Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10906755September 14, 2016
POWER TRAIN
TAKATA RECALL I WAS DRIVING ON THE ROAD AND THE CAR BEHIND ME ALMOST RAN INTO THE BACK OF ME BECAUSE MY VEHICLE WOULD NOT ACCELERATE THE CAR WAS STILL ON BUT IT WOULD NOT MOVE I CRIED I LOVE MY CAR PLEASE HELP ME I PAY A LOT TO DIVE IT NOW I HAVE TO PAY FOR A CAR I CAN NOT DRIVE MY KID IS SICK AND I HAVE NO WAY TO GET TO WORK TO PAY FOR MEDICATION OR THE BILLS IT'S VERY HARD BEING A SINGLE MOTHER PLEASE HELP THANK YOU GOD BLESS 😢 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905995September 13, 2016
ENGINE, POWER TRAIN
ENGINE LIGHT CAME ON , AUTO ZONE RAN IT AND CODE P0299. STATES IT THE TURBO/ SUPER CHARGER UNDERBOOST. 81,000 MILES. I HAVE ONLY HAD THIS VEHICLE 18 MONTHS. I DON'T RACE AROUND TOWN IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906019September 13, 2016
POWER TRAIN
STOPPED ON HILL CAR IN DRIVE AFTER A FEW SECONDS STARTS ROLLING BACKWARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905160September 10, 2016
AIR BAGS
IN NOVEMBER OF 2015 I WAS SITTING AT A STOP SIGN AND SOMEBODY HIT ME HEAD ON AT APPROXIMATELY 45 TO 50 MPH CAUSING A SUBSTANTIAL AMOUNT OF DAMAGE TO THE FRONT END OF MY CAR COSTING NEARLY A TOTAL OF $9,000. THE AIR BAGS DIDNT DEPLOY RESULTING MINOR INJURIES. ON MARCH 06, 2016 MY VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A DEER AT APPROXIMATELY 65 MPH RESULTING IN $8,100 WORTH OF DAMAGE TO MY VEHICLE. THE AIR BAGS DID NOT DEPLOY AGAIN ONLY THIS TIME NO INJURIES WERE CAUSED. RIGHT AFTER THE ACCIDENT BEFORE THE CAR WAS TOWED FROM THE SCENE THERE WAS A AIRBAG LIGHT ON MY DASHBOARD THAT WAS STAYING ON FOR A COUPLE DAYS THEN WENT AWAY. I CONTACTED GM PERSONALLY AND THEY TOLD ME THAT THERE IS NOTHING THAT THEY CAN DO FOR ME. BOTH THE DEALERSHIP WHERE I PURCHASED THE CAR AND MY INSURANCE COMPANY HAVE STATED THAT BASED ON ALL INFORMATION GIVEN, THEY BELIEVE THAT THE AIRBAGS SHOULD HAVE DEPLOYED AND THAT GIVEN THAT THEY DIDN'T THERE IS A FAULT IN PERFORMANCE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10904936September 9, 2016
ELECTRICAL SYSTEM
RENTAL CAR FROM AVIS HAS AN OPEN RECALL AND THEY RENTED THE CAR IN ATLANTA, GA ON SEPTEMBER 9TH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904644September 8, 2016
POWER TRAIN
I WAS DRIVING MY NIECE HOME. GOT OFF THE HIGHWAY AND FELT A SUDDEN JERK. WENT TO PUSH ON THE GAS AND THE CAR WAS NOT MOVING WELL. PULLED OVER TO THE NEAREST PLACE. TURNED OFF THE CAR AND TURNED IT BACK ON. TRIED TO BACK UP, REVERSE WOULD NOT WORK. PUSHED IT OUT OF THE PARKING SPOT CAR WOULDNT MOVE. MANUAL ASPECT OF CAR WAS SAYING COULD NOT SHIFT. SERVICE ENGINE LIGHTS CAME ON. CODE READ TRANMISSION MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904465September 7, 2016
STEERING
POWER STEERING FAILED WHILE IN MOTION. THE COST OF THE REPAIR IS $1,900.00 ON A $16,000 VEHICLE THAT IS LESS THAN 5 YEARS OLD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904523September 7, 2016
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED WITH THE KEY REMOVED FROM THE IGNITION, IT ROLLED AWAY TWICE WITHIN 24 HOURS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903799September 6, 2016
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CLUTCH ASSEMBLY FAILED TO ENGAGE AND DISENGAGE WITHOUT WARNING. THE DEALER REPLACED THE PART; HOWEVER, WITHIN LESS THAN 60 DAYS OF OWNING THE VEHICLE, THE FAILURE RECURRED. THE CONTACT SMELLED AN ABNORMAL BURNING ODOR COMING FROM THE AREA OF THE CLUTCH ASSEMBLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH ASSEMBLY NEEDED TO BE REPLACED A SECOND TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903643September 5, 2016
