Chevrolet Impala Complaints (2004)

1,074 consumer complaints on file.

#10652657November 5, 2014
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
I BOUGHT 2004 IMPALA AND HAVE IGNITION PROBLEM WITH WITNESSES WITH A DENT IN FRONT BUMPER, AFTER TEN YEARS OR OVER 100K MILES THE GASKET GOES ON GM/GMC PRODUCTS, BOTH INNER TIE RODS ROTTEN OUT. I HAVE TALK TO GM EXECUTIVE OFFICE THAT FIX THE IMPALA PROBLEM IN 2011 BUT UNWILLING TO DEAL WITH IT NOW. I THINK I NEED OUT SIDE COUNSEL AND ENGINEERING FIRM TO TEST AND TESTIFY ON MY BEHAVE AND3,700 OTHER OWNERS WITH THE SAME PROBLEM. I WANT NEW VEHICLES AND SETTING UP A DATE WITH CONGRESSIONAL OVERSIGHT COMMITTEE, AND NHTSA REVIEW MY CASE. I HAVE MET WITH CONGRESSIONAL PANEL INVESTIGATING GM THAT WANT TO HELP ME RESOLVE THIS PROBLEM. I BEEN A GM PERSON BUT SERIOUSLY LOOKING IN THE FOREIGN MARKET IF I HAVE NO SERIOUS RESOLUTION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10651242November 5, 2014
ELECTRICAL SYSTEM
2004 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH RECALL. *TGW THE CONSUMER HAD THE IGNITION LOCK CYLINDER REPLACED IN MARCH 2007. THE CONSUMER IS SEEKING REIMBURSEMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651777November 1, 2014
ELECTRICAL SYSTEM
YESTERDAY, OCTOBER 31, MY HUSBAND TOOK OUR 2004 CHEVY IMPALA IN TO GET THE KEYS REPAIRED DUE TO THE IGNITION SWITCH RECALL. THE DEALER, [XXX] OF WOOD RIVER, REFUSED TO REPAIR THE SIX KEYS PURCHASED FROM CHEVROLET WITH THE CAR [WE ORDERED 4 ADDITIONAL KEYS FROM CHEVROLET WITH THE CAR]. IT WAS A FLAT REFUSAL TO REPAIR MORE THAN TWO KEYS, NOT A "THERE IS A FEE FOR ADDITIONAL KEYS" THE DEALER SAID THEY WERE INSTRUCTED TO DO THIS BY CHEVROLET. AS THESE KEYS WERE PURCHASED FROM CHEVY [AS OPPOSED TO BEING COPIES MADE ELSEWHERE] THEY SHOULD BE COVERED. THE RECALLS, NHTSA RECALL #14V400, GM RECALL #N140350 NOTICE SPECIFIES "ALL IGNITION KEYS" I HAVE WRITTEN CHEVY TO COMPLAIN AND ALSO NOTIFIED SENATORS [XXX] OF CHEVY'S ACTIONS. I THOUGH YOU SHOULD BE NOTIFIED THAT CHEVY IS NOT ACTUALLY FIXING THE PROBLEM AS ORDERED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651818November 1, 2014
ELECTRICAL SYSTEM
TL-THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON THE FIRST ATTEMPT AND WOULD HAVE TRY SEVERAL TIMES BEFORE THE VEHICLE WOULD START. IN ADDITION, THE IGNITION SWITCH AND KEY AND WOULD BECOME EXTREMELY HOT. THE VEHICLE HAD NOT BEEN REPAIRED OR DIAGNOSED. THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS UNAVAILABLE. NE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651537October 30, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
