Chevrolet HHR Complaints (2009)

508 consumer complaints on file.

#10407586June 20, 2011
ELECTRICAL SYSTEM:IGNITION
I HAVE A 2009 CHEV HHR AND ON JUN. 16, 2011 I PULLED INTO A SHOPPING CENTER AND TRIED TO TURN OFF MY CAR AND I COULD "NOT" TURN IT OFF WITH IGNATION KEY,IT WAS LOCKED INTO THE RUN MODE.LUCKY FOR ME THERE WAS A DEALER OPEN AND I DROVE THE CAR TO THEM.THE ONLY WAY THE DEALER COULD STOP CAR WAS TO DISCONNECT BATTERY,ON A HHR THE BATTERY WAS IN THE BACK OF CAR AND IT TOOK THEM QUITE SOME TIME TO DO THIS OPERATION.I MADE THE RIGHT DECISION TO GO TO THE DEALER,BUT WHAT IF I WAS A LITTLE OLD LADY"THE OUTCOME MIGHT HAVE BEEN A DIFFERENT ONE".AFTER THE PROBLEM WAS FIXED,BOTH MYSELF AND THE SERVICE MANGER AT THE DEALERSHIP LOOKED AT THE DEFECTIVE IGNITION CYLINDER AND NOTICED THERE WAS A CHANGE MADE IN THE NEW CYLINDER.THAT LEADS ME TO BELIEVE THAT GM KNOWS THERE IS A PROBLEM.GM SENT A BULLETIN(NOT A RECALL??)TO THERE DEALERS STATING THAT "SOME CUSTOMERS MAY COMMENT THAT IGNITION KEY IS DIFFICULT TO REMOVE OR THAT THE KEY STICKS OR BINDS IN THE IGNITION CYLINDER",THAT IS SO WRONG THE KEY LOCKS IN THE RUN MODE AND WILL NOT TURN OFF CAR'S IGNITION.AFTER ALL THE PROBLEMS TOYOTA HAS HAD WITH THERE GAS PETAL ECT AND PERSONAL INJURY'S,YOU WOULD THINK GM WOULD BE ON TOP OF THIS "SAETY PROBLEM" AND AT LEAST SEND OUT A "RECALL NOT A SERVICE BULLETIN" TO PROTECT IT'S CUSTOMERS FROM GETTING HURT OR WORSE.I WOULD LIKE NHTSA TO STEP UP TO THE PLATE AND CONFRONT GM ABOUT A RECALL ON THIS "VERY UNSAFE CONDITION" THANK YOU. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406050June 12, 2011
ELECTRICAL SYSTEM
KEY STUCK IN THE ON POSITION, COULDN'T SHUT OFF ENGINE. TOOK HHR TO REPAIR SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405426June 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC, SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR LT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS HE NOTICED THAT THE FRONT END OF THE VEHICLE WOULD EXHIBIT A CLUNKING NOISE AND SWAY FROM SIDE TO SIDE. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HIM THAT HE NEEDED TO REPLACE THE BEARINGS, HUBS, RIMS, THE BRAKE SYSTEM, AND THE TRANSMISSION SENSOR. THE VEHICLE WAS REPAIRED FOR ALL OF THE ABOVE YET THE FAILURE RECURRED LESS THAN 100 MILES LATER. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED A DIFFERENT VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405376June 6, 2011
ENGINE AND ENGINE COOLING
LAST FRIDAY I TRAVELED TO NEW ORLEANS TO PERFORM A REPAIR AT A LOCAL FURNITURE COMPANY. UPON MY ARRIVAL I COULD NOT EXTRACT THE KEY FROM THE IGNITION OF MY VEHICLE. I CALLED THE DEALER (ROSS DOWNING CHEVY IN HAMMOND, LA) TO FIND OUT HOW TO EXTRACT THE KEY. I WAS TOLD TO TAKE IT TO A GM DEALER I DID SO AND RETURNED TO HAMMOND, LA AND TOOK MY VEHICLE TO THE DEALER WHERE I PURCHASED IT BRAND NEW IN FEB 2010. MY VEHICLE IS A CHEVY HHR LT 2009. MY ENGINE TEMPERATURE WAS ALSO HIGH (267F) AND I COULD NOT SHUT IT OFF. THE DEALER HAD THEIR MECHANIC REPLACE THE FAULTY IGNITION SWITCH AND ADDED COOLANT TO THE SYSTEM. THERE WAS NO LEAKS AND NO EXPLANATION WHY THE COOLING SYSTEM HAD LOST COOLANT. I AM CONCERNED ABOUT THE OPERATOR OF THIS VEHICLE NOT BEING ABLE TO SHUT OFF THE ENGINE. I ASKED THE DEALER IF THERE WHERE ANY RECALL / DEFICIENCIES ON THIS VEHICLE AND THEY SAID NO. WHY WOULD A VEHICLE LESS THAN 18 MONTHS OLD HAVE A FAULTY IGNITION SWITCH? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405374June 6, 2011
AIR BAGS
THE AIRBAG SERVICE LIGHT CAME ON IN THE DASHBOARD FOR NO APPARENT REASON. I HAVEN'T GOTTEN INTO AN ACCIDENT OR A FENDER BENDER, OR NOT EVEN A SLIGHT BUMP TO ANY PART OF MY VEHICLE. NOW THE LIGHT SHOWS TO SERVICE THE AIRBAG AND SOMETIMES IT GOES OUT LIKE IT IS FINE, BUT THEN COMES BACK ON WITHIN MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404867June 2, 2011
STEERING:ELECTRIC POWER ASSIST SYSTEM
