Chevrolet Impala Complaints (2004)

1,074 consumer complaints on file.

#10641116October 3, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. AFTER STARTING THE VEHICLE, IT BEGAN TO JERK AND SUDDENLY ACCELERATED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640427October 1, 2014
POWER TRAIN, ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING 35 MPH, THE TRANSMISSION FAILED TO SHIFT INTO GEAR WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639795September 29, 2014
STEERING
WHILE DRIVING STRAIGHT POWER STEERING FAILED, HAD TO MAN HANDLE. WAS DRIVING THRU FLOODED ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639929September 29, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. AFTER SEVERAL ATTEMPTS, THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM); HOWEVER, THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639659September 28, 2014
FUEL/PROPULSION SYSTEM
I EXPERIENCED ISSUES WITH MY GAS HAND NOT WORKING PROPERLY. WHEN THERE IS GAS IN MY CAR, NO MATTER IF IT'S FULL OR ALMOST EMPTY, THE HAND STAYS ON FULL FOR THE MOST PART. IT DOES NOT DETECT THE PROPERTY AMOUNT OF GAS IN MY CAR. THERE IS AN ISSUE WITH THE FUEL LEVEL SENSOR, FUEL GAUGE AND NEEDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639306September 26, 2014
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THE LIGHT DIMMER SWITCH FAILED TO ACTIVATE AND WAS ABLE TO ACTIVATE ONLY ONE SETTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639318September 26, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V355000 (ELECTRICAL SYSTEM). THE PART THAT WAS NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639018September 25, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH AND ATTEMPTING TO STOP, THE BRAKE PEDAL BECAME DIFICULT TO DEPRESS AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT ARM, THE THUMB AND THE ROTATOR CUP, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10638635September 24, 2014
ELECTRICAL SYSTEM
THE SPEEDOMETER NEEDLE WOULD STICK JUST OUT OF THE BLUE AND EVERY YOU WOULD EXCEL IT WOULD GO UP MORE BUT NEVER COME BACK DOWN. THE ONLY WAY TO GET THE NEEDLE TO COME DOWN SO IT DIDN'T WRAP COMPLETELY AROUND WOULD BE TO PULL OVER AND TURN THE KEY TO THE OFF POSITION AND THEN REPEATEDLY TURN THE KEY FROM OFF TO ACCESSORIES ON (THE SPOT RIGHT BEFORE THE CAR STARTS). EACH TIME YOU TURN IT FROM OFF TO ON THE NEEDLE WOULD DROP ABOUT 3-5 MPH. IT SOMETIMES TOOK A FEW MINUTES AND WAS A REAL PAIN IF YOU WERE DRIVING IN A BIG CITY OR TOWN WITH A LOT OF STOP AND GO BECAUSE YOU WOULD HAVE TO PULL OVER ABOUT EVERY 4 OR 5 TIMES JUST TO GET ACROSS TOWN. THIS WAS RECALLED IN THE TRUCKS AND TRAILBLAZERS I WAS TOLD, SO I AM NOT SURE WHY IT WAS NEVER RECALLED IN THE IMPALAS. IT WAS AN EXPENSIVE FIX, BUT HAD TO BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638448September 23, 2014
ELECTRICAL SYSTEM
CAR WOULD NOT START SECURITY LIGHT BLINKING ,LET IT SIT FOR 15 MINUTES THEN IT STARTS, REALLY DISAPPOINTED . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637983September 22, 2014
ELECTRICAL SYSTEM