SERVICE TRACTION SYSTEM LIGHT HAS GONE ON A NUMBER TIMES AND THEN WENT OFF AGAIN. NOW, WHEN IT GOES ON THE ABS LIGHT AND THE TRACTION OFF LIGHTS ALSO GO ON. THEY USUALLY GO OFF WHILE DRIVING. THESE WARNING LIGHTS DO NOT ALWAYS GO ON. IF THEY ARE GOING TO GO ON, IT WILL GENERALLY BE ON START UP. TODAY ALL THREE LIGHTS WENT ON AT START UP, BUT THE SERVICE LIGHT WENT OUT AND THE ABS AND TRACTION LIGHTS REMAINED ON. TURNED VEHICLE OFF, THEN BACK ON AND THE TWO LIGHTS REMAINED ON. I'VE BEEN TOLD IT'S A COMMON PROBLEM WITH IMPALAS, YOU CAN SPEND A LOT OF TIME AND MONEY TRYING TO FIGURE OUT THE DEFECT WITHOUT SUCCESS. I'M WORRIED THAT OUR SAFETY MIGHT BE IN JEOPARDY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651029October 29, 2014
AIR BAGS
FOR THE PAST FOUR WEEKS, I HAVE NOTICED THE PASSENGER'S AIRBAG LIGHT IS ON, ALTHOUGH THERE WAS NOT ANY INCIDENTS OR DEFECTS TO THE VEHICLE. THIS REALLY CONCERNS ME, DUE TO IT MAY BE INEFFECTIVE IF THERE WAS A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650815October 28, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. SEVERAL ATTEMPTS WERE MADE BEFORE THE VEHICLE RESPONDED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648118October 23, 2014
ELECTRICAL SYSTEM
2004 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO GM RECALL #14350 REIMBURSEMENT. * LD THE IGNITION LOCK CYLINDER WAS REPLACED, PRIOR TO RECEIVING THE RECALL NOTICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648088October 22, 2014
ELECTRICAL SYSTEM
2004 CHEVROLET IMPALA. CONSUMER STATES VEHICLE HAS DIED SEVERAL TIMES WHILE DRIVING. *TGW THE CONSUMER STATED ON ONE OCCASION, HE WENT THROUGH SOME CONSTRUCTIONS, KNOCKED THE SIDE MIRROR OFF, AND CRACKED A WINDOW. THE VEHICLE ALSO RECEIVED SCRATCHES AND DENTS. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10648115October 22, 2014
ELECTRICAL SYSTEM
CHEVROLET. CONSUMER IS WRITING IN REGARDS TO IGNITION SWITCH.* LD THE CONSUMER EXPERIENCED PROBLEMS WITH THE IGNITION SWITCH. HOWEVER, THE DEALER INFORMED HER, THE VEHICLE IDENTIFICATION NUMBER, WAS NOT INCLUDED IN THE RECALL. THE CONSUMER HAD THE IGNITION SWITCH REPLACED, AT A COST OF $ 338.94. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649049October 21, 2014
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES, STEERING
MY WIFE WAS DRIVING HOME FROM WORK WHEN THE ENGINE STOPPED RUNNING AND CAUSED HER TO HAVE TO PULL OFF THE ROAD. IT TOOK SEVERAL MINUTES BEFORE CAR WOULD RESTART. SINCE THE FIRST TIME SHE HAD THIS HAPPEN AT LEAST 3 TIMES A YEAR SINCE. I'VE DRIVEN THE CAR SEVERAL TIMES AFTER SHE HAS TOLD ME IT HAPPENED AGAIN AND HAD OUR MECHANIC LOOK AT IT ALSO. ALSO HAVE HAD THE INSTRUMENT PANEL GAUGES NOT WORKING PROPERLY FOR 2 YEARS NOW AND HAVEN'T BEEN ABLE TO FIGURE OUT WHY, WE THINK THERE IS A SHORT SOMEWHERE IN THE ELECTRICAL SYSTEM BUT HAVE NOT BEEN ABLE TO PIN POINT IT. THE CHROME PLATE ALUMINUM ALLOY RIMS THE CHROME HAS BEEN FLAKING OFF SINCE THE CAR WAS 2 YEARS OLD AND WE NOW HAVE TO KEEP REFILLING THE TIRES WITH AIR AT LEAST ONCE A WEEK. HAVE GONE TO THE DEALER A COUPLE OF TIMES BUT GET A RUN AROUND THAT ITS NOT A PROBLEM WITH THE CAR. I HAVE TALKED TO A GENTLEMAN WHO ALSO HAS THE ONLY OTHER 2004 IMPALA SS IN OUR TOWN AND HE HAS THE SAME PROBLEMS AS WE HAVE HAD AND