Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#11218704June 8, 2019
SERVICE BRAKES
WAS COMING UP TO A STOPLIGHT WITH MAJOR TRAFFIC AND HAD STIFF TO NO BRAKES. WAS WITHIN INCHES OF HITTING THE PERSON IN FRONT OF ME. MY 'SERVICE BRAKE ASSIST' LIGHT CAME ON. I WAS TOLD BY A CHEVY SERVICE DEPARTMENT THAT MY BRAKE VACUUM PUMP HAD FAILED AND THAT THIS WAS COMMON IN THE 2015 SUBURBAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217017May 31, 2019
SERVICE BRAKES
I WAS DRIVING MY 2015 CHEVROLET SUBURBAN WITH 7 FAMILY MEMBERS AT ABOUT 45 MPH AS WE WERE COMING INTO A CITY. TWO OF US STARTED TO HEAR A SLIGHT SQUEAL LIKE WHEN A BELT SLIPS. AFTER THAT I SHUT OFF THE A/C TO SEE IF IT WAS THAT. IT WAS NOT. ABOUT THAT TIME TRAFFIC STARTED TO SLOW DOWN IN FRONT OF ME. WHEN I STEPPED ON THE BRAKE TO SLOW DOWN IT WAS HARD AND AT THE BOTTOM OF THE PEDAL STROKE. I LIFTED THE PEDAL WITH MY FOOT AND IT JUST FELL BACK DOWN. I WAS ABLE TO GET THE SUBURBAN TO STOPPED IN TIME BEFORE HITTING THE CAR IN FRONT OF ME. I HAD TO DRIVE THE VEHICLE CAUTIOUSLY FOR ANOTHER MILE OR SO TO FIND A SAFE SPOT TO PULL OFF. I HAD THE VEHICLE TOWED 90 MILES TO A DEALER CLOSE TO A RELATIVE AS WE LIVE ANOTHER 250 MILES AWAY. WHEN I TALKED TO THE DEALER, HE SAID THERE WAS A SERVICE BULLETIN FOR THIS ISSUE BUT I BELIEVE HE AID IT WAS ONLY COVERED UP TO 69,000 MILES. OUR SUBURBAN HAS 108,000 MILES ON IT AS WE LIVE IN A VERY RURAL LOCATION. IT IS 45 MILES ON WAY TO THE GROCERY STORE. I HAVE OWNED GM PRODUCTS ALL MY LIFE AND HAVE NEVER BEEN AS DISAPPOINTED IN THEIR HANDLING OF THEIR CUSTOMERS AS I AM NOW. THIS ISSUE WITH THE BRAKE VACUUM PUMP HAS BEEN A KNOWN ISSUE AND THEY ARE NOT COVERING THE REPAIR OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209376May 22, 2019
SERVICE BRAKES
VEHICLE WAS IN MOTION, AT SLOW SPEEDS (UNDER 25MPH) AND WHEN THE BRAKE IS PUSHED, THE BRAKE PEDAL BECAME HARD BUT FAILED TO STOP THE VEHICLES FORWARD MOTION. THIS HAPPENS INTERMITTENTLY AND IS A HUGE SAFETY ISSUE. THIS OCCURS ONLY AT SLOW SPEEDS AND PREVENT THE DRIVER FROM STOPPING THE VEHICLE EVEN IF THE BRAKE PEDAL IS PUMPED. THIS OCCURRED AGAIN TODAY AND CHEVY WAS CONTACTED AND STATED THEY HAVE NO RECALLS OR ISSUES WITH THEIR BRAKE SYSTEM EVEN THOUGH THERE HAVE BEEN NUMEROUS COMPLAINTS LOGGED TO NHTSA. WHEN THIS OCCURS THERE IS NO BRAKING FOR THE VEHICLE AND WILL CAUSE AN ACCIDENT IF NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209379May 22, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
THE 2015 CHEVROLET SUBURBAN THAT I DRIVE POWER GOES OUT WHEN I AM TURNING INTO A PARKING SPACE, MAKING A SHARP TURN, AND TRY TO COME TO A QUICK STOP. THIS HAPPENS EVERY TIME I AM DRIVING. IT ALSO DELAYS TO TURN OFF WHEN I AM PARKED. IT SOUNDS LIKE IT'S TRYING TO CRANK UP ON A LOW GAS LEVEL. SOMETIMES WHEN I AM AT A LIGHT AND TRY TO PRESS ON THE GAS, IT STALLS LIKE IT'S TRYING TO GET GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208246May 17, 2019
