Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10724631June 10, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2012 CHEVROLET CRUZE. WHILE DRIVING AT 60 MPH, THE AIR BAGS DEPLOYED WITHOUT THE VEHICLE BEING INVOLVED IN A COLLISION. THE AIR BAG WARNING LIGHT ILLUMINATED AFTER THE FAILURE. THE CONTACT SUSTAINED INJURIES AND MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,725. UPDATED 8/21/15*CN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10724187June 9, 2015
ELECTRICAL SYSTEM
MY CRUZE DIED ON THE RESTAURANT PARKING LOT IN THE MIDLE OF THE BUSY FRIDAY. CAME OUT TO DRIVE , PUT THE KEY IN TO THE IGNITION, TURNED TO START AND "BOOM" EVERYTHING WENT OUT. NO POWER WAS COMMING TO ANY LITTLE OR VITAL COMPONENT OF THE CAR! CHECKED THE BATTERY - WAS GOOD! TRYED TO PULL THE KEY OUT - NO WAY! IT WAS ALMOST LIKE GLUED INSIDE THE IGNITION LOCK! EVERYTHING REMAINED DARK FOR SOME TIME, I COULD NOT RETRIVE A SINGLE SIGNAL SO HAD TO TOW TO NEAREST CHEVROLET DEALERSHIP. NO WORD ON IT YET!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723827June 7, 2015
AIR BAGS, SEATS
I TOOK MY CAR TO THE KASPAR DEALER AND SANDUSKY, OH AND WAS TOLD THE PASSENGER AIRBAG SENSOR WAS BAD AND THE REPAIR COSTS WOULD BE 800.00. THIS IS ODD BECAUSE AT LEAST 95% OF THE TIME NO ONE SITS IN THAT SEAT. THIS CAR IS NOT OUR FAMILY CAR. IT IS STRICTLY FOR ME TO USE FOR WORK. THIS SEEMS TO ME MORE LIKELY TO BE A DEFECT THAN SOMETHING I SHOULD BE AT FAULT FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723849June 7, 2015
ELECTRONIC STABILITY CONTROL (ESC)
THE ELECTRICAL SYSTEM, RADIO, POWER STEERING, STOPS WORKING INTERMITTENTLY . I SLOWED DOWN RECENTLY TO TURN AND THE POWER STEERING QUIT AND I HIT THE CURB. I HAD A PRIVATE MECHANIC TIGHTEN CABLES TO BATTERY WHICH WORKED FOR MONTHS BUT NOW THE PROBLEM IS BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723684June 5, 2015
SERVICE BRAKES
I WAS TRAVELING APP. 60 MPH DOWN I26 WHEN MY BRAKES COMPLETELY MALFUNCTIONED. I CAME WITHIN INCHES OF HITTING A TRANSFER TRUCK DUE TO THE INABILITY TO BRAKE. I'VE SOUGHT RESOLUTION FROM CORPORATE CHEVY ALONG WITH MY LOCAL DEALER WHO SIMPLY TESTED THE BRAKES TO TELL ME THEY ARE FUNCTIONING PROPERLY. I DO NOT FEEL SALE IN THE CRUZE. I HAVE CONSTANT ANXIETY WHILE DRIVING. WHO KNOWS WHEN THEY WILL MALFUNCTION AGAIN AND KILL ME AND MY PRECIOUS CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723329June 4, 2015
SERVICE BRAKES
TRAVELING BEHIND PASSENGER CAR; CAR IN FRONT APPLIED BRAKES. I APPLIED MY BRAKES BUT CAR DID NOT STOP. STRUCK BACK OF VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10723451June 4, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE OPERATING THE VEHICLE, THE POWER ASSIST BRAKES INTERMITTENTLY MALFUNCTIONED AND CAUSED AN INCREASE IN STOPPING DISTANCE. A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES) WAS RECEIVED IN OCTOBER OF 2014 AND THE VEHICLE WAS REPAIRED IN APRIL OF 2015, BUT THE FAILURE CONTINUED TO OCCUR INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723099June 3, 2015
UNKNOWN OR OTHER
