Chevrolet Impala Complaints (2004)

1,074 consumer complaints on file.

#10239480August 23, 2008
ELECTRICAL SYSTEM
I HAVE A 2004 IMPALA THAT HAS AN ERRATIC SPEEDOMETER MOVEMENT. I HAVEN'T HAD AN ACCIDENT AS A RESULT OF THIS PROBLEM, BUT IT HAS CAUSED ME TO BECOME CONFUSED AND ANXIOUS ABOUT MY EXACT SPEED. I AM CONCERNED ABOUT THE POSSIBILITY OF HAVING AN ACCIDENT AS A RESULT OF THIS PROBLEM. I HAVE CONTACTED GM'S CUSTOMERS SERVICE ABOUT THIS PROBLEM AND REQUESTED THEY CORRECT IT UNDER WARRANTY. THEY REFUSED TO COMPLY WITH MY REQUEST. I KNOW THIS IS A PROBLEM WITH OTHER GM VEHICLES THAT IS BEING CORRECTED UNDER A RECALL. I BELIEVE IT TO BE THE SAME PART FAILURE, ONLY DIFFERENT TYPE VEHICLE. IF I SHOULD HAVE AN ACCIDENT AS A RESULT OF THIS SITUATION I BELIEVE GM WILL BE LIABLE. SOMETIMES THE SPEEDOMETER APPEARS TO BE WORKING CORRECTLY AND THIS ONLY ADDS TO THE CONFUSION WHEN IT ISN'T CORRECT. MY WIFE HAS DRIVEN AT EXCESSIVE SPEEDS NOT KNOWING THE SPEEDOMETER WASN'T CORRECT. WE FIRST REPORTED THIS PROBLEM TO A CHEVORLET DEALERSHIP OCT. 2007 ALTHOUGH WE HAD FIRST NOTICED A PROBLEM MONTHS EARLIER. THE PROBLEM PROGRESSIVELY WORSENED. NOW IT'S BECOME A REAL PROBLEM, NOT KNOWING HOW FAST I'M GOING AND ESPECIALLY IN HEAVY TRAFFIC AT UNKNOWN SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239399August 22, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY SPEEDOMETER STOPPED WORKING IN MY 2004 CHEVY IMPALA OUT OF THE BLUE. IT IS STILL BROKEN AND WILL GIVE ME FALSE READINGS EVERY TIME I AM DRIVING. I CAN NO LONGER TELL HOW FAST I AM DRIVING. I HAVE DONE NOTHING TO CORRECT THE PROBLEM BUT I DO KNOW OTHER CHEVY MODELS WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239170August 21, 2008
EQUIPMENT, UNKNOWN OR OTHER
THE EVENT ACTUALLY STARTED THE DAY THAT MY WIFE AND I BOUGHT THE VEHICLE. WE BOUGHT OUR VEHICLE USED FROM SANGER FORD IN SANGER, CA. FIRST THE TEMPERATURE GAUGE WENT OUT. LATER THE SPEEDOMETER STOPPED WORKING AND NOW OUR FUEL GAUGE DOESN'T WORK. THE MECHANIC AT SANGER FORD STATED THAT IT WAS THE CLUSTER AND IT WAS NOT COVERED UNDER WARRANTY AND TOLD US IT WOULD COST $507.45 TO REPLACE. WE HAVE SINCE SPOKEN TO GM, WHO INSTRUCTED US TO GET A DIAGNOSTIC AND THEY WOULD TAKE IT FROM THERE. WE PAID $85 FOR A DIAGNOSTIC AT TOM BENSON CHEVROLET IN SAN ANTONIO, TX. GM THEN TOLD US THAT THERE IS NO RECALL FOR THE CLUSTER ON THE IMPALA, BUT THERE ARE RECALLS ON THE CHEVY TAHOE, SUBURBAN AND THE SILVERADO AND THAT IF WE WANTED IT REPLACED WE COULD DEDUCT THE COST OF THE DIAGNOSTIC FROM WHAT TOM BENSON WANTED TO CHARGE TO REPLACE IT, WHICH WAS $500. I HAVE SEEN COMMENTS ONLINE FROM OTHER '04 IMPALA OWNERS COMPLAINING ABOUT THEIR CLUSTER GOING OUT, THEY JUST EITHER PAID TO HAVE IT REPLACED AND THE