Chevrolet Impala Complaints (2004)

1,074 consumer complaints on file.

#10267019April 27, 2009
ELECTRICAL SYSTEM
I HAVE A 2004 CHEVY IMPALA THAT STARTED HAVING PROBLEMS WITH THE SPEEDOMETER. THE SPEEDOMETER WILL READ THE WRONG SPEED WHEN IT IS MOVING AND STANDING STILL. IT WOULD EVEN READ OVER 120MPH WHEN THE CAR IS TURNED OFF. I AM AN ELECTRONICS TECHNICIAN AND DO ALMOST ALL OF MY AUTO WORK MYSELF. I HAVE 2 BROTHERS THAT ARE MECHANICS. IT SEEMS TO ME THAT THE STEPPER MOTORS ARE GOING BAD INSIDE THE INSTRUMENT CLUSTER. THE CLUSTER SHOULD BE RECALLED, BUT I CANNOT WAIT FOR THIS TO HAPPEN. I FOUND A GM PARTS WEBSITE AND TRIED TO ORDER THE WHOLE NEW CLUSTER FROM THEM FOR $154.64. IT ONLY TOOK ME 20 MINUTES TO PULL THE OLD ONE OUT. I RECEIVED AN E-MAIL STATING THAT GM WILL NO LONGER LET THE AVERAGE PERSON BUY THIS INSTRUMENT CLUSTER. YOU NOW NEED TO GET IT FROM A DEALER AT A LARGELY INFLATED PRICE. WHAT A SCAM. NOT ONLY ARE WE DEALING WITH A SAFETY ISSUE, IT SOUNDS LIKE THERE IS A SCAM GOING ON ALSO. I HOPE THIS IS NOT BEING DONE TO PROTECT THE DEALERS. I THINK THAT GM NEEDS TO STEP UP TO THE PLATE AND MAKE THINGS RIGHT WITH ALL OF THESE UPSET PEOPLE. I'LL BET NONE OF THESE PEOPLE WILL BUY ANOTHER GM PRODUCT AGAIN, INCLUDING ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266709April 25, 2009
ELECTRICAL SYSTEM
SECURITY LIGHT COMES ON CAR WILL NOT START BATTERY AND STARTER ALL FINE. THOUSANDS OF PEOPLE HAVE THE SAME PROBLEM WITH THESE GMS AND STILL NO RECALL. LET THEM GO UNDER AND I HOPE THEY LOOSE THEIR HOMES AND BOATS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266602April 24, 2009
ELECTRICAL SYSTEM
CAR INTERMITTENTLY FAILS TO START. POWER TO ACCESSORIES GOOD, BUT IGNITION WILL NOT WORK. AFTER 30 MINUTES OR SO, IT STARTS, WITH NO PROBLEMS FOR 1 -2 MONTHS, THEN IT HAPPENS AGAIN. I TOOK IT TO THE DEALER, WHO READ THE CODE AND REPLACED A PART, BUT AFTER A FEW MOTHS IT STARTED HAPPENING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266424April 22, 2009
ELECTRICAL SYSTEM
I WAS DRIVING MY CAR AND NOTICE THAT I WAS GOING 80MPH, BUT I COULD NOT HAVE BEEN GOING THAT FAST. I PULLED OVER TO THE SIDE OF THE ROAD SCARED! NOTICED THAT MY CAR WAS STILL STUCK ON 80MPH. A FEW WEEKS LATER THE GAGE THAT TELLS ME THAT THE CAR IS OVER HEATING WENT OUT ON ME AS WELL. IT COST WAY TO MUCH TO REPAIR THIS DEFECT THAT MANY PEOPLE ARE HAVING WITH THIS MAKE AND MODEL OF CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265988April 19, 2009
ELECTRICAL SYSTEM
2004 CHEVROLET IMPALA DASHBOARD CLUSTER FAILURE. THE INSTRUMENTATION PROVIDES INACCURATE DATA, SPEED, FUEL AND TEMPERATURE GAUGES ARE NOT ACCURATE. SPEED SHOWS MORE THAN 100 MPH STANDING STILL. CAR HAS 44,000 MILES AND NO LONGER UNDER WARRANTY SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265972April 18, 2009
