Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10875285June 20, 2016
ENGINE, FUEL/PROPULSION SYSTEM
MY ENGINE LIGHT IS ON. I PUT GAS IN MY VEHICLE AND WHEN I TURN THE KEY TO START IT, IT HESITATES TO START THEN WHEN PULLING OFF IT BEGINS TO JERK.... WHEN AT LIGHTS IT SOMETIMES HESITATES TO TAKE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874825June 17, 2016
UNKNOWN OR OTHER
AFTER HAVING OTHER RECALLS WITH THIS VEHICLE, NOW THERE IS A TRANSMISSION FLUID LEAK DIRECTLY AFTER THE WARRANTY EXPIRED. THIS WAS DISCOVERED AT THE DEALERSHIP WHEN "CHECK ENGINE" LIGHT WAS ON DUE TO EVAP VENT VALVE NEEDING REPLACED. SHOTTENKIRK CHEVROLET STATED THE TRANSMISSION FLUID LEAK REPAIR WILL COST $1,380.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874916June 17, 2016
POWER TRAIN
CAR JUST STOPPED IN TRAFFIC AND WOULD NOT MOVE IT GAVE NO WARNING THAT ANYTHING WAS WRONG . IT IS A GOOD THING I WAS NOT ON A HIGHWAY OR I MAY NOT BE HERE TO TELL YOU ABOUT THIS RIGHT NOW . IT WAS IN MOTION AND JUST STOPPED AND WOULD NOT MOVE . I COULD NOT EVEN PUSH IT OUT OF THE MIDDLE OF THE ROAD . THE CAR BEHIND ME ALMOST HIT ME . IT WAS A VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874606June 16, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
THE CHROME PLATING ON BOTH THE FRONT DRIVER AND PASSENGER INTERIOR DOOR HANDLES STARTED TO PEEL OFF WHICH CREATED SHARP EDGES ON THE HANDLES IN WHICH I AND OTHERS HAVE CUT OURSELVES ON. I HAD TO CHIP SOME OF THE CHROME PLATING OFF AND WRAP THE HANDLES WITH TAPE TO PREVENT MYSELF AND MY KIDS FROM GETTING CUT ON THE PEELING CHROME FINISH.
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#10874550June 16, 2016
POWER TRAIN
WHEN I TURNED OFF THE CAR, THE DIC SHOWED THE MESSAGE "SHIFT CAR INTO PARK." THE CAR WAS ALREADY IN PARK. I TRIED TO MOVE THE SHIFTER UP A LITTLE TO BE SURE THAT IT WAS COMPLETELY IN PARK, BUT IT DID NOT MOVE. I HAD TO START THE CAR AGAIN TO GET IT TO TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874336June 15, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 50 MPH, THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT DEPRESSED THE MENU BUTTON AND CLEARED THE WARNING INDICATOR. TEN MINUTES LATER, THE AIR BAG INDICATOR ILLUMINATED AGAIN. THE CONTACT STATED THAT THIS WAS A DAILY OCCURRENCE EVER SINCE THE VEHICLE WAS REPAIRED FOR A CRASH BACK IN MAY OF 2015. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 48,456.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873754June 12, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
TRUNK ELECTRIC OPEN BUTTON DOES NOT WORK, MUST USE THE REMOTE TRUNK BUTTON TO OPEN TRUNK. I HOPE THAT NO SMALL CHILD SHOULD CLIMB IN TRUNK AND CLOSE THE TRUNK LID. WHEN CAR IS STATIONARY. AND REMOTE IS NOT CLOSE BY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873781June 12, 2016
UNKNOWN OR OTHER
TRANSMISSION PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873295June 8, 2016
ENGINE
IN DEC OF 2015 I HAD TO REPLACE THE THERMOSTAT WITH ONLY 39000 ON IT CHECK ENGINE LIGHT ON FAN RACING. 6 MONTHS LATER IT'S HAPPENING AGAIN CHECK ENGINE LIGHT ON FAN RACING NOW THERE SAYING IT MIGHT BE AN ELECTRICAL PROBLEM.I HAVE DRIVEN CHEVYS FOR 30 YEARS AND NEVER HAVE I HAD THIS MUCH TROUBLE THIS WILL BE MY LAST. FROM READING THE FORUMS IT SEEMS LIKE A LOT OF PEOPLE HAVE THE SAME PROBLEMS WHY ISN'T THERE A RECALL ON THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872892June 7, 2016
STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. WHEN THE FAILURE OCCURRED, THE TRACTION CONTROL AND SERVICE POWER STEERING LIGHTS ILLUMINATED. THE CAUSE OF THE FAILURES WERE NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873002June 7, 2016
ELECTRICAL SYSTEM
CAR STOPPED AND WAS COMPLETELY DEAD IN THE MIDDLE OF THE HIGHWAY, HAZARD LIGHTS DIDN'T WORK. ONSTAR DIDN'T WORK, I COULDN'T ROLL WINDOWS DOWN AND COULD NOT UNLOCK DOORS TO GET OUT OF VEHICLE. 10 MINS LATER VEHICLE RESTARTED LIKE NOTHING HAD HAPPENED. AFTER HAVING IT TOWED BACK TO DEALERSHIP SEEING AS CAR WAS LEASED ONLY 14 DAYS PRIOR, THEY STATED THIS WAS A KNOWN RECALL AND THAT BATTERY CABLE WASN'T PROPERLY SECURED. I WAS NEVER MADE AWARE OF THE RECALL EVEN THOUGH GM SAID THEY ISSUED IT ON 5/24/16 AND THIS HAPPENED ON 6/1/16. DEALERSHIP AND GM BOTH REFUSED RESPONSIBILITY STATING IT WAS A KNOWN RECALL WHEN I ASKED TO RETURN THE CAR THAT ALMOST KILLED ME AND OFFERED ABSOLUTELY NO ESCAPE ROUTE. BEWARE THERE IS NO WAY OUT OF THE 2016 CHEVY CRUZE WITHOUT BATTERY POWER; DOORS AUTO LOCK AND "KNOB" RECEDES INTO DOOR AND CANNOT BE MANUALLY OPENED IN ANY WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872810June 6, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUIZE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHIFTED FROM SIXTH GEAR TO FIRST. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO PULL OVER IN A PARKING LOT AND THE VEHICLE RESTARTED NORMALLY AFTER 20 MINUTES. THE FAILURE RECURRED AND WOULD NOT CHANGE GEARS. THE VEHICLE WAS NEVER TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. UPDATED 08/02/16*LJ THE CONSUMER STATED THE VEHICLE LOCKED UP AND WENT INTO FIRST GEAR. UPDATED 08/15/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872050June 2, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
LOSS OF POWER STEERING DURING DRIVING, RADIO FLICKERS ON AND OFF WHILE DRIVING, WHILE PRESSING BRAKE WHILE STOPPED THE CAR CONTINUES TO JUMP FORWARD - CITY DRIVING ON HIGHWAY AND STREETS. BEGAN HAPPENING ONE MONTH AFTER I PURCHASED CAR ON 4/3/2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872118June 2, 2016
SERVICE BRAKES, POWER TRAIN
WHEN AT A STOP AND WHEN I GO TO TAKE OFF CAR ROLLS BACKWARD. THIS CAR HAS A AUTOMATIC TRANS, BUT ACT LIKE A STICK TRANS, I BOUGHT THIS CAR NEW OFF LOT. AND FIRST BRAKES KEEP LOCKING UP LIKE SOMETHING IS IN IT. BUT IF I ROLL BACKWARD IT DISENGAGES . I'VE TAKEN IT TO THE DEALER A COUPLE OF TIMES DUE TO THIS ISSUE AND THEY ALSO HEARD IT BUT NEVER COULD FIND ANYTHING. I REALLY LIKE THIS CAR BUT IT FALLING APART FROM DAY ONE.. I KEEP IT SERVICED LIKE I AM SUPPOSE TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872136June 2, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE JERKED BEFORE ACCELERATING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE GEARS, BEARINGS, AND HOUSING IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WERE METAL FILINGS IN THE TRANSMISSION AND THAT THE INTERNAL COMPONENTS IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 27,390.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872178June 2, 2016
ELECTRONIC STABILITY CONTROL (ESC)
ALL THE ELECTRICAL COMPONENTS GOING OFF FOR NO REASON. KEY STUCK IN IGNITION AND CAR WILL NOT START. JUST LIKE MOST OTHER COMPLAINTS WITH THIS CAR MOSTLY ELECTRICAL. I JUST GOT THIS CAR FOR MY 16 YEAR OLD DAUGHTER. VERY SCARY THAT THERE IS NOT A RECALL ON THE ELECTRICAL SYSTEM AND THE DEALERS DOES NOT KNOW WHAT IS GOING ON VERY DISAPPOINTING. AND THIS HAS HAPPENED SITTING STILL AND IN MOTION LIKE THE CAR HAS A MIND OF ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872205June 2, 2016