ONES WHO DIDN'T HAVE THE MONEY TO REPLACE IT, LIKE MYSELF, ARE STUCK WITH NOT KNOWING HOW FAST THEY ARE DRIVING, HOW MUCH GAS THEY HAVE OR IF THEIR ENGINE IS RUNNING HOT. PLEASE HELP US. I KNOW THAT THIS IS A MAJOR PROBLEM AND GM DOESN'T WANT TO HAVE TO PAY TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238161August 14, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TEMPERATURE GAUGE NOT WORKING PROPERLY. TEMP GAGE WILL GET STUCK IN A CERTAIN POSITION AND WON,T RETURN TO NORMAL UNLESS YOU TURN CAR OFF/ON SEVERAL TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238077August 13, 2008
FUEL SYSTEM, GASOLINE
FUEL FILTER LINE DOES NOT STAY SECURELY ATTACHED TO FUEL FILTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237732August 11, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER STUCK AT 100MPH WHEN CAR TURNED OFF. WHILE DRIVING SPEEDOMETER GOES PAST 120MPH THEN RESETS BACK TO 0MPH WHILE THE CAR IS MOVING. THE GAS GAUGE HAS ALSO BEEN AFFECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237471August 8, 2008
ELECTRICAL SYSTEM
INSTRUMENT PANEL WE NOTICED THAT THE TEMP GAUGE WAS READING THAT THE CAR WAS OVERHEATING WHEN IT SHOULDN'T. IT WAS INTERMITTENT AT FIRST, SO WE CHECKED FLUID LEVELS AND EVERYTHING CHECKED OUT. THEN WE REALIZED THAT METER WASN'T RESETTING WHEN WE TURNED OFF THE CAR. IT WAS OPERATING AS THOUGH WHEREVER THE NEEDLE LEFT OFF WAS 0, SO THE CAR READ AS OVERHEATING. A FEW MONTHS LATER IT SPREAD TO THE SPEEDOMETER. SOMETIMES THE NEEDLE WOULD STICK AT 10MPH AND SOMETIMES IT WOULD REMAIN AT 0. SOMETIMES IT WOULD WORK FINE. THEN ONE DAY IT ALSO STOPPED ALL TOGETHER AND REMAINED AT 0. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237503August 8, 2008
ELECTRICAL SYSTEM
SPEEDOMETER AND TACHOMETER ARE ACTING ERRATIC. GAUGES ARE ALL OVER THE PLACE, EITHER NOT WORKING AT ALL OR IS GIVING ME A FALSE READING. IF I AM DRIVING AT 35MPH THE SPEEDOMETER MIGHT BE READING EITHER 15 OR 35 OR 75, IT CHANGES ALL THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237260August 6, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER STICKS AND DOESN'T WORK. SAYS GOING 120 MILES PER HOUR WHEN STOPPED. DOESN'T SHOW SPEEDS WHEN DRIVING STICKS IN THE MIDDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236851August 4, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2. SPEEDOMETER WILL STOP WORKING WITHOUT ANY WARNING. CAR WILL BE IN MOTION AND THE REGISTERED SPEED WILL DROP TO "0". JULY 27TH, WE WERE TRAVELING AT 45 MPH AND THE SPEED DROPPED TO "0" WHILE WE WERE STILL TRAVELING AT THAT SPEED. WE TURNED THE CAR OFF AND THEN BACK ON AGAIN WHEN WE HAD A CHANCE TO PARK AND IT BEGAN TO WORK AGAIN. LATER THAT DAY, WE WERE TRAVELING 40 MPH (AS NOTED ON A GPS THAT WE WERE USING DURING THIS TRIP) AND THE SPEEDOMETER WAS REGISTERING 20 MPH. THE SPEEDOMETER ALSO DROPPED TO "0" WHILE DRIVING LATER THAT WEEK AGAIN. 