Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10091431September 7, 2004
STEERING
AFTER GOING OVER A BUMP, THE VEHICLE VIBRATED. THE DEALER STATED THAT THE STEERING GEAR SHAFT WAS DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088485August 24, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), POWER TRAIN:AUTOMATIC TRANSMISSION
1. WITHIN THIS PAST MONTH, AM NOTICING TREMENDOUS POWER LOSS AND SHIFTING/TIMING ISSUES WITH THE TRANSMISSON WHEN ACCELERATING TO HIGHER GEAR.. POTENTIAL CONSEQUENCE WOULD BE INSUFFICIENT POWER TO ACCELERATE OUT OF THE WAY OF ONCOMING TRAFFIC.*AK 3. HAVE INVESTIGATED AND SEEN NUMEROUS COMPLAINTS ONLINE CONCERNING A SHIFT SOLENOID THAT IS A VERY TROUBLESOME ISSUE WITH A LOT OF GM OWNERS. TYPICAL PARTS COST AND LABOR FOR THIS PROBLEM RUNS IN THE $400.00 BALLPARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088082August 17, 2004
STEERING
CLICKING OR CLUNKING SOUND IN THE FRONT END WHEN YOU TURN TO GO AROUND A CORNER. IT SOUNDS LIKE SOMETHING IS LOOSE. I HAVE CALLED THE DEALER ABOUT THE PROBLEM. THEY WERE VERY MUCH AWARE OF IT. THEY HAVE HAD TO REPLACE THE FAULTY PARTS QUITE OFTEN. MY PROBLEM IS THAT I AM OVER MY WARRANTY IN MILES. THIS IS ALSO NOT JUST A PROBLEM ON THE 2002 MODELS. IT HAS BEEN A PROBLEM BEFORE. BECAUSE THIS HAS BEEN AND ON GOING PROBLEM I FEEL ALL VEHICLES WITH THIS PROBLEM SHOULD BE RECALLED. THANK YOU FOR YOUR TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082137July 16, 2004
EXTERIOR LIGHTING:TURN SIGNAL, EXTERIOR LIGHTING:BRAKE LIGHTS
WHILE DRIVING AT ANY SPEED BRAKE LIGHTS AND TURN SIGNALS FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075316June 13, 2004
ELECTRICAL SYSTEM:IGNITION
VEHICLE FAILS TO START - MOTOR DOES NOT CRANK, STARTER DOES NOT ENGAGE. TESTS SHOW BATTERY, STARTER, ALTERNATOR CIRCUITS ARE GOOD - NO ERROR CODES GIVEN. VEHICLE ENGINE RUNS ROUGH AND THE GAS MILEAGE HAS DECREASED CONSIDERABLY. LOCAL MECHANIC STATES THAT GENERAL MOTORS IS HAVING A PROBLEM WITH THE COMPUTERS OVERWRITING ITS OWN CODE AND THEREFORE CAUSES PROBLEMS, SUCH AS THIS, WITH THE VEHICLE. VEHICLE STARTS OCCASIONALY AT BEST. VEHICLE IS UNRELIABLBE - CANNOT TRUST IT TO START WHEN NEEDED. GOING TO CALL DEALER TO CHECK IF THERE IS A "SILENT RECALL" TO CORRECT THE PROBLEM. OTHERWISE, WILL ATTEMPT TO USE NHTSA SERVICE BULLETIN #00214A TO TRY TO GET PROGRAM RELOADED INTO VEHICLE'S COMPUTER WITHOUT CHARGE THOUGH I EXPECT VERY LITTLE HELP, IF ANY, FROM A DEALER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065395June 4, 2004
STEERING:COLUMN
WHILE DRIVING AT ANY SPEED THERE WAS A CLICKING SOUND COMING FROM THE STEERING COLUMN. ALSO, CONSUMER WAS SLOWING FOR A STOP SIGN WHEN ANOTHER VEHICLE COLLIDED INTO THE RIGHT FRONT SIDE OF CONSUMER'S VEHICLE. CONSUMER ATTEMPTED TO AVOID THE COLLISION, BUT WAS UNABLE TO SO DUE TO THE STEERING COLUMN LOCKING UP. *AK *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10072806May 18, 2004
