Chevrolet Impala Complaints (2004)

1,074 consumer complaints on file.

#10254001January 6, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CLUSTER IS OUT ON MY 2004 CHEVY IMPALA. THIS CONTROLS THE SPEED ODOMETER,TEMPERATURE GAUGE,GAS GAUGE,RPMS.FIRST THE SPEED ODOMETER WENT OUT THEN THE TEMPERATURE GAUGE MESSING UP NOW THE RPMS. I HAVE NOT HAD THIS CAR VERY LONG. ONLY HAS 66,000 MILES. THERE HAS NOT BEEN ANY CRASHES OR INJURIES YET. BUT I DO HAVE TWO SMALL CHILDREN. AND I'M VERY CONCERNED ABOUT THIS SAFETY MATTER. THE PART IS VERY EXPENSIVE AND I CAN'T AFFORD IT. NO RECALLS HAVE BEEN MADE TO MY KNOWLEDGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253776January 5, 2009
ELECTRICAL SYSTEM
2004 CHEVROLET IMPALA SPEEDOMETER OPERATING ERRATIC. DRIVING ON ICE IS DANGEROUS BECAUSE I WAS GOING APPROX 60MPH AND IT SHOWED 38MPH. I WAS GOING PAST THE MILE MARKERS AT ONE PER 60 SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253578January 2, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2004 IMPALA WITH A 3800 ENGINE.. SPEEDOMETER IS STUCK AT THE HIGHEST POINT IN READING, ABOVE 110 MPH WITHOUT THE CAR EVEN RUNNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253637January 2, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY SPEEDOMETER AND FUEL GAUGE HAS QUITE WORKING AS WELL AS MY CLIMATE CONTROL MOTOR. I BOUGHT THIS CAR USED WITHOUT A WARRANTY. WHEN THINGS STARTED GOING WRONG A COUPLE MONTHS AFTER I BOUGHT IT I STARTED LOOKING FOR INFO ONLY TO FIND LOTS OF COMPLAINTS ABOUT THE ISSUES I AM HAVING. I THINK THIS PROBLEM NEEDS TO BE ADDRESSED AND A RECALL ISSUED BEFORE SOMEONE GETS HURT OR KILLED DUE TO NOT KNOWING HOW FAST YOU ARE GOING OR RUNNING OUT OF GAS IN A COLD OUT OF THE WAY PLACE UNABLE TO GET HELP. I HAVE MANAGED NOT TO HAVE AN ACCIDENT OR RUN OUT OF GAS BUT OTHERS MAY NOT BE SO FORTUNATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253329December 31, 2008
ELECTRICAL SYSTEM
MY SPEEDOMETER WAS READING 75 AND IT FELT LIKE WE WERE BARELY MOVING. I PULLED OVER TO THE SIDE OF THE ROAD AND STOPPED, THE SPEEDOMETER READ 40 MILES AN HOUR.. SO WE CONTINUED ON OUR WAY HOME, AND IT IS STILL STUCK ON 15. I WILL GET CHECKED OUT AS SOON AS POSSIBLE. THE REASON THAT I'M COMPLAINING IS THAT I JUST LEARNED OF YOUR WEB SITE BY BROWSING ON MY PC FOR WARRANTY'S ON 2004 IMPALA'S. I READ A LOT OF THE COMPLAINT'S ABOUT PEOPLE COMPLAINING ABOUT THERE IMPALA'S. I NOTICED THAT I HAVE OR HAVE HAD THE SAME PROBLEMS THAT THEY HAVE, OR HAVE HAD WITH THE STEPPER MOTORS GOING BAD. SOUNDS LIKE THERE IS A RECALL TYPE PROBLEM HERE THAT GM IS NOT TAKING CARE OF IT HAS TO DO WITH ALL GM PRODUCTS FOR THE YEARS 2003 TO 2006. THIS IS NOT A PART THAT CAN BE ABUSED BY THE CAR OWNER. IT IS A DEFECTIVE PART AND NEEDS TO BE REPLACED BY THE MANUFACTURE. THERE IS A VERY SERIOUS SAFETY ISSUE HERE AND NEEDS TO BE TAKEN CARE OF BEFORE SOMEONE GETS HURT OR KILLED. THERE IS THOUSANDS OF PEOPLE WITH THE SAME PROBLEM I HAVE SEEN SEARCHING THE WEB FOR IMPALA SPEEDOMETER PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252973December 28, 2008
