Chevrolet Impala Complaints (2011)

505 consumer complaints on file.

#11321964April 22, 2020
AIR BAGS, ELECTRICAL SYSTEM, SUSPENSION
I WAS DRIVING AND A COP WAS BEHIND ME AND HE TURNED ON HIS LIGHTS WHEN I NOTICED HIS I TRIED TO MOVE INTO THE RIGHT LANE, AND WHEN I STARTED TO CHANGE LANES MY DRIVER WHEEL LOCKED AND IT SOUNDED AS IF I HIT MY BRAKES AND THE COP HIT ME MY CAR SPIN OUT OF CONTROL AND I HIT A TREE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11318786March 20, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THE SERVICE AIR BAG WARNING LIGHT WAS CONSTANTLY ILLUMINATED. ADDITIONALLY, WHILE A PASSENGER WAS SEATED IN THE FRONT PASSENGER'S SEAT, THE SENSOR FAILED TO ACKNOWLEDGE THAT THE SEAT WAS OCCUPIED. AN INDEPENDENT MECHANIC DIAGNOSED THE FAILURE AS A OCCUPANT DETECTION SENSOR FAILURE. THE VEHICLE WAS NOT REPAIRED. NEITHER A DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310666February 21, 2020
POWER TRAIN
THE TRANSMISSION WENT OUT ON A MAJOR HIGHWAY IN MOTION 2/12/20
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306923February 4, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING AT 50 MPH THE VEHICLE STALLED. THE STABILIZER TRACTION CONTROL AND ENGINE POWER REDUCED WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO CONTACT'S RESIDENCE. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302163January 27, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE GEARS LOCKED WHEN TRYING TO SHIFT INTO THE DRIVE POSITION. THE CONTACT STATED THAT THE TRANSMISSION HAD TROUBLE SHIFTING INTO SECOND GEAR. THE VEHICLE WOULD MAKE A HIGH PITCH SOUND, JERK VIOLENTLY AND FINALLY SHIFT INTO THE GEAR. THE CONTACT WOULD HAVE TO DRIVE REAL SLOW IN ORDER TO GET GOING AND THE VEHICLE LOST POWER GOING UP HILLS. THE DEALER H & H AUTO SALES (1007 E STUART DR, GALAX, VA 24333 (276) 236-7300) STATED TO BRING THE VEHICLE IN BUT THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE DEALER HAD ALREADY FIXED THE ABS SYSTEM AND THE ACCELERATOR PEDAL. THE VEHICLE ALSO HAD LEAKY VALVE COVERS AND HAD BEEN TO THE DEALER MULTIPLE TIMES. THE VEHICLE WAS SOLD TO THE CONTACT WITH A RECALL THAT HAD TO BE REPAIRED. THE REPAIR WAS DONE AT THE DEALER JEFF JOHNSON CHEVROLET (2533 CARROLLTON PIKE, WOODLAWN, VA 24381 (276) 779-4620). THE MANUFACTURER HAD NOT BEEN CALLED YET. THE FAILURE MILEAGE WAS 183,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300986January 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I WAS DRIVING ON THE HIGHWAY AND RECEIVED THE FOLLOWING MESSAGE, SERVICE STABILITRAK - REDUCED ENGINE POWER. THIS HAS COME UP A FEW TIMES. THIS TIME THOUGH WHILE STILL DRIVING MY ENGINE POWER WAS GREATLY REDUCED WITH THE ERROR, "STARTER DISABLED, SERVICE THROTTLE". THIS LED TO A DRASTIC DECREASE IN SPEED WITH ZERO CONTROL OVER THROTTLE AND MOVED TO THE SHOULDER AND THE CAR ROLLED TO A HALT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291678December 28, 2019
VEHICLE SPEED CONTROL, STEERING, UNKNOWN OR OTHER