3. THE VEHICLE IS STILL COVERED UNDER AN EXTENDED WARRANTY SO IT WAS TAKEN TO THE DEALERSHIP. THEY DID NOT FIND ANYTHING WRONG WITH THE VEHICLE AND STATED A GM REP INFORMED THEM THAT THEY COULD NOT REPLACE THE CLUSTER UNDER WARRANTY . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236733August 2, 2008
ELECTRICAL SYSTEM
WE HAVE A CHEVY IMPALA AND THE SPEEDOMETER DOESN'T WORK PROPERLY. SOMETIMES IT STAYS AT 0 AND OTHER TIMES IT SAYS SOME RIDICULOUS SPEED. IT HAPPENS EVERY TIME WE DRIVE THE CAR. THE PROBLEM HASN'T BEEN FIXED YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235849July 26, 2008
ELECTRICAL SYSTEM, EQUIPMENT
I HAVE A 2004 CHEVY IMPALA AND HAVE BEEN HAVING PROBLEMS WITH IT FROM THE DAY I BOUGHT IT. WHEN I GOT THE "NEW" CAR I WAS NOT INFORMED THAT THE CAR HAD BEEN WRECKED, YEAH, A "NEW" CAR. THEN FOR THE PAST FEW YEARS WE HAVE HAD TROUBLE WITH IT CRANKING. SOMETIMES IT WILL TAKE UP TO 2 HOURS TO GET IT TO CRANK. WE HAD HEARD THAT IT COULD BE SOMETHING WITH THE STARTED AND THE DEALER SAID THERE ISN'T ANYTHING THAT WE CAN DO BECAUSE YOU ARE OVER YOUR MILEAGE. THIS IS A VERY KNOWN ISSUE AND SOMETHING NEEDS TO BE DONE ABOUT IT. I HAVE BEEN WITHOUT MY FOR 24 HOURS AS OF 7/26/2008 AT 10:23 AM BECAUSE IT NOW WILL NOT CRANK. WE HAVE TRIED ALL THE LITTLE SECRETS THAT HAVE BEEN WORKING IN THE PAST. I AM TAKING IT TO THE SHOP ON MONDAY AND HOPEFULLY IT IS NOT GOING TO COST MY BOTH OF MY LEGS AND ARMS. I THINK THAT GM SHOULD DO SOMETHING ABOUT THESE WELL KNOWN PROBLEMS IF THEY WANT PEOPLE TO KEEP BUYING THEIR CARS. I CAN TELL YOU THAT I WILL NEVER BUY ANOTHER GM CAR IF SOMETHING IN THE NEAR FUTURE ISN'T DONE ABOUT THIS PROBLEM AND I WILL SPREAD THE WORD ALL OVER THE INTERNET AND HERE IN TOWN. WORD OF MOUTH CAN MAKE OR BREAK A COMPANY. I KNOW I AM JUST ONE RIGHT NOW BUT SOON I WILL BE MANY AND SOMETHING WILL BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235806July 25, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY SPEEDOMETER DOES NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235815July 25, 2008
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHTS WENT OFF DURING DRIVING AT NIGHT. THIS HAPPENED EIGHT TO TEN TIMES OVER A PERIOD OF THREE TO FOUR MONTHS, WITH LIGHTS ON HIGH BEAM. LIGHTS CAME BACK ON WHEN DIMMER LEVER WAS ACTIVATED. INSTRUMENT PANEL REMAINED ILLUMINATED WHEN HEADLIGHTS WENT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235456July 23, 2008
FUEL SYSTEM, OTHER
