Cadillac XTS Complaints

226 consumer complaints on file.

#11362392October 2, 2020
UNKNOWN OR OTHER
I BARELY HAVE UNDER 37,000 MILES ON THIS CAR HAVEN'T OWNED IT TO LONG .. AND I AM VERY DISAPOINTED IN THE RIDE OF THE CAR IT FEELS LIKE IF YOU ARE GOING OVER A SMALL BUMP IN THE ROAD LIKE YOU HAVE HIT A GUTTER ALMOST.. I THOUGHT CADILLACS WERE SUPPOSE TO BE THE BEST RIDE.. I THINK THIS SHOULD BE A WARRANTY PROBLEM I THINK IT HAD 35,000 WHEN WE BOUGHT IT WE USUALLY LEAVE FOR THE WINTER SO ITS STORED IN ARE GARAGE. IT CAN BE FREEWAY OR JUST AMONG CITY ROADES JUST WHEREVER THERE IS ANY DEFORMATY IN THE ROAD WHERE ARE OTHER VEHICLES WE DO NOT SEE THIS WE HAVE A GMC TRUCK AND A 2007 HUMMER WE DO NOT FEEL THE BUMPS WITH THEM.. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362396October 2, 2020
UNKNOWN OR OTHER
I FEEL VERY DISAPPOINTED IN THE RIDE OF MY 2013 CADILLAC. I HAVE THE AIR PRESSURE CHECKED WHICH I AM SHOWING CHANGES DOWN TO 31 29 ETC. IT FEELS LIKE YOU ARE HITTING A SPEED TRAP THAT HAS BEEN DUG OUT .. NOT SURE WHY WHEN GOING ON CITY ROAD IN LAYTON FEELS LIKE IT GOING 30 50 40 MILES AND ON THE FREEWAY IF THERE IS ANY INDENTATIONS IT MAKES ME CRINGE WHEN I SEE A BUMP IN THE ROAD THAT I CANNOT GET OVER. HOW IT RIDES OVER IT? ARE OTHER VEHICLES DO NOT DO IT? SO THERE MUST BE A PROBLEM HAVE NOTICED IT FOR ABOUT 4 MONTHS BUT WE USE ARE OTHER CARS AS WELL SO NOT USING IT ALL THE TIME? I CANNOT AFFORD TO HAVE THIS PROBLEM PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360831September 23, 2020
UNKNOWN OR OTHER
CADILLAC CUE SYSTEM FREEZES, AND SCREEN HAS SPIDER WEBB'S , SYSTEM DOESN'T WORK , REPLACE THE SYSTEM IN 2017 , NOW IT'S OCCURRING AGAIN. HAPPENS WHILE DRIVING OR PARKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348601August 11, 2020
ELECTRICAL SYSTEM:ADAS:VIDEO MONITOR/SCREEN
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THAT THE CUE TOUCH SCREEN WAS UNRESPONSIVE. DUE TO THE FAILURE, THE CONTACT WAS UNABLE TO PERFORM BASIC ELECTRICAL FUNCTIONS WHILE DRIVING THE VEHICLE. THE CONTACT SPOKE TO FLOW CADILLAC (1400 S STRATFORD RD SUITE B, WINSTON-SALEM, NC 27103) WHERE AN ESTIMATE FOR THE REPAIR WAS PROVIDED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344235August 9, 2020
AIR BAGS, ELECTRICAL SYSTEM
WHILE DRIVING THE AIRBAG LIGHT CAME ON I TOOK IT TO THE DEALERSHIP TO HAVE IT CHECK THEY SAID THE PASSENGER AIRBAG NEED A NEW MODULE AND ALSO WHILE DRIVING THE HAZARDS LIGHT CAME ON AND ALSO CAME ON WHILE PARK IN MY DRIVEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338694July 10, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 CADILLAC XTS. THE CONTACT STATED THAT A CRACK DEVELOPED ON THE RADIO HOME SCREEN. DUE TO THE CRACK, THE SCREEN WAS INOPERABLE. THE CONTACT REACHED OUT TO LES STANFORD CADILLAC (21730 MICHIGAN AVE, DEARBORN, MI 48124) AND WAS INFORMED THAT THE VEHICLE NEEDED TO BE INSPECTED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338700July 10, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SUSPENSION
