Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10583602April 18, 2014
POWER TRAIN
WHEN ACCELERATING FROM STOPPED POSITION TRANSMISSION WILL NOT RESPOND FOR A COUPLE OF SECONDS THEN WHEN IT DOES RESPOND THE WHOLE CAR JERKS WHEN IT GOES INTO GEAR. I HAVE TAKEN IT TO THE DEALERSHIP TWO TIMES. 1ST TIME WAS TOLD THAT "THIS WAS NORMAL OPERATION FOR THIS TRANSMISSION". 2ND TIME WAS TOLD THAT "THEY COULD NOT DUPLICATE THE PROBLEM". I NOW HAVE 40000 PLUS MILES AND STILL HAVING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583603April 18, 2014
ENGINE
CAR OVERHEATED ON DRIVE HOME. PULLED OVER IMMEDIATELY AND HAD CAR TOWED TO DEALERSHIP. WATER PUMP WAS REPLACED. SINCE THAT TIME CAN CONTINUALLY SMELL ANTIFREEZE INSIDE CAR. ALSO HAVE FOUND PUDDLES UNDER CAR SEVERAL TIMES. HAVE TAKEN CAR BACK TO DEALERSHIP. WAS TOLD THEY COULD FIND NO LEAK. THEY STATED THE SURGE TANK CAP WAS LOOSE AND THAT THEY REFILLED TANK. BUT IT STILL SMELLS. IT IS SERVICED BY THE DEALERSHIP ONLY. SO WHY ARE THEY HAVING TO TIGHTEN THE CAP? AND ARE THEY HAVING TO FILL THE SURGE TANK REPEATEDLY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583017April 16, 2014
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
FOR GM RECALL 2014079, REGARDING A POTENTIAL FRONT AXLE RIGHT HALF FRACTURE, HOW CAN DRIVERS, PASSENGERS, AND OTHERS ON THE ROAD BE CERTAIN THAT A ONE-TIME POINT-IN-TIME INSPECTION GUARANTEES THAT THIS FRACTURE WILL NEVER OCCUR? I RESPECTFULLY REQUEST THAT NHTSA REQUIRE GM TO PERFORM PERIOD FREE INSPECTIONS FOR THIS RECALL (E.G., EVERY 5,000 MILES) TO ENSURE ONGOING SAFETY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583073April 16, 2014
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
OUR 2011 CHEVY CRUZE ECO HAS A PROBLEM WITH THE TRUNK OPENING UP WHILE DRIVING AND WHEN IT IS PARKED AND LOCKED.THERE IS NO CURRENT RECALL, SO I TOOK IT TO A DEALER THEY SAID I NEED TO REPLACE REAR COMPARTMENT LID RELEASE THIS WILL COST ME OVER $100.00 TO REPAIR. I SPOKE TO CHEVY MAKER AND I EXPLAINED TO THEM THAT THIS SHOULD BE A RECALL BECAUSE IF I HAVE STUFF IN MY TRUNK AND STUFF FLIES OUT OF IT AND THERE IS A VEHICLE BEHIND ME THIS CAN CAUSE A SERIOUS ACCIDENT. I HAVE SPOKEN TO COMPLETE STRANGERS WHO OWN A CHEVY CRUZE AND THEY ARE HAVING THE SAME PROBLEM. THIS SHOULD BE RECALLED IN ORDER TO SAVE LIVES.PLEASE HELP! *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583230April 16, 2014
POWER TRAIN
I'VE HAD COUPLE INCIDENTS IN REVERSE WHERE CAR JUST STALLS LUCKILY I'VE ALWAYS BEEN ON A SIDE STREET BUT IM FEARFUL THAT THE TRANS WILL STALL IN A BUSY STREET SOON AND ILL BE HIT AS I LIVE OFF A BUSY STREET IN KOKOMO. I BOUGHT CAR NEW WITH 00 MILES ON IT. NOW THE PROBLEM PERSIST MORE AND MORE NOW. I'VE COME CLOSE TO BEING HIT TWICE NOW. IT STAYS GARAGE NOW DUE TO FEARS SO I WASTE MONEY MONTHLY.FOR A DEFECTIVE CAR... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582810April 15, 2014