SERVICE BRAKES
BREAK ASSISTANCE STOPPED WORKING AS I PULLED INTO A PARKING SPOT AT WORK. I NEEDED TO PUT EXTREME PRESSURE ON THE BREAK PEDAL IN ORDER TO STOP THE TRUCK AT VERY LOW SPEED. VACUUM PUMP WAS REPLACED IN TRUCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207433May 14, 2019
UNKNOWN OR OTHER
WHILE STATIONARY, WHEN OPENING THE AUTOMATIC REAR LIFT GATE, THE GATE GETS TO A FULLY OPEN POSITION AND THEN SLAMMED BACK CLOSED STRIKING ME IN THE TOP OF MY HEAD. THIS CONTINUES TO HAPPEN WVRYTOMW THE LIFT GATE IS OPENED. RESEARCH ONLINE MAKES IT APPEAR AS THOUGH THIS IS A KNOWN AND CONTINUOUS ISSUE. NO SERIOUS INJURIES WERE SUSTAINED, BUT SOMEBODY COULD BE SERIOUSLY INJURED BY THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11207375May 13, 2019
SERVICE BRAKES
BRAKES LOCK UP AND CAN'T STOP THE VEHICLE ON NUMEROUS OCCASIONS. CAN'T PUSH THE BRAKES IN AND POSES A HUGE RISK TO ACCIDENTS. NEEDS RECALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206396May 9, 2019
SERVICE BRAKES
ON AT LEAST 5 OCCASIONS THE BRAKES HAVE FAILED TO PROVIDE THE NECESSARY STOPPING POWER. WHEN INCHING FORWARD AFTER A COMPLETE STOP, I WOULD APPLY PRESSURE TO THE BRAKE PEDAL AND THE PEDAL WOULD IMMEDIATELY LOSE PRESSURE AND SINK TO THE FLOOR. I WOULD HAVE TO APPLY ADDITIONAL PRESSURE TO THE PEDAL IN ORDER TO STOP FROM HITTING THE VEHICLE IN FRONT OF ME. IT WOULD ALSO FEEL LIKE THE ABS SYSTEM WOULD KICK IN AND WOULD PULSATE. IF I IMMEDIATELY DEPRESS THE BRAKE PEDAL AND PRESS IT AGAIN IN QUICK SUCCESSION THE PEDAL REGAINS PRESSURE BUT DOES NOT REGAIN NORMAL BRAKE FUNCTIONALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206029May 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING AT SPEED WITH CRUISE CONTROL ON ALL LIGHTS FLICKER AND WHEN ACTIVATING A TURN SIGNAL POWER FLASHES SHUTTING DOWN CRUISE CONTROL AND ALL ACCESSORIES (DVD PLAYER, RADIO, ETC..). ALSO LOSS OF POWER STEERING. RANDOMLY WHILE DRIVING ALSO GET SERVICE STABLITRAK AND PARK ASSIST WARNINGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206132May 7, 2019
SERVICE BRAKES
ON QUITE A FEW OCCASIONS OVER THE YEARS,WHILE DRIVING AT LOW SPEEDS AND DEPRESSING THE BRAKE PEDAL, THE CAR HAS BEEN VERY DIFFICULT TO STOP. THIS PRESENTS A SCARY SITUATION BECAUSE I AM A 200 LB MAN AND I CAN BARELY STOP THIS LARGE VEHICLE. MY FIANCE IS VERY PETITE AND SHE IS TERRIFIED TO DRIVE IT. I KNOW THIS IS A VERY COMMON PROBLEM WITH THE 2015 CHEVY TRUCKS AND SUV'S BECAUSE I PERSONALLY KNOW OTHERS WITH THIS EXACT SAME PROBLEM. IT SEEMS AS THOUGH CHEVY IS JUST BIDING TIME AWAITING FOR THE AUTO WARRANTIES TO EXPIRE RATHER THAN FIX THIS DEADLY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205872May 6, 2019
SERVICE BRAKES