2009 CHEVROLET HHR. CONSUMER STATES ELECTRIC POWER STEERING WENT OUT WHILE DRIVING *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404974June 2, 2011
STEERING
I WAS DRIVING HOME FROM WORK AND THE ELECTRICAL POWER STEERING WENT OUT, I PULLED OFF THE EXPRESSWAY ONTO THE SIDE OF THE ROAD, TURNED MY CAR OFF AND BACK ON, THEN I CONTINUED JOURNEY HOME. I HADN'T DROVE A MILE BEFORE IT WENT OUT AGAIN. I PULLED OFF THE EXPRESSWAY TWO OR THREE MORE TIMES. IT CONTINUED TO GO OUT, SO I DECIDED TO DRIVE HOME SINCE THE CAR DEALER WAS ALREADY CLOSED FOR THE DAY. I PHONED THEM FROM WORK THE NEXT DAY ONLY TO BE TOLD THAT THE PART HAD NOT BEEN RECALLED AND IF I WANTED TO GET IT FIXED IT WOULD BE $500 PLUS TAXES OR MORE IF THEY DISCOVERED THAT IT WAS THE STEERING COLUMN. $500 WHICH I DID NOT HAVE, MY HUSBAND PURCHASED THE PART AND INSTALLED IT OVER THE MEMORIAL HOLIDAY WEEKEND. WE WOULD REALLY LIKE TO GET OUR MONEY BACK. MY CAR IS ONLY TWO YEARS OLD AND THE ELECTRICAL POWER STEERING SHOULD NOT BE GOING OUT. I SEARCHED THE INTERNET AND DISCOVERED THAT THE SAME PART IS USED IN THE CHEVY COBALT AND IT HAS HAD THE SAME PROBLEM, THEY SHOULD HAVE ISSUED A RECALL ON IT FOR THE CHEVY HHR LT AS WELL, SINCE THE SAME PART IS BEING USED IN IT. THIS IS DANGEROUS WHAT IF I HAD BEEN INVOLVED IN AN ACCIDENT AS SOME OF THE OTHER PEOPLE WHO REPORTED HAVING THE SAME PROBLEM ON THE INTERNET AND SOMEONE HAD BEEN KILLED OR INJURED. I SINCERELY HOPE THAT SOMETHING CAN BE DONE TO ASSIST ME AND THE OTHER PEOPLE WITH THE SAME PROBLEM. THANK YOU IN ADVANCE FOR YOUR HELP IN THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402615May 24, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED. THE FAILURE WAS EXPERIENCED AT LEAST FIVE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO ONLY OFFERED TO FILE A REPORT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000 AND CURRENT MILEAGE WAS 21, 069.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402390May 23, 2011
ELECTRICAL SYSTEM
THE KEYS ARE STUCK IN THE IGNITION OF THE CAR. WE HAVE TRIED TO USED THE RELEASE BUTTON UNDER THE STEERING COLUMN TO NO AVAIL. THE CAR REMAINS RUNNING. WE HAVE TO UNHOOK THE BATTERY AND TAKE OUT A FUSE TO GET THE CAR SHUT OFF. WE HAVE TWO SMALL CHILDREN AND THIS IS OUR ONLY CAR. THE DEALERSHIP WANTED TO CHARGE US TO FIX THIS, WHEN CLEARLY IT IS THE FAULT OF CHEVROLET. OUR KEYS HAVE BEEN STUCK SINCE SATURDAY, MAY 21, 2011. TODAY IS MONDAY, MAY 23, 2011 AND THE KEYS ARE STILL IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400018May 11, 2011
AIR BAGS
SERVICE AIRBAG LIGHT COMES ON INTERMITTENTLY. LIGHT BEGAN COMING ON ABOUT APRIL 14TH, AND HAS LIT EVERY TIME I DRIVE SINCE THEN - ABOUT 5 WEEKS NOW. SOMETIMES IT GOES OFF, MOST OF THE TIME IT DOESN'T. MY CONCERN IS THAT THE AIRBAGS ARE DISABLED IF THERE IS A "SERVICE AIRBAG", AND I DON'T HAVE THE SAFETY OF THE AIRBAG SYSTEM MOST OF THE TIME NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397470April 26, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT WHEN PARKING THE VEHICLE AND SHIFTING INTO PARK, THE KEYS WOULD BECOME STUCK IN THE IGNITION AND THE ENGINE WAS UNABLE TO BE TURNED OFF. THE CONTACT SPOKE WITH THE DEALER WHO RECOMMENDED BRINGING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE CONTACT WAS ABLE TO REMOVE THE KEYS FROM THE IGNITION WITH THE ASSISTANCE OF A TOW TRUCK DRIVER AND THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS AWAITING REPAIRS. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395309April 8, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY WOULD NOT MOVE WHEN SHE ATTEMPTED TO TURN THE VEHICLE OFF. THE CONTACT MENTIONED THAT IN ORDER TO TURN THE VEHICLE OFF SHE HAD TO DISCONNECTED THE BATTERY AND THE FUSE THAT WAS CONNECTED TO THE FUEL PUMP. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS CURRENTLY WORKING ON A DIAGNOSIS. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394115April 4, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE IGNITION KEY WOULD NOT TURN TO THE OFF POSITION AFTER SEVERAL ATTEMPTS. THE ENGINE REMAINED ON UNTIL THE IGNITION SWITCH WAS DISCONNECTED. THE VEHICLE WAS NOT REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392766March 24, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE INTERIOR DRIVER SIDE DOOR HANDLE WAS FRACTURED. THE CONTACT WOULD HAVE TO OPEN THE DRIVER SIDE WINDOW AND RELEASE THE EXTERIOR DOOR HANDLE IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE DOOR HANDLE WOULD NEED REPLACING BUT THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS AN ONGOING RECURRENCE. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392794March 24, 2011
AIR BAGS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE AIR BAG AND TIRE PRESSURE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS NOT ABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS CONTACTED WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 16,500. UPDATED 05/03/11*LJ UPDATED 09/16/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393194March 21, 2011
AIR BAGS
SERVICE AIR BAG LIGHT CONTINUOUSLY GOES ON AN OFF. ISSUE CAN NOT BE REPLICATED ON PURPOSE AND THERE IS NO COMMON DENOMINATOR FOR MAKING THE LIGHT COME ONE. SPEED OF VEHICLE HAS RANGED FROM 0 (IN PARK) TO 60 M.P.H. CONDITIONS OF ROAD HAS RANGED SUNNY AND DRY TO COLD AND WET. MANY ON-LINE FORUMS HAVE ALSO INDICATED THAT THIS IS A COMMON ERROR WITH 2008 - 2009 CHEVROLET HHR'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389651March 9, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE IGNITION KEY WOULD NOT RELEASE FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 47,940.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370546December 14, 2010
SERVICE BRAKES, HYDRAULIC
AFTER PURCHASE OF A NEW 2009 SS HHR. DURING THE MORNING I BACKED INTO MY GARAGE AND NOTICED A VERY SOFT BRAKE PEDAL. I THEN STARTED TO PROCEED INTO THE GARAGE AND WHEN ATTEMPTING TO STOP THE VEHICLES BRAKES WOULD NOT COMPLY WITH MY BRAKE PRESSURE AND THE VEHICLE PROCEEDED TO HIT THE SIDE OF OUR HOUSE. THIS BECAME A ROUTINE SITUATION UPON "COLD STARTUPS" AND WHEN REPORTED TO THE DEALER,(CLASSIC CHEVY CHEVROLET, GRAPEVINE, TX) AFTER SEVERAL POOR STOPS, MY SERVICE ADVISOR ADVISED "YEAH WE KNOW ABOUT IT". BUT THERE WAS NO FIX AT THE TIME WHEN CONFRONTED WITH A POSSIBLE FIX HE ADVISED THAT " I MADE ARRANGEMENTS TO HAVE THE CAR REPAIRED WHEN THE FIX FROM GM ENGINEERING WAS ISSUED REFUSED TO SERVICE THE CAR. GM CUSTOMER SERVICE PERSONNEL AND THE BULLETIN ADVISED THAT "THEY ARE WORKING ON THE ISSUE." I NEVER GOT THE REAR OF THE CAR REPAIRED DUE TO THE FAILURE PRESSURE FAILURE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10370555December 14, 2010
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY REMAINED STUCK IN THE IGNITION AND THE CONTACT WAS UNABLE TO SHUT OFF THE VEHICLE. THE VEHICLE WAS LEFT WITH THE ENGINE RUNNING OVERNIGHT. THE NEXT MORNING, THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS ADVISED THAT THE IGNITION SWITCH AND THE SOLENOID IN THE STEERING COLUMN HAD FAILED. THE FAILED COMPONENTS WERE NO LONGER LISTED UNDER WARRANTY AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 40,536.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365889November 15, 2010
FUEL SYSTEM, OTHER
WE RECENTLY PURCHASED A 09 CHEVY HHR AND WITHIN THE FIRST 150 MILES WE GOT A CHECK ENGINE LIGHT, TOOK IT TO THE DEALER AND WAS TOLD THE FUEL WAS RUNNING LEAN. HE RESET THE COMPUTER AND TOLD ME TO PUT FUEL ADDITIVE IN THE TANK. I DID SO AND THE CHECK ENGINE LIGHT IS STILL COMING ON AND THE ENGINE IS BEGINNING TO STALL AND LOSE POWER....WHAT ARE WE TO DO, CAR STILL HAS A FACTORY WARRANTY, BUT CAN'T GET HELP... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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