STEERING
WE JUST PURCHASED THIS CAR SATURDAY 28 MAY '16, AND DROVE IT OFF THE DEALER LOT AT 5:09PM. WITHIN 2 HOURS, WHILE DRIVING DOWN THE FREEWAY AT 60-75MPH, THE STEERING BEGAN TO CATCH & STICK IN PLACE. WE HAD TO JERK THE WHEEL RATHER FORCEFULLY TO GET IT TO CUT LOOSE & ALLOW US, A HUMAN, TO ONCE AGAIN GAIN CONTROL OF THE STEERING OF THIS CAR. THE NEXT DAY, WHILE DRIVING DOWN THE FREEWAY AGAIN, THE SAME THING, ONLY THIS TIME, THE WIND GUST BLEW SO HARD IT BLEW THE CAR INTO THE OTHER LANE! THANK GOD, THERE WAS NO ONE IN THAT LANE AT THAT MOMENT. THIS IS ALL DUE TO THE FACT THAT THE CAR'S COMPUTERIZED STEERING SYSTEM WOULD NOT ALLOW THE DRIVER TO CORRECT THE STEERING WHEN INCURRING WIND PRESSURE! YOU FOLKS AT NHTSA, AS WELL AS GM, KNOW THIS IS A PROBLEM & YET EVEN NHTSA REP, CATHERINE HOWDEN, IMPLIED ITS NOT DANGEROUS AND DOES NOT WARRANT A RECALL WHEN SHE STATED: "...THE SYMPTOMS DESCRIBED WOULD BE A BRIEF, PERCEPTIBLE CHANGE IN STEERING FEEL THAT HAS LITTLE TO NO EFFECT ON THE DRIVERS ABILITY TO SAFELY STEER THE VEHICLE." BS!! YOU DRIVE ONE OF THESE CARS OUT ON THE FREEWAY. PUT YOUR PRECIOUS FAMILY IN IT & THEN TELL ME IT'S SAFE! THIS HAS THE FAMILIAR STENCH OF BRIBERY WRITTEN ALL OVER IT! TO TOP IT ALL OFF; AS SOON AS THE SHOPS OPENED TUESDAY, I TOOK THIS CAR INTO A SHOP THAT I KNOW I CAN TRUST, TO FIX THE ISSUE. THEY WERE STRAIGHT UP & TOLD ME "THIS IS AN ISSUE WITH THE ELECTRONIC STEERING THAT CHEVY MAKES. IT'S THEIR COMPUTER PROBLEM & THEY HAVE TO FIX IT. WE DON'T HAVE THE TOOLS." I TOOK IT TO THE DEALER THAT DAY & THEY REFUSED TO FIX IT! WHY? BECAUSE, ACCORDING TO THE CLERK AT SMITH CHEVROLET, LUKE, THEY DROVE IT 8 MILES AND IT DIDN'T CATCH FOR THEM. WHAT A JOKE!! IT HAS ALREADY BEEN WELL ESTABLISHED THAT THE CAR HAS TO BE DRIVEN FOR AT LEAST AN HOUR BEFORE THIS WILL HAPPEN. WHERE IS YOUR CONSCIENCE? FIX THIS!! IT IS VERY DANGEROUS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871902June 1, 2016
FUEL/PROPULSION SYSTEM
THESE ARE SOME PHOTOS OF THE DEFECTIVE FUEL LINE FROM PREVIOUS COMPLAINT. THE PART NUMBER OF THE FUEL LINE IS 13269487 AS SHOWN IN ONE OF THE PHOTOS. THE ENTIRE DESCRIPTION IS LISTED IN COMPLAINT, NHTSA ID NUMBER: 10871417
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871935June 1, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
SOON AFTER PURCHASE IN 2014, MY CRUZE TURBO DIESEL STARTED HAVING MANY DIFFERENT ERRORS SHOWING ON THE DASH DISPLAY ANYWHERE FROM TRACTION CONTROL, POWER STEERING, AND OTHERS. AFTER MANY ATTEMPTS THROUGH LOCAL DEALERS, GM SENT A TECHNICIAN TO ME AND REPAIRED THAT ISSUE. NOW THERE HAS BEEN MANY ISSUES WITH THE CAR FLASHING ISSUES ON THE DASH ABOUT DIESEL EXHAUST FLUID POOR, PARTICULATE FILTER FULL NEED REGEN, AND FINALLY POWER DECREASED, WHICH I DID NOT HAVE HARDLY ANY ACCELERATION. I FOLLOWED EVERY PROCEDURE THE OWNERS MANUAL AND CAR TOLD ME TO DO, AND STILL DID NOT REGENERATE THE PARTICULATE FILTER. THE DEALER HAD TO FORCE A REGENERATION ON THE FILTER AND ORDER A DEF HEATER. IT SEEMS THAT THERE IS MANY ELECTRICAL ISSUES WITH THIS CAR AND ONCE ONE IS REPAIRED, ANOTHER ONE APPEARS. OTHER THAN THE ELECTRICAL / COMPUTER ISSUES WHICH IS UNPREDICTABLE, IT IS A GREAT CAR SINCE WE PURCHASED IT NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871944June 1, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I'VE WENT THROUGH 7 TURBOS, I BOUGHT THE CAR BRAND NEW. IM NOW HAVING ELECTRICAL ISSUES WITH IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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