Chevrolet Impala Complaints (2015)

300 consumer complaints on file.

#11603622July 21, 2024
STEERING, ELECTRICAL SYSTEM
Complete loss of power assist steering resulting in difficulty in steering the vehicle at any speed. DIC messages indicate: loss of power steering, drive with caution, service traction control, and service ABS. ABS and traction control warning lights remain on and illuminated while driving. These indicators occur each time the vehicle is restarted. This problem originally started about two and a half months ago, and the power steering loss, for a while, was intermittent until recently. The vehicle has not been inspected been inspected by mechanics to date. I have researched hundreds of Impalas online with the same problem with a majority of them remaining unresolved and no manufacturer recall being issued. The vehicle mileage is currently 31, 104 miles and is not driven often because of the problem and the fact that I own two other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589077May 16, 2024
ENGINE
The contact owns a 2015 Chevrolet Impala. The contact stated while the vehicle was started, there was a loud clanking sound coming from the engine. Additionally, there was an abnormal gasoline odor coming from the vehicle. The vehicle was inspected by the contact who became aware of a gasoline leak coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the pressure pump needed to be repaired. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed with catalytic converter failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585932April 29, 2024
UNKNOWN OR OTHER
Evaporator core is leaking r134a freon i called gm they theres nothing they can do there is a recall on tge 2016 thru 2018 for the same .you can smell the freon inside the car a recharge ladt only 15 minutes i was told its about $2000.00 to fix it gm knew about the problem but only recalled 2016 to 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576371March 9, 2024
AIR BAGS, ELECTRICAL SYSTEM
My service air bag light comes on and passenger airbag remains off while sitting in seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573243February 21, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
The blind spot warning system stopped working, and yes it is available for inspection upon request. I have heard this leads to further electrical problems and am worried this may compromise my safety if not dealt with. The problem has not been confirmed by a dealer. The component has not been inspected. There was a warning that popped up stating “service side detection system” that appeared randomly on my drive home the other day. I had not hit anything or done anything to the car that might have caused this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571235February 10, 2024
STEERING
About two years ago I parked in front of a business in Sun City West Arizona. When i came out to leave, my steering wheel would hardly turn. I went home and when I came back with a neighbor, the steering wheel was working as it should. About three weeks ago, I was turning onto a major street in Sun City West, Arizona. I got a notice on the info screen that the power steering was disabled. I had to force the steering just to get around the corner. I drove to a nearby parking lot. The steering took a tremendous amount of effort to turn the steering wheel. I almost hit a semi truck trying to go around a corner. It was very dangerous. After parking and leaving it for a short while, steering returned to normal. On a major highway a serious accident could have happened. I read online that in 2015 General Motors recalled roughly 1.2 million model year 2015 trucks and SUVs globally for a problem with the electric power steering system. GM previously recalled nearly 700,000 model year 2014 pickups for the same problem. My car with the electric power steering problem is a 2015 Chevrolet Impala. I am afraid to drive the car now. It could happen anytime again and cause a wreck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570176February 6, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
The Side Detection System failed. Both rare modules are shorted. The defective module drain out the battery, causing engine start failure. And the defective module may cause fire. I have one side of the modules repaired in three years ago. Now both sides are failed. I had two jump start in the recent month. Every time I start the engine, warning for service of Side Detection System shows up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567164January 23, 2024
LANE DEPARTURE: BLIND SPOT DETECTION
In April 2019, the side detection module was replaced under warranty, at 21,500 miles. The same ‘issues’ are reappearing, where a warning is illuminated on the side mirror when no cars are present. If the dealer/ mfr replaced the original modules and wiring harness with the same items, this would only delay a reoccurrence. I called Chevy Cust. Sec for assistance, and they said their ‘recall’ program expired in 2019. The car currently has just 47,000 miles and the the modules should not have failed a second time. There is obviously a design flaw, allowing water penetration, and Chevy did nothing to prevent it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551514October 24, 2023
ELECTRICAL SYSTEM
