Cadillac XTS Complaints

226 consumer complaints on file.

#11637014January 20, 2025
SUSPENSION, ELECTRICAL SYSTEM, STEERING
Stabilitrak light comes on that also causes the engine light to come on. The vehicle self-accelerate while in park and did again when in drive. Can not tell you how fast the Rpm accelerated due to panic that the vehicle was self-accelerating but it didn’t last long. Really quick and it went back to normal idling. Vehicle is scheduled for inspection today 1/20/25 at Classic Cadillac Atlanta. No warnings were given, lights(stabiltrak) just came on. Also the suspension rides very low. It feels like there are no shocks either front or rear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636228January 16, 2025
VEHICLE SPEED CONTROL
The contact owns a 2017 Cadillac XTS. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the accelerator pedal became stuck, and the vehicle accelerated excessively. The contact stated that the failure had occurred several times. The contact stated that the failure occurred once while the contact was driving in a shopping store parking lot and the vehicle crashed into five staged shopping carts. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The vehicle was inspected by an inspector sent by the manufacturer; however, the failure could not be duplicated. The failure mileage was approximately 125,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623886November 6, 2024
SEAT BELTS
The steel cable coming from the floor anchor to the seatbelt has frayed and broken off from normal use. The problem was not noticed until the day before it completely detached. We purchased the car in May of 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623432November 4, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Cadillac XTS. The contact stated while driving 25 MPH and attempting to stop, the brake pedal was depressed; however, the vehicle failed to respond as needed with the brake pedal going down to the floorboard. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622738October 30, 2024
UNKNOWN OR OTHER
The CUE system has totally quit so we are unable to change radio stations, get driving instructions, talk on the telephone etc. After reading online, this is a problem that Cadillac is not addressing and just tells us we have to replace it at our cost. Very disappointed that this hasn't been addressed in the past as many cars have been affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621972October 25, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2014 Cadillac XTS. The contact stated that while his son and wife were driving back to the residence at an undisclosed speed, there was a loud sound coming from the rear of the vehicle. The contact’s son pulled over to inspect the vehicle. The contact’s son called and asked for assistance. After the contact arrived on the scene and inspected the vehicle, the contact became aware that there was a crack on the narrow flange of the catalytic converter. The contact started the vehicle and saw that the check engine warning light was illuminated, and there was an abnormally loud sound coming from the exhaust system. The vehicle was taken to an independent mechanic where the vehicle inspected; however, the vehicle was not diagnosed. The contact was informed that the catalytic converter had a massive crack and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 82,208.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620551October 18, 2024
TIRES:BEAD, TIRES:SIDEWALL, TIRES
The tire tech at Walmart was attempting to remove the tire when the side wall just blew out on my Yokohama 245 /40 20 tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620684October 18, 2024
SEATS, AIR BAGS
The passenger present module in seat isn’t working with air bag. Per Cadillac passenger seat module is inside the seat and needs replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610420August 23, 2024
ELECTRICAL SYSTEM
Screen completely unresponsive and delaminated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597537June 28, 2024
WHEELS
I was forced onto the shoulder of the interstate by a vehicle that came into my lane. As I went onto the shoulder, I hit a pothole (there were several), and it split my factory rim in half, damaging my tire, also. It took me several days to find a reasonably priced replacement factory wheel as I could not afford $900 to replace one wheel that should have been able to withstand a pothole on the side of the road. I had to pay $215 for a wheel from a company in Wisconsin that had to ship it to me. and it is a used wheel that has a lot of curb rash, damages to it, so who knows how long it will withstand daily driving. I had to buy a new tire for $115 and wait for that to be shipped so I could pick up. Then I had to pay to have the tire put on the wheel and balanced. This also left me on the side of the road for four hours waiting for a tow truck which was very dangerous. Which my insurance only paid partial because of the distance that I was to my home. They charged me an additional $40 on top of what my car insurance paid them. All of this caused a lot of anxiety being on the side of an interstate waiting for a tow truck because my whole rim split in half. And the stress of figuring out how to pay for it all to be repaired so I could stop borrowing a car just to get to and from work. I called the dealership that I purchased the vehicle from Cable Dahmer Cadillac of Kansas City and the person in the parts department basically told me it wasn't anyone's fault and he didn't have any information on how I could file a claim with Cadillac/GM directly before coming here to file a claim. I also filed a claim with the state of Missouri so they are aware the shoulder/road on the interstate in that location needs repaired so this doesn't happen to anyone else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585990April 29, 2024
UNKNOWN OR OTHER
The gear is stuck between P and R. I am unable to move the vehicle when this occurred, I have too call AAA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566130January 17, 2024
ELECTRICAL SYSTEM
Cadillac Cue Radio spider web cracked. After doing further research I have found that GM has been aware of the issues and has still yet to do a recall or work with people on replacing them at no cost as the radio screen is something out of the consumer hands. The whole touch screen will go out as I’ve read and not be able to use any radio function or control anything else the radio screen does.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560055December 14, 2023
AIR BAGS
The contact owns a 2016 Cadillac XTS. The contact stated that the ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who stated that the seat belt was the cause of the air bag warning light being illuminated. The vehicle was taken to another independent mechanic, who stated that the system needed to be reset. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550616October 18, 2023
SEATS
Rear seat head restraint does not lock in upright position. I drive with read head restraint folded down for visibility. When I try to lock in upright position for passengers, brighter head restraint locks upright.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550621October 18, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE
Message”stalbility track needs service” while driving, speedometer and rpm hands become unstable with lights for traction coming on. Then car shuts down with no acceleration. Have brought to GM service several times and they can’t find the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537848August 11, 2023
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2013 Cadillac XTS. The contact stated while driving at an undisclosed speed, the hazard lights independently activated, and the CUE touch screen became inoperable. The electrical system failure warning light was illuminated. The contact was able to safely drive the vehicle. The contact stated that the vehicle then lost motive power and was towed to a nearby Pep Boys, where the contact was informed that the vehicle needed to be taken to the dealer for service. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537429August 9, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
Numerous problems for a year have been: engine dies while driving, car totally dead with new battery, display partially black randomly or totally black along with radio display black, park assist is turned off. Headlights turn off and on by themselves; The latest is driving up a hill @ 25 mph, the steering wheel jerked hard to the right at 2 different times. Had I not had a solid grip on the wheel, it would have taken down a 500 foot drop and we wouldn't be here today. This last episode is the first time their OBD was able to read anything. It read "no communication to steering, no communication to brakes, radio, dash display" and other no communications. This car is unsafe to drive and should be recalled or taken off the road. It has been to 2 dealerships and so far have not identified anything that gives me faith in the reliability in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531587July 11, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2014 Cadillac XTS. The contact stated that while driving approximately 70 MPH, there was an abnormally loud sound coming from the engine. The contact stated exhaust started entering the cabin of the vehicle through the vents before the vehicle started losing motive power. The vehicle was driven to the residence and parked. The contact later discovered that the front catalytic converter had separated from the exhaust manifold and was touching the radiator fan. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact was informed of an unknown TSB related to the failure. The failure mileage was 84,000. The contact stated that there was no deterioration found to explain the cause of the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529742June 30, 2023
UNKNOWN OR OTHER
The screen on the Cadillac CUE system has cracked/spidered and now has become a serious safety issue. You have to continuously fumbled around pressing buttons while driving. I have contacted GM numerous times and have gotten the run around. I understand that there are a few class action lawsuits still ongoing over this safety issue. Is the NHTSA looking into this problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528784June 25, 2023
FUEL/PROPULSION SYSTEM
when You fill up the car. gas leaks to the ground. I culd smell the fumes coming out of my home heater vents in My bedroom. I went to the garage and the fumes were very strong. I open both garage doors a nd the man door. then worried about a explosion,Gas water heater is in the garaaage. But I got into the car and drove it out to the driveway! I bought the used car from Cathedral city Lexus dealer. 5-9-2023. the filled up the car for Me and I smelled gas. I just assumed that the spilled some...5-19-2023 I filled it up again at Costco, and that night I smelled thee fumes.I took the car to the shop a they said it had to be replaced. We are now waiting for the new Gas tank to arrive. Aut shop Claims it can't be repaired. I can and will bring the old gas tank Home....for You inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac XTS