STEERING
OWN 2004 CHEVROLET IMPALA. HAD VEHICLE INSPECTED FOR PULSATING FEEL IN STEERING SHAFT IN 10-10-2005,08-31-06,01-24-07 AND FINALLY 12-27-08. STEERING SHAFT WAS LUBRICATED ON 08-31-06 FOR INSUFFICIENT LUBRICATION. NOW CHEVROLET DEALER SAYS I NEED TO REPLACE THE INTERMEDIATE STEERING SHAFT AFTER MY WARRANTY HAS EXPIRED! PLEASE REFER TO NHTSA CAMPAIGN ID NUMBER 08E063000 COMPONENT: STEERING. THANK YOU FOR YOUR ATTENTION INTO THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252910December 27, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER BECAME ERRATIC AND COMPLETELY STOPPED WORKING; STUCK ON 80 OR 100 MPH AT ALL TIMES. DANGEROUS TO DRIVE IN INCLEMENT WEATHER DUE TO INABILITY TO JUDGE SPEED OF VEHICLE ACCURATELY; POSSIBLE MOTOR VEHICLE ACCIDENT AND/OR SPEEDING TICKETS. NOTHING DONE BY OWNER AT THIS TIME DUE TO COSTLY REPAIR; FEEL GM RECALL APPROPRIATE DUE TO MANY ONLINE COMPLAINTS FOR SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252756December 24, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER IS NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252636December 23, 2008
ELECTRICAL SYSTEM
SPEEDOMETER ON MY 2004 CHEVROLET IMPALA HAS STOPPED WORKING PROPERLY AND GIVES ERRONEOUS READINGS. CAN READ ANYWHERE FROM 0 TO 120+ MPH AT NORMAL HIGHWAY SPEEDS AND FROM 0 TO 60 MPH WHEN YOU ARE STOPPED AT A TRAFFIC LIGHT. ADDITIONALLY, THE TEMPERATURE GAUGE INSTRUMENT IS ALSO MALFUNCTIONING. THE VEHICLE WAS TAKEN TO THE CHEVROLET DEALER AND THEY INFORM ME THAT THE REPAIR WILL COST $460.00. THE SPEEDOMETER DEFECT IS EXTREMELY HAZARDOUS AS THIS IS AN IMPORTANT PIECE OF SAFETY EQUIPMENT. I CONTACTED CHEVROLET CUSTOMER SERVICE 800-222-1020 WHO ADVISED THAT THEY HAVE A SERVICE BULLETIN #07-187 FOR THIS SAME PROBLEM ON OTHER CHEVROLET MODELS BUT THE IMPALA IS NOT INCLUDED ON THE BULLETIN. NHTSA NOW HAS 48 PAGES OF COMPLAINTS ON THIS SAME PROBLEM WITH THE SAME VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252687December 23, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
WHILE DRIVING ON THE INTERSTATE AT 70MPH THE SPEEDOMETER STUCK AT 70 AND THERE WAS NO WAY TO KNOW WHAT SPEED I WAS GOING. BEING 100 MILES FROM HOME, I CONTINUED ON, GAUGING MY SPEED BY OTHER MOTORISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252570December 22, 2008
ELECTRICAL SYSTEM
AFTER 20 TO 30 MINUTES ON THE INTERSTATE, THE SPEEDOMETER SLOWLY FALLS TO 20 OR 0 MPH, ALL WHILE YOU ARE STILL MOVING AT AROUND 70 MPH. THE ODOMETER CONTINUES TO FUNCTION DURING THIS TIME. IF YOU STOP THE VEHICLE, THE SPEEDOMETER SEEMS TO RECALIBRATE, AND TAKES ANOTHER 20 TO 30 MINUTES TO REINDUCE. NO TROUBLE CODES WERE SET. TO REPLICATE THE PROBLEM, YOU WOULD NEED TO GET A DEALER TO DRIVE ON THE HIGHWAY FOR 1/2 AN HOUR...IT NEVER FAILS AROUND TOWN. THE DEALER ACTED LIKE THEY HAD NEVER HEARD OF SUCH A THING, BUT THEY WANTED BIG $$ TO REPLACE THE INSTRUMENT CLUSTER. BASED ON PILES OF CORROBORATING INFORMATION ONLINE, I REPLACED THE