DRIVING AT SLOW SPEEDS PULLING A TRAILER, VEHICLES BRAKE PEDAL WAS VERY HARD AND THEY WOULD NOT STOP VEHICLE. ANOTHER TIME WITHOUT TRAILER SAME THING, VERY VERY HARD BRAKE PEDAL AT SLOW SPEED, COULD NOT STOP VEHICLE HAD TO APPLY EMERGENCY BRAKE WITH PUTTING THE CAR IN NEUTRAL AND THEN IN PARK TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205521May 3, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE APPROACHING A STOP LIGHT AND DEPRESSING THE BRAKE PEDAL, IT FAILED TO STOP THE VEHICLE. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO STOP THE VEHICLE. AS A RESULT, THE CONTACT REAR ENDED A CEMENT VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS ABLE TO BE DRIVEN AND WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VACUUM PUMP NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE PREVIOUSLY EXPERIENCED BRAKE FAILURE. THE CONTACT CALLED CLASSIC CHEVROLET BUICK GMC OF CLEBURNE (LOCATED AT 822-WALTER P. HOLIDAY DRIVE, CLEBURNE, TX 76033, (817) 402-3167) AND WAS INFORMED THAT THEY WOULD COVER THE VEHICLE AT 70 MILES. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11205213May 2, 2019
SERVICE BRAKES
VACUUM PUMP FOR A BRAKE BOOSTER FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203963April 26, 2019
SERVICE BRAKES
WHILE TRAVELING STRAIGHT ON THE HIGHWAY LAST MARCH IN WARM, DRY CONDITIONS, THE BRAKES BECOME EXTREMELY DIFFICULT TO PUSH DOWN, RESULTING IN DRAMATICALLY REDUCED STOPPING ABILITY. I COULD NOT PUSH THE BRAKE PEDAL DOWN NO MATTER HOW HARD I TRIED. WE HAD TO MOVE OVER TO THE SHOULDER OF THE ROAD AND SLOW GRADUALLY TO AVOID HITTING VEHICLES IN FRONT OF US. $1,000 REPAIR REQUIRED FOR VACUUM SYSTEM. NOT COVERED BY WARRANTY. DEALER DENIED THIS WAS A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203965April 26, 2019
ENGINE
WHILE DRIVING STRAIGHT ON THE HIGHWAY IN COOL, DRY CONDITIONS, THE CHECK ENGINE LIGHT BEGAN FLASHING. THE ENGINE BEGAN STUTTERING/BUCKING AND LOST POWER. DEALER ADVISED THAT IT WAS LIFTER FAILURE REQUIRING $5K REPAIR NOT UNDER WARRANTY. DESPITE THE REPAIR, THE ISSUE HAS RETURNED TWICE REQUIRING ADDITIONAL REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203427April 24, 2019
SERVICE BRAKES
BRAKES MUST BE PUSHED EXTREMELY HARD TO STOP THE VEHICLE. VACUUM PUMP FOR BRAKE SYSTEM IS FAULTY. GM WILL NOT COVER OR WARRANTY AS THE BUMPER TO BUMPER WARRANTY HAS EXPIRED. BRAKING ISSUE HAS NEARLY RESULTED IN COLLISIONS. CALLED MURDOCK CHEVROLET ON APRIL 24, 2019, BUT THEY STATED THEY WERE NOT AWARE OF ANY RECALLS OR SERVICE BULLETINS RELATED TO THE PUMP OR BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202803April 22, 2019
SERVICE BRAKES, ENGINE
