Chevrolet Equinox Complaints

698 consumer complaints on file.

#11641808February 10, 2025
SERVICE BRAKES
Loss of Brakes needing a "factory reset" that I would know nothing about it being needed until happens. Happened second time!! Same thing loss brakes on highway. Lucky both times waiting for tow truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641350February 7, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while his wife was driving 80 MPH over three lanes of traffic, the vehicle lost motive power. The driver was able to pull over safely before the vehicle stalled. The vehicle failed to restart. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic who determined the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 48,472.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641271February 7, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that the check engine warning light was illuminated. The vehicle was taken to AutoZone who diagnosed the vehicle and retrieved DTC: P1005 (Software error in fuel pump driver control module). The contact found NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) and related the failure to the recall. The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact back to the dealer. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638918January 27, 2025
AIR BAGS
Equinox Vehicle hit by full size pickup truck, driver to driver impact, with both vehicles estimated to be traveling at or near 40 mph each. The air bags did NOT deploy in the Equinox. Notation of the airbag failure was noted by on scene police, firefighters and paramedics. No other related work, alterations or repairs had previously occurred to this vehicle. No other indications or warning lights occurred or displayed prior to the accident. Vehicle is currently in possession of tow company or auto repair shop.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11638776January 27, 2025
UNKNOWN OR OTHER
Unable to respond to text messages verbally whenever you get a text. Initially the driver could accept and reply thru the radio if so desired but now this function does not work as before. Both the dealer and Chevrolet have not resolved the issue. Three case numbers have been assigned (9-14405693026, 9-14415635001, & 9-1445732776) without resolving the issue. The vehicle is well within warranty mileage. There is no safe way to safely respond to a text.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638538January 25, 2025
ENGINE
Turbo began failing at 75k miles. For no apparent reason. Dealership is telling customers it occurs for whatever reason between 60k and 150k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637588January 22, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635816January 14, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while his daughter was driving approximately 35 MPH, the vehicle lost motive power and stalled. The contact stated that his daughter was not aware of any warning lights being illuminated during the failure. The contact stated that his daughter had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the fuel pump module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635054January 9, 2025
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving on several occasions at various speeds, the vehicle stalled. The vehicle was restarted after two or three attempts each time. The check engine warning light was illuminated and the OnStar app notified her of fuel issues. The vehicle was taken to a dealer where it was diagnosed that the high-pressure fuel pump and the feed pipe needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633254December 30, 2024
EXTERIOR LIGHTING:HEADLIGHTS
Modern white LED Headlights too bright, even on Equinox (constantly flashed with low beams on). My son (20), wife (56), and I (52) are dazzled by new LED headlights. It's actually a huge problem, headlights are too dazzling. I know we're not the only ones dazzled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632936December 29, 2024
ELECTRICAL SYSTEM
Both the speedometer/digital information center and radio went black while driving. I had no access to either of these for about 5-7 seconds. I had cruise control set at the time, and it did not affect my speed. I heard a “click” after everything went black and after restarting, it was normal. My red indicator above the steering wheel flashed a couple times and the radio came on first, then the speedometer. It would be available for inspection upon request. This put both mine and others’ safety at risk. I had no way to see my speed, cruise setting, or access any of my tools that uses either this or the radio to function. This has not happened again, I have reported the issue to the dealership the next day with no contact back. It has not been inspected, and there were no warning lamps or indication of the problem before it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632290December 24, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
Electronics continually work in a “muted” manor. Not enough heat from the seat, steering wheel etc. Park assist and cruise control disengage on their own. Infotainment screen fails to recognize key fob and reboots radio. Entire camera system frequently goes out with an error that no cameras are even hooked up. HVAC system runs way too cold. Blower cuts out. Random vents will work, others don’t or struggle. Zero airflow out of the rear vents. Excessive water drips out of vehicle from several spots while either minimal or no exhaust coming from tailpipe. Sometimes exhaust comes from under the hood. Transmission shifts when it shouldn’t and doesn’t when it should. Grinding sensation from gas pedal upon accelerating. Very sluggish. No power. Rpms reach 3000-4000 trying to accelerate down steep inclines. Gravity is no match for this vehicle. Long shifts cause vehicle to remain in a state of constant braking. Getting only 18 mpg. Can’t maintain speed. Every shift is felt in pedals and steering wheel. Pulls to different sides after each shift. Power steering much too tight and difficult to turn. Numerous times fuel has failed to reach the engine. Not having control of acceleration, steering and no winter warmth is dangerous. At best. It’s downright deadly. DePaula Chevrolet will do absolutely nothing. GM corporate was also no help. This vehicle is destroying me financially and cost me my job. These problems have been happening daily since two miles after I left the lot on the date of purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632289December 24, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
I was driving at a speed of 15/20mph on the snowy road with the AWD activated, suddenly the car lost control and started going from one side to the other, crashing several times against the sidewalk, covered in ice. The fear that caused me was horrible, to take it back was very difficult, the car had no control even at 10 mph. The application diagnostic indicated Antilock Braking System and StabiliTrak® Stability Control System. I do not feel safe in this 2024 Equinox RS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631695December 19, 2024
SERVICE BRAKES
Entering a freeway off-ramp at about 65 mph, I depressed the brakes and the brake pedal went to the floor with little resistance. Two error messages were displayed on the dashboard: "Brake System Failure - 62 MPH Top Speed" and "Service ESC". The following dashboard lights came on: Check Engine, Brake, ESC, ABS. I held the brake pedal to the floor and coasted to a complete stop at the intersection, then proceeded slowly into a nearby parking lot and stopped. Braking effort did not become difficult, rather it was reduced to a small fraction of normal braking power. An online search indicated that disconnecting/reconnecting the negative battery terminal might resolve the problem, and it did, allowing me to carefully drive home with full braking. The local Chevrolet dealer replaced the brake system control module based on GM document 5081450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629942December 10, 2024
SERVICE BRAKES
Question 1) What component or system failed or malfunctioned, and is it available for inspection upon request? Answer 1) The brakes and yes the automobile is available for inspection. Question 2) How was your safety or the safety of others put at risk? Answer 2) My wife and I deliver meals on wheels in the Georgia Appalachian mountains every day. There are hundreds of curves on our route. When we (we have BOTH experience this effect when driving) gently press the brakes most of the time the car responds by slowing down gently. But there is AT LEAST a dozen or more times a day when, while pressing down on the brakes in EXACTLY the same way the car will slow down 5-10 mph in SECOND OR TWO. This jerks us forward and multiple times our head slam back into the headrest. When a vehicle is behind us they have to slam on their brakes also. Someday We will be rear ended because of these brakes. It is a completely random occurrence - we never kno when a gentle push on the brakes is going to cause this dangerous show down. Question 3) Has the problem been reproduced or confirmed by a dealer or independent service center? Answer 3) We complained to Valley River Chevrolet in Murphy NC. The service guy told me that they examined the brakes and they looked OK. He said that these are new electric brakes Chevy is using and that happens with them. Question 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer 4) It has been inspected only by the Chevrolet dealership. Question 5) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer 5) They first appeared when we bought the vehicle, My wife thought that I was pressing down too hard on the brakes to make it happen and I told her I pressed the brakes the same way each time. Then she drove it for a number of weeks and found the brakes did exactly the same thing to her. There was no message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629740December 9, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Multiple problems since vehicle was bought brand new 2023 with 9 miles on it. 1st time - high pressure fuel pump died doing 70mph on high way. Took them 3 months to repair it. 2nd time- breaks completely stopped working while driving, all lights came on. They cleared the code and said to drive it. 3rd time- 2 days later breaks keep pushing through. They will not address it. 4th time- broke down with check engine light on high way. Turned off then on again light goes away, never saved a code. 5th time- will not shift out of 4th gear on high way. Dealer said they could not replicate this. It has not stopped doing this along with throttle response being dangerously poor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629581December 9, 2024
ELECTRICAL SYSTEM
Infotainment and Main Driver Information Center blank. While driving on highway Infotainments screen went blank followed by the Main Driver Information Center. Problem only lasted for 2 seconds before screens reappeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629143December 6, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
While driving, warning "Service Restraint System" popped up on the speedometer display, followed by "Auto stop" something, then "Reduced Engine Power", and symbols lit up including the Service Engine and traction control symbols. I pulled over, saw what I thought was steam emanating from the passenger side of the hood. I popped the hood intending to investigate and saw flames. 3 firemen and 2 mechanics told me based on my description, the engine was on fire before I even pulled off the road.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11628290December 2, 2024
VEHICLE SPEED CONTROL
The Instrument Cluster and the Infotainment Display blanked out for about 3-5 seconds while driving one evening. I'm not certain of the time interval. Just noticed both went blank, then returned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628003November 29, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Ever so often my check engine will pop on and everything will go haywire. The park assist will cut on and off periodically as well as the automatic high beams and also the infotainment system will connect to my phone and randomly make phone calls at any time. I'm usually alerted of this malfunction when I start the vehicle. Also, the auto stop/start will be active but will continue running when brake is applied. And the final issue is one of the majors, my automatic remote start only works periodically. I'll use this feature from my window which is about 55 ft from my car and the lights will come on but when I get to my car it's not running and everything is off. There is definitely an electrical issue in the vehicle. I have only had the vehicle 3 months and the issue persist more and more frequently. I have informed the dealership and they seem to can't find any issues which is beyond me but they just keep getting worse. I need some sort of help on this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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