Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10981155April 27, 2017
TIRES
LOOKING FOR A RECALL NOTHING ? A LOT OF ROAD NOISE FROM TIRES ON A 2013 CHEVY CRUZ WITH 31000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981166April 27, 2017
STEERING, VISIBILITY/WIPER, UNKNOWN OR OTHER
STEERING ROD ISSUE, STEERING WHEEL FEELS LOOSE WHILE DRIVING ESPECIALLY WHEN ON THE HIGHWAY OVER 50 MPH . SEVERAL ISSUES WITH COOLANT/ CAR OVERHEATING/ OVERHEATED AND GAUGE FLEW RAPIDLY TO HOT, DRIVING ABOUT 40 MPH AND HAD TO PULL OVER AND TURN OFF CAR - CALL TOW TRUCK. THIS HAPPENED TWICE, SUPPOSEDLY FIXED BUT STILL SMELLS OF BURNING OIL. DRIVE SIDE WINDSHIELD STOPPED WORKING WHILE DRIVING ABOUT 65 MPH ON BUSY HIGHWAY -POSSIBLE PROBLEM WITH THE MOTOR BECAUSE THE OTHER ONE WORKS FINE. ALL VERY DANGEROUS ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980936April 26, 2017
VISIBILITY, ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 65 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT COOLANT WAS LEAKING AT THE WATER PUMP. THE WATER PUMP WAS REPLACED. THE ISSUE PERSISTED AND THE HEATER AND DEFOGGER WERE INOPERABLE. THE VEHICLE WAS THEN DIAGNOSED WITH NO COOLANT AND THE THERMOSTAT HOUSING WAS REPLACED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE A LEAK WAS FOUND AT THE WATER PUMP. THE PUMP WAS REPLACED AGAIN. WHILE DRIVING 65 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE DEALER PERFORMED A DIAGNOSTIC TEST AND A P0411 CODE WAS FOUND. THIS TIME, THE AIR CHECK VALVE WAS REPLACED. THE CONTACT STATED THAT THE HEATER WAS INOPERABLE. THE CONTACT CHECKED THE COOLANT AND FOUND NO COOLANT IN THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT THE DEALER FOR THE PAST COUPLE OF WEEKS FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 69,592.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980496April 25, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE ATTEMPTING TO ACCELERATE THE VEHICLE, IT BEGAN TO SPUTTER AND HESITATE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 27,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980162April 24, 2017
ELECTRONIC STABILITY CONTROL (ESC)
SERVICE STABIL TRAK COMES ON, RADIO GOES OFF, WINDOWS STOP WORKING. STARTS TO POWER DOWN!!! I HAVE HAD NOTHING BUT PROBLEMS WITH THIS CAR! CHEVY CRUZE IS GARBAGE. THIS IS A SAFETY ISSUE! TRANSMISSION & HEATING/COOLING UNIT WENT OUT!! 3 RECALLS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980210April 24, 2017
ENGINE
WHILE I WAS DRIVING ON THE HIGHWAY, A WARNING CAME ON SAYING THAT MY A/C WAS TURNED OFF BECAUSE MY ENGINE WAS OVERHEATING AND MY CHECK ENGINE LIGHT CAME ON. MY TEMPERATURE GAUGE WAS ON COLD. WHEN I FIRST TOOK MY CAR TO THE DEALERSHIP, THEY COULD NOT FIGURE OUT WHAT WAS WRONG. THEY CLEARED THE CODES AND TOLD ME TO COME BACK IF THE WARNING CAME BACK ON. THREE WEEKS LATER, THE WARNING CAME ON AGAIN WHEN DRIVING ON THE HIGHWAY. THE FIRST TIME THE WARNING CAME ON, I HAD BEEN DRIVING FOR ABOUT 6 HOURS. AFTER THE CODES WERE CLEARED, THE WARNING CAME BACK ON WHEN I HAD BEEN DRIVING FOR ABOUT 2.5 HOURS. IN THE TWO WEEKS BETWEEN THE WARNING COMING BACK ON AND WHEN I TOOK IT BACK TO THE DEALERSHIP, SOMETIMES THE WARNING WOULD COME ON RIGHT AWAY WHEN I TURNED ON THE CAR. OTHER TIMES, IT WOULD TAKE 10 MINS OF DRIVING BEFORE IT WOULD COME ON. WHEN I DROVE, THE TEMPERATURE GAUGE WOULD FLUCTUATE BETWEEN COLD AND HALFWAY BETWEEN COLD AND HOT. AFTER FLUCTUATING FOR A FEW MINUTES, IT WOULD GO TO COLD AND THE WARNING WOULD COME ON. I TOOK IT BACK AND THE DEALERSHIP TOLD ME THAT MY COOLANT THERMOSTAT SENSOR AND HOUSING NEEDED REPLACING. THE CAR HAD ERROR CODES P0118 AND P0117. AS THIS PROBLEM COULD CAUSE MY ENGINE TO OVERHEAT AND IT SEEMS LIKE IT IS A COMMON PROBLEM WITH THE CHEVY CRUZE, I DO NOT UNDERSTAND WHY THERE HAS NOT BEEN A RECALL YET. THE WARNING OCCURRED WITH A LITTLE LESS THAN 55,000 MILES ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980232April 24, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE VEHICLE LOST POWER AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE BRAKE PEDAL VIBRATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED ALONG WITH OTHER GASKETS. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER PROVIDED THE CONTACT WITH CASE NUMBER: 8-239-8773645. THE FAILURE MILEAGE WAS 100,252.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979974April 23, 2017
ELECTRONIC STABILITY CONTROL (ESC)
MY VEHICLE HAS 51000 MILES ON IT. IN THE LAST 1 MONTH I HAVE HAD 4 DIFFERENT INCIDENTS INVOLVING THE SERVICE STABLIK CAUSING REDUCED POWER AND CHECK ENGINE LIGHTS TO COME ON. JUST ONCE I WAS ABLE TO RETRIEVE A CODE P-2132 INDICATING TO HAVE THE TROTTLE BODY SENSOR REPLACED WHICH I DID FROM A CHEVY DEALERSHIP. IN THE LAST 2 WEEKS SINCE THEREPAIR, THIS HAS HAPPENED TO ME 2 MORE TIMES, ONLY TO HAVE THE DEALERSHIP TELL ME THEY ARE UNABLE TO RETRIEVE CODES TO DIAGNOIS THE PROBLEM. I HAVE BEEN FORTUNATE THAT THE REDUCE POWER HAS BEEN HAPPENING EARLY IN MY TRIPS. WHETHER PULLING OUT FROM A PARKED SPOT, OR JUST RECENTLY CROSSING AND INTERSECTION WERE I WAS THE 1ST CAR AND ABLE TO COAST INTO A SAFE AREA. MY CAR IS CURRENTLY AT THE DEALERSHIP FOR THE 2ND TIME IN 2 DAYS. I DO NOT FEEL SAFE DRIVING THIS VEHICLE I AM AFRAID I AM GOING TO GET REAR ENDED. I AM SCHEDULE TO MOVE OUT OF STATE IN LESS THAN A MONTH, AND CURRENTLY HAVE NO WAY OF GETTING THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979919April 22, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ALL OF THE SUDDEN, ALL DASH LIGHTS BECOME ON AND OFF THEN SHOT OFF CAR COMPLETELY. THEN HAVE TROUBLE TO START CAR WITH NO POWER WHATSOEVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979714April 21, 2017
AIR BAGS
THE SERVICE AIRBAG LIGHT HAS BEEN COMING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979571April 20, 2017
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE BRAKES MALFUNCTIONED. THE CONTACT STATED THAT THE EMERGENCY BRAKE INDICATOR ILLUMINATED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE FRONT PASSENGER WHEEL SEIZED. THE DEALER DIAGNOSED THAT THE VEHICLE ENGAGED IN ABS DIAGNOSTIC MODE, WHICH CAUSED A TRANSMISSION FAILURE. THE MASTER CYLINDER WAS REPLACED IN THE VEHICLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978962April 17, 2017
ELECTRICAL SYSTEM
TRUNK OPENS ON ITS OWN.... THE REMOTES ARE ON THE TABLE.. IT JUST STARTED DOING IT TODAY AND HAS DONE IT 3 TIMES IN THE PAST 3 HRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972062April 12, 2017
ELECTRICAL SYSTEM
"SERVICE SIDE DETECTION SYSTEM" ERROR MESSAGES - 2 BODY MODULES BAD AND ALREADY REPLACED ONCE. MODULE FAILURE CAUSES ADDITIONAL CASCADING FAILURES THROUGHOUT THE REST OF THE SYSTEM AND AFFECTS DASH CONTROLS/TURN-SIGNALS, MPG, FUEL CALCULATIONS & NOW "MY LINK" SCREEN BLANK WITH "SERVICE PARKING ASST MESSAGE ON DASH. SINCE MYLINK SCREEN DEAD, RADIO DIALS/CONTROLS DO NOT WORK AND CANNOT SEE/CONTROL HEATING CONTROLS AND NAVIGATION SCREEN DEAD AS WELL. THESE SAME TWO SIDE MODULES WERE ALREADY REPLACED ONCE UNDER WARRANTY, BUT SINCE VEHICLE IS NOW OVER ON MILEAGE, I AM LEFT ON MY OWN TO PAY FOR REPAIRS. MODULES GET BASICALLY ONE WINTER SEASON HERE IN THE NORTHEAST AND NEED TO BE REPLACED. MALFUNCTIONS CAUSE CASCADING FAILURES THROUGHOUT REST OF ELECTRICAL SYSTEM AND MAKE CERTAIN VEHICLE SYSTEMS AND SAFETY FUNCTIONS INOPERABLE. I CONTACTED GM CUSTOMER CARE AND BASICALLY THEY SAID THERE