AFTER BUYING MY BRAND NEW 2011 CHEVROLET CRUSE LS STICK SHIFT MODEL ON AUGUST 10, 2011, SOME TIME PASSED. THEN, I NOTICED A MINOR PROBLEM. AND I AM STRESSING MINOR, BECAUSE THIS CAR NOW HAS 40 THOUSAND MILES ON IT AND IS STILL A GREAT CAR, BUT STILL HAS THE EXACT SAME ISSUE AS FOLLOWS: WHEN I TURN THE KEY THE FIRST TIME TO TRY TO START THE VEHICLE, IT MAKES A NOISE BUT THE ENGINE DOES NOT START. THEN, ALWAYS, ON THE SECOND TRY IT FIRES RIGHT UP! I NOTICE THIS MORE OFTEN WHEN THE CAR HAS BEEN DRIVEN, AND IS STILL WARM(ENGINE). NOW WITH 40 THOUSAND MILES ON THE VEHICLE, IT IS A LITTLE EASING TO MY MIND KNOWING THAT THIS MAY NOT PROGRESS INTO SOMETHING OF A BIGGER PROBLEM. AT LEAST I HOPE NOT. ANOTHER COUPLE OF PROBLEMS I MUST NOTE IS AS FOLLOWS, BUT HAVE NOT PROVEN TO BE OF ANY CONCERN WHATSOEVER: AT TIMES THERE IS A GRINDING NOISE COMING FROM, PERHAPS THE ENGINE??) WHEN THE CAR IS IDLE, AND IN NEUTRAL, AT SAY, A RED LIGHT OR AT A DRIVE THROUGH WINDOW. DOES NOT OCCUR ALL THE TIME, BUT A LOT OF THE TIME. THIRDLY, THE KEY BROKE OFF WHEN I TRIED TO PULL MY KEYS OUT OF THE IGNITION ONE TIME. THE DEALER WAS VERY SUPPORTIVE ON THIS ISSUE AND FIXED MY KEYS PROMPTLY AND EFFECTIVELY. HOWEVER, I HAVE MENTIONED THE STARTING(MINOR AS IT SEEMS) ISSUE TO MY DEALER WHILE THE VEHICLE WAS STILL UNDER WARRANTY. THEY, AS I LIKELY EXPECTED, TOLD ME THERE WERE NO CODES OR ANYTHING UNUSUAL THEY COULD FIND THAT MAY LEAD TO THIS ISSUE.THUS FAR I RATE MY CRUZE A SOLID 9 OUT OF 10! I ENJOY DRIVING MY VEHICLE AND IT GETS GREAT GAS MILEAGE AND DRIVES MORE LIKE A TOP OF THE LINE VEHICLE. I ALWAYS FEEL SAFE WHEN DRIVING IT. CHEVY DID A NICE JOB WITH ITS CRUZE. (INTERIOR AND EXTERIOR). I LOVE THE POWER FROM THE 1.8 4. THE STICK SHIFT NICELY SHIFTS AND PROVIDES THE CAR WITH MORE POWER. I AM GLAD I DON'T HAVE THE AUTOMATIC. HOPE I ASSISTED YOU WITH ANYTHING THAT MAY BE ABLE TO BE ADDRESSED. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723273June 3, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY ACCELERATED UP TO APPROXIMATELY 90 MPH. THE CONTACT MANAGED TO SHIFT TO NEUTRAL AND COME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723084June 2, 2015
UNKNOWN OR OTHER
MY WIFE WAS DRIVING THE NEW CRUZE THROUGH CLEVELAND OHIO ON MAY 19, 2015. WE WERE USING THE NAVIGATION SYSTEM BECAUSE WE WERE UNFAMILIAR WITH THE ROADS AND AREA. WHILE IN HEAVY TRAFFIC THE NAVIGATION SYSTEM STARTED TO TELL HER TO TURN LEFT AND RIGHT IN ERROR BECAUSE IT WAS SHOWING US ABOUT A HUNDRED FEET OFF THE HIGHWAY ON SMALL SERVICE ROADS. IT WAS INCORRECTLY TRYING TO ROUTE US BACK TO WHERE WE WERE ALREADY. THIS WAS CONFUSING FOR HER AND CAUSED HER TO SLOW DOWN IN TRAFFIC AND BECOME DISTRACTED CAUSING A SAFETY HAZARD AS SHE HAD TO IGNORE DIRECTIONS FROM THE SCREEN POPPING UP AND THE SPEAKER AND TRY TO FIGURE OUT WHERE TO GO. THIS PROBLEM HAS OCCURED SEVERAL TIMES WHEN USING THE NAVIGATION SYSTEM. WE TOOK THE CAR TO GM DEALERSHIP AND THEY GAVE US A DOCUMENT FROM GM #PIC6057A DATED APRIL 27, 2015. THIS SAYS THIS PROBLEM IS COMMON WITH 2015 BUICK ENCORE AND VERANO, 2015 CHEVY CAMARO, CRUZE, EQUINOX, MALIBU, SS AND VOLT AND FINALLY THE 2015 GMC TERRAIN WITH THE NAVI. IT SAYS THE NAVI CAN BE OFF BY 20-50 METERS. IT FINALLY SAYS THIS IS THE NORMAL OPERATING CHARACTERISTIC OF THE VEHICLE AND WILL NOT IMPACT PERFORMANCE. I BELIEVE THIS IS NOT NORMAL AND COULD CAUSE AN ACCIDENT WHEN DRIVERS ARE IN TRAFFIC AND LISTENING TO THE NAVI THAT IS CONFUSED BY READING THE WRONG LOCATION. THIS ERROR/PROBLEM SHOULD NOT BE CONSIDERED NORMAL OPERATING CONDITION AND ONLY SHARED WITH DEALERS FOR CUSTOMERS THAT COMPLAIN. THIS SHOULD BE SHARED WITH OWNERS AND THE AFFECTED VEHICLES SHOULD BE RECALLED FOR A FIX BEFORE THE PROBLEM CAUSES AN ACCIDENT OR INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722570June 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE GEARS SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,536.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722640June 1, 2015
