Chevrolet Silverado Complaints (2024)

543 consumer complaints on file.

#11637000January 20, 2025
ENGINE
I am sending this report in regards to investigation PE25001. I own a 2024 Silverado 6.2L, purchased on 8/30/24. On 12/27/24, I noticed a odd noise coming from the exhaust and took the truck to the dealership. After a week of trouble shooting, the dealership with the help of technicians from Chevrolet, discovered the crankshaft play was 3 times out of limits causing the exhaust to rattle and determined that engine would have to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637033January 20, 2025
ENGINE
I was driving down the road when the vehicle shut off and required a restart. After I was able to safely pull to the side of the road with zero power I was able to restart the vehicle after a few tries. The check engine light came on. Upon getting the code checked the CAM sensor is what shut the vehicle off. I was on a busy access road and a crash could have happened if I was not able to move out of the travel lanes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636891January 19, 2025
STRUCTURE:BODY
The tailgate opens while I am driving. I saw this is an issue with other Models but it has happened numerous times on my model as well. The computer system also malfunctions sporadically and the car doesn’t turn off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636699January 18, 2025
POWER TRAIN
Unknowns at the moment- truck is at dealership. Dealership stated they have no codes to diagnose the issue. While traveling, most notably @35-45mph, there is a vibration, seemingly through the transmission or transfer case. You can feel it slightly through both the steering wheel and the fuel pedal, along with hearing it. I’ve taken it in several times and told there’s no issue. I will not accept the vehicle back until they are able to explain the issue and repair it. I noticed the issue around 20k miles. I recently took the vehicle to the shop with 32k miles on it as it is progressively getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636703January 18, 2025
ENGINE
Vehicle spun a bearing in the lower part of the engine after 1147 miles of use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636803January 18, 2025
ENGINE
The 6.2L engine suffered lifter failure while the vehicle was in motion on the highway. This was after 5 months of ownership and only 2,800 miles on a new 2024 Silverado. The vehicle months prior to the failure emitted a chirping sound like a loose fan belt. Dealer stated it was valve noise. It got louder prior to failure. The dealer repaired the engine and replaced all 8 cylinder lifters. Now the same noise is back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636481January 17, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The issue involved multiple systems, including the ABS system, brake system, and electronic stability system (ESG), along with a significant loss of braking power. These components may still be available for inspection. My safety and that of others were seriously at risk during my morning commute in the Atlanta metropolitan area. The truck lost braking capability, nearly causing a collision with the vehicle in front of me. Later, as I attempted to park, it again lost braking force, and I narrowly avoided crashing into bushes. The collision prevention system also failed to activate during these incidents. The problem was inspected and diagnosed by the dealership after being towed via roadside assistance. They confirmed that the battery caused the failures across multiple systems. This was not the first issue with the battery. About a month ago, the battery suddenly died, preventing the truck from starting. At that time, Chevrolet sent me a message stating that the battery status was critical. After recharging it, the vehicle functioned normally until this recent incident. The first symptoms of the latest issue appeared while I was stopped at a red light. The truck suddenly shut off and restarted on its own. Warning lights for the ABS system and brake system appeared on the dashboard. Once the light turned green and I started to accelerate, an ESG message appeared, followed by another message limiting the maximum speed to 43 mph. When I tried to brake to park the truck, the brakes were slow to respond, making it feel like the truck had completely lost braking power. The collision prevention system failed to activate, increasing the danger. Fortunately, my two babies were not in the truck at the time of the incident. This was an extremely frightening situation for me as a driver. The truck is only six months old, has 37,000 miles, and was purchased new. I believe many of these failures could have been prevented with proper safeguards. While I was lucky to avoid an
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636547January 17, 2025
POWER TRAIN
On 1/13/25 while driving my new vehicle and arriving at destination I placed vehicle in park for 10 mins and then left putting vehicle in reverse and transmission in reverse would not engage, rolling me into decline slope and almost crashing into home. After receiving help to push vehicle in neutral, I placed car in drive and sent to dealership. Truck seemed fine in drive. Parkway Chevrolet, Tomball, TX inspected vehicle and stated no issues. Possible torque lock but nothing showing and possibly resolved. On 1/16/25 while driving to work, I stopped at gas station for coffee, left truck running. Got back in vehicle and placed in reverse, and again truck would not engage reverse. I received another push out in neutral , placed in drive and then proceeded to return home. While I’m drive check engine light came on, and truck would not go beyond the 2nd gear. I stopped at closest light to turn around and proceed home and the vehicle began grinding gea and jerking my vehicle while in drive. I tried to turn around at a dead end road and could not reverse vehicle and called for tow to dealership. Dealership at opening 7am took in vehicle 2 nd time with my complaint and called at noon. They stated the valve body of transmission needed to be replaced. Further stating it was a faulty issue chevy was aware about but nothing showing and recalled. They said no longer using manufacturer for this transmission replacement and it would be an unknown eta for repair. This is dangerous and unacceptable as it is a new vehicle with a known faulty part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636568January 17, 2025
POWER TRAIN
I crossed over the west bound lanes and turned left in the east bound lanes and under slight acceleration when my truck started jerking as if i was braking/accelerating back and forth. My diesel engine then went into limp mode and my transmission was stuck in a low gear and would not shift. I could only drive approximately 20 mph at 3000rpm. The people coming up behind me had to slow down because i couldn't pull over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636110January 15, 2025
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:PROPULSION SYSTEM
