Chevrolet Impala Complaints (2014)

638 consumer complaints on file.

#11343801August 6, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
THE SUNROOF SUNSHADE WON'T RETRACT PROPERLY AND THE FABRIC HANGS DOWN SO I CAN'T SEE OUT MY REAR WINDOW FROM THE REAR VIEW MIRROR. THIS HAPPENED WHILE DRIVING ON THE HIGHWAY. I HAD TO EXIT AND PARK MY CAR. THE SHADE HAD ISSUES CLOSING HOWEVER I WAS FINALLY ABLE TO GET IT CLOSED. THEN A CODE CAME UP WITH BODY CONTROL MODULE / SUNROOF/SUNSHADE ACTUATOR CALIBRATION NOT LEARNED (SYMPTOM 4B) CODE: B369D. ALSO MY PARKING BRAKE ENGAGES WITHOUT TOUCHING THE BUTTON. IT HAPPENS WHEN I START MY VEHICLE AND THE PARKING LIGHT ON THE DASH IS LIT UP. I HAVE TO DISENGAGE IT. I WILL THEN HEAR MY BRAKES RUBBING ON THE ROTORS WHILE DRIVING AND MAKING MY CAR VIBRATE WHILE DRIVING ALMOST LIKE THE BRAKES ARE CATCHING ON A COUPLE SPOTS ON THE ROTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343402August 5, 2020
ELECTRICAL SYSTEM
I WAS DRIVING WITH MY INFANT DAUGHTER IN THE CAR WHEN EVERYTHING ELECTRICAL IN MY CAR STARTED GOING HAYWIRE. MY BLINKERS DID NOT WORK, MY RADIO WAS ON THE FRITZ, BREAKING WAS CUTTING IN AND OUT, AND MY STEERING KEPT LOCKING UP. WE WERE GOING THROUGH A VERY BUSY INTERSECTION IN TOWN TOO, AND MY CAR DOING SOMETHING LIKE THIS COULD HAVE GOTTEN US BOTH SERIOUSLY INJURED OR EVEN WORSE. IT DID IT ONCE AGAIN A FEW WEEKS LATER WHILE I WAS IN THE HIGHWAY, BUT LUCKY I KNEW HOW TO REACT ONCE THE PROBLEM STARTED. I COME TO FIND OUT IT'S A 'SAFETY FEATURE' CAUSING THE ISSUE. IT'S SHORTING OUT AND CAUSING THE ENTIRE CAR TO ESSENTIALLY SHUTDOWN. WHILE. I'M. DRIVING. IF THIS ISN'T A SAFETY ISSUE IN NEED OF A RECALL, I DO NOT KNOW WHAT IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342339July 30, 2020
AIR BAGS
THE PASSENGER SEAT DOES NOT DETECTED THE AIRBAG. THE AIR BAG SIGN ON TOP INDICATES OFF EVEN WHEN THERE'S SOMEONE SEATED ON THE PASSENGER SIDE. IF I GET INTO AN ACCIDENT THE AIR BAG WILL NOT DEPLOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341873July 28, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE AT STOP, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE AND DROVE OFF. THE AIR BAGS DID NOT DEPLOY, EVEN THOUGH THE OTHER VEHICLE WAS DRIVING ABOUT 50 MPH. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES, INCLUDING LOWER BACK, CHEST AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT'S VEHICLE WAS DAMAGED AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TOTALED. THE DEALER AND THE MANUFACTURER WERE NOT CALLED. THE FAILURE MILEAGE WAS APPROXIMATELY 88,423.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11341619July 27, 2020