AT LOW SPEED (BACKING INTO A PARKING SPOT ON THE STREET) THE BRAKE PEDAL GOT VERY HARD AND THE VEHICLE WOULD BARELY STOP. I THEN DID NOT GO INTO THAT SPACE TO AVOID HITTING THE CAR BEHIND ME. I PULLED INTO A PARKING LOT ACROSS THE STREET. WHEN BACKING IN, I COULD NOT STOP (MOVING WITH CAR AT IDLE ENGINE SPEED). THE HITCH HIT THE CONCRETE WALL-HAPPILY NO DAMAGE DONE. WITH RESEARCH, I FIND THIS IS A COMMON PROBLEM THAT GM HAS NOT ADDRESSED. I USUALLY OCCURS AT SLOW SPEEDS OR STOP AND GO SLOW SPEED TRAFFIC. THIS IS UNPREDICTABLE AND VERY UNSAFE. THE VEHICLE IS A 2015 WITH ONLY 35,000 MILES. THE VACUUM PUMP (THE FAILURE) IS BOLTED TO THE ENGINE AND ENGINE-DRIVEN AND LUBRICATED BY ENGINE OIL WHICH PUTS MY ENGINE AT RISK. YET NONE OF THIS IS COVERED BY THE POWER TRAIN WARRANTY. THIS IS NOT A SLOW, BUT A SUDDEN FAILURE ITEM. VERY UNSAFE IF IT HAPPENS IN SCHOOL PARKING LOT PICKING UP MY CHILDREN, CHURCH, CLOSE SPACES (NEIGHBORHOODS, PARKING AREAS).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11202752April 21, 2019
SERVICE BRAKES
WHILE IN LINE AT TOLL BOOTH AT LOW SPEED THE BRAKES WERE HARD TO PUSH AND SLOWER TO RESPOND ALMOST CAUSING ACCIDENT. DEALER FOUND VACUMN PUMP FAILED AND OIL BACKED UP INTO VACUMN BOOSTER AND MASTER CYLINDERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202657April 20, 2019
SERVICE BRAKES
VEHICLE IS 2015 CHEVROLET SUBURBAN PURCHASED NEW IN DECEMBER 2015. BUILD DATE WAS JULY 2015. CURRENT MILEAGE ~51,000. VEHICLE CONDITION = PAMPERED. THERE ARE NO WARNING LAMPS ILLUMINATED NOW OR AT TIME OF INCIDENT. AT LOW SPEEDS (~10 MPH), BRAKE PEDAL CAN BECOME EXCESSIVELY FIRM, AND EVEN WITH EXTREME PRESSURE APPLIED, BRAKES FAIL TO STOP THE VEHICLE EFFECTIVELY. I AM 6'3" AND 220LBS, AND YESTERDAY, IT TOOK ALL MY EFFORT TO KEEP VEHICLE FROM ROLLING INTO VEHICLE IN FRONT OF ME WHILE IDLING THRU DRIVE THRU. I'M RARELY SCARED DRIVING A VEHICLE, BUT THIS WAS SCARY. IF A PEDESTRIAN WOULD HAVE WALKED IN FRONT ON THE VEHICLE, I WOULD NOT HAVE BEEN ABLE TO STOP. PUSHING WITH MY MAXIMUM EFFORT, SUBURBAN TOOK SEVERAL FEET TO STOP FROM AN IDLE CRAWL SPEED. WHEN THIS OCCURS, PEDAL FEELS "HARD" AND HAS ALMOST NO STROKE. HARD PEDAL / COMPROMISED BRAKES LASTED ~4 MINUTES BEFORE CONDITION "CORRECTED" ITSELF. THIS OCCURRED 4/19/2019. I'VE DRIVEN VEHICLES WITHOUT POWER BRAKES (BY DESIGN). EFFORT REQUIRED TO STOP SUBURBAN WITH THIS CONDITION IS MULTIPLE TIMES HIGHER THAN THOSE VEHICLES. IS GM DOING ANYTHING ABOUT THIS BRAKE SYSTEM FAILURE? AT PARKING LOT SPEEDS WHERE THIS OCCURS, SOMEONE COULD BE KILLED DUE TO THIS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197350April 19, 2019
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT COMES ON DUE TO INTERMITTENT HIGH-PRESSURE FUEL PUMP LEAK. WHILE GM HAS RECALLED SOME VEHICLES FOR THIS PROBLEM UNDER RECALL SB-10057680-1621, BULLETIN, 14858. GM IS NOT COVERING THE REPAIR, EVEN THOUGH THE ISSUES MATCH THE RECALL FOR SIMILAR MODEL YEAR VEHICLES. THE LIGHT CAME ON WHILE THE VEHICLE WAS DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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