AIR BAGS
I WAS INVOLVED IN A SIDE IMPACT COLLISION IN A 2002 CHEVROLET IMPALA POLICE PACKAGE. I WAS HIT IN THE DRIVERS SIDE DOOR , THEN MY VEH RUN UP INTO A PARKING LOT WHERE I STRUCK A SIGN. I WAS INJURED IN THE ACCIDENT.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10065629April 6, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
AT AROUND 10000 MILES, AFTER BRAKING AT AN INTERSECTION, HEARD A LOUD SQUEALING SOUND COMING FROM LEFT FRONT TIRE. TOOK CAR TO DEALERSHIP AND THEY SAID THE CALIPER HAD SEIZED. THEY REPAIRED THE CALIPER, REPLACED THE BRAKE PAD AND TURNED BOTH FRONT ROTORS. NOW AT 47000 MILES, AGAIN AFTER PULLING AWAY FROM AN INTERSECTION, WITH NO PREVIOUS INDICATORS, I HEARD A HORRIBLE METAL ON METAL GRINDING SOUND AND VEHICLE WAS BARELY DRIVABLE TO GET OFF THE ROAD. TOOK THE CAR BACK TO DEALERSHIP, AND THEY SAID THAT THE LEFT INSIDE BRAKE PAD WAS PRACTICALLY GONE EVEN THOUGH THERE WAS NO NOISE FROM A WEAR INDICATOR, AND AS A MEASURE OF "GOOD FAITH" THEY WOULD REPLACE THE CALIPER, BUT BECAUSE THE LEFT ROTOR WAS DAMAGED, I WOULD NEED TO AGAIN HAVE BOTH FRONT ROTORS TURNED BEFORE NEW FRONT PADS COULD BE INSTALLED. DEALER DENIES ANY RESPONSIBILITY OR FAULT FOR NOT HAVING REPLACED THE DEFECTIVE LEFT FRONT ROTOR IN THE FIRST PLACE. I'M STUCK WITH A $200 BILL FOR NEW FRONT BRAKES WITHOUT ANY WARNING FROM A BRAKE WEAR INDICATOR, OR ANY OBVIOUS PULLING, SHIMMY OR OTHER NORMAL INDICATORS THAT NEW BRAKE PADS MIGHT BE REQUIRED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064408April 2, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHEN USING MY CRUISE CONTROL, TURNING IT ON AND CANCELING, THERE IS A CLUNK. BROUGHT IT TO THE DEALER UNDER WARRANTY AND SAID BASED ON ANOTHER CHEVY IMPALA IT WAS NORMAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063061April 1, 2004
AIR BAGS:FRONTAL
AFTER A 45 MPH FRONTAL COLLISION FRONT AIR BAGS DID NOT DEPLOY. TWO PEOPLE WERE INJURED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10062035March 12, 2004
POWER TRAIN:MANUAL TRANSMISSION
CODE P1811 CAME UP ON THE INFO SCREEN. THE PRESSURE CONTROL MODULE WENT OUT AND FRIED MY TRANSMISSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060632March 7, 2004
TIRES
PURCHASED 2, GOODYEAR EAGLE LS, P225/60R-16 TIRES TO REPLACE ORIGINAL GOODYEAR GT'S AT 27,000 MILES ON A 2002 IMPALA. AFTER DRIVING ON THE LS FOR ABOUT A MONTH AND EXTREMELY DISSATISFIED WITH THE THUMPING AND BOOM, BOOM, BOOM NOISES AND FEEL OF THE RIDE...., I TOOK THEM TO THE TIRE DEALER WHO SAID HE WOULD PUT THEM ON THE MACHINE THAT TESTS FOR DEFECTS. BOTH TIRES FAILED THE TEST. THE DEALER SAID IT WAS VERY UNUSUAL TO HAVE BOTH TIRES FAIL. THEY REPLACED THEM AT NO COST WITH IDENTICAL TIRES. THE REPLACEMENTS UNFORTUNATELY ACTED THE SAME WAY. I DID NOT WANT TO GO THROUGH THE TESTING AGAIN, SO I JUST PAID TO HAVE 2 NEW MICHELIN HYDROEDGE'S INSTALLED. OF COURSE I COULD NOT ADD 2 NEW TIRES TO THE FRONT OF MY VEHICLE WITH ANOTHER BRAND OF TIRE, SO I HAD TO PURCHASE ANOTHER 2 MICHELINS AT AN ADDITIONAL COST OF $251. WITH THE NEW MICHELINS INSTALLED, THE RIDE AND HANDLING WAS BEAUTIFUL. SOMETHING IS DREADFULLY WRONG WITH THE GOODYEAR EAGLE LS'S. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060195March 2, 2004