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. HESSERT CHEVROLET (6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149), WAS CONTACTED AND INFORMED OF THE FAILURE. AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340963July 22, 2020
SEATS, UNKNOWN OR OTHER
THE GASKET ON A REAR LIGHT DETERIORATED CAUSING A LEAK IN THE TRUNK OF THE CAR. FIRST ADDRESSED IT WITH THE DEALERSHIP IN THE FALL OF 2019. THEY SAID THEY COULDN'T FIND ANYTHING. HAPPENED AGAIN AS COVID BEGAN. WHEN THE DEALERSHIP WAS ABLE, THEY TRIED TO REPAIR THE CAR AND TO REMOVE THE MOLD THAT HAD GROWN & DID AN IONIZING TREATMENT. THEY SAID IT DIDN'T WORK. ASKED US TO CONTACT CHEVY CUSTOMER SERVICE. WE'VE BEEN WAITING SINCE MAY 8 FOR RESOLUTION TO THE MOLD ISSUE. THE CAR IS NOW BEYOND REPAIR. WE'VE SENT NUMEROUS EMAILS AND CALLED REPEATEDLY. THEY'VE ASSURED US THAT THEY WOULD GET BACK TO US BY THIS PAST MONDAY, JULY 20 AND THEY HAVE NOT. DUE TO THE MOLD, THE CAR IS UNSAFE TO DRIVE. THEY HAVE YET TO SEND SOMEONE TO THE DEALERSHIP TO EVEN LOOK AT THE CAR. THE OWNER OF THIS CAR IS AN 88 YEAR OLD MAN WITH STAGE 4 CANCER AND IS FIGHTING KIDNEY FAILURE. HE NEEDS THIS CAR FOR APPOINTMENTS AND TREATMENTS. CHEVY IS AWARE OF THIS. WE NEED HELP, PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340416July 20, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
AROUND 3 YEARS AGO. 3 PARTS THE LANE DEPARTURE MODULES CONTROL ARE THE BLIND SPOT SENSORS, REAR BACKUP SENSORS AND A FRONT CAMERA. MY LANE DEPARTURE MODULES GOT WET AND MESSED UP MY CAR WHERE THERE WERE MANY THINGS GOING WRONG. WHILE I WAS DRIVING MY CAR SAID THE AIR BAG WENT OFF, THEFT WAS DETECTED, BLOWER FAN & TEMP CONTROLS WHERE GOING ON AND OFF WHILE I WAS DRIVING. 2 YEARS AGO GM AGREED TO REPLACE THE MODULES. THE DEALERSHIP SAID THEY WERE HAVING PROBLEMS WITH THE PROGRAMMING OF THE MODULES. THEY FINALLY GOT THEM TO PROGRAM. THE DAY I PICKED UP MY CAR I NOTICED ISSUES WITH THE SENSOR SYSTEM. THEY SAID TO DRIVE IT. I TOOK IT AND THE PROBLEM GOT WORSE. WITH THE BLIND SPOT SENSOR, ON THE PASSENGER SIDE GOES ON AND OFF ALL THE TIME, I HAVE PICTURES AND VIDEOS SHOWING WHERE I AM DRIVING WITH NO VEHICLE NEXT TO ME AT ALL WITH THE LIGHT FOR THE SENSOR SHINING BRIGHT. THE REAR BACKUP SENSOR DOES NOT WARM ME, LAST WEEK I DID NOT SEE A GARBAGE CAN BEHIND ME BECAUSE IT WAS LOWER THAN MY TRUNK AND I HIT THE CAN AND BROKE MY TAIL LIGHT. THE FRONT SENSOR THAT TELLS ME I AM GOING TO FAST FOR THE CAR IN FRONT OF ME GOES ON RANDOMLY WHEN THE CAR IN FRONT OF ME IS MORE THAN 100 FEET OR NO CAR AT ALL. I HAVE TAKING MY CAR TO 3 DEALERSHIPS 4 TIMES. ALL THE DEANSHIP'S SAY THEY CAN'T FIX IT BECAUSE THEY DON'T GET A CODE. THERE IS NO CODE FOR THIS, NOT TO MENTION WHEN MY LANE DEPARTURE MODULES FAILED THERE WAS NO CODE FOR IT, THEY JUST