Chevrolet Impala Complaints (2017)

117 consumer complaints on file.

#11338629July 10, 2020
UNKNOWN OR OTHER
GM SPECIAL COVERAGE ADJUSTMENT [XXX] COVERS THE EVAPORATOR CORE ICING, LEAK. MY VEHICLE IS IN THE COVERED MAKE, MODEL, YEAR, RPO, ENDING TYPE, MILEAGE AND AGE TO QUALIFY FOR THIS COVERAGE. GM REFUSES COVERAGE SAYING THAT THE COVERAGE IS VIN SPECIFIC. THE SENIOR AGENT [XXX] AT [XXX], EXTENSION [XXX] SAYS THERE IS NO APPEAL PROCESS OR ANYTHING WE CAN DO TO DISCUSS THE ISSUE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337886July 7, 2020
UNKNOWN OR OTHER
I NOTICED THE CAR'S (2017 CHEVROLET IMPALA) A/C WAS BLOWING HOT AIR WHILE STATIONARY AND IN MOTION. I TOOK IT IN FOR AN A/C CHECK. PER THE CHEVROLET DEALERSHIP'S SERVICE ADVISOR, THERE IS AN EVAPORATOR CORE LEAK INTO DASHBOARD. GM HAS RELEASED TWO SPECIAL OVERAGE BULLETINS (N182186880 & N182186881) IDENTIFYING THE ISSUE AND THE YEAR, MAKE, AND MODEL (2016-2018 IMPALAS 3.6). ALSO, PER THIS BULLETIN, IT STATED IT IDENTIFIED THE VINS THIS IMPACTED, BUT I HAVE THE SAME ISSUE AND CAR. IT DOES NOT STATE WHY SOME IMPALAS WERE NOT SELECTED. BUT DIFFERENT FORUMS ON THE INTERNET, SHOW THERE ARE MORE IMPALAS AND THEIR OWNERS WHO HAVE THIS SAME ISSUE. SEE HTTPS://WWW.IMPALAFORUMS.COM/THREADS/EVAPORATOR-REPLACEMENT.1841471/ . DUE TO VOLUME OF OTHER COMPLAINTS, I BELIEVE THIS SHOULD BE A NATIONAL RECALL. THIS IS A SAFETY ISSUE ESPECIALLY DURING THE SUMMER MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337579July 5, 2020
ENGINE, POWER TRAIN
I HAD A CHECK ENGINE LIGHT WHEN I WENT AND CHECKED IT IT WAS A P236 CODE IN A P069E I ALSO WENT TO CHECK IT BECAUSE I NOTICED MY CAR WAS STARTING UP FUNNY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324672May 15, 2020
UNKNOWN OR OTHER
EVAPORATOR CORE FOR AIR CONDITIONING LEAKING. IT WAS CONFIRMED AT A CHEVY DEALERSHIP. DEALERSHIP QUOTED AN ESTIMATED REPAIR PRICE. I DECIDED TO GO WITH ANOTHER REPAIR SHOP. THE THIRD PARTY REPAIR SHOP MADE ME AWARE OF A SPECIAL BULLETIN ON MY VEHICLE(N182186881). THE CHEVY DEALERSHIP STATES THEY DO NOT KNOW OF ANY SPECIAL BULLETIN OR RECALL. THERE THEY WILL NOT MAKE THE REPAIR AT CHEVY'S COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322931May 1, 2020
UNKNOWN OR OTHER
THE CAR SHUT DOWN COMPLETELY ON ME THREE TIMES WHILE DRIVING IT, ONCE AN A RESIDENTIAL STREET AND TWICE ON A BUSY HIGHWAY. THIS IS SO DANGEROUS. I HAD TO WAIT 5-10 MINUTES EACH TIME BEFORE IT WOULD RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321855April 21, 2020
ENGINE
INCREASING TICKING NOISE FROM ENGINE. STARTED ABOUT 6 MONTHS AGO AND NOISE GETTING LOUDER. PER BALE CHEVROLET, IT IS COMING FROM PURGE VALVE AND VALVE IS OPERATING AS NORMAL. I DON'T FEEL THIS IS NORMAL, ESPECIALLY SINCE IT WASN'T DOING IT WHEN WE PURCHASED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320327April 6, 2020