GOTTEN SAME RESPONSE FROM OUR LOCAL DEALER WHERE WE BOTH BOUGHT OUR CARS FROM. MY IMPALA SS AT THIS TIME HAS JUST OVER 80,000 MILES ON IT AND IN ADDITION TO PROBLEMS MENTIONED ABOVE WE HAD TO HAVE POWER STEERING PUMP, RACK IN PINION AND ALTERNATOR REPLACED AND LOOKING LIKE THE RACK IN PINION IS GOING OUT AGAIN AS I WRITE THIS. I'VE BECOME VERY DISAPPOINTED WITH CHEVROLET OVER THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648334October 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. AFTER INSERTING THE KEY INTO THE IGNITION SWITCH TO TURN THE VEHICLE ON, THE VEHICLE FAILED TO START UNTIL MINUTES LATER AND THE SECURITY ALARM WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN DIAGNOSED THAT THE SENSOR LIGHT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648461October 17, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. AFTER TURNING THE KEY INTO THE IGNITION SWITCH, THE VEHICLE FAILED TO START UNTIL MINUTES LATER AND THE SECURITY ALARM WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN RECOMMENDED THE SENSOR LIGHT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644299October 13, 2014
ELECTRICAL SYSTEM
DEAR GM, MY NAME IS [XXX] AND I HAVE COME SO CLOSE TO HAVING A ACCIDENT IN MY CAR IT HAVE CUT OFF TWICE WHILE I WAS DRIVING TO WORK . BY THE GRACE OF GOD I LEAVE FOR WORK AT 3:00 IN THE MORNING. SO WHEN IT CUT OFF ON THE HIGH WAY THEIR WERE NO TRAFFIC. BUT IT THEN CUT OFF AGAIN WHILE I WAS MAKING A TURN , AND THANK GOD AGAIN THAT THE DRIVER IN FRONT OF ME THAT WAS BACKING UP WAS QUICK TO STOP BECAUSE I COULD N"T MOVE. SO COULD YOU PLEASE FIX THIS PROBLEM. I HAVE BEEN CALLING TO GET THIS PROBLEM FIX AND NO ONE FROM YOUR COMPANY GET ON THE PHONE THEY HAVE ME WAITING OVER AN HOUR THEN MAKES A RING SOUND OUT OF NOWHERE. PLEASE CONTACT ME AT [XXX] I AM SCARED FOR MY LIFE IN THIS CAR, IT IS MY ONLY MEANS TO WORK SO I GOT"S TO DRIVE IT . PLEASE CALL ASP THANK YOU -MY ADDRESS IS [XXX] VIN[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643916October 10, 2014
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNED A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE VEERED TO THE RIGHT AND TRAVELED INTO A DITCH. AS A RESULT, THE VEHICLE ROLLED OVER AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER SEVERAL ATTEMPTS. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 14V00000 (ELECTRICAL SYSTEM) AND BELIEVED THE FAILURE WAS RELATED TO THE RECALL. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10643716October 9, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE CONTACT STATED THE DEALER REFUSED TO PERFORM THE RECALL REPAIRS DUE TO THE CONTACT NOT HAVING THE ORIGINAL KEYS. THE CONTACT STATED THE VEHICLE WAS PURCHASED FROM A DEALER AND THE ORIGINAL KEYS WAS NEVER PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643220October 8, 2014
SERVICE BRAKES, STEERING, WHEELS, ENGINE AND ENGINE COOLING