IS NO ASSISTANCE AVAILABLE BECAUSE IT IS "NOT A KNOWN CONCERN" ON THIS VEHICLE. MODULE LOCATION IS BEHIND REAR WHEELS IN BUMPER COVER AREA, AND ARE OPEN TO THE ELEMENTS AND POORLY SEALED. WATER/SALT WATER SEEMINGLY EASILY PENETRATES THESE MODULES AND CAUSES THEM TO FAIL. BECAUSE THEY ARE DIRECTLY TIED INTO THE REST OF THE ELECTRICAL SYSTEM, WHEN THEY DO FAIL IT CAUSES CASCADING FAILURES THROUGHOUT THE REST OF THE SYSTEM SEEMINGLY AT RANDOM. (SOME OF THE SYSTEMS ARE CRITICAL TO VEHICLE SAFETY AND OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971819April 11, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE ENGINE WOULD OVERHEAT AND SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO AN ENGINE COOLANT LEAK. THE COOLANT SURGE TANK WAS REPLACED BUT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS RETURNED TO THE DEALER WHERE IT WAS THEN DIAGNOSED THAT THE WATER PUMP FAILED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 37,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971773April 11, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I RECENTLY HAD A DIAGNOSTIC DONE ON MY 2012 CHEVY CRUZE ECO 1.4 LITER. THE CODE READ AS P069E, FUEL PUMP CONTROL MODULE. I HAVE HAD ISSUE WITH THE INSTRUMENT PANEL NOT SHOWING ACCURATE FUEL LEVELS. SOMETIMES IF THE FUEL GOES BELOW HALF A TANK IT READS EMPTY FOR A FEW DAYS OR A WEEK, EVEN IF I FILL UP THE TANK IT STILL READS EMPTY. THIS CAN BE DANGEROUS, ESPECIALLY ON LONG TRIPS AND I HAVE A LONG COMMUTE IN AND OUT OF DIFFERENT CITIES. I HAVE HAD THIS ISSUE SINCE I HAVE HAD THE CAR AT 1100 MILES WHEN I GOT IT. I CURRENTLY HAVE ABOUT 108000 MILES. I USED TO THINK IT WAS THE FUEL PUMP, BUT RECENTLY LEARNED IT COULD BE A FEW THINGS LIKE THE FUEL LINE PRESSURE SENSOR, FUEL PUMP MRA, WIRING, CIRCUIT ISSUES, OR THE FUEL PUMP CONTROL MODULE. AND THE FUEL PUMP CONTROL MODULE SEEMS TO BE THE MAIN ISSUE OR SO I HAVE HEARD. IT WOULD BE GREAT IF THIS COULD BE RESOLVED, IT IS NOT GOOD DRIVING AROUND WITH A DEFECTIVE FUEL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971627April 10, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 75 MPH, THE VEHICLE STALLED. ADDITIONALLY, THE INSTRUMENT CLUSTER, CHECK ENGINE, AND TRACTION INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION COIL NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971477April 9, 2017
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
CLUTCH SMELL VERY STRONG DOOR DUST ALL OVER ENGINE CAR HAS 9000 MILES ON IT ALSO GETTING A ENGINE CODE SAYS CRUISE CONTROL SENSOR THIS CAR DON'T HAVE CRUISE CONTROL DEALER SAYS CLUTCH NOT UNDER WARRANTY I'M VERY DISSAPOINTED WITH THE POWER IN THE ENGINE CAR HAS NO POWER FOR GOING UP ANY SLOPE OR HILLS WAY UNDER POWERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971082April 7, 2017
SEATS
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V057000 (SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOTIFIED. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971002April 6, 2017
ENGINE, ELECTRICAL SYSTEM
COOLANT LEAKING UNDER PRESSURE FROM WATER OUTLET & WATER PUMP. CAUSES CHECK ENGINE LIGHT TO MALFUNCTION AS WELL AS ENGINE COOLANT TEMPERATURE SENSOR & RADIATOR CONTROL TEMPERATURE SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970046April 3, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
INSTRUMENT CLUSTER FLICKERS. THEN RADIO GOES OUT. WARNINGS FOR STABLITRACK, CRUISE CONTROL AND ANTILOCK BRAKES. GAUGES GO DOWN. POWER STEERING GOES OUT AND CAR JERKS SUDDENLY. OCCURS REPEATEDLY WHEN THE CAR HAS BEEN OPERATING ABOUT AN HOUR WITH HIGHWAY SPEEDS AROUND 65MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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