Chevrolet Impala Complaints (2007)

627 consumer complaints on file.

#10470686August 14, 2012
SUSPENSION, SERVICE BRAKES, HYDRAULIC
I WILL NOT DRIVE THIS CAR DOWN ANY STEEP GRADE. GOING DOWN CUESTA GRADE AND APPLYING BRAKES, THE STEERING WHEEL SHAKES UNCONTROLLABLY. WE HAD THE CAR CHECKED OUT AT A DEALER AND THEY SAID IT WAS PROBABLY THE ROTORS. WE THEN HAD THEM TURNED FRONT AND BACK AND GOT A FRONT END ALIGNMENT. THAT DID NOT CHANGE ANYTHING. WE THEN HAD A FOUR WHEEL ALIGNMENT DONE AND REPLACED THE BRAKES. NO DIFFERENCE. THAT IS WHEN WE WERE TOLD WE NEEDED TO REPLACE OUR TIRES. THE REAR WERE WEARING OUT AT VERY FAST. THEY LASTED UNDER 20K MILES. WE ARE NOW ON OUR THIRD SET. IT'S TOO BAD GM WILL NOT RECALL 2007/2008 IMPALAS. ONLY THE POLICE VERSION.THIS IS NOT RIGHT. OUR REAR SPINDLES AND FRONT UPPER/LOWER CONTROL ARMS SHOULD BE REPLACED AT NO COST TO US. IF NOT WHO WOULD BOTHER BUYING THIS CAR WHEN WE SELL IT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470380August 13, 2012
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
ON MONDAY AUGUST 7,2012 I STARTED EXPERINCING PROBLEMS WITHMY CAR NOT STARTING SO WE REPLACED THE BATTERY. THEN SAT. AUGUST 12, 2012 MY CAR COMPLETELY SHUT DOWN. AFTER I GOT JUMPED WE DROVE IT HOME ONLY TO REALIZE THE CAR WA GOING ONLY 30 MPH. HAVING TO CLIMB HILL WAS VERY FUSTRATING. TOOK IT TO O'RIELLY AND THE COMPUTER READ P0606 WHICH HAS TO DO SOMETHING WITH THE MODULES. ALSO ALL THE ELECTRICAL INSIDE THE CAR IS GOING HAYWIRE, KEY STUCK IN IGNITION, AND HAS TO LOCK DOORS AUTOMACTIALLY DUE TO KEYPAD NOT WORKING. PLEASE DO A RECALL ON THIS BEFORE SOMEONE OR FAMILY IS SERIOUSLY INJURED OR KILLED. AS A PARENT I TRAVEL ALOT WITH MINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469182August 4, 2012
STRUCTURE:BODY, SEATS
DURING A AUTO REAREND ACCIDENT I WAS INJURED, I FEEL THE BUILT IN LUMBAR SUPPORT FAILED TO PROTECT ME FORM THE LUMBAR DISPLACEMENT AND OTHER INJURY I RECEIVED TO MY SHOULDER AND CERVICAL SPINE. DURING THE AUTO ACCIDENT THE INNER WORKINGS OF THE SEAT BROKE ON MY BACK UPON IMPACT, THIS WAS NEVER FIXED DURING THE COLLISION REPAIR NOR THE BUMPER SPRING IT ALSO BROKE IN THE REAR END CRASH, THE COLLISION REPAIR COMPANY LIED ABOUT THE REPAIRS MADE AND THE DAMAGE RECEIVED TO THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10467206July 24, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THE GEAR SHIFT FAILED. THE VEHICLE WAS ALREADY AT A REPAIR SHOP FOR AN UNRELATED FAILURE AND THEY STATED THAT THERE WAS A FAILURE WITHIN THE GEAR SHIFT CABLE. THE MECHANIC HAD TO MANUALLY SHIFT THE VEHICLE INTO GEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466916July 22, 2012
STEERING, SUSPENSION, WHEELS
TRAVELING DOWN FM 247 SOUTH IN HUNTSVILLE, TX. @ POSTED SPEED OF 60 MPH AROUND THE TIME OF ABOUT 1:10 PM, WHEN MY REAR TIRES INVOLUNTARILY SWERVED CAUSING MY VEHICLE TO STEER CROSS LANES AND CRASH OFF ROAD ONTO GRASSY AND WOODED SHOULDER. CRASHED INTO DEBRIS INCLUDING TREES LIMBS, STUMPS. CRASH CAUSED PERSONAL INJURY AND DAMAGE TO VEHICLE. *TR THE CONSUMER STATED GM WAS WELL AWARE THAT THE CHEVROLET IMPALA'S WERE WITHIN THE RECALLED VIN BREAKPOINT. THEY WERE EQUIPPED WITH AN IDENTICAL FRAME, CHASSIS, SUSPENSION, SPINDLE RODS AS THE POLICE PACKAGE LISTED FOR THE RECALL. UPDATED 08/09/12 UPDATED 08/14/12 THE CONSUMER IS REQUESTING NHTSA POLICY WHEN AN AUTO MANUFACTURER IS TO FILE A RECALL WITH THE PUBLIC. UPDATED 05/08/14
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10462873June 24, 2012
VEHICLE SPEED CONTROL, POWER TRAIN, STEERING
THIS CAR HAS LESS THAN 100K MILES AND CHEVY DEALERSHIPS REFUSE TO DIAGNOSE THE ISSUE WITH THE TRANSMISSIONS AND THERE ARE MULTIPLE COMPLAINTS ABOUT THIS ISSUE THIS CAR IS UNSAFE. THE ISSUE IS RANDOM JERKING OF THE TRANSMISSION UPON TAKING OFF IN TRAFFIC, AT LIGHT, OR FROM STAND STILL HAS CAUSED: (A) MY WHEELS TO SPIN, (B) THE CAR TO PULL INTO THE NEXT LANE, (C) ALMOST REAR-END COLLISION WITH CAR IN FRONT, AND (D) SUDDEN RAPID ACCELERATION IN TRAFFIC. THE CAR I ALMOST REAR-ENDED WAS A 2007 CHEVY POLICE IMPALA THE OFFICER EXITED HIS CAR ASKED WAS THERE A PROBLEM I TOLD HIM ABOUT THE TRANSMISSION ISSUE AND HE STATED "YEA MINE DOES THAT TOO THIS CAR ISN'T A SAFE ONE" THIS NEED TO BE ADDRESSED NATIONALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460992June 8, 2012
SEAT BELTS
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT WOULD NOT SECURE INTO THE LATCH. THE CONTACT HAD TO TRY TO CONNECT IT SEVERAL TIMES BEFORE THE CONNECTION WAS SUCCESSFUL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458955May 18, 2012
TRACTION CONTROL SYSTEM, ENGINE
MY IMPALA'S SERVICE TRACTION CONTROL AND ENGINE POWER REDUCED LIGHTS CAME ON 05/07/12 AND I LOSS POWER TO MY CAR. I TOOK MY CAR IN TO A CHEVY DEALERSHIP TO HAVE IT SERVICED, I WAS TOLD AFTER THEY DIAGNOSED IT THAT I NEEDED A NEW THROTTLE BODY SO I HAD IT REPLACED FOR THE COST OF $647.00 1 WEEK LATER I WAS DRIVING HOME AND MY CAR LOSS POWER AND SHUTDOWN COMPLETELY LUCKILY I WASN'T IN HEAVY TRAFFIC AND WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. I TRIED TO RESTART IT AND WHITE SMOKE CAME FROM THE TAILPIPE SO I HAD IT TOWED BACK TO THE SAME DEALERSHIP THEY TOLD ME AFTER LOOKING @ IT THAT NOW I NEEDED A NEW ENGINE WHICH WOULD COST ME $6200 I DIDN'T GET ANY LIGHTS ON THE DASHBOARD OR ANY OTHER INDICATION THAT I WAS HAVING ENGINE TROUBLE AND THEY CANT TELL ME WHY IT HAPPENED. I HAVE MY CAR SERVICED LIKE CLOCKWORK @ THE DEALERSHIP SPENDING GOOD MONEY FOR SUPPOSEDLY GOOD QUALITY SERVICE INSTEAD OF SOME RINKY DINK GARAGE BUT I GUESS THAT DIDN'T MATTER. THIS HAPPENED JUST AFTER WARRANTY EXPIRED, I HAVE 9100 MILES AND 3 CAR PAYMENTS LEFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458692May 16, 2012
SERVICE BRAKES
E BRAKE HAS NEVER WORKED, IN FORWARD OR REVERSE. ON AN ONCLINE, THE E BRAKE DOES NOT WORK, EITHER FACING UPHILL, OR DOWNHILL, IT DOES NOT WORK AT ALL, IT NEVER HAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458618May 15, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:MECHANICAL
MY TRANSMISSION IS SLIPPING AND SOUNDS LIKE A BEARING IS GOING OUT WHEN I RELEASE THE ACCELERATOR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458484May 14, 2012