RUSTED MAIN FUEL LINE ON A 2004 CHEVY IMPALA CAUSING GAS TO POUR OUT OF VEHICLE ONTO THE GROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235168July 21, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SPEEDOMETER DISPLAYS INACCURATE READINGS. ON OCCASION, THE SPEEDOMETER DISPLAYS 50 MPH WHEN THE CONTACT IS ACTUALLY DRIVING 30 MPH. THE SPEED SENSOR WAS CHECKED AND THE CONTACT WAS INFORMED THAT THE DEFECT WAS IN THE ACTUAL SPEEDOMETER CLUSTER. SHE WAS TRAVELING AT WHAT THE SPEEDOMETER READ AS 30 MPH AROUND A CURB, BUT SHE WAS ACTUALLY TRAVELING MUCH FASTER AND ALMOST STRUCK THE CURB. THE DEALER WOULD NOT REPAIR THE VEHICLE FOR FREE BECAUSE IT IS NOT UNDER A RECALL. THE FAILURE MILEAGE WAS 70,000 AND CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234904July 19, 2008
POWER TRAIN
THERE ARE 2 PEOPLE OTHER THAN MYSELF THAT HAVE CHEVROLET IMPALAS. ONE PERSON HAS A 2005 BUT THE OTHER AND MYSELF HAVE THE 2004. ALL THREE ARE HAVING THE SAME PROBLEM YOU WILL BE STOPPED AND START THE GAS PEDAL AND THERE IS A JERK . FEELS LIKE SOME ONE HAS HIT THE BACK OF THE CAR. (TRANSMISSION OR TORQUE CONVERTER.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234930July 19, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GAS GAUGE ERRATIC FALSE READINGS GM MECHANIC TOLD ME FUEL LEVEL SENSOR WAS BAD TWO HUNDRED DOLLARS LATER IT STILL IS WRONG. THAN I PAY DEALER ONE HUNDRED DOLLARS SO THEY CAN TELL ME I NEED A 500 DOLLAR GAUGE CLUSTER WHICH THEY SAID WAS A COMMON PROBLEM. THAT WAS AFTER I WAS TOLD FUEL SENSOR WAS COMMON PROBLEM TOO. I HAVE SEEN AND READ OF MANY COMPLAINTS LIKE THIS IN DIFFERENT AUTOMOTIVE COMPLAINT SITES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234379July 15, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER HAS GONE HAYWIRE AND IS NOT ACCURATE ON 2004 CHEVY IMPALA. DISPLAYS 45 WHEN DOING 75, OR WHEN DOING 45. SAFETY ISSUE. WHILE ON THE I-94 I THOUGHT I WAS DOING 45 BEHIND A "SLOW" CAR, IT TURNS OUT I WAS DOING 75. WHEN ON SIDEROADS, NOT SURE IF THE CAR IS MOVING AT 25 OR 40????? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234132July 14, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER DOESN'T ALWAYS RESET TO ZERO. SOMETIMES IT WILL WORK CORRECTLY. SOMETIMES IT WILL STAY AT 10 OR 20 MPH AT A STOP. WHEN YOU ACCELERATE, IR SHOWS THAT YOU ARE GOING FASTER THAN YOU REALLY ARE. SOMETIMES IT WILL STAY AT 50 MPH AT A STOP. THEN, WHEN YOU ACCELERATE IT WILL GO ALL THE WAY PAST THE LIMIT AND BE AT "6 O'CLOCK POSITION AND STAY THERE. SOMETIMES I WILL USE MY GPS UNIT TO TELL ME MY SPEED, BUT I KNOW ITS NOT PERFECTLY ACCURATE. I HAVE TO SHUT THE CAR OFF, AND REPEATEDLY TURN THE KEY ON AND OFF TO GET IT BACK TO ZERO. RESEARCH ON THE INTERNET HAS PROVEN THAT A LOT OF PEOPLE HAVE BEEN HAVING THE SAME PROBLEMS. THIS IS VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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