ENGINE
TL* THE CONTACT OWNED A 2011 CHEVROLET CRUZE. WHILE AT A STOP LIGHT, THE CONTACT NOTICED SMOKE COMING THROUGH THE VENT AND INTO THE CABIN OF THE VEHICLE. MOMENTS LATER, SMOKE AND FLAMES APPEARED UNDER THE HOOD OF THE VEHICLE. AFTER EXITING THE VEHICLE, SEVERAL EXPLOSIONS WERE HEARD COMING FROM THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10722204May 29, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 65 MPH AND ATTEMPTING TO AVOID CRASHING INTO A DEER, THE BRAKES WERE REPEATEDLY ENGAGED AND THE HORN WAS ACTIVATED. THE VEHICLE FAILED TO STOP AND CRASHED. THE AIR BAG DEPLOYED, BUT DID NOT INFLATE. THE CONTACT SUSTAINED TWO INJURED FINGERS AND TWO FRACTURED BONES IN THE RIGHT ARM, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,594.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10722278May 29, 2015
ENGINE, STEERING
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE STALLED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,592.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717661May 21, 2015
UNKNOWN OR OTHER
STRONG SICKENING COOLANT SMELL INSIDE CAR WHILE HEATER SYSTEM IS ON. MAY 7,2015 DEALER PRESSURE CHECKED FOUND NO LEAKS. CAN'T FIND PROBLEM. NO LEAKS VISIBLE. SMELL STILL EXISTS WHILE HEATER IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717866May 21, 2015
ENGINE, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
MANY RECALLS ON VEHICLE, OVER 5. ENGINE ISSUES.. CAR DOES NOT RUN WELL... I'VE TAKEN THE CAR MULTIPLE TIMES IN THE PAST MONTHS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717894May 21, 2015
VISIBILITY/WIPER
DRIVER'S SIDE WIPER STOPPED WORKING IN THE RAIN. IT WAS FOUND TO BE AN ISSUE WITH THE WIPER TRANSMISSION. THE END CAME OFF THE BASE OF THE WIPER ARM SPINDLE. AFTER SOME RESEARCH THIS SEEMS TO BE A COMMON SAFETY ISSUE WITH THIS MODEL AND SHOULD BE ADDRESSED BY THE MANUFACTURER. A RECALL IS IN ORDER DUE TO THE FACT THAT IT IS A SAFETY CONCERN AND THIS PART SHOULD NEVER FAIL LET ALONE ON A CAR THAT HAS NOT BEEN ON THE ROAD 4 YEARS YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717452May 20, 2015
UNKNOWN OR OTHER, STRUCTURE:BODY, ELECTRICAL SYSTEM
THE ELECTRICAL PAD THAT YOU PUSH TO OPEN THE TRUNK IS FAULTY AND DOES NOT WORK ANYMORE. ONLY WAY TO GET INTO TRUNK IS TO PUSH KEY FOB. IF A CHILD OR ADULT GOT TRAPPED INSIDE IT COULD BE HARMFUL DUE TO FACT THAT THE PUSH PAD FOR THE TRUNK OPEN IS FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717567May 20, 2015
UNKNOWN OR OTHER
I TRIED TO PUT MY CAR IN DRIVE, BUT THE ENGINE WOULD REV AND I WAS NOT ABLE TO MOVE FORWARD. THE D ON THE DASHBOARD WOULD JUST BLINK. I HAD TO TURN THE CAR OFF AND BACK ON TO MAKE IT STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716976May 17, 2015
AIR BAGS
WHILE TRAVELING DOWN A 4 LINE ROAD WITH NORMAL TRAFFIC, A CAR PULLED OUT IN FRONT OF ME. I SLAMMED ON MY BRAKES T BONING HER IN HER RIGHT DOOR HITTING MY HEAD ON THE STEERING WHEEL. MY AIRBAGS DIDN'T DEPLOY AND IT SCARES THE HELL OUT OF ME...!!!! I'M REPORTING THIS MATTER AND WOULD LIKE TO KNOW WHAT TO DO NEXT? WITNESS STAYED TALKING TO THE POLICE SAYING SHE WAS AT FAULT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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