SUSPENSION, STEERING, WHEELS
2007 IMPALA SS THAT I HAVE OWNED SINCE APRIL 2011 AND BOUGHT WITH 24,000 MILES.THE PROBLEM IS WITH REAR TIRES ON THE CAR WEARING WITIHIN ONE MONTH AFTER REPLACING, THE INSTALATION OF TIRES IS FOLLOWED BY A PROFESSIONAL ALIGNMENT AND THE TIRES STILL WEAR DOWN TO THE WIRES. I HAVE BEEN THROUGH SEVERAL SETS OF TIRES AND ALIGNMENTS SINCE I PURCHASED THE CAR AND HAVE NOT YET FOUND A FIX OTHER THAN TIRES AND ALIGNMENT. DOCUMENTS HAVE INDICATED THAT THERE ARE BAD REAR SPINDLE RODS ON THE REAR OF THE CAR THAT GM HAS AKNOWLEDGED ARE PRESENT AND GM FAILED TO REPAIR THEM ON ALL 2007-2008 IMPALAS WITH THE EXCEPTION OF POLICE VEHICLES (APPROXIMATELY 23,000 POLICE DUTY CARS OUT OF 450,000+ AFFECTED). GM WILL NOT REPLACE THESE UNDER WARRANTY AND I CANNOT FIND A REPAIR FOR THE ISSUE. THE CAR WILL SLIP OUT OF ALIGNMENT WITHIN A FEW DAYS OR WEEKS AND CAUSE VERY DANGEROUS DRIVING CONDITIONS IF DRIVEN ON RAIN, SNOW OR ANY SLIPPERY SURFACE, CAUSING THE CAR TO SWAY IN THE REAR, HYDROPLANE AND EVEN LOSE CONTROL. THIS IS AN ENOURMOUS SAFETY HAZARD FOR IMPALA OWNERS AND ALSO OTHER DRIVERS THAT MAY HAVE AN ACCIDENT DUE TO THIS ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457831May 8, 2012
TRACTION CONTROL SYSTEM, ENGINE AND ENGINE COOLING
INTERMITTENT PROBLEMS WITH "SERVICE TRACTION CONTROL" AND "ENGINE POWER REDUCED". MY IMPALA IS STARTING TO RUMBLE AND JOSTLE WHEN THESE WARNINGS APPEAR. HOWEVER, I CAN'T FIGURE OUT THE REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456412April 25, 2012
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
WHILE I WAS DRIVING AN ERROR MESSAGE APPEARED ON THE PANEL "ENGINE POWER REDUCED". THE CAR IMMEDIATELY SLOWED DOWN AS IF THE ENGINE HAD CUT-OFF COMPLETELY. IT DID NOT AND I WAS ABLE TO DRIVE TO THE SIDE OF THE ROAD AT ABOUT 10 MPH. LUCKILY IT WAS LATE AT NIGHT, THE FEW CARS THAT WERE DRIVING NEAR ME WERE ABLE TO CHANGE LANES BEFORE A COLLISION OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456401April 24, 2012
ENGINE AND ENGINE COOLING
I AM THE OWNER OF A 2007 CHEVY IMPALA, WHICH IS NO LONGER UNDER WARRANTY. (LAST 8 OF VIN #[XXX]) I HAVE HAD SEVERAL PROBLEMS WITH MY VEHICLE FOR THE PAST SEVERAL YEARS STARTING WITH THE "CHECK ENGINE LIGHT." WHEN I WAS IN SCHOOL IN VIRGINIA THE LIGHT FIRST CAME ON AND I TOOK IT TO A GM DEALER IN VIRGINIA FOR A WEEK, THEY SAID THEY FIXED IT AND A WEEK LATER IT CAME BACK ON. I BROUGHT THE VEHICLE BACK AND THEY SAID THEY FIXED IT AGAIN, HOWEVER IT ONCE AGAIN CAME BACK ON. THIS IS EXTREMELY FRUSTRATING BECAUSE IT WOULDN'T LET ME ACCELERATE OVER 25 MPH AND I NEEDED TO GET HOME TO NEW YORK. SEVERAL MONTHS LATER I RECEIVED THE "CHECK ENGINE LIGHT" AGAIN AND BROUGHT IT TO A GM DEALER IN NEW YORK, WHO SUPPOSEDLY FIXED THIS PROBLEM. LAST WEEK THE "CHECK ENGINE" LIGHT CAME ON AGAIN WITH THE MESSAGE "REDUCED ENGINE POWER" ONCE AGAIN AND THE CAR STOPPED ON THE HIGHWAY AND SHUT-OFF. THIS IS EXTREMELY DANGEROUS AS I WAS STOPPED ON A 60MPH HIGHWAY WITH CARS JUST MISSING ME. I HAVE SPENT THOUSANDS OF DOLLARS AS A COLLEGE