I WAS DRIVING MY CAR AND SUDDENLY IT FLASHED ACROSS THE SCREEN SERVICE STABILITRAK, THEN SERVICE TRACTION CONTROL SYSTEM, THEN REDUCED ENGINE SPEED. THIS CAUSED MY VEHICLE TO SLOW WAY DOWN OUT OF NO WHERE FROM 70 TO LESS THAN 30, AND MADE STEERING NEAR IMPOSSIBLE. I HAVE MY TWO CHILDREN I DROVE AROUND AND I'M AFRAID TO EVEN DRIVE BECAUSE IF THERE'S AN ACCIDENT WITH THEM IN THE CAR BECAUSE MY CARS SLOWING UNEXPECTEDLY SOMEONE WILL BE PAYING FOR THIS. THIS IS A HUGE SAFETY ISSUE AND I SEE ALL OVER IT IS AND IT NEEDS TO BE FIXED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291727December 28, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER
THE REAR DEFOGGER ON MY VEHICLE STOPPED WORKING. INVESTIGATION LEAD TO A VIDEO ON THE INTERNET SHOWING A MELTED CONNECTOR ON THE PASSENGER SIDE FUSE BOX. FOLLOWING THE STEPS IN THE VIDEO I FOUND THE EXACT SAME BURNED UP CONNECTOR UNDER THE CARPET OF MY VEHICLE. PHOTOS INCLUDED. THE CONNECTOR WAS CLEARLY NOT DESIGNED TO HANDLE THE CURRENT THE FUSE WAS ALLOWING TO FLOW THROUGH. THIS IS A FIRE RISK AS WELL AS AN INCONVENIENCE AS NOW MY REAR DEFOGGER IS INOPERATIVE. I NEVER SMELLED THE BURNING PART BUT LOST CLEARING ABILITY ABOUT THREE WEEKS AGO WHEN DRIVING IN COLD WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291383December 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION, WHEELS
WE WHERE COMING HOME AND HEARD A LOUD SNAP ON MY RIGHT SIDE BY THE WHEEL AND AS WE REDUCE SPEED THE CAR STARTS TO SHAKE VIOLENTLY AND THE TRACTION SENSORS WENT OFF THE CAR REDUCED SPEED DANGEROUSLY ON THE FRW WITH TRAFFIC BEHIND US AND HARD TO STEER... AND MOMENTS AFTER THE CAR SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287242December 5, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2011 CHEVROLET IMPALA. WHILE THE CONTACT'S VEHICLE WAS AT A STOP, ANOTHER VEHICLE RAN A RED LIGHT AND COLLIDED DIRECTLY INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, BACK, NECK, CHEST, AND SHOULDER. MEDICAL ATTENTION WAS RECEIVED. POLICE REPORT NUMBER: MP19030877 WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11286399December 2, 2019
AIR BAGS
THE FRONT PASSENGER AIRBAG LIGHT AND CHIME IS CONSTANTLY GOING OFF. AT FIRST IT WAS RANDOM AND INTERMITTENT BUT NOW IT IS FREQUENT. THIS IS WITH NO ONE IN THG HE SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271419October 27, 2019
ELECTRICAL SYSTEM
WHILE DRIVING ON A CITY STREET, THE DOOR LOCKS CYCLED SEVERAL TIMES, THE RADIO WENT OFF AND ON, THE ENGINE SEEMED TO STALL AS IF A BAD RELAY OR FAULTY GROUND STRAP. WEATHER WAS CLEAR AND DRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271223October 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ON 1/29/16 MY CAR DIED AND TOWED TO DEALER WHERE I WAS TOLD I NEED A TRANSMISSION. THE CAR ONLY HAD 69000 6MONTHS AGO DASH BOARD LIGHTS LIT TRACTION CONTROL, REDUCED ENGINE POWER SERVICE STABILITRACK ABS.WHEN I WOULD STEP ON THE ACCELARETOR PEDAL IT WOULD MAKE A WINDING NOISE GO TO THE FLOOR AND POP BACK UP AGAIN. AS I WAS DRIVING DOWN THE HIGHWAY ALL OF A SUDDEN I HAD NO ACCELERATION CAR HAD DIED. L PULLED TO THE SIDE OF THE ROAD A FEW MINUTES LATER STARTED UP AGAIN THIS HAPPENED NUMEROUS TIMES I TOLD