STOPPED WORKING. THEY SAY IT IS UNDIAGNOSEABLE. GM SAW THE PICTURES AND VIDEOS AND ARE NOW SAYING THERE IS NOTHING WRONG WITH THE SYSTEM WITHOUT LOOKING AT THE CAR JUST THE PICTURES AND VIDEOS. HOW CAN THEY SAY NOTHING IS WRONG WHEN YOU SEE IN THE VIDEOS THE LIGHT IS ON AND NO CAR IS NEXT TO ME? HOW DO I LET MY 15-YEAR-OLD DAUGHTER DRIVE THIS CAR WITH A LIGHT ON WHEN NO ONE IS THERE? PLEASE HELP ME! THE SAFETY AND SECURITY SYSTEM IS NOT SAFE AT ALL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11340518July 20, 2020
STEERING
WHEN TURNING LEFT, THERE IS A GRINDING NOISE COMING FROM THE LEFT FRONT WHEEL. THIS GRINDING NOISE WILL ALSO TURN ON THE 'SERVICE STABILITRAK' AND 'SERVICE ABS' LIGHTS. THESE COME ON INTERMITTENTLY. I HAVE HAD SEVERAL SHOPS INCLUDING DEALERSHIPS LOOK AT IT AND ARE UNABLE TO FIX IT. I HAVE READ HUNDREDS OF OTHER FOLKS ARE HAVING THIS SAME ISSUE WITH THE SAME BODY STYLE FOR THE YEARS. IT IS TIME FOR GM AND CHEVROLET TO FIND A SOLUTION AND RECALL IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339231July 13, 2020
UNKNOWN OR OTHER
2014 IMPALA LTZ HELLO ALL I AM HAVING A HARD TIME FINDING ANY INFO2 TO HELP MY ISSUE. THE SUNROOF SHADE TO MY IMPALA HAS CAME OFF ON ONE SIDE OF THE TRACK. IT IS HELD ON BY GLUE AND APPEARS LIKE NOTHING ELSE. DEALERSHIPS ARE NO HELP AND ONLY WANT TO SELL YOU MORE ON TOP OF YOUR ISSUE. I TRUELY BELIEVE WHOLE HEARTEDLY THAT THIS SHOULD NOT BE HAPPENING TO AN IMPALA WITH LESS THAN 58K ON IT. I HARDLY EVER USE THE SUN ROOF LUCKILY OR IT WOULD HAVE HAPPENED SOONER. I TAKE THE BEST CARE OF THIS VEHICLE THAT I CAN. PLEASE HELP MYSELF AND ALL THE OTHERS DEALING WITH THIS ISSUE. TAKING APART THE WHOLE INTERIOR OF THE VEHICLE AND PAY 2,000 TO REPAIR A PAPER SHADE AND RE GLUE IT TO THE TRACK DOESNT SEEM FAIR. IM NOT SURE HOW MANY OF THESE WE CAN SEND INDIVIDUALLY BUT PURCHASED THIS VEHICLE DEC OF LAST YEAR. IT WAS BOUGHT NEW FROM THE PREVIOUS OWNER. WHEN DRIVING THE VEHICLE I HAVE ALWAYS FELT SOMETHING WRONG WITH THE TRANSMISSION ALSO. I UNDERSTAND ITS A NEW DESIGN BUT THE VERY HARD SHIFTS INTO DRIVE AND JERKING INTO GEAR ON THE HIGHWAY MADE ME TAKE IT IN. AGAIN DEALERSHIPS ARE NO HELP. THEY WILL NOT TAKE THE TIME TO HELP YOU AND ONLY PUSH YOU TO THE SIDE. THE BEHICLE WAS UNDER WARRENTY WHEN I WENT IN LAST YEAR. IM NOT SURE ABOUT NOW. MY VEHICLE LITTERALLY ONLY HAS 574056 MILES ON IT. I TRAVEL FOR WORK AND IT IS KEPT IN STORAGE 90% OF THE TIME. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338303July 8, 2020
STEERING
STARTED CAR WARNING CAME UP POWERSTEERING ISSUE THE POWER STEERING DID NOT WORK. SHUT CAR OFF LET SET FOR 15 MINUTES AND IT WORKED AT THAT TIME. I DROVE A SHORT DISTANCE TO CHECK, SHUT CAR OFF AND IT DID THE SAME THING SAME WARNING. SHUT OFF AND WAITED 15 MINUTES AGAIN AND IT WORKED. IT IS NOW PARKED SCARED TO DRIVE AFRAID IT WILL POWER STEERING WILL STOP WORKING WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331928July 1, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BLIND SPOT LIGHT DOES NOT TURN OFF RADIO POWERS ON AND OFF HEADLIGHTS FLASH ON AND OFF INTERIOR LIGHTS FLASH ON AND OFF VEHICLE WILL NOT TURN START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329861June 21, 2020
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE IS IDLING HARD ON START UPS AND SHUTTING OFF WHEN BRAKE. RESTARTS BUT WILL SHUT OFF AGAIN WHEN I BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329527June 18, 2020
ELECTRICAL SYSTEM
RECURRING PROBLEMS WITH SIDE DETECTION SYSTEM COMPONENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328861June 15, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ALL MY SIDE SENSORS ARE FAILING AND CAUSING MY INFO SYSTEM TO TURN OFF. ALSO NOTICED SMOKE COMING FROM ONE OF THE SENSORS. THESE EVENTS OCCUR WHEN THE CAR IS STARTED UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328866June 15, 2020
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING ASSIST WITH THE ABS WARNING LIGHT AND THE STABILITY TRAC WARNING LIGHT ILLUMINATED. THE CONTACT CALLED WHALEN CHEVROLET INC (1258 NY-29, GREENWICH, NY 12834, (518) 692-2241) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327388June 5, 2020
ENGINE, FUEL/PROPULSION SYSTEM
TOOK MY VEHICLE IN FOR ITS REGULAR OIL CHANGE. A FEW DAYS LATER, THE CAR STARTED DRIVING FUNNY. I NOTICE THAT WHEN I WENT TO ACCELERATE THAT THE VEHICLE STARTED SHAKING. AFTER IT HAPPENED A FEW MORE TIMES WITHIN THAT SAME WEEK, MY CHECK ENGINE LIGHT CAME ON. I DECIDED TO TAKE IT BACK TO THE CHEVY DEALERSHIP WHERE I HAD THE OIL CHANGE, NOT BEFORE CALLING THE SERVICE DEPT. SEVERAL TIME IN THE WEEK TO VOICE MY CONCERNS. I WAS TOLD TO BRING THE VEHICLE IN AND HAVE THEM CHECK MY OIL LEVEL TO MAKE SURE ALL WAS WELL. I TOLD THEM WHAT I WAS EXPERIENCING AND THAT THE CHECK ENGINE LIGHT WAS ON AND ASKED COULD THEY RE-CHECK MY OIL LEVEL. THE SERVICE ADVISOR CHECKED AND SAID THAT THE OIL WAS FINE. SHE THEN SUGGESTED THAT I PAY $112.48 DOLLARS FOR A DIAGNOSTIC TEST, BECAUSE THAT WOULD BE THE ONLY WAY TO DETERMINE WHY THE CHECK ENGINE LIGHT WAS ON. I DID! ONLY FOR THEM TO TELL ME THAT IT WAS P2645 INTAKE ROCKER ARM CONTROL CIRCUIT SOLENOID. THEN SHE GAME ME A QUOTE OF $407.35 TO FIX THE PROBLEM. I WAS THEN INFORMED THAT I HAD TO PAY FOR THE PART UPFRONT BEFORE ANYTHING COULD BE DONE AND ON TOP OF THAT, THIS PART WAS ON BACK-ORDER AND THAT IT WOULD TAKE WEEKS TO FILL THE ORDER. I NEED TO USE MY VEHICLE TO GET AROUND AND THIS WAS NOT SAFE TO DRIVE! THIS WAS OVER 2 MONTHS AGO. I THEN TURNED TO THE INTERNET TO DO MY RESEARCH ONLY TO FIND OUT THAT IS A FAULTY PART FROM THE GM MANUFACTURE. AND GM WAS NOT WILLING TO REPLACE THE PART EVEN AFTER THEY PLACE THIS PART IN MY VEHICLE KNOWINGLY THAT THIS WAS A DEFECTED PART AND THAT DOWN THE ROAD IT WOULD BE FAULTY, NOT ONLY IN MY 2014 BUT THE 2015 CHEVY IMPALA'S AND THE CHEVY MALIBU. THIS IS NOT RIGHT AND GM NEED TO CORRECT THE PROBLEM. I AM PAYING FOR A CAR FOR THE LAST 2 MONTHS THAT I CANT EVEN DRIVE! SHAMEFUL GM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325987May 26, 2020
STEERING
I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 60 MPH AND AN ALERT SOUNDED OFF AND ON MY INFOTAINMENT CENTER I HAD A VISUAL ALERT OF A PROBLEM WITH MY POWER STEERING. THE POWER STEERING WENT OUT COMPLETELY. IT IS EXTREMELY HARD TO TURN THE STEERING WHEEL WITHOUT POWER ASSIST AND I FIND IT INCREDIBLY DANGEROUS. WE HAD TO CANCEL OUR 3 DAY VACATION BECAUSE I COULDN'T TRUST MY STRENGTH TO TURN THE STEERING WHEEL WHILE DRIVING MOUNTAIN ROADS. I LIVE IN ALASKA. THIS, TO ME, IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326087May 26, 2020
ENGINE, UNKNOWN OR OTHER
MY CAR WAS TAKEN TO BE INSPECTED BY COURTESY CHEVROLET. THEY CLEARLY DOCUMENTED THAT I DID HAVE A PROBLEM WITH THE CATALYTIC CONVERTER. THERE HAS BEEN PAST SAFETY RECALLS ON THE CATALYTIC CONVERTER CRACKING. ACCORDING THE DOCUMENT THAT I WAS GIVEN IT CLEARLY STATES THAT IT WAS A WELDING FAILURE. THE PART THAT IS CURRENTLY ON THE CAR IS THE ORIGINAL PART THAT WAS PUT ON THE PART WHEN IT WAS BEING MADE. I HAVE BEEN TRYING TO GET THE ISSUE FIXED HOWEVER EVERYONE SAYS THAT ITS A FACTORY PROBLEM AND SHOULD LET THEM FIX THIS. MY CAR IS STARTING TO WEAR OUT THE LONGER I WAIT AND NEED FOR THE PROBLEM TO BE CORRECTED BY GM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324918May 17, 2020
ENGINE
ENGINE VARIABLE TIMING SOLENOID FAILURE. CURRENTLY NO PARTS AVAILABLE DUE TO EXTREMELY HIGH FAILURE RATE AND NOT CURRENTLY CREATING NEW PARTS. LEAVING THE CAR LACKING ACCELERATION AND AT RISK FOR POSSIBLE INTERNAL DAMAGE. FAILURE AT SPEED OVER 4000 RPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324117May 11, 2020
UNKNOWN OR OTHER
NOTICED A SMELL OF MOLD IN THE TRUNK. NOTED WATER IN THE SPARE TIRE AREA AND MOLD. TOOK TO THE DEALER AND FOUND THE REAR TAILLIGHT SEALS LEAKING. NOTICED THERE IS TSB G-191495 AND NHTSA 10092869 REGARDING THE ISSUE. ITS COSTING OVER $400 TO FIX AND THAT DOES NOT INCLUDE DRYING OUT THE CARPETS ETC. THE MOISTURE EXTENDED UP INTO THE PASSENGER COMPARTMENT UP TO THE FRONT FLOOR WELLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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