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634974January 8, 2025
POWER TRAIN
This vehicle has a severe transmission shift issue that will likely cause an accident at some point. This vehicle has an Allison 10 speed transmission and began shifting extremely hard or violently from 7th to 8th gear in November of 2023. This problem began when pulling a travel trailer that is weight rated well below the capacity of this truck. This hard shift causes vehicle occupants to lunge during the event and it is feared that a catastrophic failure will occur, resulting in a vehicle accident. The vehicle was taken to the dealership where purchased as it is still under manufacturer’s warranty, and in March of 2024 the dealership performed a software update and transmission “re-learn” which solved the issue until the truck was used to pull a travel trailer again. The issue returned in November of 2024. The truck was returned to the dealership for follow up but the dealership has not taken any further action to resolve the problem at this time. There is a service bulletin (N242467600) issued from GM that seems related to this vehicle but I’ve received no notification that this vehicle is eligible for transmission replacement under this service bulletin. This issue will likely result in a personal injury or vehicle accident at some point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634578January 7, 2025
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE, ENGINE
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated while driving 60 MPH, the vehicle began jerking and sputtering and then stalled. The engine turned over, but the vehicle failed to start. The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 8,840.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633552January 1, 2025
STEERING
steering wheel has excessive play. i have had it looked at by two different dealerships and they are trying to convince me that this is normal. there is about 1 inch of dead band in the straight-ahead position. the dead band movement of the steering wheel shaft does not move the pitman arm at all. the last time i took it to the dealership i asked if they could check the over center preload on the steering gear. they said they checked it and it could not be tightened any further without causing secondary problems. I do not believe they performed the actual adjustment as it would have required the steering gear to be removed and adjusted on the bench. the free play results in delayed corrections in correcting for lane drift. i have driven similar trucks and there is very little if any free play. this issue has been present since new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633270December 30, 2024
POWER TRAIN, ENGINE
Blown transmission valve body at 8000 total miles. Truck went into limp mode and will not reverse. Can not be safely driven. Has been sitting at dealership for 2 months now waiting for parts from GM. National backorder no ETA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632635December 27, 2024
STRUCTURE:BODY
The automatic power running board of my vehicle has been coming loose. I took the vehicle to my dealership to get serviced. They said they tightened the bolts, and that the board is still loose. They also say there is nothing else they can do to fix the issue. This seems like a significant risk, as this component of the body of my car is at risk of coming apart further due to rattling while driving. I would like your help figuring out a safe solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632787December 27, 2024
POWER TRAIN
I purchased my vehicle in July 2024 brand new. I started to experience an engine shudder at about 4500 miles with the truck coasting or on the accelerator around 1500 RPMs. It first began at lower speeds around 40 mph, but now I feel it at high speeds as well. I brought my truck back to the dealership three or four times and they told me that the shudder was due to the active fuel management system in my 2.7L Turbomax engine. A different dealer said that it felt like a torque converter. There are no lights on the dashboard. The dealership I bought it from failed to try and flush the transmission fluid, only documenting that they did not feel the shudder on the receipt they gave me. However, during the test drive, they told me that they can clearly feel it. They failed to give me an explanation why there was no shudder for the first 4500 miles, and that it just started. They also stated that they had not heard of this problem yet, but said that it felt completely normal, which does not make much sense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632472December 26, 2024
POWER TRAIN
I purchased my vehicle from Mak Haik Chevrolet 11711 Katy Fwy. Houston, TX 77079 on [XXX]. Approximately 4 months my Check Engine Light came on and I brought my Truck to Mak Haik Chevrolet to have it checked out. The Service Department could not figure out why the Check Engine Light had came on. They did complete the Recall N242435631 regarding a need to update the radio and serial communication firmware on my truck. On Saturday November 9th 2024, I brought my truck into Mak Haik Chevrolet for the 2nd oil change at approximately 10,000 miles, and the technician could not get the truck to go into reverse. I was given a loaner vehicle and told that they would contact me about the issue once their transmission technician could look my truck on Monday. I was contacted on Monday November 11th2024, and told that the Valve Body in the transmission was defective. Jim Cox, Service Advisor with Mak Haik Chevrolet, explained that he could not find the part, as this is a big issue with Chevrolet across the Country, and he would let me know when he has access to the part. I asked about replacing the transmission instead, and Jim explained that he could not get those in either? Mak Haik Chevrolet has had my truck since November 9th, 2024. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632237December 24, 2024
POWER TRAIN
my vehicle suddenly experienced decreased acceleration on the highway. A warning message appeared on the dashboard indicating reduced acceleration. When placing the vehicle in Reverse, the vehicle was not able to move in reverse. The dealership diagnosed it as a valve body needing replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632270December 24, 2024
POWER TRAIN
THE TRUCK FAILED GO SHIFT INTO REVERSE. HAD TO PUSH THE VEHICLE OUT OF THE PARKING SPACE. WHEN I TRIED TO GO FORWARD THE VEHICLE SHUTTERED AND THEN SHIFTED INTO LIMP MODE. DEALERSHIP HAS HAD THE TRUCK FOR OVER 8 WEEKS NOW AND I AM TOLD THERE IS A NATIONAL BACK-ORDER ON THE NEW VALVE BODY BECAUSE OF THE NUMBER OF TRUCKS REQUIRING REPLACEMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631871December 20, 2024
POWER TRAIN
Limp mode; check engine light on and dealer stated valve body needs replacement, parts on national back order. Truck does not have even 300 miles on it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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