AFTER I GOT TO WORK AND PARKED MY CAR I WENT BACK TO GET MY COFFEE MUG WHEN IT APPEARED THAT MY CAR WAS LOWERED TO THE GROUND AS IF ALL THE AIR WENT OUT OF ALL OF THE TIRES. THE AIR SUSPENSION I SUPPOSE. ALSO, MY DISPLAY SCREEN HAS GONE OUT TWICE SINCE I BOUGHT THE CAR SIX YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337943July 7, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THAT THE INSTRUMENT PANEL DISPLAY SCREEN WAS CRACKED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. FAIRFIELD CADILLAC LOCATED AT 400 N. DERR DR, ROUTE 15, LEWISBURG, PA 17837, AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 12,000. *BF CONSUMER'S INSURANCE COMPANY CONDUCTED AN INVESTIGATION AND REFUSED ASSISTANCE BECAUSE THEY SAID THAT THE SCREEN CRACK WAS CAUSED BY A KNOWN MANUFACTURER DEFECT. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338006July 7, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
LAST YEAR, WE BOUGHT OUR CAR FROM A DEALERSHIP USED. WE NOTICED THE CADILLAC CUE WAS VERY GLITCHY. WE TOOK IT INTO THE DEALERSHIP AND THEY CALIBRATED THE SYSTEM. WE WERE ON A TRIP USING THE GPS AND IT GLITCHED SEVERAL TIMES. HAD TO PULL OVER AND SET UP OUR PHONES. NOTHING WORKS IN THE CADILLAC CUE WHEN THIS HAPPENS. CLIMATE CONTROL, GPS, APPS, WIFI, AND MUSIC. TOOK IT BACK, TOLD IT WAS NO LONGER UNDER WARRANTY AND GM WAS AWARE OF ALL THE ISSUES YET REFUSE TO DO A RECALL. DEALERSHIP SAID EVENTUALLY IT WOULD SHATTER. WELL, YESTERDAY, WE GOT IN OUR CAR AND NOTICED IT HAD IN FACT SHATTERED. TOP RIGHT CORNER AND BOTTOM LEFT CORNER. THIS IS A HUGE HAZARD AS IT WOULD CUT SOMEONE. THE SYSTEM GLITCHES WHETHER THE CAR IS MOVING OR SETTING STILL IN PARK. CALLED GM TODAY AND THEY BASICALLY SAID IT WAS ON US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331450June 29, 2020
ELECTRICAL SYSTEM
CADILLAC CUE BECAME NON-RESPONSIVE. WE WERE TRAVELING IN A RURAL AREA AT NIGHT WITH NO CELL PHONE SERVICE AND WAS DEPENDING ON THE GPS IN THE CAR. THIS PRESENTED WITH A SAFETY ISSUE SINCE IT WAS NO LONGER WORKING. THIS WILL BE THE THIRD CADILLAC CUE THAT HAS BEEN INSTALLED IN THIS CAR AND IT HAS 75K MILES ON IT. THE PART ALONE IS OVER $1,200.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328171June 10, 2020
UNKNOWN OR OTHER
2013 CADILLAC XTS CUE SYSTEM DISPLAY SCREEN HAS SPIDER CRACK THROUGH OUT THE SCREEN. IT DOES NOT RESPOND TO TOUCH. AFTER RESEARCHING THIS IS A COMMON ISSUE AND GM IS DOING NOTHING ABOUT IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324798May 16, 2020
ELECTRICAL SYSTEM
INFOTAINMENT CENTER MALFUNCTIONING. CLIMATE CONTROL, BACKUP CAMERA AND NEARLY EVERY CONVENIENCE AND SAFETY FEATURE DISABLED. CADILLAC HAS ATTEMPTED TO FIX 5 TIMES AND NOW SAYS THAT IT CAN NOT BE CORRECTED. CADILLAC ALSO ACKNOWLEDGES THAT THIS IS A KNOWN ISSUE. SCREEN PIXELATES AND/OR GOES BLACK WHEN THE VEHICLE IS IN MOTION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11323623May 7, 2020
SUSPENSION
WHILE DRIVING, SUDDENLY, THE REAR OF THE BEGAN BOUNCING WILDLY ALMOST TO THE OF LOSING CONTROL OF THE CAR, I PULLED OVER, AND THE REAR OF THE CAR WAS COLLAPSED ONTO THE TIRES. WAS TO DRIVE IT VERY SLOWLY TO THE DEALER AND THEY REPLACE A CONTROL MODULE. SIX WEEKS LATER IT DOES IT AGAIN AND NOW IT NEEDS A REAR AIR COMPRESSOR. THIS IS A SAFETY PROBLEM THAT SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322209April 24, 2020
ELECTRICAL SYSTEM
I HAVE A WARNING SERVICE SIDE DETECTION ON MY DIC AND I TOOK IT TO THE CADILLAC DEALERSHIP AND THEY WANT TO CHARGE ME $1500 TO CHANGE A MODULE IN THE REAR BUMPER. THEY KNOW THAT THIS A COMMON ISSUE WITH A LOT OF GM VEHICLES ESPECIALLY CADILLAC. I WANT TO FILE A COMPLAINT AGAINST THIS AND ASK FOR A RECALL BECAUSE I WAS TOLD THAT IF I DON'T FIX THIS ISSUE IT WILL STOP OTHER THINGS IN VEHICLE FROM WORKING LIKE THE BRAKES OR STEERING WHILE DRIVING THE CAR. THIS IS VERY DANGEROUS AND I WISH SOMETHING IS DONE ABOUT THIS BEFORE SOMEONE GETS HURT OVER THIS ISSUE THAT IS WIDELY KNOWN FROM GM. THANK YOU FOR YOUR TIME AND GOD BLESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319185March 24, 2020
SUSPENSION
AFTER DRIVING AROUND TOWN FOR 30 MINUTES, I PARKED THE CAR, SHUT OFF THE ENGINE, GOT OUT TO TALK TO A NEIGHBOR 6 HOUSES AWAY FROM WHERE I LIVE. 10 MINUTES LATER, I GOT BACK IN THE CAR, AND DROVE FOR HOME. THE FIRST LITTLE CRACK IN THE ROAD MADE THE CAR RIDE LIKE A GO CART. AFTER A FEW MORE FEET, I COULD TELL SOMETHING WAS WRONG, SO I PULLED OVER, AND GOT OUT, AND SAW THE REAR OF THE CAR SQUATTING DOWN TO WHERE THE TOP OF THE WHEEL OPENING WAS WAY PAST THE TOP THE THE REAR TIRE. I LEFT THE CAR RUNNING AND COULD HEAR THE AIR COMPRESSOR RUNNING, AND WATCHED TO SEE IF IT WAS RAISING THE REAR END TO A LEVEL POSITION, BUT AFTER 30 SECONDS, IT WASN'T RAISING. SO I GOT BACK IN AND LIMPED HOME, SCRAPING THE STREET AS I TURNED IN TO A SLIGHTLY INCLINED DRIVEWAY, AND PARKED IT IN THE GARAGE AND SHUT OFF THE ENGINE. I GOT OUT TO LISTEN FOR THE AIR COMPRESSOR TO KICK ON AND AFTER 2 MINUTES, IT DID NOT KICK ON, SO I GOT BACK IN THE CAR AND STARTED IT UP, THEN GOT OUT WHILE IT WAS RUNNING , TO HEAR IF THE COMPRESSOR WOULD KICK ON THO RAISE THE REAR END UP TO LEVEL. IT DID NOT KICK ON, SO I SHUT THE ENGINE OFF, AND LET IT SIT FOR AN HOUR, THEN GOT IN IT AND STARTED IT UP, AND GOT OUT TO LISTEN FOR THE AIR COMPRESSOR TO KICK ON. IT DID KICK ON AND I COULD SEE THE REAR END RAISING UP, AND IT CONTINUED TO RUN AND LIFT UNTIL IT WAS BACK TO NORMAL OPERATING LEVEL, AT WHICH TIME THE COMPRESSOR SHUT OFF. I TURNED OFF THE CAR, AND LET IT SIT OVERNIGHT. WHEN I CHECKED IT IN THE MORNING, IT WAS STILL IN THE NORMAL OPERATING LEVEL, AND IT HAS NOT MALFUNCTIONED IN THE LAST 3 WEEKS 200 MILES. IT HAS 70,000 MILES ON THE ODOMETER. I TOOK IT TO THE CADILLAC DEALER AND THEY CHECKED IT OUT, BUT IT DID NOT HAVE ANY CODES TO SHOW WHAT THE PROBLEM COULD BE. THIS IS A VERY DANGEROUS PROBLEM IF IT HAPPENS WHILE DRIVING 70 MPH DOWN THE ROAD, AND BOTTOMS OUT AT THAT SPEED. VERY LEAST IT NEEDS A SAFETY STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318954March 22, 2020
UNKNOWN OR OTHER
CAR SHUTS OFF WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316118March 4, 2020
SUSPENSION
THE LEVELING SYSTEM IN REAR GOES FLAT, BOTH TIRES ALMOST TOUCHING FENDER WELL WITH NO WARNING LIGHTS WHILE DRIVING DOWN THE ROAD. VERY DANGEROUS. THE FIRST TIME IT HAPPENED MY WIFE WAS DRIVING AND SCARED THE HELL OUT OF HER THEN A COUPLE DAYS LATER I STARTED IT UP AND THE AIR SHOCKS WENT BACK UP, WE THOUGHT IT WAS OK TIL YESTERDAY WHEN IT HAPPENED AGAIN DRIVING DOWN THE ROAD. NOW IT SITS IN MY DRIVEWAY WITH THE REAR WHEELS SITTING ON REAR FENDER WELLS. BOTH TIMES WE HAD NO WARNING. THE CAR HAS 35,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311073February 24, 2020
ELECTRICAL SYSTEM
FOR THE LAST FEW DAYS, THE CAR HAS BEEN LOSING ALL ELECTRICAL POWER. MOST RECENTLY THE CAR LOST POWER WHILE DRIVING. ALL OTHER TIMES THE CAR WAS STATIONARY. HAVE NOT DRIVEN IT SINCE SATURDAY 02/22/20, WHEN DIED WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306783February 3, 2020
SUSPENSION
MY 2013 CADILLAC XTS4 PREMIUM REAR SUSPENSION LEVEL SYSTEM DEFLATED WHILE DRIVING AND DIDNT STAY RAISED IN THE REAR. I PULLED OVER TO SEE AND THE REAR END WAS TOO LOW. I SHUT THE CAR OFF AND WAITED A FEW MINUTES. I STARTED THE CAR AND IT RAISED UP UNTIL IT REACHED HEIGHT LEVEL. I THEN DROVE OFF AND A FEW MINUTES LATER IT HAPPENED AGAIN. WHEN I STOP AND PULL OVER AND RESTART THE CAR, THE AIR COMPRESSOR KICKS IN AND RAISES THE CAR TO LEVEL AND THE AIR COMPRESSOR SHUTS OFF ONCE HEIGHT LEVEL IS ACHIEVED. I WENT TO THE DEALER AND WAS TOLD MANY SUSPENSION PROBLEMS WITH THIS PARTICULAR MODEL AND I WOULD NEED NEW STRUTS, SHOCKS, AIR SPRINGS, AIR RIDE COMPRESSOR, AND AIR LINES. I'M OUT OF WARRANTY AND I CAN'T AFFORD TO PAY FOR ALL OF THAT. IT WAS RIDING FINE AND THE NEXT DAY IT JUST GAVE UP. THE SUSPENSION FEELS LIKE A PIECE OF JUNK AND I NEED A NEW SUSPENSION FOR THE XTS AND I BELIEVE THIS SHOULD BE RESOLVED AND PAID FOR BY GM. THE CAR COULD'VE LOST CONTROL AND COULD'VE KILLED ME AND MY PASSENGERS ALONG WITH ANYONE AROUND ME IN THE FREEWAY. IT WAS RIDING FINE AND WITHIN SECONDS, THE ENTIRE SUSPENSION FAILED. I WANT GM TO FIX MY SUSPENSION BECAUSE IT FAILED AFTER WARRANTY EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300084January 17, 2020
SUSPENSION
MY 2014 XTS HAS 25K MILES. THE REAR ELECTRONIC AIR RIDE SUSPENSION INTERMITTENTLY FAILS CAUSING THE REAR END OF THE CAR TO BE LOWERED ALMOST TO THE GROUND MAKING IT VERY DANGEROUS TO DRIVE EVEN AT LOW SPEED. THE OCCUPANTS OF THE CAR ARE TOSSED AROUND WHILE THE CAR IS IN MOTION DUE TO NO SUSPENSION MAKING IT VERY HARD TO MAINTAIN CONTROL OF THE CAR. THIS CONDITION HAS HAPPENED SEVERAL TIMES WHILE THE CAR WAS MOVING AT SPEEDS LESS THAN 30 MPH. THE ELECTRONIC SUSPENSION STARTED OUT FINE THEN WITHIN MINUTES THE ELECTRONIC SUSPENSION FAILED. MY FEAR IS IT WILL RANDOMLY HAPPEN WHILE AT HIGH SPEED ON A HIGHWAY WHICH I'VE READ HAS HAPPENED TO SEVERAL ANOTHER XTS OWNERS. MY MECHANIC HAS REPLACED RELAY SENSORS AND HAS SUCCESSFULLY TESTED THE AIR RIDE COMPRESSOR MOTOR AND IT STILL FAILS AT RANDOM TIMES. HAVING THIS CONDITION HAPPEN ESPECIALLY AT HIGH SPEEDS IS A SERIOUS SAFETY ISSUE AND COULD RESULT IN A MAJOR ACCIDENT CAUSING INJURY OR DEATH. THIS SHOULD BE A PRIORITY TO RESOLVE, READ CARCOMPLAINTS.COM FOR SIMILAR COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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