Chevrolet Impala Complaints (2012)

258 consumer complaints on file.

#10626823August 20, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626467August 19, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING, ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY ACCELERATED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER, AND THE ENGINE STALLED. AS A RESULT OF THE FAILURE, THE REAR END OF THE VEHICLE CRASHED INTO A POLE. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10625740August 16, 2014
TIRES, TIRES:TREAD/BELT
I BOUGHT A 2012 IMPALA .2 DAYS AFTER I BOUGHT IT FROM DEALER HAD TIRE GO DOWN FROM BUBBLE ON SIDEWALL. A MONTH LATER SAME THING. HAD BLOW OUT WITH 3 COUPLE DAYS AGO. WENT AND BOUGHT NEW SET AND FOUND OUT 4TH TIRE HAD BUBBLE.NOW I HATE I BOUGHT ANOTHER SET OF GOODYEAR EAGLE LS2. HOW CAN I GET MY MONEY BACK K FROM GOODYEAR OR NEW TIRES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621617August 12, 2014
ENGINE, ELECTRICAL SYSTEM
THE ENGINE SHUT OFF AFTER HITTING A LARGE BUMP IN THE ROAD. THE ENGINE SHUT OFF A SECOND TIME AGAIN AFTER HITTING A LARGE BUMP IN THE ROAD. THE POWER STEERING AND POWER BRAKES WERE BOTH AFFECTED. THE CAR RESTARTED. THE DEALER LOOKED AT THE CAR AND COULDN'T DUPLICATE THE CONDITION. THE PROBLEM WENT AWAY AFTER I REMOVED ALL THE KEYS FROM THE KEY-RING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621022August 8, 2014
POWER TRAIN, STEERING
REPLACED FRONT WHEEL DRIVE INTERMEDIATE SHAFT AND RIGHT SIDE TRANSAXLE SEAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618223August 1, 2014
STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE POWER STEERING FAILED CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULTY TO TURN. THE VEHICLE WAS TAKEN THE DEALER, WHO DIAGNOSED THAT THE POWER STEERING LINE WAS LOOSE AND WAS RUBBING AGAINST THE FRAME OF THE VEHICLE CAUSING THE POWER STEERING FLUID TO LEAK. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. UPDATED 09/05/14*LJ UPDATED 12/3/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617649July 30, 2014
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
MAY 2013 I PURCHASED A 2012 IMPALA FULLY CERTIFIED BY THE CHEVY DEALER. ON 9/25/2013 I WAS STOPPED ON I-80 DUE TO TRAFFIC. A WOMAN TRAVELING 53 MPH SLAMMED INTO ME CAUSING ME TO TAKE OUT THE NEXT 3 CARS. I FILED AN INVESTIGATION WITH GM TO REVIEW THE VEHICLE INFORMATION (WHICH IS HOW I KNOW HOW FAST SHE WAS TRAVELING). THE AIRBAG LIGHT WAS ON, BUT NO AIRBAGS DEPLOYED, AND THE SEAT BELT HAD RESTRAINED ME ONLY AFTER I VIOLENTLY BOUNCED OFF OF THE STEERING WHEEL. WHEN THIS WAS REPORTED TO GM IT WAS STATED THAT THERE ARE THREE LINES OF DEFENSE IN A VEHICULAR ACCIDENT #1 THE BODY OF YOUR VEHICLE #2 YOUR SEAT BELT #3 AIRBAG DEPLOYMENT. 2/3 LINES OF DEFENSE HAD FAILED ME. GM HAD NO CONCLUSION AFTER THE ACCIDENT AND I RECEIVED THE REPORTS FROM THE ENGINEERS. I WAS TRAVELING FAST ENOUGH INTO THE CAR AHEAD OF ME FOR THE AIRBAGS TO HAVE DEPLOYED, AND THE SEAT BELT SHOULD HAVE RESTRAINED ME. NEARLY A YEAR LATER, I AM GREATFUL THAT ONE LINE OF DEFENSE HAD PREVENTED FURTHER INJURIES, BUT THIS IS SOMETHING THAT I WILL FOREVER FEEL THE NEGATIVE IMPACTS OF. WITH RECENT NEWS INVESTIGATIONS INTO GM'S FAULTY AIRBAG DEPLOYMENT, CLEARLY THEY CAN LOOK BEYOND JUST THE OLDER MODELS OF IMPALAS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10616358July 25, 2014
STEERING: STEERING WHEEL/HANDLE BAR
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THE MATERIAL OF THE STEERING WHEEL WAS SEVERELY ROTTED AND SEPARATED FROM THE METAL INTERIOR OF THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 09/16/14*LJ UPDATED 01/13/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609304July 9, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, HE APPLIED THE BRAKES THE VEHICLE SHOOK VIGOROUSLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE CALIPER FAILED AND THE TECHNICIAN REPLACED THE CALIPER ON THE REAR DRIVERS BRAKE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,073. UPDATED 09/02/14*LJ UPDATED 09/23/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608057July 3, 2014
STEERING:HYDRAULIC POWER ASSIST SYSTEM, STEERING
TL * THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED WITHOUT WARNING. AN INDEPENDENT MECHANIC STATED THAT THE POWER STEERING LINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 49,341.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606876June 29, 2014
AIR BAGS, SERVICE BRAKES