MY SON HE COULDN'T DRIVE THE CAR BECAUSE I FELT IT WAS UNSAFE. I CALLED THE GM THEY GAVE ME A COUPON TO HAVE THE A DIAGNOSTIC CHECK ON IT. IN SEPT I WENT TO THE DEALER AND HE SCANNED MY CAR FOR CODES I WAS TOLD I NEEDED A RIGHT FRONT HUB PART NUMBER 13582664, A RIGHT WHEEL SPEED SENSOR HARNESS, 10340314, ACCELERATOR PEDAL, 84018392, AND A VENT VALVE 2085252. I CAN'T BELIEVE A CAR DEALERS WOULD LET A PERSON LEAVE NOT INFORMING THE CUSTOMER WHAT A SAFETY ISSUE THIS IS. I DROVE THE CAR FOR A DAY BECAUSE I COULDN'T AFFORD TO FIX IT AND WAS TRYING TO COME UP WITH THE MONEY AGAIN THE CAR DIED ON ME AS I WENT TO ACCELERATE NOW THE CAR IS SITTING IN MY YARD DEAD AS A DOORNAIL. I CALLED THE DEALER AND EXPLAIN THE SITUATION TO THE DEALER AT LANNAN CHEVROLET IN WOBURN AND I SPOKE WITH THE OWNER AND THE ONLY RESPONSE I GOT WAS WHAT DO YOU WANT THERE'S A HUNDRED THOUSAND MILES ON THE CAR I HAVE BEEN DOING LOTS OF RESEARCH ON THIS PARTICULAR VEHICLE AND I'M APPALLED BETWEEN A 2008 AND A 2011 THERE HAS BEEN HUNDREDS OF COMPLAINTS ABOUT THE SAME ISSUE.THESE ARE SAFETY ISSUES WHERE PEOPLE CAN GET KILLED. OUT OF ALL THESE SAFETY ISSUES THERE'S NOT ONE INVESTIGATION THAT HAS BEEN OPENED IN REGARDS TO THE ISSUES. NHTSA OR GM NEEDS TO OPEN AN INVESTIGATION IMMEDIATELY ON THESE CARS. THERE IS A MAJOR SAFETY ISSUE AND A RECALL IS NECESSARY.VIN NUMBER..(XXXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256889September 20, 2019
UNKNOWN OR OTHER
I HAVE BEEN HAVING PROBLEMS OFF AN ON WITH SEVERAL ISSUES I DON'T KNOW IF IT'S SENSOR , WIRING, WHEEL, OR OTHER RELATED BUT I HAVE BEEN HAVING ISSUES WITH SERVICE STABIL TRAK, SERVICE AIRBAGS, TRACTION CONTROL, BRAKING RELATED, ETC. MOST RECENT HAS BEEN WITH SERVICE STABIL TRAK . I TOOK TO DEALERSHIP AND THEY SAID COMPUTER SHOWED THROTTLE BODY NEEDED REPLACED AND I'VE DONE THAT THEN A COUPLE WEEKS LATER SAME LIGHTS COMING ON ONLY THIS TIME DEALERSHIP SAYS IT'S THE RIGHT WHEEL SPEED SENSOR HARNESS BUT I DIDN'T HAVE THAT REPAIRED BECAUSE I AM SEEING IN FORUMS ONLINE OTHERS HAVING SAME ISSUES AND IT'S AN ONGOING PROBLEM NO MATTER WHAT PART OF THE SYSTEM YOU FIX SO I'VE BEEN TURNING OFF TRACTION CONTROL SO I DON'T GET WARNING LIGHTS . VEHICLE ALWAYS IN MOTION WITH THESE PROBLEMS AND AFTER ALL THE ISSUES I'VE HAD AND STILL HAVE I KNOW NOW THAT AN ACCIDENT THAT HAPPENED ABOUT A YEAR AGO IS DEFINITELY RELATED TO ALL THIS . I WAS APPROACHING A BUSY INTERSECTION AND SAW LIGHT WAS YELLOW SO I STARTED SLOWING DOWN AND CAME TO A COMPLETE STOP I REMEMBER HAVING MY FOOT ON BRAKE PEDAL AND NEXT THING I KNEW MY CAR HAD SLAMMED INTO THE REAR OF THE CAR IN FRONT OF ME IT HAPPENED SO FAST I WAS STUNNED AND COULDN'T COMPREHEND WHAT HAD JUST HAPPENED AND THE PERSON I HIT WAS A PREGNANT FEMALE WHO WAS VERY UPSET. I TOLD HER I HAD NO IDEA HOW THE INCIDENT COULD'VE HAPPENED WITH MY FOOT ON BRAKE WE WERE BOTH ON OUR WAY TO WORK AND SINCE THERE WAS NO REAL PHYSICAL DAMAGE TO OUR VEHICLES WE JUST EXCHANGED INFO AND HEADED TO WORK. I KNOW NOW IT WAS RELATED TO THIS SOMEHOW AND WISHED I WOULD'VE REPORTED IT. THE CAR HAD ACCELERATED ON ITS OWN!! I BOUGHT THIS CAR FROM THE DEALERSHIP WITH 41,000 MILES (HIGHWAY MILES ) I WAS TOLD IT NOW HAS 92,000 MILES ON IT AND I HAVE DONE ALL THE OIL CHANGES AND REQUIRED MAINTENANCE BUT HAVE SPENT SEVERAL THOUSAND HOURS AT DEALERSHIP WITH EVERY ISSUE IMAGINABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11245914August 22, 2019
