Chevrolet Impala Complaints (2011)

505 consumer complaints on file.

#10702423March 29, 2015
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING ON THE HIGHWAY THE "SERVICE TRACTION CONTROL" MESSAGE COMES ON, THEN, THE MESSAGES "SERVICE STABILITY TRAK" THEN "ENGINE POWER IS REDUCED". AND THEN THE CAR SHUTS DOWN I HAD TO QUICKLY PULL OVER ON THE SIDE OF THE ROAD. AFTER A FEW MINUTES THE CAR STARTS UP AND EVERYTHING IS FINE. THIS HAPPENED TWICE SINCE THEN. EVERY COUPLE MONTHS THE SENSOR LIGHTS WOULD COME ON WITH THE ABOVE MESSAGE-WITHOUT CAR SHUTTING DOWN. THE LIGHTS COME ON A LOT MORE OFTEN NOW-ALTHOUGH THE CAR DOES NOT SHUT DOWN, IT'S THE FEAR OF THE POSSIBILITY. WHEN GOOGLING THIS PROBLEM WITH THE CAR IT SOUNDS LIKE THIS IS A COMMON PROBLEM. I'M NOT SURE WHY THERE HASN'T BEEN A RECALL. I'M BRINGING IN MY CAR TOMORROW TO GET FIXED. HOWEVER, ITS UPSETTING THAT THERE SEEMS TO BE A PROBLEM WITH THE THROTTLE POSITION SENSOR, AND THERE WAS A RECALL ON A GMC TRUCK IN 2008 FOR THIS PROBLEM. THIS SEEMS TO BE A PROBLEM REGARDLESS OF YEAR OF MILES OF THE IMPALA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701098March 23, 2015
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
WHILE DRIVING MY CAR STARTED HESITATING. THE WHEEL TRACTION AND ENGINE LIGHT CAME ON, IT HAD THREE MESSAGES COME UP STATING ENGINE LOSING POWER,TRACTION STABILITY NEEDED I CAN'T RECALL THE LAST MESSAGES. IT COMES AND GOES ON AND OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700572March 20, 2015
ENGINE, VEHICLE SPEED CONTROL, STEERING
I WAS DRIVING ON A HIGHWAY GOING APPROXIMATELY 55 MPH, THE ENGINE LIGHT, STABILITY CONTROL LIGHT, AND REDUCED ENGINE POWER LIGHT CAME ON AT THE SAME TIME. WITHIN TWO (2) MINUTES OF THE DASH WARNING LIGHTS COMING ON, THE CAR COMPLETELY SHUT IT SELF OFF WHILE I WAS DRIVING IN THE LEFT LANE GOING 55 MPH. I LOST STEERING, HAD NO POWER, OR BRAKING. I THREW THE CAR IN NEUTRAL, IN AN ATTEMPT TO GET IT STARTED IT WHILE I WAS IN MOTION WITH NO POWER. THE IMPALA DIDN'T EVEN TRY TO TURN OVER. THE CAR WASN'T RESPONDING BECAUSE THE POWER STEERING / BRAKING WAS NOT RESPONDING. THE IMPALA WENT INTO "LIMP MODE" WITHOUT WARNING. I LET THE CAR COST FOR A WHILE UNTIL I COULD FIND A SAFE SPOT TO APPLY THE EMERGENCY BRAKE. I REALLY HAD TO MUSCLE THE STEERING WHEEL WITH SOME SIGNIFICANT FORCE TO GET IT TO TURN. I HAVE NEVER HAD ANY PROBLEMS WITH THIS VEHICLE BEFORE THIS ISSUE. IT TURNS OUT THAT THE "PEDALASSEMBLY" GAS PEDAL SENSOR WENT BAD, CAUSING THE 2011 IMPALA TO GO INTO "LIMP MODE" WHILE I WAS DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694831March 17, 2015
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I WAS DRIVING TO A JOB INTERVIEW ON A BARELY MOISTENED ROAD. SERVICE CONTROL THEN PROCEEDED TO POP UP ON MY DASH BOARD ALONG WITH THE CHECK ENGINE LIGHT AND REDUCING ENGINE POWER. MY CAR THEN SHUT OFF AND I WASN'T ABLE TO CRANK IT FOR ABOUT 5 MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694903March 17, 2015
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I PURCHASED THE IMPALA ON JUNE 16, 2014, THERE WAS SOME POPPING NOISE FROM THE DASH BOARD ON THE PASSENGER'S SIDE. THE SALE'S MANAGER HAD ME BRING THE CAR IN FOR REPAIR THE NEXT DAY. THE CAR WAS REPAIRED WITHIN 2-3 DAYS. I FOUND OUT IT WAS THE ACTUATOR SENSOR. IN JANUARY 2015 THE TRANSMISSION HAD TO BE REPLACED. LUCKILY IT WAS UNDER THE POWERTRAIN WARRANTY. NOW 8 MONTHS LATER TO THE DATE (MARCH 12, 2015), THE STABILIZER TRACK-ENGINE REDUCE POWER LIGHT AND MESSAGE CAME. I CAME TO A STOP. CUT THE CAR OFF FOR 15-20 MINUTES ONLY FOR THE LIGHT TO REAPPEAR AFTER MOMENTS OF DRIVING. I GOT TO WORK. THE CAR SAT FOR 9 HOURS AND STILL THE LIGHT ILLUMINATED IMMEDIATELY UPON STARTING THE CAR. I FOUND OUT IT IS THE SAME PROBLEM AND THE EXTENDED WARRANTY DOES NOT WANT TO COVER IT. I AM AT MY WITS END AND NOW THE FINANCE COMPANY WANTS ME TO CONTINUE TO PAY MY MONTHLY CAR NOTE FOR A CAR THAT IS NOT TOTALLY DRIVABLE...WHY??? GM SHOULD PAY!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693950March 12, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND FELT THE REPAIR WAS INACCURATE. THE DEALER STABILIZED THE KEY, BUT THE IGNITION FAILURE STILL OCCURRED. THE MANUFACTURER STATED THAT THE VEHICLE WOULD NOT BE REPAIRED AGAIN. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692249March 5, 2015
SERVICE BRAKES, AIR BAGS, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. AS A RESULT THE CONTACT CRASHED INTO A CURB AND AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SHOULDER AND RIGHT HIP INJURIES BUT DID NOT REQUIRE MEDICAL ATTENTION. THE FRONT PASSENGER SUSTAINED ANKLE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AND THE CONTACT WAS UNSURE IF THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 7/23/15*CN UPDATED 11/9/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10668001February 23, 2015
ELECTRICAL SYSTEM
2011 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO NOT RECEIVING A RECALL LETTER REGARDING THE IGNITION. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690092February 23, 2015
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE ACCELERATOR PEDAL BECAME STUCK WHEN DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE ACCELERATOR PEDAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684221February 19, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, SUSPENSION
I MADE AN APPOINTMENT WITH THE CHEVY DEALER AFTER RECEIVING THE RECALL NOTICE. WHEN WE TOOK THE CAR IN AS INSTRUCTED, WE WERE TOLD THEY DID NOT HAVE TIME. BUT THEY DID HAVE TIME TO TRY TO SELL US SOME SERVICES FROM THEM. WHAT IS THE COMPANIES RESPONSIBILITY TO FIX OUR CAR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689379February 19, 2015
POWER TRAIN, VEHICLE SPEED CONTROL, SERVICE BRAKES
MY WIFE WAS DRIVING HOME FROM WORK GOING 65 DOWN A VERY BUSY HIGHWAY. ALL OF A SUDDEN THE REDUCED ENGINE POWER LIGHT, CHECK ENGINE, STABILITY CONTROL OFF, AND TRACTION CONTROL LIGHTS CAME ON. THE CAR BEGIN TO LOOSE SPEED. LUCKILY SHE WAS ABLE TO GET OVER TO THE RIGHT SHOULDER WITHOUT ANYONE HITTING HER. WHEN SHE GOT TO THE SHOULDER THE CAR WAS RUNNING REALLY ROUGH. SHE TURNED IT OFF WAITED A FEW MINUTES AND RESTARTED IT. IT THEN RAN FINE BUT THE CHECK ENGINE LIGHT REMAINED ON. SHE MADE IT HOME AND WAS SCARED TO DRIVE IT AGAIN. I TOOK IT TO WORK LAST NIGHT AND MADE IT ABOUT HALFWAY TO WORK AND IT DID THE EXACT SAME THING EXCEPT I WAS ABLE TO GET IT TO MAINTAIN 45MPH. WHEN I CAME TO A TRAFFIC LIGHT THOUGH THE ENGINE WAS RUNNING SO ROUGH THE CAR WAS VERY HARD TO STOP. I MADE IT TO WORK. WHEN I CAME OUT TO GO HOME THE FIRST STOP LIGHT I CAME TO IT STARTED ACTING UP AGAIN. FROM THE LIGHT I WAS BARELY ABLE TO GET IT TO GO 25MPH. I PULLED OVER AND SHUT THE CAR OFF WAITED A FEW MINUTES AND RESTARTED. EVERYTHING WAS FINE AGAIN. I MADE IT ABOUT 5 MILES AND ALL THE LIGHTS CAME ON AGAIN BUT I WAS ABLE TO MAINTAIN 45MPH IN THE 55MPH ZONE I WAS IN. I TOOK IT TO MY REPAIR SHOP AND THEY SAID IT NEEDS A THROTTLE BODY. THEY ALSO SAID GM HAS HAD ALLOT OF ISSUES WITH THESE. I CALLED MY GM DEALER TO SEE IF IT WOULD BE COVERED UNDER 5 YEAR 100K MILE WARRANTY AND THEY SAID THAT IT ISN'T. IF THERE HASN'T BEEN AN ACCIDENT CAUSED BY ONE OF THESE THROTTLE BODY ISSUES YET I WOULD BE SURPRISED. IT'S VERY DANGEROUS IN HEAVY TRAFFIC AND ALL OF A SUDDEN YOU CAN'T GO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684014February 18, 2015
ENGINE, VEHICLE SPEED CONTROL, STEERING
2/17/2015 WAS THE SECOND EVENT. I WAS DRIVING APPROX- 65 MPH UP A MOUNTAIN WHEN MY ELECTRONIC DISPLAY PANEL SHOWED STABILITRACK/SERVICE TRACTION CONTROL/VEHICLE IN REDUCED POWER. AS THE POWER SUDDENLY REDUCED I LOST POWER STEERING CONTROL AND BRAKE FUNCTION. SINCE I WAS TRAVELING AT A UP HILL GRADE, I WAS BARELY ABLE TO JERK THE STEERING WHEEL ENOUGH TO ROLL ACROSS THE LANE OF TRAFFIC BESIDE ME TO THE SIDE OF THE ROAD. I WASN'T ABLE TO GET OUT OF THE ROAD COMPLETELY AND WAS ALMOST HIT BY A LOGGING TRUCK. AFTER REMOVING THE KEYS FROM THE IGNITION FOR A FEW MINUTES, I RESTARTED THE CAR WITHOUT ANY HESITATION. THE ENGINE LIGHT STILL REMAINS ON AT THIS TIME. I DID CONTACT ONSTAR AND HAVE THEM RUN A DIAGNOSTIC TEST WHICH REVEALED A PROBLEM WITH SUPPOSED FUEL SYSTEM. I HAVE NOT TAKEN IT TO A DEALERSHIP YET. AFTER SO MANY COMPLAINTS ON VARIOUS SITES THAT I HAVE REVIEWED, LOOKS LIKE GM WOULD DO A RECALL AND INVESTIGATE THE PROBLEM BEFORE SOMEONE LOSES THEIR LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684024February 18, 2015
ENGINE, SERVICE BRAKES, VEHICLE SPEED CONTROL
2/17/2015 WAS THE SECOND EVENT. I WAS DRIVING APPROX- 65 MPH UP A MOUNTAIN WHEN MY ELECTRONIC DISPLAY PANEL SHOWED STABILITRACK/SERVICE TRACTION CONTROL/VEHICLE IN REDUCED POWER. AS THE POWER SUDDENLY REDUCED I LOST POWER STEERING CONTROL AND BRAKE FUNCTION. SINCE I WAS TRAVELING AT A UP HILL GRADE, I WAS BARELY ABLE TO JERK THE STEERING WHEEL ENOUGH TO ROLL ACROSS THE LANE OF TRAFFIC BESIDE ME TO THE SIDE OF THE ROAD. I WASN'T ABLE TO GET OUT OF THE ROAD COMPLETELY AND WAS ALMOST HIT BY A LOGGING TRUCK. AFTER REMOVING THE KEYS FROM THE IGNITION FOR A FEW MINUTES, I RESTARTED THE CAR WITHOUT ANY HESITATION. THE ENGINE LIGHT STILL REMAINS ON AT THIS TIME. I DID CONTACT ONSTAR AND HAVE THEM RUN A DIAGNOSTIC TEST WHICH REVEALED A PROBLEM WITH SUPPOSED FUEL SYSTEM. I HAVE NOT TAKEN IT TO A DEALERSHIP YET. AFTER SO MANY COMPLAINTS ON VARIOUS SITES THAT I HAVE REVIEWED, LOOKS LIKE GM WOULD DO A RECALL AND INVESTIGATE THE PROBLEM BEFORE SOMEONE LOSES THEIR LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683685February 16, 2015
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, STEERING
DRIVING AT APPROX 35 MPH, MY CAR SHOWED SERVICE STABILITRACK / SERVICE TRACTION CONTROL / VEHICLE IN REDUCED POWER. I DID HAVE REDUCED POWER, COULD NOT GO ANY FASTER THAN 15 OR 20 MPH. I CONTINUED DOWN THE ROAD ANOTHER BLOCK AND WITHOUT WARNING, THE CAR SHUTS DOWN WHILE GOING DOWN A SLIGHT GRADE,, WHICH CAUSE STEERING TO BECOME VERY HARD TO USE ALONG WITH LITTLE TO NO BRAKING, I ENDED UP GOING THRU A STOP SIGN AT THE BOTTOM OF THE GRADE BECAUSE OF LACK OF BRAKING POWER, LUCKILY NO VEHICLES WERE COMING, I GOT THE VEHICLE STOPPED, AND LOOKED AT THE DISPLAY, IT SAID IGNITION DISABLED, SERVICE THROTTLE. BY THE VEHICLE SHUTTING DOWN THAT IS A SAFETY ISSUE, THE VEHICLE SHOULD NEVER SHUT DOWN MAKING STEERING AND BRAKING ALMOST IMPOSSIBLE, IF IT FINDS AN ISSUE WITH THE THROTTLE, IT SHOULD JUST DISABLE THE THROTTLE SO I CAN STEER AND BRAKE WITHOUT PROBLEM. AFTER ATTEMPTING TO START THE VEHICLE A FEW TIMES WITHOUT SUCCESS, THE 4TH TIME I TRIED THE VEHICLE DID START BACK UP AND WAS ABLE TO CONTINUE TO WORK, BUT WAS DID NOT SEEM TO BE RUNNING RIGHT AND CHECK ENGINE LIGHT STAYED ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683544February 15, 2015
ENGINE, SERVICE BRAKES, STEERING
REDUCED ENGINE SIGNAL CAME ON SHORTLY AFTER SERVICE TRACTION, BRAKES, STEERING, CAME ON THEN CAR SHUT OFF NO POWER TO ANYTHING. BRAKES, STEERING NOTHING WORKED. PUT CAR IN NEUTRAL TO TRY A RESTART NOTHING. GOT CAR TO A COMPLETE STOP TOOK THE KEY OUT. THE DASH MADE A WEIRD NOISE ALMOST LIKE SOMETHING RESET. I PUT KEYS BACK IN TURNED THE KEY CAR STARTED NO PROBLEM ONLY THING THE CHECK ENGINE LIGHT WAS ON. TOOK VEHICLE HOME WENT BACK LATER THAT NIGHT. STARTED IT UP AND CHECK ENGINE LIGHT WAS OFF. THIS HAPPENS ALMOST ONCE AWEEK. 2ND ISSUE HEATER BLOWER GOING DOWN THE ROAD JUST SHUT OFF WEATHER -2 PLUS A WIND CHILL. HAD IT SERVICED THEY REPLACED A MODULE BLOWER RAN FINE FOR 4 DAYS, WEATHER ADVISORY WINDCHILL TEMP IS -10 45 MILES AWAY FROM HOME HEATER BLOWER NOT WORKING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683360February 13, 2015
STEERING
TL* THE CONTACT OWNED A 2011 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED AND CAUSED THE CONTACT TO LOSE CONTROL. THE VEHICLE CRASHED INTO A POLE. THE CONTACT SUSTAINED NECK, BACK, AND ANKLE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10682785February 11, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING AT 55 MPH, THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663888February 9, 2015
ELECTRICAL SYSTEM
2011 CHEVROLET IMPALA. CUSTOMER UNSATISFIED WITH GM RESPONSE TO FIXING LIFE SAFETY ISSUE. *TA CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER STATED THE VEHICLE CONTINUES TO HAVE AN ENGINEERING DEFECT IN THE IGNITION SWITCH, THAT COULD LEAD TO THE SWITCH COMING OUT OF THE RUN POSITION. THE CONSUMER STATED GM'S FIX WAS TO MODIFY THE KEY AND USE SMALLER KEY RINGS. THE CONSUMER STATED THAT WAS JUST A PATCH, THAT DOES NOT RESOLVE THE UNDERLYING ENGINEERING DESIGN MANUFACTURING DEFECT IN THE IGNITION. *JB STATUS UPDATE 02/10/15*JB UPDATED 06/22/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681742February 6, 2015
ELECTRONIC STABILITY CONTROL (ESC)
DRIVING ON 494E IN BLOOMINGTON, MINNESOTA DURING RUSH HOUR AND SNOWING. THE TRACTION CONTROL LIGHT CAME ON AND THE CHECK ENGINE LIGHT CAME ON, THE CAR STARTED TO SLOW DOWN VERY FAST AND LOST POWER.THE FOLLOWING MSG CAME UP SERVICE STABILTRAK, REDUCING ENGINE POWER.THE CAR FELT LIKE IT LOST A COUPLE OF CYCLINDERS AND THE TRANSMISSION WOULD NOT SHIFT UP EASILY. AFTER TURNING THE CAR OFF AND RESTARTING THE STABILTRAK MSG WAS GONE AND THE TRACTION CONTROL LIGHT WENT OFF AND THE CRUISE CONTROL STARTED WORKING AGAIN.FEW DAYS LATER THE CHECK ENGINE LIGHT WENT OFF. CHEVY GARAGE NOT SURE OF PROBLEM WANTS CAR FOR SEVERAL DAYS. I HAVE HEARD MAY BE THROTTLE BODY NOT UNDER WARRANTY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662816February 5, 2015
ELECTRICAL SYSTEM
2011 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO GM RECALL 14299.* LD THE CONSUMER STATED THERE WERE THREE SETS OF KEYS TO THE VEHICLE. HOWEVER, GM STATED THEY WOULD ONLY CORRECT TWO KEYS UNDER THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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