ON JUNE 28,2014 WHILE DRIVING DOWN HOUSTON TX BELTWAY. I WAS INVOLVED IN AN ACCIDENT WHERE MY CAR HIT A CEMENT GUARD RAIL AND BRAKES FAIL AS WELL AS NO AIRBAGS DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10604651June 19, 2014
SEAT BELTS
MY DRIVER SIDE AND BACK SEAT IN THE MIDDLE SEAT BELTS WILL NOT LOCK. I ATTEMPT TO ATTACH THE SEAT BELT AS IT SHOULD BUT WILL NOT LOCK AND IF IT DOES CLICK TO LOCK THE FIRST BUMP (POT HOLE) I HIT IT UNBUCKLES. VERY UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598722June 17, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING MY CAR HIGHWAY SPEED WAS 65MPH, AT THAT RATE OF SPEED MY VEHICLE WAS PICKING UP SPEED AND WHEN I WENT TO PRESS ON MY BRAKES, IT WAS IF I WAS DRIVING ON ICE AND MY CAR WAS SKIDDING. TWO DAYS LATER I STOPPED FOR GAS AND MY CAR WOULDN'T START, AFTER MY 3RD ATTEMPT, IT STUTTERED HARD TIME TURNING OVER. ONCE IT DID I TURNED IT OFF BUT THE CAR WAS STILL RUNNING. I DID THIS SEVERAL TIMES. VERY SCARED TO DRIVE MY CAR BACK HOME BECAUSE I'M OUT OF TOWN. MY LIGHTS SAYS I HAVE LOW RIGHT TIRE PRESSURE BUT I DON'T, IT'S BACK LEFT TIRE FOR SOME ODD REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596417June 5, 2014
SUSPENSION, WHEELS
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, WHEN ACCELERATING AND DECELERATING THERE WOULD BE AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE WAS INTERMENT. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE SPIDER GEAR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595615June 2, 2014
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
CAR EXPERIENCED COMPLETE ENGINE AND ELECTRICAL SYSTEM FAILURE WHILE ACCELERATING ONTO BUSY HIGHWAY. THERE WAS NO EMERGENCY LANE, SO BROUGHT CAR TO A HALT BLOCKING ONE LANE. THIS WAS AS VERY DANGEROUS SITUATION. LATER DETERMINED THAT THE CAUSE WAS A LOOSE HOT WIRE TERMINAL CONNECTION TO THE FUSE BOX. IT HAD EITHER VIBRATED LOOSE OR WAS NOT TIGHTENED ADEQUATELY AT TIME OF MANUFACTURE. LOCAL DEALER WAS NOT INTERESTED IN REPORTING THIS EVENT TO THE GM DATA BASE, SO GAVE ME A CHEVROLET CUSTOMER SERVICE NUMBER TO CALL, WHICH I DID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594591May 28, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO PERFORM A DIAGNOSIS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592608May 19, 2014
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
I WAS DRIVING AND AFTER MAKING A LEFT TURN, MY SERVICE TRACTION CONTROL, SERVICE BRAKE ASSIST, AND ABS LIGHT ALL POPPED ON. IT WENT ON AND OFF FOR MANY DAYS AS I WOULD STOP AND THEN RE-START THE CAR. I FINALLY TOOK IT TO A CHEVY DEALERSHIP AND WAS TOLD THEY TESTED THE FRONT ABS CONNECTOR AND ADJUSTED THE TIMING. LIGHTS AND CODES WENT OFF FOR ABOUT TWO WEEKS THEN POPPED BACK ON UPON MAKING A LEFT TURN. IN ADDITION TO THE LIGHTS AND CODES, THE CAR NOW MAKE A LOUD GRINDING NOISE AND THE CAR STALLS. I HAVE BEEN AT A LIGHT IN THE MIDDLE OF MAKING A TURN WHEN THE CAR WILL STALL AND NOT LET ME TAKE OFF- THE TRACTION CONTROL SYMBOL WILL COME ON AND I WILL BE STUCK TRYING TO ACCELERATE. THIS IS VERY DANGEROUS AS I HAVE ALMOST BEEN HIT FROM BEHIND A FEW TIMES DUE TO NOT BEING ABLE TO ACCELERATE IN A TIMELY FASHION. I HAVE GONE ON CHEVY IMPALA FORUMS LOOKING FOR OTHER DRIVERS WHO MAY HAVE EXPERIENCED THIS ARE THERE ARE A GOOD NUMBER OF THEM. IT SEEMS TO BE AN ELECTRICAL PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588296May 14, 2014
POWER TRAIN, STEERING
FRONT WHEEL HUB AND CV AXLE NUT LOOSE. REPLACED FRONT WHEEL HUB PART # 88964168, HUB 6.307 QY* CPOBK. TORQUED RIGHT FRONT WHEEL HUB AND CV AXLE NUT TO SPECIFICATIONS. GMC FACTORY ERROR IN QUALITY CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586271May 2, 2014
AIR BAGS, STRUCTURE:BODY
TRACTOR TRAILER HIT A 1/2 SCHOOL BUS WHICH HIT US ON THE DRIVERS SIDE, NO AIR BAGS WENT OFF. PASSENGERS HAD SEVERE INJURIES INCLUDING NECK, ARMS, NERVE, HANDS, SHOULDER DAMAGE. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10585937May 1, 2014
POWER TRAIN
FAILED TORQUE CONVERTER. THE TORQUE CONVERTER WOULD SLIP WHEN SHIFTING FROM REVERSE TO FORWARD (DRIVE). IT WOULD SLAM INTO DRIVE, GRIN THE GEARS AND CAUSE THE TIRES TO SQUEAK (SPIN). ON APRIL 28, HEDRICK'S CHEVROLET 961 W SHAW, CLOVIS, CA, REPLACED THE ORIGINAL TORQUE CONVERTER, WITH A REMANUFACTURED CONVERTOR, PART NUMBER 17804457 (1), PLUS THE FOLLOWING PARTS:17804457(1)-CORE RETURN, 24264377 (1)- SEAL KIT, 25886620(2)- GASKET,10333578(1) - GASKET, 12609163(1) - GASKET. IT IS A WARRANTY CLOVERED PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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