Chevrolet Impala Complaints (2015)

300 consumer complaints on file.

#10954393February 13, 2017
EXTERIOR LIGHTING
I WENT OUT THE NIGHT OF AUGUST 28TH TO CELEBRATE THE ARRIVAL OF MY FIRST CHILD. AS MY FRIEND AND I WERE RETURNING HOME AROUND 1 AM ON THE 29TH OF AUGUST, I WAS STOPPED FOR DRIVING WITH NO HEADLIGHTS ON. I ASKED THE OFFICER HOW CAN THAT BE CONSIDERING I HAVE AUTOMATIC HEADLIGHTS. HE DIDN'T EVEN UNDERSTAND THERE WERE AUTONOMOUS EQUIPMENT IN VEHICLES TODAY. THE POLICE OFFICER APPLIED FOR A WARRANT FOR MY BLOOD AND DREW IT WITHOUT MY CONSENT. WHEN I GOT TO THE JAIL, I TOLD THEM I DIDN'T WANT TO TALK TO ANYONE OTHER THAN MY ATTORNEY OR JUDGE. THEY TOOK THIS AS SIGN OF HAVING SUICIDAL THOUGHTS. THEY HAD TWO GUARDS ASK ME FOR MY CLOTHES IN EXCHANGE FOR A BEACH BLANKET WHICH WOULD ONLY COVER THE BOTTOM, UPPER, FRONT, OR BACK SIDE OF MY BODY. ALL THIS BECAUSE I HAD A DEFECTIVE SAFETY DEVICE. THE OFFICER STATED HE NOTICED THE CAR'S HEADLIGHT WERE OFF AFTER I WAS HIT WITH HIGH BEAMS. THE SENSOR TURNS THE LIGHTS OFF WHEN IT'S HIT BY A PHOTON AND SLIPS INTO A DELAY SCENARIO. AND DOESN'T TURN THEM ON UNTIL THE SENSORS BELIEVE IT'S DARK ENOUGH. WHATEVER THAT IS. THE STATE'S (TEXAS) LAW REQUIRED THE LIGHT TO BE ON WHILE DRIVING BETWEEN A CERTAIN TIME FRAME. I'VE REPORTED THIS ISSUE TO THE MANUFACTURER ON TWO OCCASIONS. I'M ASKING THAT YOU INCLUDE STATE REGULATIONS SO THAT THIS KIND OF THING DOESN'T HAPPEN TO ANYONE ELSE. THIS EXPERIENCE HAS REALLY SHAKING MY TRUST WITH FEDERAL GOVERNMENT AGENCIES. IN FOLLOWING THE FEDERAL REGULATIONS TRYING TO ADDRESS SAFETY, IT SEEMS A LAW WAS BROKEN. AM I PROTECTED BY ANY FEDERAL PREEMPTION PROVISIONS? I HAVE A HARD TIME UNDERSTANDING WHY MY BLOOD HAD TO BE TAKEN WHEN IT WAS THE SOFTWARE MAKING THE DECISIONS. ARE THERE ANY SAFEGUARDS? I AM CONCERNED WITH WHO ELSE THIS WILL EFFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926783November 17, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TRUNK AUTOMATICALLY POPS OPEN WHILE DRIVING DOWN THE HIGHWAY/ROAD, WHILE PARKED, AND WHEN INITIALLY STARTING AND WON'T PROPERLY CLOSE DUE TO THE LATCH RECYCLING CONSTANTLY WHEN IT POPS OPEN. PURCHASED VEHICLE IN OCT 2015 AND REPORTED TO THE DEALERSHIP WITHING THE FIRST COUPLE DAYS. IT HAS BEEN IN TO HAVE REPAIRED ON 3 SEPARATE OCCASIONS WITH THE SAME ISSUE REOCCURRING. EXTREMELY UNSAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925380November 10, 2016
ELECTRICAL SYSTEM
2015 CHEV. IMPALA-SHORTLEY AFTER I PUT THE KEY IN THE IGNITION TO START IT. I PUT IT IN REVERSE OR DRIVE THE CAR HESITATE THEN GERKS IN THE DIRECTION IM GOING. THEREVVVVBBVCDEEB BFVB B FV BB IS A DELAY IN EVERTHING ON THE DASHBOARD. EX. IF I TRY TO TURN THE RADIO UP RIGHT AFTER STARTING MY CAR THE VOLUME WILL NO TURN UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923817November 2, 2016
UNKNOWN OR OTHER
THE POSTS IMPLEMENTED TO KEEP THE FLOOR MATS FROM SLIDING UNDER THE PEDALS ON THE DRIVER SIDE ARE LOOSELY ATTACHED TO THE CARPET ONLY AND EASILY RIP OUT CAUSING THE MATS TO SLIDE BACK UNDER THE PEDALS. THESE POSTS ARE NOT ATTACHED TO THE FLOOR BOARDS OR FRAME, THEY ARE ONLY ATTACHED TO A 1/4" PIECE OF FABRIC THAT IS THE FLOOR CARPET. THESE POSTS SHOULD BE ATTACHED TO THE FLOOR BOARD OR FRAME AS THEY ARE A SAFETY FEATURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919716October 27, 2016
ELECTRONIC STABILITY CONTROL (ESC)
"SEVICE STABILITRAK" LIGHT CAME ON, THEN 2 HOURS LATER ABS LIGHT CAME ON AND ON EVERY LEFT TURN THERE IS A CRUNCHING SOUND IN THE FRONT TIRE AND ALARMS SOUND, AND MY ENGINE STARTED STALLING AS I WAS TURNING ONTO A BUSY STREET, ALMOST WAS IN A CRASH. WHEN I MADE IT HOME I RESEARCHED IT AND FOUND MANY OTHER IMPALA OWNERS HAVE THE SAME PROBLEM, SAME SCENARIO. THIS CANNOT BE A COINCIDENCE THAT EVERY CHEVY CUSTOMER IS DESCRIBING THIS SAME SITUATION. CHEVROLET NEEDS TO HAVE A RECALL ON THESE IMPALA'S. WE ALL LOVE OUR IMPALA'S BUT YOU CANNOT ALLOW US TO BE OUT THERE ON THE ROAD IN DANGER. WE WANT TO SUPPORT AMERICAN MADE!! PLEASE DO THE RIGHT THING AND FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918842October 25, 2016
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HORN SYSTEM FAILED. THE CONTACT HAD TO PRESS THE HORN WITH FORCE TO BE ABLE TO SOUND A WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HORN SYSTEM WAS OPERATING NORMALLY. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910157September 28, 2016
STRUCTURE:BODY
BODY RECALL. THE PAINT ON MY 2015 CHEVY IMPALA SEEMS TO BE DEFECTIVE. IT HOLDS AN IMPRINT OF EVERYTHING THAT TOUCHES THE VEHICLE. OR IT MAY BE A FAULTY CLEAR COAT. BUT THE PAINT JOB IS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895149August 11, 2016
SERVICE BRAKES, ENGINE
SEVERE VIBRATION WITH FOOT ON BRAKE PEDAL TRANSMISSION IN DRIVE, THE COLDER THE OUTSIDE TEMP. THE WORSE THE VIBRATION GETS. BEEN TO DEALERSHIP 6 TIMES DIFFERENT REPAIRS MADE NOTHING WORKED. I HAVE ALL REPAIR DOCUMENTS. CHEVROLET ACKNOWLEGED THE PROBLEM HOWEVER HAS NO SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886022July 19, 2016
EXTERIOR LIGHTING
THE HID HEADLIGHT BEAM OF THE 2015 CHEVROLET IMPALA LT IS VERY POOR. THE BEAM OF LIGHT IN THE LOW SETTING PROVIDES NO ILLUMINATION TO THE SIDES OF THE ROAD, FORWARD ILLUMINATION IS MARGINAL. I CONTEND THAT WHEN THE 2015 IMPALA LIGHTS ARE ON THE HIGH OR "BRIGHT" SETTING IT IS COMPRABALE TO THE LOW BEAM SETTING IN MY 2012 IMPALA. IN MODERATE TO HEAVY WEATHER, RAIN, SLEET, SNOW THE HEADLIGHTS OFFER NO ASSISTANCE, DRIVER IS NAVIGATING BLIND, CAN NOT EVEN SEE THE LINES ON THE ROAD. I LIVE AND DRIVE PRIMARILY IN A RURAL AREA, ALONG WITH THE WEATHER CONDITIONS THERE ARE MANY WILDLIFE HAZARDS. I HAVE EXPERIENCED SEVERAL CLOSE ENCOUNTERS WITH WILDLIFE AND TWO IMPACTS, ONE WITH A DEER CAUSING SUBSTANTIAL DAMAGE TO MY CAR. I SIMPLY CAN NOT SEE ANYTHING UNTIL IT IS DIRECTLY IN FRONT OF THE CAR. IT IS IN MY JUDGEMENT THESE HEADLIGHTS ARE UNSAFE NOT ONLY FOR THE OCCUPANTS OF THE VEHICLE, BUT OTHERS SHARING THE ROADS WITH THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10882255July 2, 2016
STEERING
I AM WRITING THIS EMAIL IN REGARDS T MY 2015 CHEVROLET IMPALA. ON MARCH 14TH 2016 I PURCHASED A USED 2015 CHEVROLET IMPALA. WHEN I PURCHASED THE IMPALA IT HAD 12,050 MILES. MARCH 17TH 2016 ONLY THREE DAYS AFTER I PURCHASED THE CAR, I GOT IN THE CAR TO HEAD TO WORK, WHEN I TURNED THE CAR ON THERE WAS AN ERROR STATING POWER STEERING NEEDS SERVICE. THE STEERING WHEEL WOULD NOT TURN AND WAS IN A LOCKED POSITION. I CALLED THE DEALERSHIP AND AT THAT POINT THEY SAID THEY HAD TO SEND A TOW TRUCK TO PICK UP THE VEHICLE. AROUND 11:00AM THAT DAY A TOW TRUCK CAME TO PICK UP THE CAR AND I WENT WITH THE TOW TRUCK TO THE DEALERSHIP TO PICK UP A LOANER VEHICLE. A FEW HOURS LATER I RECEIVED A CALL FROM THE SERVICE DEPARTMENT STATING MY CAR WAS REPAIRED AND I COULD PICK IT UP. WHEN I PICKED UP THE CAR I WAS TOLD THERE WAS A COMMUNICATION ERROR WITH THE POWER STEERING PROBLEM THE SYSTEM WAS RESET AND I SHOULD HAVE NO PROBLEMS MOVING FORWARD . PLEASE SEE ATTACHED DOCUMENT DATED MARCH 17TH 2016. ON MAY 6TH 2016, I WAS BACKING OUT OF GARAGE/ DRIVEWAY AND AS I WENT TO TURN (STILL IN REVERSE POSITION) I SUDDENLY WAS UNABLE TO STEER THE CAR. I IMMEDIATELY CALLED THE DEALERSHIP AND WAS SENT TO A VOICEMAIL DUE TO THE TIME BEING AFTER HOURS. I THEN PROCEED TO TURN THE CAR ON AND OFF SEVERAL TIMES AND THE WARNING WENT OFF AND I WAS ABLE TO MOVE THE CAR INTO A SAFE POSITION ON THE ROAD. PLEASE SEE ATTACHED DOCUMENT DATED MAY 11 2016. ON JUNE 25TH 2016 IT HAPPENED AGAIN AND THIS TIME I WAS DRIVING. I THANK GOD THAT MY BOYFRIEND AND I WERE ON A SIDE STREET AND WE WERE GOING AT A VERY SLOW SPEED. I CALLED THE DEALERSHIP IMMEDIATELY AND WAS TOLD TO BRING THE CAR IN FOR SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865615May 18, 2016
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
STARTED HAVING ISSUES WITH THE CV AXLES POPPING WHEN STARTING AND STOPPING AT 18000 MILES. MOTOR MOUNT WENT BAD SHORTLY AFTER AND STEERING STARTED ACTING REALLY SLUGGISH WHEN TRYING TO TURN. AROUND 25K MILES IT STARTED GETTING WORSE ABOUT TURNING AND THE GAUGES WOULD START RESETTING ON THERE OWN. AFTER A DAY OF THAT HAPPENING THE PASSENGER SIDE DASH CAUGHT ON FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10863295May 5, 2016
STRUCTURE:BODY, SERVICE BRAKES
IN MOTION ON CITY STREET GOING ABOUT 45 WHEN VEHICLE IN FRONT OF ME WAS IN MOTION TO MAKE A RIGHT TURN AND CAME TO AN ABRUT STOP. I HIT MY BRAKES AND MY CAR DID NOT STOP AND I HAD MY FOOT ON BRAKE PUSHED ALL THE WAY TO FLOOR AND CAR CONTINUED ALMOST LIKE IT SLID INTO THE IMPACT/COLLISION. HIS CAR WAS NOT DAMAGED BUT ATTACHED IS THE DAMAGE TO MY CAR.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10863042May 4, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE VEHICLE IS EQUIPPED WITH AN AUTO STOP/START THAT SHUTS DOWN THE ENGINE TO REDUCE FUEL CONSUMPTION. AND WHEN YOU PUT YOUR FOOT BACK ON THE GAS PEDAL THE ENGINE IS SUPPOSE TO ENGAGE ITSELF AGAIN SO THAT YOU CAN TAKE OFF. ONCE MY VEHICLES AUTO STOP HAS ENGAGED THE ENGINE IS STAYING OFF FOR SOMETIMES UP TO 2 MINUTES CAUSING THE VEHICLE TO NOT MOVE AND CAUSING A SUDDEN JERKING MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862629May 2, 2016
EXTERIOR LIGHTING
LT MODEL. HEADLIGHTS ARE EXTREMELY INADEQUATE SUCH THAT THEY REPRESENT A HAZARD WHEN DRIVING ON UNLIT ROADS. THEY SEND FORWARD A FOCUSED BEAM WITH NO LIGHT COVERING THE SIDES OR OVERHEAD. THIS MAKES IT VERY DIFFICULT TO TURN ON TO A SIDE ROAD BECAUSE THERE IS NO ILLUMINATION OF THE ROAD YOU ARE TURNING ONTO UNTIL YOU HAVE ACTUALLY MADE THE TURN. IT IS ALSO EASY TO MISS EXIT RAMPS. OVERHEAD SIGNS AND SIGNS AT THE SIDES OF EXITS ARE USUALLY UNREADABLE. THE LOW BEAMS ACTUALLY HAVE A SHUTTER COVERING THE TOP OF THE BULB (I GUESS THAT'S WHAT MAKES THEM LOW BEAMS) SO OBJECTS MUCH ABOVE THE LEVEL OF THE TOP OF THE CAR ARE NOT ILLUMINATED. WHEN DRIVING ON HILLY COUNTRY ROADS, THE CUTOFF ON TOP MAKES THE APPROACHING HILL JUST ABOUT INVISIBLE. WHEN DRIVING IN THE RAIN, IT IS NEARLY IMPOSSIBLE TO SEE LANE MARKINGS, ETC. THE CAR ALSO DOES NOT OFFER FOG LIGHTS AS AN OPTION SO THERE IS NO SUPPLEMENTAL LIGHTING TO ALLEVIATE THE PROBLEM. I STRONGLY URGE A RECALL TO EITHER CHANGE THE HEADLIGHT DESIGN OR TO INSTALL SUPPLEMENTARY LIGHTING SUCH AS FOG LIGHTS TO BETTER ILLUMINATE THE PAVEMENT AND THE AREAS TO THE SIDES OF THE ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854488April 8, 2016
STEERING
BOUGHT A PRE-CERTIFIED IMPALA, WE WERE TOLD THAT THEY HAD CHANGED THE POWER STEERING PUMP FROM THE PREVIOUS OWNER AND EVERYTHING WAS GOOD. I JUST MADE MY FIRST PAYMENT ON MARCH 26, 2016 AND THAT SAME DAY I WENT OUT AND GOT IN MY CAR TO LEAVE FROM MY DAUGHTERS HOUSE AND I PULLED OUT ABOUT 100 FT AND THE STEERING WHEEL LOCKED UP ON ME, I COULD NOT TURN THE WHEEL AT ALL. I TURNED MY CAR OFF AND CALLED MY HUSBAND, HE CAME OUT AND IT DONE THE SAME THING TO HIM AND THEN IT FINALLY STARTED MOVING AGAIN SO HE TOOK IT TO THE DEALERSHIP. THEY STATED THAT IT WAS GROUND WIRE TO THE POWER STEERING, SO WE SAID OK IT SHOULD BE FINE. TODAY I WENT TO STOP AT A STOP LIGHT ON A CITY STREET AND THE WHEEL PULLED TO THE RIGHT AND I TURNED IT BACK TO THE LEFT AND THE STEERING WHEEL WOULD TURN BUT IT KEPT GOING TO THE RIGHT. THANK GOD I GOT STOPPED, IT FINALLY DECIDED TO STRAIGHTEN OUT AND IT WAS PULLING TO THE RIGHT SO NOW IT IS BACK IN THE SHOP AND I AM AFRAID TO DRIVE THE CAR AGAIN. THIS HAS BEEN A VERY STRESSFUL EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853204April 4, 2016
UNKNOWN OR OTHER
WHEN THE SUN ENTERS THE INTERIOR, WHILE DRIVING, THE CHROME TRIM , ESPECIALLY THE STEERING WHEEL BOWTIE REFLECTS INTO THE EYES. CAUSING A DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853233April 4, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT THE EXTERIOR LIGHTS OFFERED NO SIDE VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLAMPS COMPLIED WITH FEDERAL STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. UPDATED 05/11/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846308March 13, 2016
STEERING
THIS IS THE 2ND COMPLIANT I AM FILING AND IT IS THE 3RD TIME THIS HAS HAPPENED. ON MARCH 12, 2016 I WAS LEAVING MY FRIENDS HOUSE AND GOT ABOUT 2 BLOCKS FROM THEIR HOUSE WHEN MY STEERING WHEEL LOCKED AND A MESSAGE ON THE DASH BOARD READ POWER STEERING SERVICE CAUTION! AND AT THE BOTTOM DISMISS, I ALMOST HIT A PARKED CAR THAT WAS PARKED ON THE STREET. I CALLED GM ROADSIDE ASSISTANCE AND AFTER WAITING ABOUT 15 MINUTES I STARTED THE CAR BACK UP AND THE WHEEL WAS TURNING SO I TOOK IT BACK AND PARKED IT HAD MY FRIENDS HOUSE INSTEAD OF ON THE STREET AND HAD GM SEND A TOW TRUCK THE NEXT MORNING TO HAVE IT TAKEN TO THE LOCAL DEALER FOR SERVICE. THE PAST 2 TIMES THIS HAS HAPPENED THEY COULD NOT OR WOULD NOT GUARANTEE ME THAT IT WOULDN'T HAPPEN WHILE I WAS DRIVING IT AND NOW IT HAS. SOMETHING NEEDS TO BE DONE WITH THIS ISSUE BEFORE SOMEONE GETS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826043February 14, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
INITIALLY IT STARTED OUT WITH LOSING ALL LIGHTING CONTROL DURING DRIVING FOR ABOUT 10SEC AFTER WHICH IT COMES BACK ON. THIS WHEN ON ARE ABOUT TWO MONTHS AND ABOUT A WEEK AGO, I STARTED GETTING THE ERROR MESSAGE 'POWER STEERING DRIVE WITH CARE' WHICH ALTERNATES WITH ANOTHER ERROR MESSAGE 'STABILITRAK'. EACH TIME THIS COMES ON DURING DRIVING, THE CAR JERKS A LITTLE WITH THE EMERGENCY PARK LIGHT FOR ABOUT 2SEC AND IF I WERE DRIVING WITH THE CRUISE CONTROL ON, IT AUTOMATICALLY DISABLES IT. THIS IS REGARDLESS OF HOW FAST AM DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823066January 29, 2016
FUEL/PROPULSION SYSTEM
I WAS INVOLVED IN A COLLISION WHILE DRIVING MY 2015 CHEVROLET IMPALA POLICE VEHICLE. THE FRONT OF THE VEHICLE STRUCK THE RIGHT SIDE OF A VEHICLE THAT TURNED LEFT IN FRONT OF ME. THE PATROL CAR CAUGHT FIRE DURING THE COLLISION AND WAS ONLY PUT OUT WHEN THE FIRE DEPARTMENT CUT THE BATTERY CABLES. THE APPARENT ISSUE IS THAT AFTER A MAJOR COLLISION THE FUEL PUMP DID NOT TURN OFF WHICH CAUSED FUEL TO BE ADDED TO THE FIRE......UPDATED 02/10/16 *BF *JS
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0

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