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The sunroof sunshade is the specific component that has malfunctioned. It is readily visible and accessible for inspection upon request. A mechanic or technician can visually inspect the sunshade to assess the extent of the damage. 2. How was your safety or the safety of others put at risk? Excessive sunlight in the car causes discomfort or visibility issues to the driver and passengers. Glare from the sun impairs vision causing distraction, and compromising safety, especially during bright and sunny days making it challenging to see the road, traffic signals, and other vehicles clearly. Excessive heat makes the interior uncomfortable and hot. Sunburn. Reduced visibility and distraction can increase the likelihood of accidents affecting the safety of not only the occupants of the car with the torn sunshade but also other drivers and pedestrians on the road. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? .Yes 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Routine inspections are not conducted by the manufacturer, police, or insurance representatives for issues like a torn sunshade. However, an insurance representative might assess the damage if I file a claim related to the sunshade issue. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Warning lamps or messages related to the sunroof sunshade are not present in most vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547400September 29, 2023
AIR BAGS
Air bag
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543225September 7, 2023
AIR BAGS
Passenger Presence Module is deactivating Passenger airbags intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540166August 22, 2023
AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
The contact owns a 2015 Chevrolet Impala. The contact stated while driving 10 MPH, the air bag warning light fluctuated on and off. The vehicle was diagnosed by an independent mechanic, but the mechanic was unable to determine the cause of the failure. The mechanic suggested that the failure might be with the passenger occupant detection system. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 131,002.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539937August 21, 2023
UNKNOWN OR OTHER
The stabilitrak notification appeared on my dashboard while driving on the highway, which immediately caused the car to slow down. It was a hazard as I had to maneuver over 4 lanes on a highway at high speed to move to safety. This issue has occurred three times and is currently on the fourth as the vehicle is at the Chevrolet dealer. It is going on three weeks on my fourth return in 6 months with no current feedback. I have taken the vehicle to the dealer each time for this exact issue which has occurred every 6 months after the initial repair, my vehicle was there for approximately three months as they stated I needed to replace the transmission. Six months from that date the issue occurred again and it was replaced as it was under warrant. The third time I had to pay for the repair as the dealer stated some sensors needed to be replaced. Now six months later again, it is at the dealer and I am waiting for the response. Each time this issue occurred, I was traveling at high speeds which almost resulted in accidents that I somehow managed to avoid. There were no other warning signs that this issue was going to occur. It just happens spontaneously. I have seen several complaints about this issue with Chevrolet made by mother customers going back as far as 2012 to no resolution but thousands of dollars spent with no real solution/answers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535653August 1, 2023
AIR BAGS
Service airbag light repeatedly activates and goes off with passenger in vehicle. There was a previous recall Chevy #15400. NHTSA campaign #15V465000. Upon contacting the dealership about the issue. Claim was made that they didn't have a recall matching that number. My vehicle is within the production dates and has the heated and vented seats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525111June 2, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
The stabiltrac light comes on,sometimes I lose power. Sometimes the back up camera doesn’t work. Sometimes the parking brake light comes on the dash. Then ieverything will suddenly go away and everything is fine,only to have the same problems. This has been happening for months. I took it to the dealer multiple times and they are unable to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519296April 27, 2023
POWER TRAIN
The contact owns a 2015 Chevrolet Impala. The contact stated that while the transmission was in drive(D) with the vehicle idling on an incline, the vehicle inadvertently rolled backwards. The contact indicated that the brake pedal had to be depressed to stop the vehicle from rolling backwards down the hill. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518537April 23, 2023
LANE DEPARTURE: BLIND SPOT DETECTION
This system failed causing the cars computer to go haywire. I lost my speedometer and total dash display while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517453April 17, 2023
STRUCTURE:BODY
Water leak into rear compartment / trunk. Health problem with fungus & smell. Inspected by car dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516251April 10, 2023
VISIBILITY/WIPER
Upon opening the sunroof while driving, the sunshade track bunched up and got stuck while opening. I was able to unbunch the track the get the sunshade to close, however, the fabric ripped away from the track on both sides. When the sunroof is opened, the fabric falls down into the car and completely blocks the view out of the back window. I tired putting the fabric up in the space it should roll into, but it will not stay and falls down while driving. I stopped using the sunroof for this reason. Now the fabric hangs down into the car. This happened almost a year ago. The fabric has continued to hang down further and further into the car. It is beginning to fall into the line of vision of the rear window. I used safety pins to hold it up, but it continues to hang down further. I have decided to get it fixed for this reason. It will cost almost $800 to have it repaired. This is clearly a safety hazard. I have read several forums on other owners with the same safety issue. A service repair bulletin has been issued for this problem, but it should be a safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516403April 10, 2023
LANE DEPARTURE: BLIND SPOT DETECTION
Side Blind Zone Alert Module, Service Side Detection System
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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