AIR BAGS, POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. SINCE 2015, THE CONTACT HAD TO REPLACE THE TRANSMISSION ON THREE SEPARATE OCCASIONS. DURING EACH FAILURE, THE VEHICLE WOULD NOT ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL AND A YELLOW WARNING INDICATOR APPEARED. ON THE FIRST OCCURRENCE, THE CONTACT HAD THE VEHICLE TOWED TO FERMAN CHEVROLET OF TAMPA (9751 E ADAMO DR, TAMPA, FL, 813-623-2411) AND THE CONTACT PAID FOR THE TRANSMISSION REPLACEMENT. FOR THE OTHER TWO FAILURES, THE CONTACT HAD THE VEHICLE TOWED AND SERVICED AT AN INDEPENDENT MECHANIC. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED FOR THE AIR BAG WARNING INDICATOR. THE TRANSMISSION WAS REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240831July 31, 2019
POWER TRAIN
AFTER BEING STOPPED AND THEN ACCELERATING, THE TRANSMISSION IS STICKING AND THEN WILL KICK IN VERY HARD, LIKE YOU ARE BEING HIT IN THE REAR-END. IT DOES NOT DO IT ALL THE TIME, HAS BEEN DOING IT FOR A WHILE OFF AND ON, AND IT IS NOW STARTING TO DO THIS MORE OFTEN. I HAVE SEEN THE SAME COMPLAINT FROM MANY OTHER IMPALA OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233346July 19, 2019
POWER TRAIN, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRANSMISSION FAILED. WHEN THE CONTACT ENTERED AN INTERSECTION, THE VEHICLE STALLED WITHOUT WARNING. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PLANETARY GEAR FAILED. THE MECHANIC REBUILT THE TRANSMISSION AND REPAIRED THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE'S WARRANTY WAS EXPIRED. THE CONTACT ALSO STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE ON JULY 12, 2019. THE HEADLIGHTS WERE NOT REPLACED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 41,908.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231783July 14, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
TAKATA RECALL I KEEP HAVING THE ABS LIGHT ALONG WITH TRACTION CONTROL LIGHT TURN ON EVERY OTHER DAY AND IN MORNINGS IT DISAPPEARS AS I DRIVE. CAR HAS 60129 MILES ON IT AND I HAVE READ ON IMPALA FORUMS IT IS COMMON BUT NO RECALLS ISSUED YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220304June 15, 2019
POWER TRAIN
HOT AND COLD THE TRANSAXLE IS SLIPPING AND THEN GRABBING ON ACCERATION WITH HARD SHIFTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218696June 8, 2019
ELECTRICAL SYSTEM
CONSTANT CLICKING FROM BEHIND DASHBOARD THE BLENDER SOMETHING HAVING TO DO WITH AIR/HEAT RUNS ALL THE TIME EVEN WHEN CAR IS NOT BEING USED. IT KILLS MY BATTERY LIFE AND SINCE THIS IS A MALFUNCTION FROM CHEVY I SHOULDN'T BE BURDENED WITH CONSTANTLY REPLACING BATTERIES. ITS LOUD AND LASTS FROM 30 SECONDS TO 3 MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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