ENGINE
I PURCHASED A 2017 CHEVROLET IMPALA VEHICLE IN MARCH OF 2019 AND A FEW MONTH'S AFTER PURCHASING THE VEHICLE I IMMEDIATELY STARTED NOTICING THAT THE VEHICLE WOLD STALL AND OR HESITATE TO START EVERY TIME I WOULD PUT GAS IN IT. IMMEDIATELY AFTER THAT THE CHECK ENGINE LIGHT CAME ON AND REMAINED ON UNTIL THIS DAY. I CURRENTLY WORK AT CARMAX AND AFTER SPEAKING WITH SOME MECHANIC'S, AS WELL AS AS READING SOME OF THE OTHER COMPLAINT'S I BELIEVE I AM EXPERIENCING THE SAME PROBLEM AS 2 OTHER BUYER'S THAT HAVE PREVIOUSLY FILED A COMPLAINT REGARDING THIS VEHICLE.THE SPARK PLUG TUBES ARE LEAKING AND THE LEAKS ARE CAUSED BY POROUS SPOTS IN THE HEAD CREATED DURING MANUFACTURING. THE SPARK PLUG TUBES ARE PERMANENTLY SEALED INTO THE HEAD AND ARE NOT REPLACEABLE. THIS IS A MANUFACTURING PROBLEM THAT NEEDS TO BE TAKEN CARE OF IMMEDIATELY. WE JUST PURCHASED THIS VEHICLE AND I AM BEING TOLD THAT THIS REPAIR IS GOING TO COST $3,000-$4,000 TO FIX, WHICH I AM NOT RESPONSIBLE FOR. I SHOULD BE ABLE TO HAVE THIS FIXED BY THE MANUFACTURER, I SHOULD'NT HAVE TO PAY FOR THIS REPAIR CONSIDERING THE VEHICLE WAS LITERALLY PURCHASED A YEAR AGO AS OF 3 WEEKS AGO. AND THE PROBLEM HAPPENED 3 MONTHS INTO ME HAVING THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316899March 8, 2020
SERVICE BRAKES
HIT THE BRAKES TO STOP AND THE THE CAR REVED AND HAD TO PUSH AS HARD AS I COULD TO TRY AND GET THE CAR TO STOP. 3RD TIME THIS HAPPENED. ALMOST GOT INTO A BAD ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316482March 5, 2020
STEERING
WHENEVER YOU MOVE THE STEERING WHEEL TO THE LEFT OR RIGHT AT A LOW SPEED OR MOVING THE JUST BACK AND FORTH A RUBBING/WEIRD SOUND IS MADE! WONDERING IF THIS IS A MAJOR CONCERN OR JUST AN INCONVENIENCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309834February 18, 2020
ELECTRICAL SYSTEM, STEERING
THE HMI MODULE HAS GONE OUT.THIS AFFECTS THE REAR VIEW CAMERA AND THE ENTIRE DISPLAY. SECONDLY, SINCE THEN THE POWER STEERING HAS ALSO GONE OUT ON THE CAR WHILE IN MOTION!! IT WENT OUT SUDDENLY. BRAND NEW BATTERY STILL NOT RESOLVED. THESE PROBLEMS ARE BOTH ELECTRICAL AND SEEM TO BE NOW COMMON PROBLEMS. GM SHOULD ISSUE RECALL AS THIS CAN CAUSE MAJOR ACCIDENT AND LOSS OF LIFE. THE ABSENCE OF REAR CAMERA MAKES VEHICLE OUT OF COMPLIANCE WITH THE LAWS STATING THAT ALL LATER MODELS SHOULD HAVE CAMERA. THERE IS NOTHING THAT CAN CAUSE THESE PROBLEMS. IT IS SIMPLY A DEFECT IN THE ELECTRICAL SYSTEM DESIGN. THESE PROBLEMS COST THOUSANDS OF DOLLARS TO FIX AND USUALLY DON'T MALFUNCTION TILL AFTER WARRANTY HAS EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306225January 31, 2020
SUSPENSION