SERVICE BRAKES, UNKNOWN OR OTHER
OWNER DRIVES THE VEHICLE FOR 10 MILES OR GREATER AND AFTER PARKING FOR SEVERAL MINUTES THE VEHICLE HAS A BURNING SMELL INSIDE. IT REMAINS FOR DAYS AT A TIME EVEN IF THE VEHICLE HAS NOT BEEN DRIVEN. THIS HAS OCCURRED SINCE OWNERSHIP. SECOND PROBLEM; BRAKES LOCK UP AFTER THE CAR IS WASHED AND PARKED FOR A FEW MINUTES. REMEDY IS TO STEP ON THE ACCELERATOR WITH THE VEHICLE IN GEAR (DRIVE OR REVERSE) AND PREPARE TO BRAKE IMMEDIATELY. IT TOOK 1000 RPM'S TO GET THE BRAKES RELEASED THIS TIME. IT HAPPENS EACH TIME THE CAR IS WASHED IN A STATIONARY POSITION. MILEAGE IS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903680September 5, 2016
ENGINE
DRIVING ON BUSY STREET CAR CUTS OFF HEARD A POP IN ENGINE DISPLAY SAYS ENGINE LOSING POWER ENGINE LIGHT COMES ON MANAGED TO PULL OVER CAR WILL TURN OVER BUT WILL DIE OUT. HAD TO HAVE CAR TOWED BY INSURANCE COMPANY CAR HAS 64,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899715August 31, 2016
SERVICE BRAKES
MY CAR IS HAVING THE SAME PROBLEMS AND SHOULD BE COVERED WITH THE RECALL. MANUFACTURER: GENERAL MOTORS LLC SUMMARY: GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET CRUZE VEHICLES EQUIPPED WITH 1.4L DOHC GASOLINE TURBO ENGINES AND 6T40 FRONT WHEEL DRIVE AUTOMATIC TRANSMISSIONS AND EQUIPPED WITH AN ELECTRIC VACUUM PUMP TO PROVIDE SUPPLEMENTAL VACUUM FOR BRAKE ASSIST, WHEN NEEDED. IN THE AFFECTED VEHICLES, THE PUMP MAY NOT ACTIVATE, RESULTING IN AN INTERMITTENT REDUCTION OR LOSS OF BRAKE ASSIST. CONSEQUENCE: A LOSS OF BRAKING ASSISTANCE WILL REQUIRE EXTRA PEDAL FORCE AND/OR DISTANCE TO BRING THE VEHICLE TO A STOP, INCREASING THE RISK OF A CRASH. REMEDY: GENERAL MOTORS WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE A MICROSWITCH IN THE POWER BRAKE VACUUM PIPE ASSEMBLY, FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 7, 2013. OWNERS MAY CONTACT CHEVROLET AT 1-800-222-1020. GM'S RECALL NUMBER IS 12213. NOTES: OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO WWW.SAFERCAR.GOV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899616August 30, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE DRIVING, RADIO DISPLAY AND SPEAKERS TURN ON AND OFF. STARTED JUNE 2016 AND HAS PROGRESSIVELY GOTTEN WORSE. SEEMS TO HAPPEN WHEN TURNING THE VEHICLE AND OR PRESSING THE BRAKES. STABILITRACK/TRACTION CONTROL ERROR MESSAGE APPEARS ON DASH. ALL ABS RELATED ICONS FLASH. SOMETIMES IT HAPPENS ONCE. SOMETIMES IT'S REPETITIVE UNTIL I TURN THE CAR OFF AND THEN TURN IT BACK ON. DOESN'T MATTER HOW FAST I'M GOING AND THE LONGER THE TRIP, THE MORE FREQUENT IT IS. BASED ON WHAT I'VE LEARNED ABOUT THIS, IT SHOULD BE COVERED BY SPECIAL COVERAGE 14311B BUT MY DEALERSHIP GIVES ME THE RUN AROUND AND ASKS SILLY QUESTIONS ABOUT IF MY BATTERY IS IN GOOD CONDITION AND IF I THINK I NEED A NEW ALTERNATOR. IF IT WAS THE BATTERY, THE RADIO/SPEAKERS WOULDN'T BE THE ONLY ITEM(S) THAT TURNED OFF. FROM WHAT I'M LEARNING, THIS PROBLEM GETS WORSE AND POWER STEERING OR FULL VEHICLE FUNCTION IS DIMINISHED OR GOES OFF COMPLETELY. NOT SURE WHAT MORE NEEDS TO HAPPEN TO CHEVY CUSTOMERS FOR CHEVY TO MAKE THIS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899250August 29, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I