Chevrolet Cruze Complaints (2019)

23 consumer complaints on file.

#11769108October 5, 2026
POWER TRAIN
The contact owns a 2019 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the vehicle suddenly displayed the "Park" light on the instrument panel. The contact pulled over and shifted the vehicle into park to restart it. After restarting the vehicle, the parking brake became stuck, and the transmission failed to shift out of park(P). Eventually, the vehicle was able to be restarted and driven. The contact stated that the failure had occurred several times, and the battery became drained due to the failure several times. The contact stated that occasionally the "Shift to Park" message failed to display as needed. The contact associated the failure with TSB: 19-NA-206; however, the VIN was not included in the TSB. The manufacturer was notified of the failure. The dealer informed the contact to take the vehicle to be diagnosed. The failure mileage was 60,058.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766928September 25, 2026
POWER TRAIN
COMPONENT: Transmission control system / GM VT40 continuously variable transmission (CVT), RPO code MRG - a rare, fleet-only configuration for this model year, confirmed via the vehicle's factory build/RPO code list. WHAT HAPPENED: While stopped at a red light (engine idling just after an automatic stop-start restart, foot on brake only, no accelerator input), the check engine light came on along with an unusual mild jolt sensation from the drivetrain. Diagnostic codes P0700 (Transmission Control System - MIL Request) and P2714 (Pressure Control Solenoid D Performance/Stuck Off) were stored. Drove approximately 4 miles without further incident; vehicle has since been limited to short, low-speed use only pending repair. CONFIRMATION: An independent mechanic shop confirmed the codes, and pulled a transmission fluid sample showing visible metal debris up to several mm in size. Shop's assessment: internal transmission failure; recommended full transmission replacement (quoted approx. $7,800). Not yet inspected by manufacturer, police, or insurance. SAFETY RISK: I located GM Technical Service Bulletin PIP5819B (later 24-NA-009), "VT40 Transmission Setting DTC P2714," describing this identical DTC/failure pattern - clutch regulator valve sticking, forward clutch piston damage, and/or primary pulley bearing bore wear - on other VT40-equipped GM vehicles (Malibu, Trailblazer, Encore GX). This bulletin is not listed as applying to the Cruze, despite the Cruze using the identical VT40/MRG unit per GM's own public confirmation of this fleet-only configuration. Secondary sourcing of this bulletin describes the failure as capable of causing sudden, complete loss of forward propulsion while driving. GM Customer Assistance Center case #108675675 was opened. GM stated the bulletins do not apply to this vehicle, and refused further discussion or assistance despite the transmission in question being the same as in the bulletins.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761407September 1, 2026
ELECTRICAL SYSTEM, AIR BAGS, UNKNOWN OR OTHER
An authorized Chevrolet dealer diagnosed an electrical problem on my 2019 Chevrolet Cruze and found that the HVAC case/condensate drain was disconnected. The dealer determined that condensate water had been draining into the passenger compartment instead of outside the vehicle. According to the dealer's written diagnosis, the water soaked the body wiring harness and damaged the Body Control Module (BCM) and Supplemental Restraint System (SRS) module. The problem initially presented through door-lock/electrical malfunctions. The dealer confirmed the water intrusion and resulting component damage during its inspection. I am concerned because the affected components include the body wiring harness, BCM, and SRS module. Damage to the SRS module potentially affects a vehicle safety/restraint system, and extensive water contamination of the wiring harness and control modules could cause additional electrical failures. The dealer stated that repair would require replacement of the body wiring harness, BCM and SRS module, removal of the front carpeting, treatment for moisture/mold contamination, and approximately 42 hours of labor. The dealer estimated the repair at $14,314 and stated that the repair cost exceeds the value of the vehicle. I do not know when or why the HVAC drain became disconnected. I am reporting this because an authorized Chevrolet dealer confirmed that a disconnected HVAC drain allowed water to enter the cabin and damage multiple electrical and safety-related modules. I believe NHTSA should determine whether similar water-intrusion failures have occurred in other vehicles of this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747783July 1, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
The brakes system didnt seem to be stopping properly almost as if i had to push really hard on the brakes to get the car to stop. Finally today, I was 1.6 car lengths behind another vehicle whom slammed their brakes on for no reason and I had to do so as well. My car would not stop, the brakes would not work causing a major accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11730583April 11, 2026
ENGINE, POWER TRAIN
For a year I have had my car to the shop multiple times due to a musty smell inside my car. I have never been able to find any fluids or moisture inside the car, however, the inside of my windshield tends to get a weird film on it, I am constantly cleaning to keep visibility especially at night. None of the mechanics that I have taken it to were able to figure it out, and most of them could not smell The musky smell that I smelled. The car had approximately 40,000 mi on it when this started about a year ago, Maybe 8 months. Recently I have noticed that the coolant in my car is disappearing, I have kept a constant check on it and about once a week have had to add fluids to keep it from getting too low. I have had the coolant system checked out. I've had it flushed. They pressure tested the coolant tank and all tests passed and they could find no issues. However, when my father came to town he checked it out and there is coolant fluid leaking inside my car under the dash and it is dripping slowly on to the underpad of the carpeting and I assume drying up before it gets to a point where it is making a wet spot in the floor. Obviously after more research my father has told me that this has been a known issue with this model of car, however, there is not a recall that I can find with my VIN number. Obviously being stuck in a hot car in Florida, breathing in the fumes from a poisonous liquid is not healthy for me or anyone in my car. This is a safety issue not only for the fumes that I have been breathing, but foggy residue that collects on my windshield creates visual issues especially at night. This could cause me to have a major accident and possibly lose my life. I should not be struggling with a car that I treat like my baby. I have read that this is a design flaw due to the plastic connectors on the hoses, I would like Chevy to stand behind their vehicle and fix this issue for me. I never use the heater, because I live in Florida!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657080April 27, 2025
ELECTRICAL SYSTEM, ENGINE, SEAT BELTS
I am leasing this vehicle and it continues to have warning light on staring the vehicle engine power reduced as I'm driving and holds back vehicle and also airbag restraining system light continues also to be on. This is not normal wear and tear and I read previous years had this issue as well. This is still an issue concerning of my safety. Paying for inconvenience
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641590February 9, 2025
ENGINE
Timing chain rattles, due the the chain tensioner not having motor oil at early morning start-up. This causes the chain to be loose and eventually engine damage. Europe already issued recalls to this issue. They solved this issue by installing a seal, TIMING CHAIN TENSIONER FOR CHEVROLET GMC OPEL FEBI BILSTEIN 181945.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592522June 4, 2024
POWER TRAIN, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle needs the transmission bolts replaced has a recall need repaired as as possible. The automatic transmission jerk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588491May 13, 2024
TIRES:TREAD/BELT, TIRES
When going in to get new tires, I was infomred the Primwall 205/55R16 I had had put on the car less than 2 years ago are now seperating. So far, the company is unwilling to replace them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573766February 24, 2024
POWER TRAIN
The bolts on the transmission accumulator needs to be replaced I see an unrepaired recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527009June 14, 2023
AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
The contact owns a 2019 Chevrolet Cruze. The contact stated that after starting the vehicle and shifting into drive(D), the SRS warning light illuminated on the instrument panel. The contact stated that the air bag warning light had been illuminated for months prior to experiencing the new failure. The vehicle was taken to an independent mechanic who failed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500656January 8, 2023
POWER TRAIN
Transmission leak coming from the main seal on the transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470576June 23, 2022
ENGINE, VEHICLE SPEED CONTROL
Unknown I purchased this vehicle in 2019 About 2 and half years now. This car engine is malfunctioning. When i am driving uphill the speed is not transitioning and it had caused other vehicles behind me to slow down. Second major problem is during the summer season the speed does not adjust easily . I would have to press on the gas so hardly to be able to proceed. The worst of all is when am at a traffic light and it turns green that I must proceed the car will not move. I get stuck for a short period and then i would pressed on the gas and all of a sudden you will hear a heavy noise. I drive without AC in summertime often because the car would be stuck, stuck i repeat on the road without moving if my AC is on. It is terrible i must turn off my AC to be able to drive and if i do not am at risk of getting hit by the car behind me. This has been so hard on me and i am really distressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460898April 15, 2022
ENGINE, POWER TRAIN
I was driving and the car slide and went up a small hill and came down hard ending locked there was no ice
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454888March 2, 2022
AIR BAGS
The airbags did not deploy, and the driver hit the windshield.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11451834February 14, 2022
SERVICE BRAKES
Brakes on vehicle failed while driving down the freeway, when I needed to slow down to take my exit. Brakes were hard, and would not stop the vehicle. I shifted into neutral, and used the ramp to stop the vehicle. Car is currently at the Wilsonville Chevrolet for repairs. When I spoke with the Shop lead, he is aware of the problem, but stated my vehicle is not included in the recall for the same problem as other vehicles of the same make and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448961January 26, 2022
POWER TRAIN
The contact owns a 2019 Chevrolet Cruze. The contact stated that in January of 2021 she had taken her vehicle to the dealer to be repaired due to a recall NHTSA Campaign Number: 20V668000 (Power Train). The contact stated that when she had taken her vehicle to be repaired, the dealer advised her that her vehicle was fine and that there were no problems with the vehicle. The contact stated that December 2021 , her son was driving her vehicle at approximately 55 MPH on the highway ,the vehicle had began to stall and loose power. The contact stated that her son was safely able to pull off to the side of the road, however, the vehicle was unable to start and had to be towed. The contact stated that she had the vehicle towed to the dealer, where it remains, where she was advised that her transmission was destroyed due to the same failure she had recently taken her vehicle in to be repaired due to the previous recall. The contact stated that the dealer advised her if she were to have her vehicle repaired, she would have to pay out of pocket. The contact stated that she then contacted the manufacturer and was advised that they would pay half of the cost of the repair, however she would be responsible for the remaining balance. The mileage failure was 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447696January 16, 2022
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FUEL/PROPULSION SYSTEM
Carvana
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11428067August 6, 2021
ELECTRICAL SYSTEM
Front window defrost loses function/power, where the front window fogs up and can't see road ahead. Vehicle must be fully restarted to re-engage the defrost function. Radio also has the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420973June 15, 2021
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2019 Chevrolet Cruze. The contact stated that the front windshield defroster failed to operate properly causing the windshield to remain foggy. The failure caused a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure however, no assistance was offered. The failure mileage was 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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