OR RURAL AREA; PASSING ANOTHER CAR IN A BUSY HIGHWAY AND STALLING OR JUST THE ENGINE QUIT RUNNING (FRONTAL CRASH!!); CROSSING A BUSY INTERSECTION WITH SCHOOL KIDS INSIDE AND NO POWER (HORRIBLE ACCIDENT WITH SERIOUS INJURIES OR PERHAPS CASUALTIES!!); TOWING A CAMPER OR BOAT ON A BUSY AND FAST HIGHWAY AND SUDDENLY STALL OR STOPPING IN FRONT OF A SEMI-TRAILER; CROSSING A RAIL ROAD AND STALLING IN THE MIDDLE WITH PEOPLE INSIDE A TRAIN COMING ITS WAY!!. THESE ARE A FEW CONSEQUENCES THIS FAILURE CAN CREATED, IMAGING A LAWYER JUMPING ON THIS ISSUE WITH A "LAWSUIT" AND TRYING TO BLAMING ON YOU GUYS!! WHILE THIS IS A FACTORY FAILURE AND POOR DESIGN. I HAD REPLACED THE "PUMP MODULE DRIVE" (PMD) AND AFTER SPENDING OVER $1000.00 STILL HAVE THE SAME PROBLEM. AT THE PRESENT TIME I AM NOT DRIVING THE SUBURBAN UNTIL I HEAR FROM YOUR AGENCY TO SEE THE RESULTS OF YOUR INVESTIGATION. HOPING YOU WILL TAKE CARE OF THIS MATTER IN A SERIOUS MANNER, I JUST WANT TO THANK YOU IN ADVANCE FOR YOUR HELP. GOD BLESS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090311September 2, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
INTERMITTENTLY WHEN THE WINDSHIELD WIPERS WERE ENGAGED THEY MALFUNCTIONED. WINDSHIELD WIPERSZ WILL EITHER NOT WORK, QUIT WORKING WHILE ENGAGED, OR ENGAGE IN THE FASTER SPEED. DEALERSHIP REPLACED THE CIRCUIT BOARD,THE WIPER MOTOR, AND THE TAP WASHER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089033September 2, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS FAILED IN MIDDLE OF DOWNPOUR. HAD TO PULL ONTO SHOULDER OF ROAD. HAVE NOT HAD THEM INSPECTED YET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090274August 30, 2004
TIRES:TREAD/BELT
CHEVROLET SUBURBAN RIGHT REAR STEELTEX TIRE TREAD SEPARATED.*MR THE CONSUMER WAS TOLD FROM GM AND FIRESTONE, WHO NEVER LOOKED AT OR REQUESTED TO LOOK AT THE FAILED TIRE, THAT THE FAILURE WAS DUE TO A ROAD HAZARD. A LOCAL FIRESTONE DEALER LOOKED AT THE TIRE AND INDICATED THAT THE TIRE LOOKED LIKE IT'S TREAD SEPARATED, BUT HE COULD NOT OFFICIALLY (LT245/75R16, 120/116R M/S, R4SV611B1A448 (23557), (SP872K), (TPC SPEC 2012 MS). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087033August 17, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SEAT BELTS:FRONT, EQUIPMENT
WHILE PULLING OUT ON TO THE MAIN STREET FROM A RESIDENTIAL HOUSING AREA, BOTH LANES CLEAR OF ON COMING TRAFFIC..DRY/SUNNY DAY.....12 NOON SATURDAY....AS I PULLED OUT I SAW 60 YARDS AHEAD TRAFFIC IN MY LANE WAS STOPPED FOR A VEHICLE 3-4 CARS AHEAD OF ME MAKING A LEFT HAND TURN. MY SPEED WAS UNDER 25 MPH AND WHEN I WENT TO APPLY THE BRAKES MY 1999 SUBURBAN 2WD WOULD NOT STOP. I APPLIED MY BRAKES WELL IN ADVANCE OF THE STOPPED VEHICLES, BUT MY SUBURBAN CONTINUED TO MOVE FORWARD WITH LITTLE OR NOT STOPPAGE. I TRIED TO DITCH THE VEHICLE TO THE RIGHT BUT COULD NOT DUE TO A TELEPHONE POLE, ROAD SIDE CEMETERY AND TREES. AT THE TIME I SAW THE ON COMING LEFT LANE DID NOT HAVE VEHICLES COMING SO I PULLED OUT INTO THAT LANE. I PASSED 2 OR 3 OF THE VEHICLE IN MY LANE BEFORE A VEHICLE TRAVELING IN THE LEFT LANE TOWARDS ME CAME. I TRIED TO STEER THE SUBURBAN TO THE LEFT INTO THE DITCH. I WAS UNSUCCESSFUL AND COLLIDED HEAD ON WITH THE OTHER VEHICLE. I HAD MY SEAT BELT ON BUT THE SEAT BELT DID NOT STOP ME FROM HITTING MY HEAD ON THE WIND SHIELD CAUSING A STAR BURST CRACK IN THE GLASS. BOTH AIR BAGS DEPLOYED....CW *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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