ELECTRICAL SYSTEM
SPEEDOMETER GOES HAYWIRE; "TRACTION ACTIVE" SENSOR COMES ON AND MAKES A STRANGE NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265738April 17, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER ON MY 2004 CHEVY IMPALA WENT HAYWIRE WHILE I WAS ON A HIGHWAY. IT STARTED TO SHOOT WAY UP, TELLING ME I WAS TRAVELING 100 MPH, THEN WOULD DROP DOWN AND IT APPEARED I WAS GOING VERY SLOW. THIS WENT ON FOR A COUPLE DAYS AND THEN FROZE ABOUT 23 MPH. THIS COULD CREATE AN UNSAFE CONDITION BECAUSE YOU NEVER KNOW HOW FAST YOU ARE REALLY TRAVELING. MY SON'S 2004 CHEVY PICK UP HAD THE SAME PROBLEM, ALMOST IDENTICAL MILEAGE AND GM FIXED IT NO CHARGE. WHEN I INQUIRED ABOUT THAT, THEY SAID, "IT'S A DIFFERENT PROBLEM". MY COST TO REPAIR WAS $545; THE WHOLE INSTRUMENT CLUSTER HAD TO BE REPLACED. LOOKING ON CARCOMPLAINTS.COM, THERE ARE 106 COMPLAINTS (LAST TIME I CHECKED) FOR THE SAME ISSUE, YET GM REFUSES TO ACKNOWLEDGE THERE'S A PROBLEM WITH THE 2004 CHEVY IMPALA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265439April 15, 2009
ELECTRICAL SYSTEM
2004 CHEVROLET IMPALA SPEEDOMETER WENT ERRATIC AT ~ 65,000 MILES. THE SPEEDOMETER THEN FAILED. DEALER STATED IT IS A FAILED A STEPPER MOTOR AND WILL REQUIRE ~ $500 FOR REPAIR. HAVING THE SPEEDOMETER FAIL CAUSES A MAJOR SAFETY CONCERN DUE TO VEHICLE SPEED IS UNKNOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265261April 14, 2009
ELECTRICAL SYSTEM
2004 CHEVY IMPALA HAS A MALFUNCTIONING "PASSLOCK" SYSTEM. THE IGNITION WILL NOT ALLOW YOU TO START THE CAR AT TIMES - VERY FRUSTRATING. YOU MUST WAIT FOR IT TO RESET ITSELF, WHICH SOMETIMES TAKES A HALF HOUR, I KNOW MANY OTHER IMPALA OWNERS ARE HAVING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265198April 14, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED MY 02 IMPALA LATE 07 USED, IT HAD APPROX. 30K MILES. ABOUT 60K MILES IT STARTED TO HARD SHIFT, THEN STARTED OVERHEATING. IT WOULD ONLY HARD SHIFT WHEN PUT INTO REVERSE, 1ST AND 2ND EVERY NOW AND THEN AND AS THE TIME HAS GONE ON ITS DOING IT MORE AND MORE, AND SHIFTING EVEN HARDER, I CALLED A DEALERSHIP AND THEY SAID TOUGH. I AM VERY UNHAPPY WITH THIS PROBLEM, I HAVE A 2 YEAR OLD IN MY CAR WITH ME AT ALL TIMES AND THIS ISSUE IS NOT SAFE. OTHER THAN THIS I LOVE THE CAR. ITS GREAT ON GAS AND ALL AROUND WONDERFUL, I AM JUST VERY UNHAPPY WITH THE TRANSMISSION. I TOOK IT TO AAMCO AND THEY SAID ITS GOING TO NEED TO BE REPLACED SOON, HARD SHIFT AND LONG SHIFT. AND THEY SAID THAT IF I KEEP DRIVING IT I WILL BE DOING MAJOR HARM TO THE TRANNY. I CANT AFFORD THIS AND IT SEEMS AS IF I AM NOT THE ONLY ONE WITH THIS PROBLEM. I KNOW 1 OTHER PERSON THAT HAS AN 04 IMPALA AND THEY HAVE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265052April 13, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2004 IMPALA SPEEDOMETER NOT FUNCTIONING. WITH VARYING SPEED LIMITS THROUGHOUT THE CITY I FEEL THAT THIS IS A SAFETY PROBLEM AND PREVENTS A DRIVER FROM BEING IN COMPLIANCE WITH THE LAW. WIFE DRIVES A LOT ON HER JOB AND WOULD NOT LIKE FOR HER TO BE DRIVING TOO FAST FOR ROAD CONDITIONS. ONE CANNOT RELY ON OTHER DRIVERS TO DICTATE ONES SPEED. SEEMS TO BE AN ONGOING PROBLEM WITH THIS MAKE AND MODEL. INFORMATION TELLS ME THAT THE '04 TRUCKS WITH THIS PROBLEM WERE FIXED BY GM COMPANY AND THE CARS ARE HAVING THE SAME PROBLEM BUT ARE NOT BEING REPAIRED BY GM. THE RATIO OF COMPLAINTS TO THIS PROBLEM COMPARED TO THE OTHER PROBLEMS WITH THIS MAKE AND MODEL TELL ME THAT GM SHOULD ADDRESS THE PROBLEM BEFORE THERE ARE SERIOUS CONSEQUENCES INVOLVING THE INABILITY OF A DRIVER OF A 2004 IMPALA TO DETERMINE THEIR SPEED AND POSSIBLY RESULTING IN A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265005April 11, 2009
ELECTRICAL SYSTEM
JUST DRIVING NORMALLY TO AND FROM WORK THE SPEEDOMETER WILL STOP WORKING NOT ALLOWING THE DRIVER TO BE ABLE TO TELL HOW FAST THEY ARE GOING. EVEN AFTER SHUTTING THE CAR OFF THE SPEEDOMETER WILL NOT DISPLAY THE PROPER SPEED THE VEHICLE IS TRAVELING. THIS IS THE SAME FAILURE THAT GM HAD MADE A RECALL FOR THEIR TRUCKS AND SUV'S BUT WILL NOT FIX THE CAR'S GAUGE CLUSTERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264443April 8, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER OCCASIONALLY MALFUNCTIONS. BROUGHT TO DEALER BUT DEALER STATES THAT THERE IS NOTHING THEY CAN DO UNTIL IT MALFUNCTIONS PERMANENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264035April 3, 2009
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
AT 38,000 MILES...THE SPEEDOMETOR FAILS WHEN YOU ARE ON THE HIGHWAY. AT FIRST IT JUST SLOWLY DROPPED TO 0. THEN THE THERMOMETER WENT HAYWIRE; I CK'D THE ENGINE EVERYTHING WAS FINE...IT REGISTERS ALL AROUND THE GLOBE NOW. NOW THE SPEEDOMETOER WORKS WHEN IT WANTS TO....I TRAVEL A LOT, AND THIS THING SETTLES DOWN AFTER A LONG TRIP HOPEFULLY...LAST TIME IT WENT TO THE BOTTOM OF THE GAUGE. I JUST CAN'T WAIT FOR A COP TO SEE MY MALFUNCTION. CAN HE STILL GIVE ME A TICKET IF I LEGALLY HAVE NO IDEA HOW FAST I AM TRAVELING? LEGALLY YOU SHOULD GET THAT TICKET! MAKE ME SEE A JUDGE GM! I BOUGHT A GM CERTIFIED CAR IN ORDER TO FIND OUT THAT IT DOES NOT MEAN ANYTHING! YOUR BRAKES ARE KILLING ME TOO! MY BOSS'S TOYOTA IS GOING ON 80,000 MI. THEY WILL BE GOOD FOR 100,000.00 MI. I AM THE ONE PUTTING ON THE HIGHWAY MILES HERE! I AM AT APPROX. 