Chevrolet Suburban Complaints (2011)

235 consumer complaints on file.

#10574427March 24, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT AN ABNORMAL AND OVERPOWERING ODOR WAS PRESENT IN THE REAR INTERIOR OF THE VEHICLE. THE CONTACT'S FOUR SMALL CHILDREN WERE ASLEEP IN THE REAR ROW SEATS AND WHEN CALLED UPON, DID NOT AWAKEN TO RESPOND. THE CONTACT EXITED THE VEHICLE TO INSPECT FURTHER AND DISCOVERED THE ODOR. ADDITIONALLY, ALL FOUR CHILDREN HAD BECOME ASPHYXIATED BY THE FUMES. TWO OF THE FOUR CHILDREN WERE TRANSPORTED TO THE HOSPITAL WHERE IT WAS DISCOVERED THAT THE CHILDREN'S ASTHMA REACTED TO THE OVERPOWERING ODOR, AND WERE GIVEN MEDICATION FOR TREATMENT. THE VEHICLE WAS TAKEN TO ONE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DIFFERENTIAL FLUID HAD OVERHEATED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER FOR THE REPAIRS WHERE THE TECHNICIAN STATED THAT THERE WAS NO FAILURE AND NO REPAIRS WERE PERFORMED. THE CONTACT ALSO EXPERIENCED RAPID ACCELERATION FAILURE WHILE SITTING AT A TRAFFIC STOP. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TEN TIMES YET THE FAILURE WAS UNABLE TO BE REPLICATED EACH TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#10565366February 21, 2014
AIR BAGS, STRUCTURE
DASH CRACKED NEXT TO THE AIRBAG PANEL ON THE PASSENGER SIDE. THIS COULD CAUSE THE AIRBAG TO FAIL TO DEPLOY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557926December 31, 2013
STRUCTURE:BODY
BEGAN TO NOTICE A MOLD/MILDEW SMELL IN VEHICLE BOTH IN THE CABIN AND WHEN A/C ON. VEHICLE WAS TAKEN TO GM SERVICE DEALERS TO LOCATE PROBLEM. UNABLE TO LOCATE LEAK AT FIRST INSPECTION. ANOTHER GM DEALERSHIP ACKNOWLEDGED HEAVY MOLD SMELL IN VEHICLE UPON ENTERING, HOWEVER UNABLE TO LOCATE. CONSUMER BEGAN TO SEARCH FOR LEAK AND FOUND WATER HAD ACCUMULATED UNDER FLOORBOARD OF DRIVER'S SIDE. CARPET/PADDING SOAKED AND VERY STRONG MOLD ODOR UPON LIFTING OF CARPET. DEALER STILL HAS VEHICLE AS OF 12/30 AND NO LEAK CAN BE FOUND. MANUFACTURER NOTIFIED THAT SERVICE IS UNABLE TO LOCATE AND REPAIR. ADDITIONALLY, CONSUMER PROVIDED WITH A 2009 CHEVY SUBURBAN TO DRIVE AS LOANER VEHICLE. FOUND THAT THE LOANER ALSO EXHIBITED THE SAME LEAK UNDER DRIVER SIDE FLOORBOARD. DEALER WAS NOTIFIED IMMEDIATELY AND TO INVESTIGATE THAT VEHICLE LEAK AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556656December 19, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS 2011 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT A MOLD AND MILDEW ODOR WAS BEING EMITTED FROM THE HEATING AND COOLING VENTS. THE VEHICLE WAS TAKEN TO A DEALER HOWEVER, THE MECHANIC COULD NOT DIAGNOSE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542779September 9, 2013
SERVICE BRAKES, VEHICLE SPEED CONTROL
THIS IS BECOMING A RECURRING AND REPRODUCIBLE PROBLEM. THE UNINTENDED ACCELERATION OCCURS WHILE SLOWING DOWN FOR A STOP SIGN AND DEPRESSING THE BRAKE PEDAL. THE MOST RELIABLE WAY TO REPRODUCE THE PROBLEM IS AS FOLLOWS. BE DRIVING ABOUT 15 MILES PER HOUR, UP A SLIGHT SLOPE. MOVE YOUR FOOT OFF THE ACCELERATOR PEDAL AND ON TO THE BRAKE PEDAL. DEPRESS THE BRAKE LIGHTLY. JUST AS THE VEHICLE STARTS TO SLOW DOWN YOU WILL FEEL THE ACCELERATION OF THE ENGINE AS IF THE VEHICLE IS ATTEMPTING TO MAINTAIN THE 15 MILE PER HOUR PREVIOUS SPEED. THIS UNEXPECTED RESPONSE WILL LAST ABOUT TWO SECONDS AND THEN RETURN TO NORMAL (IDLE) CONDITION. THIS SUDDEN AND UNEXPECTED BEHAVIOR IS VERY UNNERVING AND COULD LEAD TO AN ACCIDENT IF THE ROAD CONDITIONS WERE TO BE SLIPPERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534039August 7, 2013
STRUCTURE
A SMALL CRACK BEGAN ON THE DRIVER SIDE OF DASH BOARD. WITHIN WEEKS, THE CRACK BECAME MUCH BIGGER. AFTER TWO MORE WEEKS, I NOTICED ANOTHER CRACK ON THE PASSENGER SIDE OF THE DASH. SOON, IT BECAME MUCH LARGER TOO. NOW, THERE ARE SEVERAL CRACKS ON THE DASHBOARD. THIS AUTOMOBILE WAS NOT INVOLVED IN ANY TYPE OF ACCIDENT OR DRIVING ON ROUGH TERRAIN. I DON NOT UNDERSTAND WHY THE DASHBOARD WOULD CRACK. I HAVE NEVER OWNED A VEHICLE WHICH HAS HAD THIS HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512842May 20, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES
I HAVE NOTICED THAT WHEN DECELERATING & APPLYING MY BRAKES WHEN APPROACHING A STOP THAT MY VEHICLE ACTUALLY WILL ACCELERATE ALL OF THE SUDDEN. THIS HAS HAPPENED ON SEVERAL OCCASIONS, NOT ALWAYS, BUT ENOUGH FOR ME TO BE CONCERNED. MY DAUGHTER ALSO EXPERIENCED THIS SUDDEN ACCELERATION WHEN SHE WAS DRIVING MY SUBURBAN. SHE, LIKE ME, SAID IT HAPPENED WHEN SHE WAS APPROACHING A STOP SIGN AND WAS APPLYING BRAKE PRESSURE. THIS SHOULD BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507216April 5, 2013
POWER TRAIN, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE LURCHED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. ADDITIONALLY, THE REAR LIFT GATE CLOSED ON ITS OWN WHILE THE CONTACT WAS STANDING UNDERNEATH. THE CONTACT SUSTAINED BRUISING TO HER FACE. ALSO, THE CONTACT STATED THE VEHICLE HESITATED TO ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10490235December 27, 2012
ELECTRICAL SYSTEM
1.)WHEN WE WERE DRIVING THRU THE MOUNTAINS OUR ELECTRICAL SYSTEM STARTED TO GO HAYWIRE AND THE LIGHTS STARTED GOING IN AND OUT AND THE IGNITION STARTED TO ACT UP CAR TURNED OFF A FEW TIMES WE HAD TO RESTART IT WHEN WE BROUGHT IT TO THE DEALERSHIP TO GET CHECKED OUT THEY SAID THERE WAS COINS IN THE RADIO. 2.) THE DEFROSTERS FOR THE FRONT WINDSHIELD DOESN'T DEFROST THE WINDOW AT ALL WHEN DRIVING IN COLD DAYS THE WHOLE WINDOW FOGS UP AND FREEZES MAKING VISIBILITY TO NONE AND WE HAVE TO STOP WIPE DOWN THE WIND SHIELD AND DRIVE AGAIN FOR TEN MINUTES THEN THIS PROBLEM GOES ON AND ON THE HEATER GOES ON FULL BLAST BUT NO RESULTS THAT IS A VERY UNSAFE AND UN DRIVABLE AT TIMES. COINS IN THE RADIO? I WAS ASTONISHED AND VERY UPSET HOW COULD AN INDUSTRY MAKE A VEHICLE THAT IF WATER IS SPILLED ON/OR IN THE RADIO OR COINS DROPPED IN THE CD COMPARTMENT THAT THE WHOLE ELECTRICAL SYSTEM GOES OUT AND STARTS GOING HAYWIRE ESPECIALLY HERE IN ALASKA A LOT SNOW AND HARSH WINTER DRIVING CONDITIONS ARE NOT GREAT AND IF THE VEHICLE STALLS DO TO THE RADIO AND DEFROSTERS NOT WORKING OR SOMEONE SPILLED SOMETHING ON THE RADIO THEN THE PEOPLE AND CHILDREN WOULD FREEZE TO DEATH THEN WHO WOULD BE AT FAULT THAT MEANS THE COMPANY THAT MAKES THE VEHICLE IS GONNA BE LIABLE FOR THE CONSEQUENCES THE DEFROSTERS NOT WORKING DOESN'T HELP ANY WE HAVE TO DRIVE