ELECTRICAL SYSTEM, STEERING
I WAS SITTING AT A STOPLIGHT TO TURN LEFT. AFTER THE LIGHT TURNED GREEN I APPLIED PRESSURE TO THE GAS PEDAL AND NOTICED A SLIGHT LOSS OF POWER. AS I PROCEEDED THROUGH THE TURN I HAD DIFFICULTY TURNING AS THOUGH I HAD NO POWER STEERING. ONCE THROUGH THE TURN I STILL HAS NO POWER STEERING AND NOTED A MESSAGE ON THE DASH READING "SERVICE STEERING". I CONTROLLED THE CAR TO THE NEXT STOPLIGHT WHICH WAS APPROXIMATELY 1/2 MILE DURING WHICH TIME I STILL HAD NO POWER STEERING. AT THE STOP LIGHT I TURNED THE CAR OFF, AND STARTED IT AGAIN. AFTER RESTARTING THE CAR I HAD NO MORE PROBLEMS WITH THE STEERING. PRIOR TO THIS INSTANCE AND MULTIPLE TIMES FOLLOWING I HAVE HAD ISSUES WITH THE ELECTRICAL SYSTEM FAILING. IT USUALLY BEGINS WITH THE RADIO BOARD "BLINKING" OFF. BY BLINKING I MEAN THAT THE RADIO COMPLETELY SHUTS OFF AND THE RADIO DASH LIGHTS BLINK OFF AND ON UNTIL IT FINALLY RETURNS TO FULL POWER. BUT USUALLY ITS NOT A ONE TIME THING. THERE ARE TIMES WHERE THIS OCCURS EVERY 5 SECONDS UNTIL I'M ABLE TO PULL THE CAR OVER AND TURN IT OFF. WHILE THIS OCCURS I WILL GET A MESSAGE ON MY DASH CLUSTER SAYING TO "SERVICE STABILITRAC" ALONG WITH SEVERAL OTHER CLUSTER LIGHTS THAT BLINK. I HAVE TAKEN THIS CAR TO THE DEALERSHIP WHERE IT WAS PURCHASED AND THEY HAVE NOT BEEN ABLE TO REPRODUCE WHAT I'VE EXPERIENCED, AND SUCH THEY HAVE NOT BEEN ABLE TO FIX ANYTHING. THIS FIRST BEGAN WHILE THE CAR WAS UNDER BUMPER TO BUMPER WARRANTY, BUT THAT HAS SINCE PASSED AND IF THEY WERE ABLE TO ACTUALLY FIX ANYTHING I WOULD BE STUCK WITH THE BILL. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579654April 14, 2014
STEERING
I RENTED A CHEVY CRUZ FROM AVIS FOR A VACATION TRIP. I NOTICED AT HIGHWAY SPEEDS THE CAR PULLED TO THE LEFT AND AS I APPLIED PRESSURE TO CORRECT FOR THE DRIFT THE STEERING WHEEL WOULD RELEASE SUDDENLY AND THE CAR WOULD TRACK NORMALLY FOR A SHORT TIME THEY REPEAT. ONLY AT SPEEDS GREATER THAN 60 MPH DID I NOTICE THE PROBLEM. I WAS CALLED BY AVIS TELLING ME THE CAR WAS BEING RECALLED BUT THE RECALL DIDN'T DEMAND AN IMMEDIATE RETURN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579315April 12, 2014
ENGINE
I PURCHASED THE 2011 CHEVY CRUZE WITH APPROX 55 K. WHEN I DROVE THE CAR AT THE LOT EVERYTHING SEEMED TO BE IN GOOD WORKING ORDER. THE NEXT DAY I KEPT HEARING A SURGE LIKE SOUND IN THE ENGINE AND WHEN THE ACCELERATOR WAS PUSHED THE CAR WOULD NOT GAIN ANY SPEED OR POWER. I CONTACTED THE DEALER AND EXPLAINED WHAT WAS GOING ON WITH THE CAR AND WAS TOLD THAT THIS WAS COMMON IN THE CHEVY CRUZES BECAUSE OF THE ENGINE SIZE AND THAT WHY THE CAR IS ABLE TO GET SUCH GREAT GAS MILEAGE. I COULD NOT STAND THE NOISE ANY LONGER MARCH 19, 2014 I TOOK THE CAR