STUDENT TRYING TO REPAIR THIS ISSUE WHICH STILL HAS NOT BEEN RESOLVED AND NOW HAS BECOME AN INCONVENIENCE, A TOLL ON MY BANK ACCOUNT, AS WELL AS A VERY DANGEROUS SAFETY ISSUE. I AM SCARED TO DRIVE MY CAR TO WORK EVERYDAY NOW, WHICH SHOULD NOT BE THE PROBLEM BECAUSE THE ENGINE LIGHT AND REDUCED POWER IS STILL ON. I HAVE LOOKED ONLINE AT SEVERAL MESSAGE BOARDS AND EVERYONE HAS SAID THE SAME THING ABOUT THIS PROBLEM. CLEARLY THIS IS A MANUFACTURING ERROR AND AS A SAFETY MEASURE GM SHOULD REALLY PLACE A RECALL ON THIS BEFORE SOMEONE DIES OR IS SERIOUSLY INJURED FROM THIS. I APPRECIATE YOUR IMMEDIATE RESPONSE TO THIS INCONVENIENCE AND SAFETY ISSUE. THANK YOU, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455222April 13, 2012
STEERING
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE POWER STEERING FAILED. THE CONTACT ALSO STATED THAT IT BECAME VERY DIFFICULT TO STEER TO THE POINT THAT HE LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE INTERMEDIATE STEERING SHAFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THEY OFFERED NO ASSISTANCE BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454745April 10, 2012
ELECTRICAL SYSTEM
SHIFTER CANNOT BE MOVED FROM PARK POSITION (REPAIR/REROUTE BRAKE TRANSMISSION SHIFT INTERLOCK (BTSI) SOLENOID HARNESS) MODELS: 2007-2009 CHEVROLET IMPALA SUPERCEDE:THIS BULLETIN IS BEING REVISED TO END THE NEED FOR INFORMATION FROM THE FIELD AND PROVIDE REPAIR INFORMATION. PLEASE DISCARD CORPORATE BULLETIN NUMBER 08-07-30-007A (SECTION 07 - TRANSMISSION/TRANSAXLE). CONDITION SOME CUSTOMERS MAY COMMENT ON EITHER OF THE FOLLOWING CONDITIONS: - THE KEY CANNOT BE REMOVED FROM THE IGNITION. - THE TRANSMISSION GEAR SELECTOR (SHIFTER) CANNOT BE MOVED OUT OF THE PARK POSITION. CAUSE THIS CONDITION MAY BE CAUSED BY AN INCORRECTLY ROUTED BRAKE TRANSMISSION SHIFT INTERLOCK (BTSI) SOLENOID HARNESS WHICH CAN MAKE IT DIFFICULT TO INSTALL. IN SOME INSTANCES, THE WIRING LOOMS ARE TANGLED, CAUSING STRESS ON THE WIRES IN THE CONNECTOR AT THE BTSI. IF THE BTSI HARNESS IS ROUTED INCORRECTLY, IT MAY ALSO RESULT IN A WIRE PINCHING ISSUE. CORRECTION IMPORTANT DO NOT USE FORCE TO MOVE THE GEAR SELECTOR (SHIFTER). USING FORCE MAY CAUSE DAMAGE TO THE BTSI. INSPECTION/ROUTING AND REPAIR OF THE BTSI WIRING HARNESS/CONNECTOR 1. CHECK FOR WIRE DAMAGE AT THE BTSI CONNECTOR TERMINAL ENDS. REFER TO SI FOR REPAIR PROCEDURES. 2. FOR VERY INTERMITTENT ISSUES, CHECK THE BTSI WIRE HARNESS INDIVIDUAL CIRCUITS FOR BROKEN OR CRIMPED WIRES. REFER TO SI FOR REPAIR PROCEDURES. 3. INSPECT THE ROUTING OF THE WIRING HARNESS LEADING TO THE BTSI CONNECTOR. THE ILLUSTRATIONS ABOVE SHOW THE BTSI HARNESS ROUTED INCORRECTLY. 4. REROUTE THE WIRING TO CREATE AVAILABLE SLACK AND AVOID FUTURE OCCURRENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454126April 3, 2012
STEERING, SUSPENSION