THRU THIS WEATHER OUT HERE 9MONTHS OUT OF THE YEAR AND HAVE TO SUFFER BECAUSE OF THESE SITUATIONS THAT IS INEXCUSABLE AND VERY DANGEROUS TO PUBLIC THIS NEEDS TO BE FIXED AND RESOLVED. WE TOOK IT TO THE DEALERSHIP A FEW TIMES BUT THE PROBLEM STILL CONSISTS DOING THE HORRIBLE DANGEROUS THINGS THAT THE SUBURBAN DOES WE HAVE ANOTHER APPOINTMENT TO TAKE THE VEHICLE IN AGAIN BECAUSE THE RADIO IS ACTING UP AGAIN AND DEFROSTERS ARE ACTING UP THIS IS A DEFECT AND NEEDS TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481282October 21, 2012
VEHICLE SPEED CONTROL, SERVICE BRAKES, POWER TRAIN
WHEN TRYING TO COME TO A STOP THE VEHICLE SEEMS TO SUDDENLY ACCELERATE RIGHT BEFORE STOPPING. THE VEHICLE IS GOING LESS THAN 5 MPH AND IT QUICKLY LUNGES FORWARD RIGHT BEFORE IT GETS COMPLETELY STOPPED. HAS DONE THIS ON AT LEAST 3 DIFFERENT OCCASIONS. IF I HAD BEEN VERY CLOSE TO THE CAR/OBJECT IN FRONT OF ME I MIGHT HAVE HIT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445370January 26, 2012
STRUCTURE:BODY:TAILGATE
2011 CHEVROLET SUBURBAN 1500. CONSUMER STATES WHEN THE TAILGATE IS COMMANDED TO LIFT IT RAISES BETWEEN 20% AND 50% AND THEN RETURNS TO THE BOTTOM AND LOCKS WITHOUT STOPPING *TGW THE CONSUMER STATED WHEN HE ARRIVED AT THE DEALER, THE TAILGATE LIFTED APPROXIMATELY 80% AND THEN WITHOUT WARNING AN EXPLOSIVE NOISE OCCURRED AND A VIOLENT DOWNWARD MOTION CAUSED IT TO CLOSE AND LOCK. THE CONSUMER WENT TO ANOTHER DEALER AND THE TAILGATE OPENED FULLY AND THEN CLOSED AND LOCKED WITHOUT COMMAND. THE CONSUMER STATED HE HAS BEEN TO THE DEALER SIX TIMES FOR THE FAULTY OPERATION OF THE TAILGATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443408January 11, 2012
SEATS, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TL* THE CONTACT OWNS 2011 CHEVROLET SUBURBAN LTZ. THE CONTACT WAS DRIVING 15 MPH WHEN THE PASSENGER SIDE ARM REST DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE 4,200. UPDATED 02/14/12*LJ THE CONSUMER STATED THE PART WAS REPALCED ON 01/23/12. ALSO THERE WAS A PROBLEM WITH THE GPS. UPDATED 02/17/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441080December 23, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN 1500. THE CONTACT WAS DRIVING 80 MPH TO PASS ANOTHER VEHICLE WHEN THE ACCELERATOR PEDAL BECAME STUCK, CAUSING THE VEHICLE TO EXHIBIT SUDDEN ACCELERATION. THE VEHICLE CONTINUED TO ACCELERATE UP TO 90 MPH AND WOULD NOT SLOW DOWN. THE CONTACT CONTINUOUSLY DEPRESSED THE BRAKES BEFORE THE VEHICLE FINALLY DECELERATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435584November 14, 2011
POWER TRAIN, SUSPENSION, UNKNOWN OR OTHER
THE VEHICLE IS ONE WEEK OLD WITH 1200 MILES ON THE CLOCK. THE PROPSHAFTS ARE SEVERELY RUSTING. THE YOKES ARE RUSTED. DEALER SAID GM REFUSED TO FURTHER PERFORM REPAIR AND CONSIDER IT NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401870May 16, 2011
POWER TRAIN
TRANSMISSION. VEHICLE WILL LUNGE SOMETIMES JUST BEFORE COMING TO A COMPLETE STOP. FEELS LIKE THE VEHICLE HAS BE HIT LIGHTLY FROM THE BACK END. HAVE COME CLOSE TO REAR ENDING OTHER CARS. THE LUNGE LAST FOR JUST A SPLIT SECOND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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