TO THE DEALERS SERVICE DEPARTMENT WHERE CAR WAS PURCHASED. I INFORMED THEM OF THE ISSUES I WAS HAVING WITH THE SURGING SOUND AND THE LOSS OF SPEED & POWER. THE NEXT DAY INFORMED ME THEY COULD NOT HEAR ANY SURGING SOUND AND ONLY FOUND 1 PROBLEM LEAKING THERMOSTAT. I WAS REFERRED TO THE GM DEALER TO GET FIXED UNDER THE POWERTRAIN WARRANTY. IT HAS NOT EVEN BEEN A FULL YEAR SINCE I PURCHASED THIS CAR. ON APRIL 7TH 2014 I WAS DRIVING ON THE FREEWAY DURING RUSH HOUR AND ALL OF SUDDEN I HEAR A DINGING SOUND ALL THE ENGINE LIGHTS CAME ON, ALONG WITH THE HAZARDS LIGHTS AND THE CAR BEGAN TO LOSE POWER,THE CENTER PANEL KEPT READING TRANSMISSION HOT IDLE ENGINE. I HAD NOT HAD ANY OTHER PREVIOUS WARNINGS,ALL THE GAUGES APPEARED TO BE NORMAL WITH NO SIGN OF OVER HEATING. I CONTACTED THE CHEVY DEALER AND TOOK THE CAR DOWN RIGHT AWAY.EXPLAINED TO THEM WHAT HAPPENED AND THE ISSUES THE DIAGNOSES THAT WAS GIVEN FROM THE SERVICE DEPT WHERE CAR WAS PURCHASED. THE NEXT DAY THE CHEVY DEALER CONTACTED ME AND SAID THEY HAD REPLACE THE WATER PUMP. ALSO THE TRANSMISSION HAD BURNT OIL AND NEEDS TO BE FLUSHED AND IT WAS NOT COVERED UNDER THE WARRANTY. THEY TOO COULD NOT FIND ANYTHING ELSE WRONG AS TO WHY TRANSMISSION IS RUNNING HOT,NOT EVEN WITH THE SURGING SOUND AND LOSE OF POWER. APRIL 11TH 2014 HAD THE SAME ISSUES AGAIN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579063April 10, 2014
ENGINE
PROBLEM STARTED CLOSE TO WINTER,OCTOBER 2013. COOLANT LEVEL SLOWLY DECREASED, NOT CONCERNED AT THE TIME, JUST TOPPED OFF DURING OIL CHANGES. FAST FORWARD TO APRIL 2014, REFILL OF COOLANT NEEDED DAILY IF HEAT IS USED. COOLANT TANK IS COMPLETELY EMPTY AFTER CAR IS OFF AND SITTING FOR A FEW HOURS! LARGE PUDDLE OF COOLANT UNDER ENGINE, NOT THE RADIATOR. REMAINS TO BE A SLOW LEAK. WHEN HEAT IS ON, COOLANT BEGINS TO SLOWLY LEAK UNDERNEATH ENGINE. TEMP GAUGE IS ALWAYS NORMAL. NO SIGNS OF OVERHEATING, NO EXCESS COOLANT IN ENGINE BAY. ALL ROUTINE MAINTENANCE COMPLETED BY CHEVROLET DEALERSHIPS. DEX (GM SPECIFIC COOLANT, ORANGE IN COLOR) COOLANT USED EXCLUSIVELY. EVERY TIME HEAT IS TURN ON, AT ANY TEMP, AT ANY FAN SPEED, AT ANY SETTING (DEFROST, FLOOR, ETC.) THERE IS A STRONG ODOR OF BURNING/HOT COOLANT. I AM UNABLE TO PUT MY CHILDREN IN VEHICLE!, WHEN HEAT IS NEEDED IN VEHICLE. ODOR IS TOO STRONG AND CHILDREN COMPLAINED OF NAUSEA AND LIGHTHEADEDNESS. TO MANY INSTANCES SIMILAR TO THIS LISTED. GM NEEDS TO PROVIDE RESOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578649April 9, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE INDEPENDENTLY DECELERATED TO APPROXIMATELY 30 MPH. THE CONTACT INDICATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 40 MPH. THE VEHICLE WAS TURNED OFF AND AFTER RESTARTING, VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE DEFECT. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578279April 8, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 3200. UPDATED 06/17/14*LJ UPDATED 8/17/17*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576635April 8, 2014