STEERING:GEAR BOX:SHAFT PITMAN
MY WIFE BOUGHT A 2002 IMPALA AND WE BOTH LOVE THE CAR. BUT RECENTLY IT HAS HAD A CLUNKING IN THE STEERING COLUMN. I AM A MECHANIC AND KNOW THAT IT COULD BE A FAULTY INTERMEDIATE SHAFT. WHY IS THERE NO RECALL FOR THIS PROBLEM? I HAVE RESEARCHED THESE ARCHIVES AND HAVE SEEN MANY SIMILAR COMPLAINTS. EVEN SOME FAILURES. WHY ARE DEALERS NOT WILLING TO DO ANY REPAIRS FOR THE CLUNKING NOISE?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054130February 24, 2004
STEERING
WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT, THE STEERING WHEEL MADE A KNOCKING SOUND. THE CONSUMER BELIEVED IT WAS THE INTERMEDIATE SHAFT. PLEASE DESCRIBE FURTHER. *JB THE STEERING FELT LOOSE AS IF IT SHOULD HAVE BEEN TIGHTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056412February 3, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 CHEVROLET IMPALA, IN THE WINTER BELOW 20 DEGREES CAR MUST WARM UP BEFORE IT CAN BE SHIFTED IN TO DRIVE. IT HAS BEEN THIS WAY SINCE NEW.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056165January 30, 2004
ENGINE AND ENGINE COOLING
INTAKE MANAFOLD LEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056168January 30, 2004
ENGINE AND ENGINE COOLING
INTAKE MANAFOLD LEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055076January 28, 2004
ELECTRICAL SYSTEM:IGNITION
WHILE TRAVELING ON A RESIDENTIAL STREET THE CAR CUT OFF WITHOUT WARNING. THE NEXT WEEK WHILE ON THE HIGHWAY TRAVELING AT 70 MPH THE CAR CUT OFF AGAIN WHICH WAS VERY DANGEROUS. ONCE I GOT IT STARTED IT CUT OFF ABOUT 4 MORE TIMES BEFORE I COULD GET HOME. THE DEALER REPLACE THE FUSE BOX. NOW ABOUT 7 MONTHS LATER THE PROBLEM IS HAPPENING AGAIN. I INFORMED GMAC AND THEY TOLD ME TO GO BACK TO THE DEALER. I GUESS SO THEY CAN HAVE ANOTHER CHANCE TO HURT SOMEONE THIS TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054992January 27, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
THE WINDSHIELD WIPERS STAYED IN THE UPRIGHT POSITION WHEN THEY WERE SHUT OFF. TOOK THE CAR TO THE BILL WINK DEALER AND PAID $ 78.00 TO REPOSITION THEM BUT ONLY 3 DAYS LATER, THE WIPERS WON'T EVEN MOVE. I HEAR THE MOTOR TRYING TO MOVE THEM BUT ITS LIKE THEY JUST DON'T CATCH THE WIPER TO MOVE THEM. DOES ANYONE HAVE ANY SUGGESTIONS? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055257January 16, 2004
FUEL SYSTEM, GASOLINE
DURING COLD WEATHER MONTHS THE CONSUMER COULD SMELL FUEL FUMES INSIDE THE VEHICLE. THE CAUSE HAS YET TO BE DETERMINED. THE DEALERSHIP HAS BEEN NOTIFIED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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