CHEVROLET IMPALA 2004, TRAVELING ON A 4 LANE DIVIDED HIGHWAY, AT 65MPH, USING CRUISE CONTROL, 2 ADULT PASSENGERS USING SEATBELTS, DRIVER SAW TRUCK ENTERING THE INTERSECTION FROM THE DRIVERS RIGHT SIDE. THE DRIVER ACCELERATED AND SWERVED TO AVOID A COLLISION. THE IMPALA WAS STRUCK BY THE TRUCK. SKID MARKS WERE MADE ON THE HIGHWAY BY THE TIRES OF THE IMPALA FROM THE IMPACT TO WHERE THE IMPALA STOPPED AND THE ENGINE STOPPED. THE DRIVER WORKED TO PUT THE CAR INTO PARK TO RESTART THE IMPALA IN ORDER TO MOVE THE IMPALA TO A SAFER POSITION ON THE HIGHWAY, OUT OF THE LANES OF TRAFFIC. UPON STOPPING THE DRIVER TURNED OFF THE IGNITION KEY TO THE OFF POSITION. THE KEY WAS NOT ON A KEY RING. THE KEY HAD BEEN REMOVED FROM THE FOB AND KEY RING UPON RECEIVING THE SAFETY RECALL NOTICE, GM RECALL 14350. THE HAZARD BLINKERS WERE TURNED ON. THE DRIVER AND PASSENGER MOVED TO THE ADJACENT FRONTAGE ROAD. THE DRIVER OF THE TRUCK CALLED THE LOCAL POLICE. THE DRIVER OF THE IMPALA CALLED 911. A POLICE REPORT WAS MADE. PICTURES WERE TAKEN OF THE DAMAGE TO BOTH VEHICLES AND THE SKID MARKS ON THE HIGHWAY, MADE BY THE IMPALA. NO SKID MARKS WERE VISIBLE ALONG THE PATH TRAVELED BY THE TRUCK. THE IMPALA HAZARD BLINKERS WERE TURNED OFF. THE DRIVER ATTEMPTED TO START THE IMPALA. THE IMPALA DID NOT START. THE PASSENGER WORKED TO START THE IMPALA, THE DASH LIGHTS DID NOT TURN ON, THE HEAD LIGHTS DID NOT TURN ON. A WITNESS MOVED A VEHICLE INTO POSITION TO FACILITATE A "JUMP START", THE IMPALA STARTED, THE SECURITY WARNING LIGHT WAS ILLUMINATED. THE IMPALA WAS DRIVEN A SHORT DISTANCE AND PARKED, ODOMETER READING 297336. ARRANGEMENTS FOR REPAIR HAVE YET TO BE DETERMINED. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10643368October 8, 2014
SERVICE BRAKES
ABS AND TRAC OFF LIGHTS COME ON EVERY TIME I START THE CAR AND STAY ON TILL I TURN IT OFF. CAN'T SEEM TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643163October 7, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY STATED THAT THE PARTS WERE SUPPOSED TO BECOME AVAILABLE IN A COUPLE OF WEEKS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641656October 6, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
I HAVEN'T BEEN PHYSICALLY HURT BECAUSE OF THIS IGNITION SWITCH RE-CALL BUT IT HAS MADE ME DISPLACED FOR DAYS ON END BECAUSE THE CAR WOULDN'T START. I'VE MISSED WORK ON MORE THAN ONE OCCASION AND THEN I'M BEING TOLD BY GM THAT THE PART ISN'T BUILT, THERE ISN'T ENOUGH TO GO AROUND, IT'S LIKE WHAT ARE WE AS GM OWNERS SUPPOSE TO DO UNTIL THE PART AND THEN WAIT TO SEE FOR THE CHEVY HOUSE TO CALL TO REPLACE THE PART. WHY SHOULD I HAVE TO BE DISPLACED AND DISHEVELED BUT I WON'T BE COMPENSATED UNLESS I'M HURT? THIS MAKES NO SENSE I DIDN'T ASK FOR MY CAR TO HAVE ISSUES OF THIS SORT BUT YET I'M MISSING TIME OFF OF WORK BECAUSE THE WORK WON'T CRANK. WHAT CAN BE DONE ABOUT MY ISSUE EVEN THOUGH I'M NOT PHYSICALLY HURT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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