FRONT END SUSPENSION IS MAKING NOISES, BALL JOINTS AND DRIVER SIDE AXLE LOOSE. WAS TOLD ALL THIS HAS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297858January 8, 2020
AIR BAGS
THE AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY AND AT TIMES REMAINS ILLUMINATED WHILE OTHER TIMES IT IS OFF. THE LIGHT COMES ON RANDOMLY AND DOES NOT ALWAYS STAY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279418November 11, 2019
AIR BAGS
FRONT END CRASH & AIRBAGS DID NOT DEPLOY
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11277942November 4, 2019
STEERING
AS I WAS DRIVING IN A CURVED LANE ALL OF A SUDDEN A WARNING LIGHT AND POPPED ON THE DASH ABOUT A POWER STEERING ISSUE AND I LOST ALL POWER STEERING AND WAS HEADING OUT OF CONTROL. I COULD NOT CONTROL THE CAR AT ALL IN THE CURVE. THEN I FINALLY WAS ABLE TO SLOW THE VEHICLE DOWN AND PULL OFF THE ROAD. WHO SHOULD I TALK TO ABOUT THIS MAJOR ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241989August 6, 2019
AIR BAGS
AIRBAG LIGHT COMES ON, ON THE PASSENGER SIDE WHEN NO ONE IS SITTING IN THE SEAT. THE LIGHT COMES ON FOR SERVICE. THE LIGHT WOULD COME ON ONCE I PUT THE CAR IN DRIVE OR ONCE I PUT THE VEHICLE IN PARK. THE FIRST TIME THE LIGHT WOULD COME ON AND GO OFF BUT THE SECOND TIME THE LIGHT STAYED ON.I TOOK MY CAR TO THE DEALER TWICE AND IT WAS A BAD SENSOR IN THE SEAT. IT TOOK A WEEK TO GET THE PART FROM THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234538July 24, 2019
AIR BAGS
THE PASSENGER SIDE AIR BAG ... IF I HAVE A PASSENGER ON FRONT SEAT THE AIRBAGS GOES OFF AND LIGHT COMES O THE DASH SAYING SERVICE AIRBAG... NOW I HAVE NO ONE IN THE CAR WITH ME AND AIRBAG LIGHT IS STILL ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233301July 19, 2019
UNKNOWN OR OTHER
AIR CONDITIONING EVAPORATOR CORE LEAKED ALL FREON GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231387July 12, 2019
ENGINE
MY 2017 CHEVY IMPALA'S, EQUIPPED WITH A 3.6L V-6 ENGINE, AIR CONDITIONING EVAPORATOR IS DAMAGED AND IS LEAKING REFRIGERANT AND RESULTING IN LOSS OF AIR CONDITIONING. THIS LOSS OF AIR CONDITIONING OCCURS ALL THE TIME-STATIONARY, IN MOTION--THE AIR CONDITIONING NO LONGER WORKS AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220847June 18, 2019
SERVICE BRAKES
AT HIGHWAY SPEEDS WHEN APPLAYING BRAKES THEIR IS A FIBREATIING FEEL ON BRAKE PETAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219940June 14, 2019
UNKNOWN OR OTHER
THE WARNING SYSTEM ON THE DRIVER CAR DOES NOT ALWAYS WOR. WILL NOT TELL ME IF BACKING UP IF SOMETHING IS COMING TOWARDS ME FROM THE LEFT SIDE AND THE INDICATOR ON THE DRIVER MIRROE DOES NOT ALWAYS WORK IF A CAR IS APPROACHING ME. I HAVE 63000 MILES ON THE CAR AND I THINK ITS A SAFTY ISSUE AND A FACTORY DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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