PURSUANT TO THE LETTER I GOT IN REGARD TO RECALL 14350, I CONTACTED THE DEALER WHERE I BOUGHT MY CAR, JIM BUTLER CHEVROLET. I GOT AN EMAIL BACK FROM THEM SAYING THE ONLY RECALL THEY SHOW ON MY CAR IS 13036, AND THEY WILL ONLY SCHEDULE ME FOR THAT SERVICE. I VERIFIED THE VIN ON YOUR WEBSITE, AND 14350 IS INDEED CORRECT. NOTE THAT I HAVE CONTACTED THIS DEALER REPEATEDLY OVER THE PAST TWO TO THREE YEARS, BECAUSE MY CAR WON'T START AFTER I SHUT IT OFF WHEN IT ISN'T IN PARK. IT'S LEFT ME STRANDED MORE THAN 20 TIMES (WHICH IS DANGEROUS IN ITSELF, PLUS I HAD TO CALL FOR ROAD SERVICE, WHICH ISN'T FREE), AND THE SERVICE MANAGER HAS SO FAR REFUSED TO TAKE ANY ACTION AND IN FACT DID NOT EVEN RETURN MY MANY PHONECALLS ABOUT IT. NOW THEY CAN'T EVEN GET THE SAFETY RECALL NUMBER STRAIGHT (UNTIL I LET THEM KNOW I'D BE CONTACTING YOU, SUDDENLY, IT IS THE RIGHT NUMBER). THIS IS WHY PEOPLE ARE DYING: DEALERS IGNORE REPORTED PROBLEMS BECAUSE IT COSTS GM MONEY; THEY STONEWALL YOU UNTIL YOU DIE IN A CRASH OR DIE STANDING BY YOUR CAR WAITING FOR THE TENTH TOW. THANKS TO GM, I AM DONE BUYING AMERICAN CARS. PLEASE INVESTIGATE THIS COMMON IMPALA NON-STARTING ISSUE (SEARCH ONLINE: IT'S NOT THE STARTER, AND I'VE ALREADY PAID TO REPLACE THE IGNITION, BUT THEY STILL WON'T GIVE ME MY KEY CODES). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638123September 22, 2014
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THE KEY WAS HARD TO TURN IN THE IGNITION AND THE ENGINE WOULD HESITATE BEFORE STARTING. THE CONTACT MENTIONED THAT THERE WERE TIMES THE VEHICLE WOULD NOT START. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FAILURE WAS NORMAL. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 10/30/14*LJ THE CONSUMER STATED A RECALL WAS PERFORMED WHERE A METAL PIECE WAS ADDED TO THE KEY FOR THE SLIDING OF THE KEY SWITCH. THE IGNITION REMAINED HARD TO TURN. THE MANUFACTURER WAS NOTIFIED AND ADVISED THAT THE CONSUMER PAY FOR THE VEHICLE TO BE DIAGNOSED. UPDATED 04/27/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637277September 18, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING 40 MPH, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE ENGINE AND THE RADIATOR OVERHEATED. THE VEHICLE FAILED TO SHIFT OUT OF PARK. THE CONTACT WAS ABLE TO MERGE THE VEHICLE TO THE SIDE OF THE ROAD AND POURED WATER INTO THE RADIATOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637144September 17, 2014
ELECTRICAL SYSTEM
MY CAR HAS HAD A PROBLEM WITH PERIODIC NOT STARTING, THIS HAS BEEN GOING ON FOR YEARS OFF AND ON. THE OTHER DAY WAS WHEN I FINALLY REALIZED MY CAR HAD PUT ME IN A DANGEROUS SITUATION. I WENT TO THE STORE LATE RIGHT BEFORE IT WAS ABOUT TO CLOSE. WENT AND MADE MY PURCHASE. WHEN I CAME OUT MY CAR WOULD NOT START. I HAVE BEEN READING ABOUT A PASSLOCK ISSUE ON CERTAIN GM MODELS AND MINE FALLS WITHIN THE MAKE AND YEAR OF VEHICLE WITH THIS ISSUE. THERE WERE A GROUP OF MEN WHOM KEPT LINGERING AROUND THE STORE AFTER IT HAD CLOSED, AND HERE I AM A FEMALE ALONE STRANDED DUE TO A VEHICLE THAT WOULDN'T START. BECAUSE OF A PASSLOCK DEFECT. THANK GOODNESS THE POLICE CAME BY WONDERING WHY THERE WAS A CAR IN THE PARKING LOT OF A CLOSED STORE. HE SAT AND WAITING FOR MY CAR TO RESET SO THAT IT WOULD START. I GUESS IT IS GONNA TAKE SOMEONE TO LOSE THEIR LIFE OR BE SEVERELY INJURED FOR GM TO FEEL THEY NEED TO FIX THIS. I DON'T THINK ANYONE SHOULD HAVE TO SPEND THEIR OWN MONEY ON A ISSUE THAT GM IS FULLY AWARE EXISTS. SOMEONE MAY NOT BE SO LUCKY NEXT TIME BEING STRANDED AND HAVING THEIR CAR NOT START. DEATH WONT WAIT 10 MINUTES FOR A RESET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633584September 16, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THE KEY RELEASED FROM THE IGNITION SWITCH INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633611September 16, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 65 MPH, THE SPEEDOMETER DISPLAYED THAT THE VEHICLE WAS TRAVELING 90 MPH, WHICH THEN INCREASED TO 110 MPH. IN ADDITION, THE RPM GAUGE FAILED TO PROVIDE ACCURATE READING LEVELS WHILE THE VEHICLE WAS PARKED. THE FAILURES OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633137September 15, 2014
ELECTRICAL SYSTEM, ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
PLEASE HELP. I HAVE A 2004 CHEVY IMPALA. IT HAS THE GM PASSLOCK. THE SECURITY LIGHT COMES ON THE MESSAGE BOARD AND SOMETIMES THE CAR WILL NOT START. THE CAR HAS LEFT ME STRANDED ABOUT 25 TIMES. I'M AFRAID ONE DAY IT WILL BE AN EMERGENCY AND MY CAR IS GOING TO LEAVE ME STRANDED. THIS IS A VERY COMMON AMONG IMPALA AND OTHER GM VEHICLES. THIS SHOULD BE A RECALL ASAP. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633226September 15, 2014
ELECTRICAL SYSTEM, ENGINE
TRIED TO START CAR, WOULDN'T TURN OVER EVEN THOUGH CAR HAD POWER, NO NOISES OR SOUNDS MADE WHEN TRYING TO TURN OVER EVEN THOUGH I HAD FULL POWER TO RADIO WINDERS DOORS AND ELECTRIC DASH BOARD. HAD A NEW STARTER PUT IN BECAUSE I THOUGHT THAT WAS THE ISSUE. 2 WEEKS LATER SECURITY LIGHT COMES ON WHILE DRIVING AND STAYED ON. TRIED TO TURN CAR ON SAME THING HAPPENED HAVE POWER. BUT NO TURN OVER AND SECURITY LIGHT IS STILL ON. TURNED OFF CAR TOOK OUT KEYS AND LEFT CAR ALONE CAME BACK LATER AND CAR STARTED W/O INCIDENT. NO SECURITY LIGHT ON. SAME ISSUE KEEPS HAPPENING MAYBE 4 TIMES A MONTH IF NOT MORE HAVE TO WAIT 10 MINS IN ORDER FOR CAR TO START. ISSUE HAPPENS AT GAS STATION, HOME, WORK, HOT AND COLD WEATHER. BEFORE I FIGURED OUT 10 MIN DELAY HAD CAR TOWED AND SPENT MONEY ON REPAIRS THAT AREN'T NECESSARY. NOTICED ONE DAY WHILE I SAT IN CAR FOR 10 MINS IN SUMMER HEAT WITH 3 MONTH DAUGHTER, THAT CAR MAKES A SORT OF COMPUTER HUMMING/BUZZING SOUND. AFTER THE 10 OR SO I HEAR A CLICK OR AS I CALL IT A SHUT DOWN SOUND AND THEN I AM ABLE TO START CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633303September 15, 2014
AIR BAGS, STEERING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE DUE TO THE WET ROAD SURFACE. THE DRIVER FAILED TO BRING THE VEHICLE TO A STOP AND THE STEERING AND BRAKES SEIZED. AS A RESULT, THE DRIVER CRASHED INTO AN EMBANKMENT AND A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED NECK, HEAD, AND BACK INJURIES AND MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM), BUT IT WAS NOT CONFIRMED IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10633025September 14, 2014
ELECTRICAL SYSTEM
WHEN I STARTED MY CAR FRIDAY AFTER GETTING GAS, THE SECURITY LIGHT CAME ON. WHEN I WAS FINALLY SOMEWHERE SAFE, I SHUT THE CAR OFF AND RESTARTED IT. IT STARTED JUST FINE AND THE LIGHT DID NOT COME BACK ON. TODAY (SUNDAY) I LEFT WORK AND DROVE 4 MILES TO GET MY DAUGHTERS CHECK FROM HER WORK. I LEFT THE CAR RUNNING WHILE I RAN IN AND GRABBED THE CHECK. THE MOMENT I GOT BACK INTO THE CAR I NOTICED THE SECURITY LIGHT WAS BACK ON. WHEN I GOT HOME I SHUT THE CAR OFF AND RESTARTED IT. IT STARTED JUST FINE AND THE SECURITY LIGHT DID NOT COME BACK ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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