INSTRUMENT CLUSTER STEPPER MOTORS MYSELF WITH SWITCH PART # X25.168 WHICH FIXED THE PROBLEM. IF YOU ARE HANDY, YOU CAN DO IT IN AN HOUR WITH ONLY A SCREWDRIVER AND A SOLDER IRON. THE FAILING SPEEDOMETER MOTOR THAT I REMOVED WAS BINDING SLIGHTLY; THE WORKING MOTORS FOR THE FUEL AND TEMP GAUGES WERE NOT. GM'S DENIAL OF THIS PROBLEM WHILE IT IS ALL OVER THE INTERNET IS HARD TO UNDERSTAND. I GUESS THEY WOULD GO BANKRUPT IF THEY REPLACED THE FAILING CLUSTERS, BUT THEY WOULD NOT EVEN PROVIDE INFORMATION LIKE THE GM PART NUMBER FOR THE FAILING MOTOR, NOR WOULD THEY IDENTIFY THE VENDOR. I HAD TO USE NEWS GROUP HEARSAY AND ORDER THE PARTS FROM A VENDOR ON EBAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252250December 18, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER FAILED BY VERY SLOWLY DROPPING TO ZERO MPH WHILE TRAVELING ON I65. I DID NOT REALIZE THE SPEEDOMETER HAD FAILED UNTIL I REALIZED I WAS PASSING OTHER PEOPLE AND THE CAR WAS GETTING QUITE DIFFICULT TO HANDLE. AFTER SLOWING DOWN AND FOLLOWING A GROUP OF TRUCKS I WATCHED THE SPEEDOMETER SLOWLY FALL TO ZERO OVER A PERIOD OF 15 MINUTES OR SO. I HAVE NEVER HAD A SPEEDOMETER DO THIS, THEY EITHER WORKED OR DID NOT WORK. FORTUNATELY NO ONE WAS HURT THOUGH ONLY BECAUSE I REALIZED I WAS DRIVING AT A SIGNIFICANTLY HIGHER SPEED THAN THE SURROUNDING TRAFFIC WHICH WAS ALREADY AVERAGING 10 TO 15 MPH OVER THE SPEED LIMIT OF 70 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251896December 15, 2008
ELECTRICAL SYSTEM
SPEEDOMETER FAILED APPROXIMATELY 1 YEAR AGO. INSTRUMENT CLUSTER REPLACED AND NOW THE SPEEDOMETER HAS STOPPED WORKING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251159December 9, 2008
ELECTRICAL SYSTEM
DASHBOARD INSTRUMENT FAILURES. FIRST THE RPM GAUGE STOPPED WORKING. THEN THE TEMPERATURE GAUGE STOPPED WORKING. THEN THE GAS GAUGE STOPPED WORKING. ALL WITHIN THE LAST 6 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251166December 9, 2008
ELECTRICAL SYSTEM
SPEEDOMETER DOES NOT WORK PROPERLY. THINK I'M DRIVING THE LEGAL SPEED LIMIT AND COME TO FIND OUT I AM NOT AND HAVE NOT BEEN FOR A YEAR OR SO NOW. NEW PROBLEM AS OF 11/08, HEADLIGHTS GO OUT COMPLETELY WHEN HIGH BEAMS ARE TURNED ON FOR A SHORT TIME. MAJOR SAFETY HAZARDS AND GM HAS DONE NOTHING TO FIX THE PROBLEMS (SEE CARCOMPLAINTS.COM RE: 2004 CHEVY IMPALA'S). I CAN NOT AFFORD TO FIX ANOTHER PROBLEM WITH THIS CAR, SO NOTHING HAS BEEN DONE TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251211December 9, 2008
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH IN THE EVENING, THE EXTERIOR HEADLIGHTS ON BOTH THE DRIVER AND PASSENGER SIDES FAILED. THE CONTACT STOPPED THE VEHICLE AND TURNED THE DIMMER SWITCH ON AND OFF, WHICH ALLOWED THE EXTERIOR LIGHTS TO REGAIN POWER. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE FOLLOWING DAY, THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY STATED THAT THE DIMMER SWITCH NEEDED TO BE REPLACED. THE DIMMER SWITCH WAS REPLACED THAT SAME DAY. THE MANUFACTURER STATED THAT THERE WAS NO RECALL; THEREFORE, THEY WERE NOT LIABLE FOR THE REPAIRS. THE CURRENT MILEAGE WAS 67,924 AND FAILURE MILEAGE WAS 67,919. UPDATED 12/30/08 *CN UPDATED 12/30/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251043December 8, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT NOTICED THAT THE SPEEDOMETER DISPLAYED 120 MPH. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD, PARKED THE VEHICLE, AND THE SPEEDOMETER DISPLAYED 70 MPH. THE CONTACT DROVE TO HIS RESIDENCE. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS RELATED TO HIS VEHICLE; HOWEVER, THEY WERE NOT LIABLE FOR THE REPAIRS. THE DEALER HAS NOT BEEN NOTIFIED. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 49,000 AND FAILURE MILEAGE WAS 48,970.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251136December 8, 2008
STEERING
BEGAN NOTICING CLICKING IN STEERING DURING TURNS. MY 2004 HAD APPROXIMATELY 21,000 MILES ON IT AT THAT TIME. TOOK IT TO DEALER WHO TEST DROVE IT AND COMMENTED THAT CHEVROLET HAS HAD AN ON-GOING PROBLEM WITH THE STEERING SHAFT. A FIX WOULD COST OVER $300. I WROTE SEVERAL LETTERS TO GM ASKING WHY I WAS ASKED TO PAY FOR REPAIRS ON AN ITEM THEY SOLD KNOWING IT WAS DEFECTIVE. THEY EVENTUALLY OFFERED TO PAY HALF THE COST OF THE REPAIRS. I HAD IT REPAIRED BY THE DEALER AT A COST OF AROUND $140. AFTER DESCRIBING IT TO FRIENDS WHO ALSO OWNED CHEVY'S (TRUCKS) THEY COMMENTED THAT THEIRS WAS DOING THE SAME THING. MADE US WONDER WHY A RECALL WASN'T ORDERED.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250951December 6, 2008
ELECTRICAL SYSTEM
I HAVE NOTICED THAT FOR THE PAST FEW WEEKS, WHENEVER THE TEMPERATURE IS BELOW 20 DEGREES, THE SPEEDOMETER ACTS FUNNY. THE SPEEDOMETER READS ANYWHERE FROM 25 TO 80 MILES FASTER THAN MY ACTUAL SPEED; TODAY, I WASN'T GOING ANY MORE THAN 30MPH AT THE MOST, AND THE SPEEDOMETER NEEDLE WAS POINTING DIRECTLY DOWN TO THE CAR FLOOR. A FEW PEOPLE ON A COUPLE OF MESSAGE BOARDS SUGGESTED TURNING THE IGNITION KEY TO 'ACCESSORIES' ON AND OFF RAPIDLY SEVERAL TIMES, BUT ALL IT DID WAS BRING THE SPEEDOMETER DOWN FROM 85 TO 70. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250953December 6, 2008
ELECTRICAL SYSTEM
I AM A SINGLE PARENT, MOTHER OF 2 BOYS WHO TRAVELS WITH ME EVERYTIME I DRIVE MY CAR, FOR ABOUT 2 WEEKS NOW IN MY 2004 CHEVY IMPALA THE SPEEDOMETER HAS NOT WORKED, WHEN MY CAR IS PARKED THE SPEEDOMETER READS 60 MPH AND WHEN I DRIVE MY CAR THE SPEEDOMETER HAD GONE PAST THE 120 MPH ALL THE WAY TO THE D FOR DRIVE. I AM SO UPSET I CAN NOT AFFORD TO PAY FOR A NEW CLUSTER BECAUSE FROM MY INTERNET SEARCH THAT SEEMS TO BE THE PROBLEM I DON'T HAVE THAT KIND OF MONEY. IT'S A SAFETY ISSUE BECAUSE I DON'T KNOW HOW FAST I AM REALLY GOING SOMETIME I MIGHT BE GOING TO SLOW FOR THE PERSON BEHIND ME AND THEY MIGHT GET UPSET THINKING I AM DOING IT ON PURPOSE AN FOLLOW ME OUT OF ANGER WHO KNOWS AND IF I AM GOING TO FAST I MAY CAUSE AN ACCIDENT. THIS IS NOT GOOD SOMEBODY HAS TO DO SOMETHING ABOUT THIS, I AM SOOOOOOO UPSET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala