Chevrolet Impala Complaints (2014)

638 consumer complaints on file.

#11323950May 9, 2020
ELECTRICAL SYSTEM
I OWN A 2014 CHEVY IMPALA LTZ. DURING THE WINTER OF 2018 - 2019 I STARTED SEEING THE SIDE DETECTION LIGHT COME ON RANDOMLY AND STAYING ON EVEN WHEN THE CAR WAS NOT RUNNING. THE PROBLEM PROGRESSED AND ONE DAY AS I WAS DRIVING DOWN THE HIGHWAY AT 60 MPH, AT NIGHT, ALL POWERED SYSTEMS FLASHED ON AND OFF INCLUDING MY HEADLIGHTS. I BROUGHT THE CAR INTO THE DEALER AND WAS TOLD IT WAS NOT COVERED. I RELUCTANTLY PAID THE $1,456 BILL. A FEW MONTHS LATER I RECEIVED THE NOTICE THAT THERE WAS A RECALL AND I SUBMITTED A REQUEST FOR REIMBURSEMENT, WHICH I DID RECEIVE FROM THE DEALER. NOW A LITTLE OVER A YEAR LATER I AM HAVING THE SAME ISSUES. I KNEW I NEEDED TO GET THE CAR BACK TO THE DEALER. WHEN I CALLED TO GET AN APPOINTMENT THEY WERE THREE WEEKS OUT. NOW JUST DAYS BEFORE MY APPOINTMENT WITH THE DEALER, MY CAR WON'T EVEN START. ALL ELECTRICAL SYSTEMS FLASH ON AND OFF. MY CAR HAS JUST UNDER 80,000 MILES. THIS IS A MAJOR SAFETY ISSUE AS IT EFFECTS ALL ELECTRICAL SYSTEMS IN THE CAR. MOST OF THE SAFETY FUNCTIONS OF THIS CAR RELY ON THE ELECTRICAL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323751May 7, 2020
SERVICE BRAKES
BROUGHT CAR TO COOK'S BRAKES IN PORTLAND, OR BECAUSE OF ROTATIONAL NOISES HEARD WHEN BRAKING. MECHANIC CONFIRMED THE ELECTRONIC PARKING BRAKE PISTON ACTUATION ARM IS NOT FULLY RETRACTED CAUSING THE BRAKE PADS TO STAY PARTIALLY ENGAGED AND PREMATURELY DAMAGE THE BRAKE PADS AND ROTORS. THE VEHICLE FAILS TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY SYSTEMS (FMVSS) NO. 135 'LIGHT VEHICLE BRAKE SYSTEMS'. THERE IS A DANGER OF EXCESSIVE HEAT AND FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322770April 29, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE SERVICE BLIND SPOT DETECTION SYSTEM MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE FAILURE CAUSED BLIND SPOTS TO THE DRIVER'S AND PASSENGER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO DUNN CHEVROLET (3000 DUSTIN ROAD, OREGON, OH 43616) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SIDE DETECTION MODULE AND WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 127,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321165April 15, 2020
ELECTRICAL SYSTEM
MY SIDE DETECTION MODULE HAS GONE OUT AND IS NOW CAUSING OTHER ELECTRICAL FAILURES. MY UNDERSTANDING FROM ONLINE RESEARCH IS THAT THIS IS A COMMON PROBLEM ATTRIBUTED TO DESIGN FLAWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319806March 31, 2020
STEERING
I DRIFTED OVER THE RUMBLE STRIPS WHILE DRIVING 60MPH AND CORRECTED COURSE - IMMEDIATELY THE SERVICE DISPLAY SHOWED SERVICE: POWER STEERING DRIVE WITH CARE AND SERVICE: STABILITRAK . THEN I NOTICED THE POWER STEERING HAD GONE OUT. GOT HOME, SHUT THE CAR OFF AND TURNED IT BACK ON AND THE SAME NOTICE POPPED UP. WE CHECKED THE SERPENTINE BELT AND IT SEEMED FINE. THE NEXT DAY WHEN I STARTED THE CAR, THE SERVICE LIGHTS WERE STILL UP. I DROVE IT AROUND AND SUDDENLY EVERYTHING WAS FINE AND THE SERVICE DISPLAY WENT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319466March 27, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
WATER LEAKING INTO TRUCK MOLD IS GROWING I KNOW THERE'S BEEN A LOT OF CASES THIS PROBLEM NEED TO GET FIXED MY CAR SMELLS REALLY BAD LIKE MOLD THIS IS A HEALTH ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318872March 21, 2020
LANE DEPARTURE: BLIND SPOT DETECTION, ELECTRICAL SYSTEM
SERVICE SIDE DETECTION SYSTEM. WHILE DRIVING THIS MESSAGE COMES ON AND WHEN THE CAR IS STOPPED AS WELL. [XXX] DIAGNOSED THE PROBLEM SIDE OBJECT DETECTION MODULES COST $841.21 PLUS TAX. I CONTACTED [XXX] FROM GM AT [XXX]. I WAS TOLD THEIR IS NOTHING GM COULD DO AS MY CAR IS AT 11900 MILES. THIS IS A SAFETY ISSUE. THIS WILL CAUSE CAR TO POSSIBLY CATCH ON FIRE, NOT TO START AND SEVERAL OTHER ISSUES IF NOT REPAIRED. THE BLIND SPOT DETECTION SYSTEM HAS BEEN AN ISSUE IN SEVERAL 2014 CHEVROLET IMPALAS. I CAN'T USE THE VEHICLE FEARFUL OF ME AND MY CHILDREN MAY BE IN DANGER. I'VE HAD 3 OR MORE CONVERSATIONS WITH GM REPRESENTATIVE [XXX] BUT NO HELP. THE SAFETY ISSUES WITH THE DEFECTIVE PARTS USED DURING MANUFACTURING IS UNACCEPTABLE AS THIS IS NOT A WEAR AND TEAR ITEM. MY NAME IS [XXX] MY ORIGINAL CASE #[XXX] WAS FILED WITH GM.THIS IS A SAFETY AND SHOULD BE CONSIDERED AS A RECALL. GM ONLY OFFERS REPAIR IF YOUR VEHICLE IS 80000 MILES OR LESS WHICH IS UNFAIR TO THE OWNERS OF THE VEHICLE WHO HAVE EXPERIENCED THIS PROBLEM. MY NUMBER IS [XXX] IF THERE ARE ANY FURTHER QUESTIONS THAT NEED ANSWERING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318651March 18, 2020
ENGINE
I WAS DRIVING MY CAR AND IT LOSS POWER. THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO NELSON HALL CHEVROLET IN MERIDIAN, MS. THEY TOLD ME THAT I NEEDED AN EXHAUST SOLENOID PART NUMBER 12633613. IT WAS SITTING THERE AT THE CHEVY DEALER FOR A MONTH AND A HALF. THEY TOLD ME TO COME GET IT BECAUSE THEY DIDN'T HAVE THE PART TO FIX IT AND THEY DIDN'T KNOW WHEN THE PART WAS GOING TO BE AVAILABLE. I HAVE BEEN IN CONTACT WITH GMC SINCE DECEMBER OF 2019. GMC DOESN'T KNOW WHEN THE PART WILL BE AVAILABLE. I CAN'T DRIVE MY CAR!! WHEN I SPOKE WITH GMC LAST, THEY TOLD ME THEY WOULD BE GIVING ME A CALL BACK IN 24-48 HOURS. IT HAS BEEN 3 MONTHS AND GMC WILL NOT RETURN MY CALLS. MY CAR IS STILL BROKEN AS OF TODAY MARCH 18, 2020. THIS IS UNACCEPTABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318479March 17, 2020
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A MESSAGE SAYING SERVICE SIDE DETECTION. IT HAS BEEN ON FOR MONTHS AND DIDN'T SEEM TO BE A BIG DEAL. IT NOW HAS CAUSED A BUNCH OF OTHER MESSAGES TO COME UP TO SERVICE. EVERYTHING ON MY DASHBOARD STOP WORKING (SPEEDOMETER, GAS GAUGE, ETC.) MY HEAT IS EFFECTED AND AT ONE POINT, MY CAR WOULDN'T START FOR SEVERAL DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318487March 17, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
I WAS DRIVING ON THE HIGHWAY AT NIGHT AND AND MY POWER STEERING AND STABILITRAK ABS INDICATORS CAME ON AND THE VEHICLE BECAME VERY DIFFICULT TO TURN/HANDLE WITH OUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318229March 16, 2020
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE ABS AND STABILITY TRACK WARNING LIGHTS ILLUMINATED. AS THE WARNING LIGHTS ILLUMINATED, THE POWER STEERING CEASED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE CONTACT HAD TO HAVE THE VEHICLE TOWED TO THE RESIDENCE. THE CONTACT LINKED NHTSA CAMPAIGN NUMBER: 14V450000 (STEERING) WITH THE FAILURE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 128,496.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318294March 16, 2020
ELECTRICAL SYSTEM
I BOUGHT THE CAR MARCH 1ST 2017 WITH 89346 MILES. EVERYTHING WAS GOING GREAT,NO PROBLEMS, AND I LOVE IT.I RECEIVED A SPECIAL COVERAGE LETTER IN MAY OF 2019 THAT INFORMED ME OF A POTENTIAL SIDE BLIND ZONE ALERT PROBLEM PREVENTING IT FROM WORKING PROPERLY AND TO BRING IT IN ONLY IF IT MET THE SPECIAL CIRCUMSTANCES THAT CAME WITH IT INCLUDING BEING WITHIN 6 YEARS OF ORIGINAL SERVICE OR 80,000 MILES. AT THE TIME, THERE WAS NO SIGN OF PROBLEMS, SO I JUST SET THE NOTICE ASIDE AND DID WHAT THE THE NOTICE TOLD ME,UNTIL FEBRUARY 2020. IT WAS WET OUTSIDE ONE DAY AND I NOTICED THAT THE PASSENGER SIDE BLIND ZONE ALERT LOCATED ON THE MIRROR ALWAYS STAYED ON, EVEN THOUGH THE CAR WAS OFF. IT ALWAYS STAYS ON AND I WAS CONCERNED ABOUT IT SO I STARTED DOING RESEARCH AND LEARNED IT IS A VERY COMMON EXPENSIVE PROBLEM AND MANY PEOPLE ARE UPSET THIS IS HAPPENING TO THEM, INCLUDING ME.I TOOK IT TO THE DEALERSHIP FOR MY APPOINTMENT, UNDER THE IMPRESSION THAT IT WAS COVERED, ONLY TO GET THERE AND TELL ME THAT IT HAS EXPIRED AND THAT IT WOULD BE $90 TO DIAGNOSE THE OBVIOUS ISSUE. I THINK THAT CHEVROLET NEEDS TO EXTEND THE SPECIAL PROGRAM OR DO SOMETHING TO HELP CUSTOMERS THAT PURCHASED THE CAR AFTER THE EXPIRATION DATE, ESPECIALLY CUSTOMERS LIKE ME THAT PURCHASED THE CAR AFTER THE 80,000 MILES.. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. I LOVE THE CAR BUT THIS LIGHT CONSTANTLY BEING ON IS A NUISANCE AND SHOULD NOT BE HAPPENING ON A NEWER CAR, AND IT IS ALSO A SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317717March 12, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY IMPALA HAVE SOME SORT OF DISCOLORATION INSIDE THE HEADLIGHT ASSEMBLY IT'S BEGINNING TO BLOCK THE AMOUNT OF LUMENS COMING THROUGH FOR MY LIGHTS TO SEE. I'M CERTAIN THIS IS A SAFETY CONCERN BECAUSE THEY WERE DESIGNED TO PUT OUT A CERTAIN NUMBER OF LUMENS FOR NIGHT DRIVING AND NOW THEY AREN'T
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317799March 12, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
TO BRAKE MY STEERING WHEEL TURNS TO THE RIGHT. I FOUND MOLD IN MY TRUNK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317327March 10, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE MISFIRED AND THE VEHICLE STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO DAVID CHEVROLET BUICK LOCATED AT (10225 NIAGARA FALLS BLVD, NIAGARA FALLS, NY 14304), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ROCKER ARM AND CONTROL VALVE SOLENOID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO PARTS BEING ON BACK ORDER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317365March 10, 2020
STEERING
WHEN DRIVING THE CAR IT THE STEERING WHEEL IS VERY DELICATE TO THE TOUCH. THE STEERING WHEEL WILL EASY TO MOVE WHEN TURNING THE WHEEL THAT MAY LEAD TO AN OVER CORRECTING AND COULD CAUSE AN ACCIDENT. ALSO WHEN DRIVING THE BACK WHEELS WILL AWAY SIDE TO SIDE WHEN HITTING BUMPS CAUSING THE STEERING WHEEL TO MOVE CAUSING THE DRIVER TO TURN IT THE OPPOSITE WAY FOR THE VEHICLE TO STAY IN IT'S LANE, HOWEVER IF THE DRIVER DOES NOT HAVE CONTROL IT MAY CAUSE A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317121March 9, 2020
ELECTRONIC STABILITY CONTROL (ESC)
WHENEVER I AM TRAVELING AT SPEEDS <15MPH AND TURNING LEFT FROM A STOP THE CAR HESITATES AND THERE IS A GRINDING NOISE. THIS ONLY OCCURS WHEN TRAVELING AT LOW SPEEDS. THE NOISE IS COMING FROM THE FRONT LEFT SIDE. MY ABS & SERVICE STABILITRAK LIGHTS ARE ON. WHEN I RUN THE DIAGNOSTIC NO CODES ARE COMING UP, AND IT SAYS THE CAR IS FINE. I HAVE TAKEN IT TO THE DEALERSHIP, AND THEY WERE NOT ABLE TO REPLICATE THE MALFUNCTION. SEVERAL OTHERS IN ONLINE FORUMS HAVE DESCRIBED THE SAME ISSUES WITH 2013-14 IMPALAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317155March 9, 2020
ELECTRICAL SYSTEM, ENGINE
AROUND 100,000 MILES (ABOUT 5 YEARS OLD) I STARTED RECEIVING A SIDE DETECTION SYSTEM WARNING AND IGNORED IT FOR A COUPLE OF MONTHS BECAUSE I DIDN'T FEEL LIKE I WAS DEPENDENT ON THE BLIND SPOT WARNINGS. ONE MORNING I STARTED MY VEHICLE AND I GOT AN ERROR MESSAGE FOR ABOUT EVERY SENSOR ON THE CAR. THE CAR STARTED IT BUT THE ENGINE WAS RUNNING ROUGH. LUCKILY, I WAS ABLE TO MAKE IT TO A MECHANIC. THEY FOUND OUT THAT THE ELECTRICAL SYSTEM WAS SHORTING OUT DUE TO THE BAD SIDE DETECTION SYSTEM SENSOR. I HAD TO PAY ALMOST $750 TO REPLACE THE BAD SENSOR. THE WORST PART IS NOW ABOUT 18,000 MILES LATER, I'M GETTING THE SAME SIDE DETECTION SYSTEM ERROR. IT MUST BE A SERIOUS DESIGN FLAW IF THE REPLACEMENT PART IS LASTING LESS THAN 20,000 MILES AND LESS THAN YEAR. NOW, I HAVE TO BALANCE WASTING ANOTHER $750 VERSUS MY ELECTRICAL SYSTEM SHORTING OUT DUE TO THE FAILING SENSOR - HOPEFULLY, THIS SHORTING OUT DOESN'T OCCUR DURING HEAVY TRAFFIC AND CAUSE AN ISSUE. A FEW SIMPLE INTERNET SEARCHES SHOWS THAT MANY CAR OWNERS ARE HAVING THIS ISSUE, I CAN'T BELIEVE THE GOVERNMENT DOESN'T FORCE CHEVY TO ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316730March 7, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY CAR HAS BEEN STALLING ON OCCASIONAL INCIDENTS FOR THE PAST 3 YEARS, I HAVE BROUGHT IT UP TO MY CHEVROLET DEALER AND THEY SAY NOTHING IS WRONG, BUT ON FRIDAY JANUARY 17, 2020 I WAS DRIVING DOWN THE FWY AT 65 MILES AN HOUR AND MY CARS SPEED GAUGE DROPPED TO 1 AND MY SPEED BEGAN TO DECREASE, I HAD TO ACT QUICKLY, AS I WAS ON THE FAST LANE, I STEPPED HARDER ON THE GAS AND AFTER LIKE 5 SEC. MY SPEED AND GAUGE BEGAN TO INCREASE. I ALSO HAD AN INCIDENT WITH MY CAR ON FEB. 21, 2020 AS I GOING TO PARK AT MY COLLEGE, I BEGAN TO TURN LEFT AND MY CARS ENGINE COMPLETELY TURNED OFF, MY CAR LIGHTS AND RADIO WERE ON THE BATTERY VOLTAGE WAS AT 14.9, BUT MY CAR NO LONGER WANTED TO START. I TRIED NUMEROUS TIMES TO TURN IT ON AFTER THE 8TH TIME I GAVE UP BECAUSE I GOT THE SMELL OF GAS, MY CAR HAD 3/4 OF GAS SO I NEW THAT WAS NOT THE ISSUE. I HAD TO CALL TRIPLE A TO GET MY CAR TOWED AND I WAS I FORMED THAT MY CAR TURNED ON WITH NO ISSUE WHEN THEY DELIVERED IT HOME. THIS PAST FEW WEEKS MY CAR HAS BEEN STALLING BUT NOT TO THAT DEGREE, I WILL BE TAKING IT BACK TO MY DEALER TO SEE IF THE CAN FIND ANYTHING, BUT I'M VERY WORRIED WITH THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315796March 3, 2020
ENGINE
2014 CHEVY IMPALA NEEDS A ROCKER ARM OIL CONTROL VALVE PART# 12633613. GM SAYS THERE IS NO ETA ON THE PART BUT DEALER SAYS PART IS NOT BEING PRODUCED. CHECK ENGINE LIGHT STAYS ON, THE CAR STUTTERS DURING MOTION ALSO WILL SHAKE SUDDENLY. ALSO, HAS A LACK OF ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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