NOTICED MY CAR WASN'T BEEPING WHEN I TRIED TO LOCK IT. I TRIED TO START MY CAR AND IT COMPLETELY SHUT DOWN. I MANAGED TO GET MY HOOD OPEN AND DISCONNECTED THE BATTERY CABLES. IT WAS FINE FOR A FEW WEEKS THEN THE "CHECK STABILITRACK" WENT OFF AND MY CAR SHUT DOWN. I MADE IT TO MY DESTINATION AND IT SHUT DOWN COMPLETELY. I TRIED TO DISCONNECT IT AND EVEN THAT DIDN'T WORK. UPON FURTHER INVESTIGATION MANY HAD HAD THIS ISSUE AND IT'S NOT THE STABILITRAK ITS APPARENTLY THE GROUND CABLE TO THE BATTERY (BLACK CABLE). MY CAR WILL WORK BUT WILL OCCASIONALLY COMPLETELY RESET THE SYSTEM SO TRYING TO SAVE THE TIME OR DATE IS POINTLESS. I WANT THIS INVESTIGATED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899317August 29, 2016
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
PICKED UP CAR FROM SHOP AFTER PAYING OVER 800.00 AND THE CAR STATED TO SMELL THE CAR ACT AS IF IT WILL CATCH A FIRE. SMOKE COMING OUT OF THE VENTS AND UNDER THE HOOD. CALLED THE DEALER AND NO HELP THE SERVICE MANAGER WILL NOT RETURN MY CALL. I'M OUT OF TOWN TWO HOURS FROM MY HOME. I WILL HAVE TO GET A HOTEL ROOM AND I PAID FOR RENTAL CAR FOR TWO DAYS ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899378August 29, 2016
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
STABILI TRAK CHECK ENGINE LIGHT AND ERROR MESSAGE TRANSMISSION FLUID LEAKAGE OUT OF BOTTOM OF VEHICLE ON DRIVER SIDE CAUSING STRONG BURNING ODER INSIDE CAR WHILE IN MOTION CAR SEEMS LIKE IT GORE INTO NEUTRAL NOT ALLOWING DRIVER TO PUSH GAS. IMMEDIATELY GET TO A SAFE PLACE AND CUT VEHICLE OFF TO AVOID EXCESSIVE DAMAGE, IF ON BUSY ROAD OR FREEWAY BE VERY CAREFUL NOT SURE WHAT HAPPENS AT REGULAR SPEED OF ROAD OR FREEWAYS . I WAS IN A SCHOOL ZONE AND RECEIVED POLICE ASSISTANCE FOR TRAFFIC CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10901995August 27, 2016
POWER TRAIN
HIGH RPM WITH LITTLE ACCELERATION. SHIFTS GEARS SLOWLY IF AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898684August 26, 2016
SERVICE BRAKES, ENGINE, VISIBILITY/WIPER
TAKATA RECALL'' A WHOLE BURN INTO MY AIR CONDENSOR CAUSING MY FLUIDS TO LEAK OUT AND CAUSING A BAD SMELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898517August 25, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THIS IS A RECURRING ISSUE THAT HAS BEEN GOING ON WITH MY CAR SINCE THE LIGHTS CAME ON THE FIST TIME. THE DEALERSHIP ACTS AS IF I DON'T KNOW WHAT I AM TALKING ABOUT. I HAVE WASTED SO MUCH GAS AND I TRANSPORT CHILDREN WITH AUTISM AT TIMES IN VA DC AND MD. I HAVE CONSISTENTLY COMPLAINED ABOUT THE STICKING THROTTLE OR ENGINE MISFIRE. PLEASE I FEAR FOR THE SAFETY OF MY CLIENTS AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898263August 24, 2016
UNKNOWN OR OTHER
[XXX] THIS IS THE THIRD INCIDENT IN A THREE MONTH SPAN I'VE HAD WITH MY TRACTION CONTROL/ STABILITRACK WARNING. (I GOT THE CAR THREE MONTHS AGO) IT IS A 2012 CHEVY CRUZE. THIS LAST TIME AFTER THE "SERVICE STABILITRACK" WARNING CAME ON MY RADIO AND DIC MENU RESET ITSELF. I'VE READ INTO OTHER COMPLAINTS ABOUT THIS SAME PROBLEM WHERE OTHERS HAVE EVENTUALLY LOST ENGINE POWER OR POWER STEERING AND DRIVEN INTO A DITCH OR HAVE JUST BEEN PUT IN VERY DANGEROUS POSITIONS AS A RESULT OF THIS ISSUE. I HAVE NOT LOST ANY POWER AS OF YET BUT I'M NOT WAITING UNTIL I DO TO SAY SOMETHING, AFTER MAKING COUNTLESS TRIPS TO THE DEALERSHIP WITHOUT PREVAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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