Chevrolet HHR Complaints (2009)

508 consumer complaints on file.

#10617672July 30, 2014
ENGINE, STEERING, ELECTRICAL SYSTEM
WENT TO LEAVE FROM FRIEND'S HOUSE, VEHICLE WOULD NOT START.CALLED TOW TRUCK, BUT BY THE TIME ( 2 HRS ) I WAITED CAR STARTED-UP.CANCELLED TOW TRUCK. NEXT TIME WHILE MAKING TURN, POWER STEERING STOPPED WORKING. IT HAS NOT WORKED SINCE APPROX 05/21/14. CALLED THE DEALER TO MAKE APPOINTMENT ON 06/03/14. THEY GIVE ME THE PAPERS SERVICES. AND THEY TOLD ME IT WILL PROBABLY TAKE BETWEEN 6 WEEKS TO 7 WEEKS FOR THEM TO GET THE PART.I BEEN CALLING, STILL WAITING FOR THE PARTS. ON ANOTHER NOTE, I TOLD THEM ABOUT MY CONDITION. I HAVE ONE ARM THE IS VERY HARD FOR ME TO DRIVE WITH OUT POWER STEERING. I HAD SURGERY ON MY LEFT ARM. ( A SURVIVOR OF SARCOMA). FOR THEM MAYBE IS NOTHING. I DON'T WANT THEM TO FEEL SORRY FOR ME. I JUST WANT TO FALLOW THE RULES, AND THE PROMISES THEY MAKE TO ME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617472July 29, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I BOUGHT MY HHR BRAND NEW. WITHIN WEEKS OF HAVING IT, THE BRAKES HAD TO BE REPLACED DUE TO WARPING. THIS HAS BECOME AN EVERY SIX MONTH ROUTINE NOW. THE BRAKES DON'T ALWAYS CATCH AND CAN BE SCARY WHEN TRYING TO SLOW DOWN. I'VE BARELY AVOIDED WRECKS SEVERAL TIMES, AND USUALLY THAT INVOLVES STEERING TOWARDS A DITCH. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616801July 28, 2014
ELECTRICAL SYSTEM, ENGINE
VEHICLE RAN FINE ENTIRE DAY(12-20-2013), I PARKED TO SHOP WITH MY WIFE AT A LOCAL MALL. WHEN WE WERE READY TO LEAVE THE VEHICLE WOULD TURN OVER AND THEN IMMEDIATELY SHUT OFF. THIS HAPPENED AT LEAST 10 TIMES, MY BATTERY WAS BEGINNING TO DRAIN SO I STOPPED. MY WIFE AND I DECIDED TO CONTINUE OUR SHOPPING AND COME BACK TO VEHICLE LATER. ONCE AGAIN I STARTED THE VEHICLE AND IT IMMEDIATELY SHUT OFF. I HAD TO CALL A TOWING SERVICE (AAA) TO TOW US TO A LOCAL REPAIR SHOP. THE NEXT DAY I WAS TOLD THE VEHICLE STARTED FINE AND THEY COULD NOT FIND ANY PROBLEM. THE MECHANIC DID TELL US THAT THE VEHICLE HAD PREVIOUS ERROR CODES FROM LAST NIGHT POINTING TO IGNITION AND STARTER UNITS, BUT THEY FOUND NO PROBLEMS. I HAVE RECEIVED NUMEROUS RECALL NOTICES FROM GM DESCRIBING THIS VERY THING AND HAVE REQUESTED A FULL REFUND OF MY TOWING FEES ($95.00 INVOICE#73066) AND TRYING TO SET UP MY REPAIR SINCE THE RECALL NOTICES WENT OUT IN APRIL 2014. I HAVE NOT HEARD ANYTHING SINCE. GM CASE # [XXX] OPERATOR (JIM). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616192July 25, 2014
STEERING
I HAVE RECEIVED SAFETY RECALLS FOR POTENTIALLY FATAL SYSTEM FAILURES TO MY VEHICLE. I WAS TOLD BY THE DEALERSHIP THAT THERE ARE NO REPLACEMENT PARTS TO FIX THIS ISSUE, AND THEY HAVE NO IDEA WHEN THEY WILL HAVE PARTS. SO UNTIL THEN I AM TO DRIVE THIS UNSAFE VEHICLE, WITH MY FAMILY IN IT AND JUST HOPE FOR THE BEST? I TRIED TO PURCHASE ANOTHER VEHICLE, AS WE TYPICALLY DO AFTER 2-3 YEARS OF FINANCING, ONLY TO FIND NOT ONE DEALERSHIP WILL BUY IT BACK FROM ME IN TRADE, INCLUDING THE ONE I PURCHASED IT FROM, DUE TO THE MAJOR SAFETY RECALLS. SO I AM ESSENTIALLY TRAPPED IN A VEHICLE THAT HAS ALREADY HAD 2 OF THE 3 RECALLS ACTUALLY OCCUR TO IT, AND JUST HOPE THE ONE THAT CAN CAUSE A FATAL CRASH, DOES NOT ALSO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614680July 19, 2014
ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
TOOK MY CAR N FOR THE ENGINE RECALL FIVE DAYS LATER I NOTICE MY HEAD LIGHT ON THE LEFT SIDE IS OUT. ON THE 18TH IM INFORMED BY OTHER DRIVERS THAT MY BRAKE LIGHT ON THE LEFT SIDE IS OUT. PLUS ONE OF MY TURN SIGNAL LIGHT IS OUT. BASICALLY THE LIGHTS ON THE LEFT SIDE OF MY CAR ARE OUT. ALSO THE STEERING WILL SHAKE WHILE SLOWING DOWN AND SLOWING IN ORDER TO STOP THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610974July 16, 2014
AIR BAGS, STEERING
THEY NEED TO GIVE RENTAL CARS UNTILTHEY GET THE PARTS IN THIS WOULD INSURE OUR SAFETY AND SPEED UP THE PROCESS THAT THEY SAY THEY ARE MAKING THE PARTS AS FAST AS POSSIBLE .THAT'S JUST NOT ACCEPTABLE. FIX OUR CARS RIGHT NOW I AM NOT READY TO DIE IN GM JUNK. MY AIR BAG LIGHT CAME ON SAYS IT NEEDS SERVICE WELL FIX IT GM. I CANT WORRY ALL THE TIME THE STRESS IS TO MUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609867July 11, 2014
STRUCTURE:BODY:DOOR
PULLED IN TO DRIVEWAY AND WENT TO EXIT VEHICLE. THE PLASTIC DRIVER'S DOOR HANDLE BROKE OFF IN MY HAND. THIS BASICALLY LEFT ME STUCK IN THE VEHICLE UNLESS I CRAWLED OVER THE CENTER CONSOLE OR UNLESS I WAS ABLE TO ROLL DOWN THE ELECTRIC WINDOW, PIVOT IN THE SEAT, AND REACH THE OUTSIDE DOOR HANDLE. OBVIOUSLY IN AN ACCIDENT, OR VEHICLE FIRE, THE EXTRA TIME NEEDED TO EXIT, IF THE DOOR HANDLE BROKE OFF, IS UNACCEPTABLE. A VERY BASIC INTERNET SEARCH SHOWS THAT THIS IS A VERY COMMON PROBLEM WITH THIS VEHICLE MODEL. AN INCONVENIENCE FOR A YOUNGER DRIVER BUT THIS COULD BE A CATASTROPHIC FAILURE FOR AN OLDER, LESS PHYSICAL DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609777July 11, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGERS SIDE OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V047000 (AIR BAGS , ELECTRICAL SYSTEM) BUT DID NOT CONFIRM IF THE VIN WAS INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,135. UPDATED 09/05/14*LJ UPDATED 12/3/2014 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10609223July 9, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E021000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT HE HAD CONTACTED THE DEALER AND THE MANUFACTURER NUMEROUS TIMES AND WERE UNCERTAIN OF WHEN THE PARTS WOULD BE AVAILABLE FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608343July 5, 2014
AIR BAGS
SIDE CURTAIN AIRBAG DEPLOYED BY ITSELF WHEN PULLING OFF FROM A STOP SIGN. *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10606669June 28, 2014
STEERING
WHILE OPERATING THE VEHICLE INTO A GRADUAL LEFT TURN, A SERIES OF CHIMES SOUNDED FROM THE VEHICLE AND A MESSAGE WAS DISPLAYED IN THE COMMUNICATIONS CENTER STATING THE MESSAGE "POWER STEERING". THE VEHICLE HAD LOST POWER ASSISTED STEERING BUT RETAINED MANUAL STEERING. THIS WAS RESET BY TURNING THE VEHICLE IGNITION OFF AND RESTARTING THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605927June 25, 2014
AIR BAGS
I PURCHASED THIS CAR IN AUGUST 2009( SPECIAL AUTO PROGRAM) AND HAD TO RETURN IN AUGUST 2009 FOR THE DRIVERS AIRBAG LIGHT KEPT FLASHING ON AND OFF. THE REPAIRED WAS DONE (NECESSARY TO REPLACE & PROGRAM PASS PRESENCE MODULE ) AT THAT TIME. I STARTED HAVING THIS SAME ISSUE THIS YEAR AND BROUGHT IT BACK FOR SERVICE AGAIN 6/20/14. PAID $315.00 TO BE REPAIRED AND PICKED IT UP TODAY AND THE FLASHING LIGHT IS STILL ON. MY CONCERN IS THIS MAY ALSO BE A FACTORY DEFECT ALSO THAT HAS NOT BEEN DETECTED. I AM FEELING A LITTLE UNCOMFORTABLE WITH THE AIRBAG BEING REPAIRED AND STILL DOING THE SAME THING. I AM A SENIOR AND I TRAVEL ALWAYS WITH A 33 YEAR OLD TOTALLY DISABLED CHILD. IF MY AIRBAG IS NOT WORKING CORRECTLY , YOU WOULD HAVE TWO PEOPLE IMPACTED BY THIS. NOW I WAS TOLD TO BRING IT BACK BUT AS ISAID I AM NOT FEELING TO GOOD ABOUT THE JOB REALLY BEING DONE. AS A CONSUMER WHAT CAN I DO OTHER THEN HAVE THIS ON FILE WITH YOUR OFF? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599179June 18, 2014
STRUCTURE
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR HANDLE FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597550June 11, 2014
AIR BAGS, ELECTRICAL SYSTEM
TL * THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 14V047000 (AIR BAG, ELECTRICAL SYSTEM) AND 14V171000 (ELECTRICAL SYSTEM). THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE AND WOULD NOT ARRIVE FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597717June 11, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 14E021000 (IGNITION SWITCH). THE CONTACT STATED THAT THE IGNITION SWITCH HAD BEEN REPLACED THREE TIMES PRIOR TO RECEIVING THE RECALL NOTIFICATION. IN ADDITION, ONE OF THE DOORS ON THE VEHICLE WAS UNABLE TO BE OPENED. THE CONTACT HAD TO OPEN THE WINDOW IN ORDER TO OPEN THE DOOR. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597014June 9, 2014
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PERFORM THE REPAIR. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596852June 7, 2014
ELECTRICAL SYSTEM, ENGINE
TURNED THE KEY AND STARTED MY CAR AND THEN I COULDN'T TURN IT OFF. I COULD TAKE THE KEY OUT BUT THE VEHICLE WOULD NOT SHUT OFF AS THE IGNITION SWITCH APPEARS TO BE STUCK IN THE ON POSITION. TOOK IT TO GM DEALER IN SALINAS TO ASK ABOUT IT BUT SAID COULD NOT ASSIST ME TILL WEDNESDAY, GRANTED IT WAS SATURDAY SO OKAY, BUT COULD NOT HELP ME SHUT OFF THE VEHICLE. SAID IT MOST LIKELY WOULD NOT BE ASSOCIATED WITH THE RECALL THOUGH IT SEEMS RELATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596664June 6, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL AND THAT HE WAS CONCERNED FOR HIS SAFETY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596311June 5, 2014
STEERING:ELECTRIC POWER ASSIST SYSTEM, STEERING
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH, A LOUD CHIME SOUNDED INSIDE OF THE VEHICLE. THERE WAS AN IMMEDIATE LOSS OF THE POWER STEERING WITH THE ILLUMINATION OF THE WARNING INDICATOR. THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE POWER STEERING MOTOR WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596395June 5, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT HE WAS CONCERNED FOR HIS SAFETY SINCE THE PARTS WERE NOT AVAILABLE IN ORDER TO DO THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE HAD NOT EXPERIENCE THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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