50,000.00 MILES. REMEMBER...I GOT THE CAR AT 28,000.00 MILES. I AM A HIGHWAY TRAVELER.....IN JUST A YEAR I HAVE PUT ON 20,000.00 MILES. HIGHWAY MILES! I THINK GM GOT BAD BRAKES! THE ROTORS ARE DONE! I THOUGHT I WAS BUYING A SAFE TRUSTWORTHY CAR. I GOT TRASH. I WILL BUY FOREIGN NEXT TIME; ESPECIALLY IF YOU DO NOT COVER MY INSTRUMENT CLUSTER GONE WRONG! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263929April 2, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DRIVING DOWN THE ROAD AND NOTICED MY SPEEDOMETER QUIT WORKING. WILL RESET ITSELF AFTER CAR HAS BEEN TURNED OFF AND SAT FOR AT LEAST 30 MINUTES. THIS WAS HAPPENING OCCASIONALLY, BUT NOW IT IS A DAILY THING; ALMOST EVERY TIME I GET IN THE CAR. SOMETIMES THE SPEEDOMETER WILL QUIT AFTER BEING IN STOP AND GO TRAFFIC OR AFTER HITTING A HARD BUMP AND THEN THE SPEEDOMETER WILL GET STUCK ON ONE FIGURE. SOMETIMES IT IS STUCK ON ZERO OR 25 MPH. I HAVE TAKEN IT TO BE REPAIRED BUT IT WON'T ACT UP FOR THE SERVICE GUY. IT IS A HAZARD WHEN DRIVING BECAUSE NOT KNOWING WHAT SPEED I AM GOING CAN CAUSE AN ACCIDENT. WHEN RESEARCHING FOR A RECALL, I HAVE SEEN HUNDREDS OF PEOPLE WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263519March 28, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER CLUSTER FOR ALL DASH GAUGES HAS GONE OUT. HAVE REPLACED IT 3 TIMES AND STILL HAVING TROUBLE. OTHER CHEVY MODELS WERE RECALLED FOR THIS IN THE RECENT PAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263030March 25, 2009
ELECTRICAL SYSTEM
2004 CHEVROLET IMPALA SECURITY LIGHT COMES ON, LOCKS THE IGNITION, AND DOESN'T ALLOW THE CAR TO CRANK AT ANYTIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262642March 21, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
REGULAR USE OF VEHICLE, SPEEDOMETER GETS STUCK IN PLACE AND DOESN'T READ SPEED AND TEMPERATURE GAUGE IS STUCK AS WELL IN THE SAME CLUSTER. DEALER INFORMED ME THAT THERE NO RECALL ON PART EVEN THOUGH I HAVE SPOKE WITH OTHERS WITH THE SAME VEHICLE HAVING THE SAME PROBLEM. MY CAR IS A 2004 IMPALA UNDER 70,000 MILES. I USE MY GPS TO TRACK MY SPEED, BECAUSE I FEEL IT'S NOT RIGHT FOR ME TO PAY UP TO $460.00 FOR A PART THAT I DID NOT BREAK OR DAMAGE BECAUSE OF NORMAL USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262468March 19, 2009
ELECTRICAL SYSTEM
DASHBOARD INDICATORS TURN ON AND OFF RANDOMLY. CAR WON'T START. SYMPTOMS ARE INTERMITANT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262391March 18, 2009
WHEELS, EQUIPMENT:MECHANICAL
2004 CHEVY IMPALA: IN AUG 2007 HAD PASSENGER SIDE WHEEL HUBS REPLACED. THAT WA AT 54,000 MILES. NOW IT IS MARCH 2008 AND 25,000 MILES LATER THEY NEEDED REPLACED AGAIN. I HAVE HEARD THAT IF THEY FAIL ALL THE WAY THE WHEEL LOCKS. IS THIS NOT A SAFETY ISSUE?? THERE ARE OTHERS OUT THERE WHO HAVE HAD THE SAME PROBLEM AND THE GM DEALERS IGNORE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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