ELECTRICAL SYSTEM
2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO VEHICLE SHUTS OFF WHILE DRIVING. *SMD THE CONSUMER STATED SHE INFORMED GM OF THE PROBLEM, AND THEIR RESPONSE BY PHONE, WAS THAT THEY PLANNED TO DO NOTHING AND RECOMMENDED THE CONSUMER VISIT THE DEALER TO HAVE A $400 THROTTLE BLOCK INSTALLED. THE CONSUMER STATED ON 2 SEPARATE OCCASIONS, THE VEHICLE SHUT DOWN AND THE IGNITION RESET ITSELF. *JB THE CONSUMER STATED THE VEHICLE SHUT DOWN, DOZENS OF TIMES. UPDATED 08/06/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577957April 7, 2014
STEERING
AFTER ABOUT 15 MINUTES ON THE INTERSTATE AT A SPEED OF ABOUT 60MPH THE STEERING SEEMS TO HAVE A SPOT THAT IT STICKS IN AND DOES NOT SEEM SAFE. HAVE CALLED DEALERSHIP BUT THEY SAY THEY HAVENT HEARD OF THIS PROBLEM BUT I CAN HAVE IT CHECKED. IT DOES NOT SEEM TO HAPPEN EVERYTIME SO I HAVENT TAKEN IT IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577543April 5, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY, POWER TRAIN
MY VEHICLE RECENTLY BECAME PART OF THE GM RECALL BELOW: VEHICLES AFFECTED: ABOUT 174,046 MODEL-YEAR 2013-2014 CHEVROLET CRUZE SEDANS EQUIPPED WITH A TURBO 1.4-LITER ENGINE AND MANUFACTURED BETWEEN NOV. 28, 2012, AND MARCH 7, 2014. THE PROBLEM: THE RIGHT FRONT HALF SHAFT MAY FRACTURE AND SEPARATE WHILE DRIVING, POTENTIALLY CAUSING THE VEHICLE TO LOSE POWER AND COAST TO A STOP. IF A VEHICLE WITH A FRACTURED HALF SHAFT IS PARKED WITHOUT THE PARKING BRAKE APPLIED, THE CAR COULD MOVE UNEXPECTEDLY. EITHER CONDITION INCREASES THE RISK OF A CRASH. EVER SINCE I BOUGHT IT I KEPT HEARING STRANGE NOISE UNDER MY CAR. NOT JUST THAT THE CAR ALSO HAD SOME OTHER ISSUES WITH THE ELECTRICAL, THE SCREEN KEPT GOING BLACK. I CALLED THE AGENCY AND THEY KEPT MY CAR FOR A WEEK. THEY KEPT SAYING THAT THEY HAD TROUBLE KNOWING WHAT EXACTLY WAS GOING ON WITH MY CAR. AT THE END THEY JUST SAY THAT IT WAS DUE TO AN UPDATE. BUT , UNTIL NOW I STILL HEAR THE NOISE AS IF SOMETHING ABOUT TO BRAKE. AFTER READING THE RECALL I AM CONCERN FOR MY SAFETY. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577470April 4, 2014
TIRES, WHEELS
MY 2012 CHEVY CRUZE SUDDENLY DEVELOPED VIBRATION IN THE FRONT END AS WELL AS PULLING TO THE RIGHT. PULLED OVER TO INSPECT IT AND FOUND A LARGE BULGE IN THE SIDEWALL ON THE FRONT PASSENGER SIDE TIRE. I DROVE IT TO DISCOUNT TIRE WHERE THEY SAID IT WAS NOT SAFE TO DRIVE AND IT NEEDED TO BE REPLACED. THEY WONT GET INTO ANY WARRANTY/DEFECT ISSUES THEY REFERRED ME TO THE CHEVY DEALER FOR THAT. I DID HAVE THEM PUT THE OLD TIRE IN THE TRUNK. WHEN I GOT HOME I PULLED IT OUT TO LOOK AT IT AND ON THE INSIDE OF THE TIRE RIGHT WHERE THE BULGE IS THE TIRE IS CRACKED ON THE INSIDE. UGH! I CALLED CONTINENTAL AND THEY SAID I NEED TO TAKE THE CAR TO CHEVY AND HAVE THEM INSPECT THEM AND THEY WILL CONTACT CONTINENTAL TO SEE IF THEY ARE CONSIDERED DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577508April 4, 2014