LETTER FROM CONGRESSMAN CARTER ON BEHALF OF CONSTITUENT RE ISSUE OF GM'S LIABILITY FOR DEFECTIVE PARTS ON CARS THEY MANUFACTURED *TGW AS A RESULT OF A DESIGN FLAW AND DEFECTIVE PARTS, THE TRI-COILED REAR SPRINGS, TRAILING ARMS AND SPINDLE RODS ARE CAUSING PREMATURE WEAR OF REAR TIRES. GM RECALLED VEHICLES USED IN POLICE WORK; BUT NOT THE GENERAL PUBLIC. GM SAYS THEY ARE NOT LIABLE, BECAUSE ITS 2009 BANKRUPTCY AND SUBSEQUENT REORGANIZATION SHIELDS THEM FROM LIABILITY OVER THE ALLEGED DESIGN FLAWS. *TR UPDATED 04/010/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453577March 30, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE BEGAN TO VEER OUT OF LANE THAT THE CONTACT WAS TRAVELING IN WITHOUT INTENT. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOUR TIMES REGARDING THE DEFECT. THE REAR TIRES WERE REPLACED TWICE AND THE REAR BRAKES WERE ALSO REPLACED TWICE. THERE WAS A VOLUNTARY RECALL ISSUED BY THE MANUFACTURER PERTAINING TO THE REAR SPIN ROD ON THE 2007-2008 MODEL YEAR VEHICLES AND THE 2008 CHEVROLET IMPALA POLICE CRUISERS. THE CONTACT DID NOT CONFIRM IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452733March 23, 2012
STEERING
THE INTERMEDIATE STEERING SHAFT IS FAULTY ON MY 2007 CHEVROLET IMPALA LTZ. IT CURRENTLY HAS 85176 MILES AS IT IS IN A SHOP. THIS IS THE 10TH TIME ME OR ONE OF MY FRIENDS HAS HAD THIS PROBLEM. IT HAS OCCURRED MULTIPLE TIMES ON THE FOLLOWING VEHICLES: 2009 PONTIAC G6 SPORT 2 (MINE) 37,900 MILES, AND WAS BOUGHT NEW. 2008 PONTIAC G6 SPORT 2 (ROOM-MATES) CAR WAS PURCHASED USED AND HAS 50,076 MILES ON IT. 2009 CHEVROLET IMPALA LT (ROOM-MATES MOMS) 60,000 MILES THE CAR HAS BEEN DRIVEN, IT WAS PURCHASED NEW. THIS IS ONLY ONE OF MANY ISSUES WE HAVE HAD WITH THESE THREE CARS. THE OTHER MAJOR ONE IS THAT THE HEAD GASKETS ON THESE CARS DO NOT HOLD UP, AND GM IS DOING NOTHING ABOUT IT. MINE IS IN THE SHOP NOW ALSO FOR A HEAD GASKET (07 IMPALA). WHY IS THERE NO HELP FOR GM CAR OWNERS? GM IS NOT HELPING! JUST SCREWING US OUT OF MONEY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451851March 15, 2012
SUSPENSION
DURING THE COURSE OF OWNING THIS IMPALA SINCE IT WAS NEW, IT HAS HAD 12 REPLACEMENT TIRES INSTALLED IN ORDER TO CORRECT A VIBRATION PROBLEM, WHICH IS FELT AT OR AROUND 55 MPH. IT HAS TAKEN APPROXIMATELY 10,000 MILES FOR EACH OF THE TIRES TO WEAR UNEVENLY. EACH TIME A TIRE WAS REPLACED, I WAS GIVEN AN EXPLANATION THAT THE DEFECTIVE TIRE WAS NO LONGER ROUND (EGG SHAPED) AND WOULD NOT PROPERLY BALANCE. A MAJORITY OF THE DEFECTIVE TIRES WERE FROM THE REAR OF THE IMPALA. THE LAST REPLACEMENT TIRES WERE INSTALLED ON 06-28-10 WHEN THE VEHICLE HAD 26,264 MILES ON IT. DURING THE DOZENS OF VISITS TO MULTIPLE CHEVROLET SERVICE DEPTS, NO MECHANICAL SUSPENSION PARTS WERE REPLACED. I'VE BEEN IN CONTACT WITH THE GENERAL MOTORS EXECUTIVE CUSTOMER SERVICE OFFICE (GMECSO) FOR YEARS AND HAVE DEALT WITH MULTIPLE REPRESENTATIVES. THE IMPALA AGAIN HAS A VIBRATION, AND I WOULD LIKE TO GET THE VEHICLE SERVICED. GMECSO INFORMED ME THAT THEY WANTED ME TO TAKE THE IMPALA TO A DIFFERENT CHEVROLET SERVICE DEPARTMENT IF I NEEDED TO GET THE CAR LOOKED AT FOR ISSUES REGARDING THE TIRES. SINCE 02-05-12, I HAVE MADE 5 PHONE CALLS TO THE GMECSO AND HAVE YET TO RECEIVE A CALL BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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