ENGINE AND ENGINE COOLING
2013 CHEVY CRUZE 1LT WITH THE 1.4 TURBO ENGINE. I HAVE ACTUALLY OWNED TWO OF THESE CARS, THE FIRST WAS A 2011. THE COMPLAINT IS ABOUT BOTH AND I SUSPECT IS THE SAME IN EVERY ONE OF THESE CARS THAT HAVE THE 1.4 TURBO. MY COMPLAINT IS ABOUT A POSSIBLE HEALTH HAZARD WITH THESE VEHICLES. THEY EMIT ANTIFREEZE FUMES CONSTANTLY AND GM IS NOW CLAIMING THAT THIS IS NORMAL AND THEY WILL NOT FIX IT. SHORTLY AFTER I PURCHASED THE 2011 MODEL I BEGAN TO NOTICE THE SMELL OF HOT ANTIFREEZE EVERY TIME I WOULD DRIVE THE VEHICLE, I TOOK IT IN FOR SERVICE SEVERAL TIMES AND THEY DONE EVERYTHING POSSIBLE TO FIX IT WITH NO LUCK. FINALLY AFTER ABOUT TWO YEARS OF DEALING WITH THIS I GOT TIRED OF IT AND TRADED IT OFF FOR A 2013 SAME MODEL. I KNOW THAT SOUNDS STUPID AND WAS BUT MY REASONING WAS THAT I LOVED THE CAR AND THOUGHT THAT SURELY GM HAD CORRECTED THIS ISSUE BY NOW(I WAS VERY WRONG). SHORTLY AFTER MY PURCHASE OF THE 2013 I BEGAN TO SMELL THE ANTIFREEZE AGAIN AND AGAIN BEGAN THE PROCESS WITH GM TO GET IT FIXED BUT AS BEFORE, NO LUCK. FINALLY AFTER FIGHTING WITH IT FOR SEVERAL MONTHS GM HAS CALLED ME BACK AND SAID THAT THE SMELL IS NORMAL OPERATION FOR THIS VEHICLE. ACCORDING TO THEM THE WATER PUMP IS DESIGNED TO LEAK A SMALL AMOUNT AND THE LEAKAGE IS CAUGHT IN A RETENTION CHAMBER BUILT INTO THE WATER PUMP THEM EVAPORATED OUT VIA THE HEAT OF THE ENGINE CAUSING THE CONSTANT SMELL. THIS IS RIDICULOUS! I STRONGLY BELIEVE THAT SNIFFING THESE HOT ANTIFREEZE FUMES ALL THE TIME CAN'T BE GOOD FOR YOU AND WILL IN THE LONG TERM CAUSE HEALTH ISSUES. WITH THIS ANSWER I ASK GM TO TAKE THE CAR BACK OR AT LEAST LET ME TRADE IT FOR ANOTHER MODEL BUT THEY ARE UNWILLING TO HELP ME ANY MORE. I KNOW THAT THIS PROBLEM IS WIDE SPREAD, NOT JUST WITH MY VEHICLE. IF YOU GO TO CRUZETALK.COM AND RESEARCH THIS YOU WILL FIND HUNDREDS OF OTHER PEOPLE WITH THE SAME COMPLAINT. THANK YOU FOR LOOKING INTO THIS FOR US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577248April 3, 2014
SERVICE BRAKES, ENGINE
ALMOST FROM THE DAY I LEASED MY MANUAL CRUZE I HAD ENGINE DYING PROBLEMS. IT HAPPENS WHEN I DOWNSHIFT INTO SECOND GEAR, WHEN I STOP AND WHEN I STOP SUDDENLY. IT HAPPENS PERHAPS A FEW TIMES A WEEK. THE DEALERSHIP SERVICE DEPT. TESTED THE CAR AND FOUND NOTHING WRONG. IT WAS SUGGESTED, TACTFULLY, THAT PERHAPS I WASN'T SHIFTING CORRECTLY. I AM ALMOST 66 YEARS OLD I LEARNED TO DRIVE A CAR ON A THREE-THE-TREE FORD. I HAVE OWNED ONLY ONE AUTOMATIC CAR IN MY LIFE, AND THAT WAS FOR FOUR YEARS. I REALLY DON'T THINK I AM TO BLAME. AS THE GM IGNITION SWITCH CAME TO LIGHT I BEGAN TO WONDER. OVER THE PAST FEW WEEKS GM HAS EXPANDED ITS RECALL INTO MORE RECENT MODEL YEARS. TO ME, IT IS SIMPLY THE GM CULTURE WHEN IT COMES TO BUILDING CARS. THE SAME MENTALITY ABOUT USING BAD PARTS WAS PROBABLY PASSED ON THE 2013 MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577268April 3, 2014
ENGINE, STRUCTURE:BODY
[XXX] VIN MY CAR WAS TAKEN TO DEALERSHIP BECAUSE IT STARTED MAKING A SOUND LIKE THE MOTOR WAS TICKING AND HAD BEEN OVERFILLED WITH OIL ABOUT 6 MONTHS BEFORE BY THE DEALERSHIP. THE SERVICEMAN WAITED UNTIL NEXT DAY TO DRIVE THE CAR. WHILE BEING TEST DROVE BY THE SERVICE MAN IT CAUGHT ON FIRE AND BURNED THE WHOLE MOTOR AND OUTSIDE OF THE CAR UP. ALL PLASTIC WAS COMPLETELY BURNED. MY INSURANCE MAN WHO WENT TO LOOK AT THE CAR SAID HE COULD NOT TELL IF THE PLASTIC SHIELD ON THE BOTTOM HAD OIL ON IT OR NOT BUT THEY COULD FURTHER INVESTIGATE AND WOULD BE ABLE TO FIND OUT. NOW I HAD INSURANCE FULL COVERAGE ON THE CAR AND I BOUGHT GAP FROM THE DEALERSHIP WHEN I PURCHASED THE CAR. I AM PAYING A 6.25 INTEREST RATE ON THE CAR WHICH CAME TO 22,740.00 PLUS 3,000.00 DOWN WHEN PURCHASED AND BEEN PAYING FOR 1 YEAR. PAID FOR EXTENDED WARRANTY AND GAP. I HAVE WAITED OVER A MONTH FOR GM TO INVESTIGATE THIS AND OF TODAY'S DATE THE DEALERSHIP SAYS THEY HAVE NOT COME TO DO THEIR JOB. I AM 64 YEARS OLD AND NEVER DREAMED THAT A LARGE DEALERSHIP COULD OR WOULD DO SOMEONE LIKE THEY HAVE DONE ME. THERE WAS VERY LARGE RECALL ON 2012 CARS AND I DON'T KNOW IF MINE WAS EVER FIXED BECAUSE I DIDN'T KNOW ABOUT THE RECALL UNTIL THIS HAPPENED. I JUST WANT MY MONEY BACK FOR THE DOWN PAYMENT SO I CAN BUY ANOTHER CAR AND FOR MY CAR TO BE PAID OFF BY THE DEALERSHIP BECAUSE THEY ARE THE ONES WHO OVER FILLED THE CAR IN THE FIRST PLACE. THE DEALERSHIP SHOULD BE RESPONSIBLE FOR THE CAR IT WAS IN THERE PLACE THERE SERVICE MEN WAS DRIVING IT WHEN IT CAUGHT ON FIRE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10577160April 3, 2014
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING ON AN INCLINE, THE VEHICLE DRIFTED BACKWARDS. IMMEDIATELY AFTER DISENGAGING THE BRAKES, THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 7,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576604April 2, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WHEN MY HUSBAND AND DRIVE THE CAR AND TURN IT OFF THE CAR TRIES TO RE-CRANK ON ITS OWN. IT HAS HAPPENED NUMEROUS TIMES. ALSO, MY COUSIN WITNESS IT ONE DAY AFTER I TURNED THE CAR OFF. I'M NOT SURE IF IT'S THE IGNITION OR WHAT. WE WANTED TO REPORT THE PROBLEM SOONER BUT DIDN'T KNOW HOW TO UNTIL I SEARCHED ON THE INTERNET. IT'S SCARY TO SEE SUCH VEHICLE TRYING TO RE-START ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze