Cadillac STS Complaints

430 consumer complaints on file.

#10375377January 10, 2011
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 CADILLAC STS. THE CONTACT STATED THAT THE BATTERY WAS REPLACED TWICE WITHIN THE PAST TWO MONTHS. THE VEHICLE WAS INSPECTED BY THE DEALER AND THE CONTACT WAS INFORMED THAT THERE WERE NO FAILURES LOCATED WITHIN THE VEHICLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT AN INVESTIGATION WOULD BE OPENED. THE CONTACT WAS AWAITING THE RESULTS OF THE INVESTIGATION. THE FAILURE MILEAGE WAS 19,500 AND THE CURRENT MILEAGE IS 20,700. UPDATED 03/07/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375529January 10, 2011
STEERING
TILT STEERING FAILED TO LOWER STEERING COLUMN IN PROPER DRIVING POSITION. THE POWER MOTOR UNIT FAILED AND IT CAUSED THE STEERING COLUMN TO STAY IN THE HIGHEST POSITION, MAKING IT UNSAFE TO DRIVE. THE DEALER REPLACED THE MOTOR ASSEMBLY AND IT CORRECTED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372259December 23, 2010
STEERING
TL*THE CONTACT OWNS A 2005 CADILLAC STS. THE CONTACT STATED THAT WHILE DRIVING 58 MPH WITH THE CRUISE CONTROL ON, THE VEHICLE STARTED MOVING TO THE LEFT WITHOUT THE CONTACT BEING ABLE TO CONTROL IT. THE CONTACT TAKE THE VEHICLE TO THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372151December 22, 2010
TRACTION CONTROL SYSTEM, SERVICE BRAKES, ELECTRIC
SUDDEN FAILURE H2505 ELECTRONIC BRAKE AND TRACTION CONTROL MODULE 2006 CADILLAC STS ALLL WHEEL DRIVE 50799 MILES REPAIRED AT DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365160November 9, 2010
SEATS
I GOT UP ONE MORNING TO DO TO MY FATHERS HOUSE . WHILE I WAS DRIVING , I HEARD A POPPING SOUND COMING FROM THE PASSENGER SEAT. I THOUGHT MAYBE IT WAS SOMETHING IN MY DOOR POCKET BOUNCING AROUND. I CONTINUED DRIVING BUT A FEW MINUTES LATER ,I SAW SMOKE COMING FROM UNDER THE PASSENGER SEAT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10365016November 8, 2010
INTERIOR LIGHTING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I HAVE A 2008 CADILLAC STS AND I CANT READ THE DASH INSTRUMENTS IN THE DAYLIGHT, THE DEALER SAYS THERE IS NOTHING THEY CAN DO ABOUT IT. I JUST LEASED AN HRR CHEVY AND IT IS THE SAME WAY , I HAVE OWNED LOTS OF CARS IN MY TIME AND NEVER HAD A PROBLEM LIKE THIS . SEAM LIKE THIS WOULD BE A SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361204October 19, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT WHILE DRIVING 70 MPH THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING INCREASING IN SPEED UP TO 80 MPH. THE CONTACT WAS ABLE TO SLOW THE VEHICLE DOWN BY APPLYING THE BRAKES WHEN THE FAILURE OCCURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO INFORMED THE CONTACT THEY'VE NEVER HEARD OF ANY VEHICLE ACCELERATING. THE DEALER PERFORMED A DIAGNOSTIC TEST AND COULD NOT FIND A PROBLEM WITH THE VEHICLE. AFTER LEAVING THE DEALER THE CONTACT NOTICE A RECALL VIA THE INTERMENT REGARDING THE VEHICLE SPEED CONTROL (06V007000). THE VIN WAS NOT A PART OF THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIRS SINCE THIS WAS A KNOWN SAFETY ISSUE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359680October 8, 2010
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2005 CADILLAC STS. THE CONTACT WAS DRIVING APPROXIMATELY 2 MPH IN REVERSE WHEN THE CONTACT HEARD A DRAGGING NOISE COMING FROM THE FRONT TIRE. THE ENGINE WAS TURNED OFF AND THE VEHICLE WAS INSPECTED WHERE THE CONTACT DISCOVERED THAT THE FRONT PASSENGER TIRE WAS TILED IN AN INWARD POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359551October 7, 2010
POWER TRAIN, ENGINE AND ENGINE COOLING:ENGINE, AIR BAGS:SIDE/WINDOW
STOPPED THE VEHICLE, PLACED INTO PARK POSITION, SHUT OFF CAR AND ENGAGED EMERGENCY BRAKE. REMOVED SEAT BELT, DRIVER AND PASSENGER OPENED DOORS TO EXIT. ENGINE AT THAT TIME WENT INTO A VERY HIGH RPM MAKING A HORRIBLE LOUD WHINING NOISE AND AUTO ACCELERATED IN REVERSE WITH CAR IN PARK AND EMERGENCY BRAKE ON. TRIED TO STOP THE VEHICLE BUT BRAKE PEDAL WENT TO FLOOR. NO CONTROL OF THE VEHICLE AND RODE THE VEHICLE AS IT REVERSED ON ITS OWN, ONTO STREET, THROUGH THE INTERSECTION ,COLLIDING WITH A PARKED CAR AND COMING TO REST WITH THE REAR OF THE CAR AGAINST A BUILDING. SPEED UNKNOWN, NO AIRBAGS DEPLOYED, SMALL INJURIES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10355273September 13, 2010
ENGINE AND ENGINE COOLING
2000 CADILLAC STS. OIL PAN GASKET LEAKS UNDER PRESSURE. REPAIR GARAGE QUOTED $900-1000 TO REPAIR. SHOP OWNER SAID IT IS A COMMON PROBLEM WITH THAT MODEL/ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354850September 10, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2007 CADILLAC STS. WHILE DRIVING APPROXIMATELY 45 MPH AND WHEN A WHEN A PASSENGER WAS IN THE SEAT THE PASSENGER SIDE AIR BAG LIGHT WAS OFF. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. ONCE THE DEALER CALIBRATED THE SENSOR, A SECOND TIME THEY ADVISED HIM THAT THEY COULD NOT DUPLICATED THE FAILURE. AFTER LEAVING THE DEALERSHIP THE FAILURE HAPPENED AGAIN. HE TOOK THE VEHICLE BACK TO THE DEALER WHO STATED THAT HE PERFORMED A DIAGNOSTIC TEST BUT THE VEHICLE SHOWED NO FAILURES. HE CALLED THE MANUFACTURER AND THEY REFERRED HIM BACK TO THE DEALER. THE FAILURE HAD OCCURRED SINCE LAST MONTH. THE VEHICLE WAS AT THE DEALER WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 26,025 AND THE CURRENT MILEAGE WAS 26,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354713September 9, 2010
ENGINE AND ENGINE COOLING:ENGINE, EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
TL* THE CONTACT OWNS A 2000 CADILLAC STS. THE CONTACT STATED HE WAS HAVING AN OIL LEAK COMING FROM THE OIL PAN GASKET. THE VEHICLE WAS TAKEN TO THE DEALER WHO INFORMED HIM TO REPLACE THE OIL GASKET AT A COST OF $2100 BECAUSE THERE WERE NO RECALLS OR WARRANTY. ALSO BOTH TURN SIGNAL SWITCH HAS FAILED. THE DEALER ALSO INFORMED HIM THERE WAS A COST TO REPAIR BOTH TURN SIGNALS AND THERE WAS NO RECALL OR WARRANTY. THE MANUFACTURER WAS CONTACTED AND THEY DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 105,122.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351384August 23, 2010
SERVICE BRAKES, HYDRAULIC
2009 CADILLAC STS LOST ALL OR MOST BRAKE FLUID. THIS CAR HAS SLIGHTLY OVER 22000 MILES. MULTIPLE WARNINGS ON PANEL. DEALER FOUND THAT THE LEFT REARF BRAKE CALIPER WAS LEAKING FLUID UNDER PRESSURE AT THE POINT WHERE THE BRAKE HOSE CONNECTS. CALIPER AND HOSE WERE REPLACED UNDER WARRANTY. MY CONCERN NOW IS THAT IF THIS IS A WIDESPREAD PROBLEM IT MAY CAUSE ACCIDENTS WHEN ALL BRAKES FAIL WITH NO FLUID LEFT IN THE MASTER CYLINDER RESERVOIR. THAT IS A VERY DANGEROUS SITUATION AND, HOPEFULLY, IT IS A PROBLEM THAT IS NOT WIDESPREAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348830August 11, 2010
SERVICE BRAKES, HYDRAULIC, AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2008 CADILLAC STS. WHILE THE DRIVER WAS DRIVING DOWN A HILL INTO A GARAGE, THE BRAKES FAILED. THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE GARAGE WALL. THE DRIVER FRONTAL AIR BAG DID NOT DEPLOY. THE DRIVER WAS NOT INJURED. THE VEHICLE WAS TOWED TO THE DEALER. MANUFACTURER REPORT 696083 WAS FILED. THE MANUFACTURER STATED THAT THE VEHICLE WILL BE INSPECTED; HOWEVER, THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE VIN INFORMATION WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 20,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10347104August 3, 2010
POWER TRAIN:AXLE ASSEMBLY
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THE VEHICLE AS BEING INSPECTED BY THE DEALER FOR AN UNRELATED ISSUE WHEN THE CONTACT WAS INFORMED THAT THE DEALER WAS TEST DRIVING THE VEHICLE AND THE FRONT AXLE FRACTURED. THE DEALER REPLACED THE AXLE. THE FAILURE AND CURRENT MILEAGES WERE 53,027. UPDATED 11/03/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343099July 14, 2010
EXTERIOR LIGHTING
LED TAILLIGHTS ARE DISTRACTING, ESPECIALLY THOSE WITH LOW REFRESH RATES. THE HUMAN RETINA TAKES 1MS TO TAKE A SNAPSHOT OF THE WORLD, SO LIGHTS WITH A REFRESH RATE BELOW 1000HZ SHOULD BE BANNED FROM THE ROADS. CADILLACS IN PARTICULAR ARE BAD, WITH REFRESH RATES APPARENTLY AROUND 60HZ OR SO. I CAN USUALLY SPOT CADDIES FROM A DISTANCE ON THE FREEWAY AT NIGHT DUE TO HOW MUCH THEIR TAILLIGHTS FLICKER. IT IS EXTREMELY ANNOYING, BEING THE EQUIVALENT TO FLASHING A LIGHT ON AND OFF RAPIDLY, AND DISTRACTS ME AWAY FROM THE REST OF THE ROAD. ONE SUCH TIME NEARLY CAUSED AN ACCIDENT AS MY ATTENTION KEPT GETTING DISTRACTED BY AN LED TAILLIGHT AND I NEARLY MISSED AN EMERGENCY BRAKE IN THE LANE AHEAD OF ME. PLEASE BAN ALL LED TAILLIGHTS, OR LED TAILLIGHTS WITH A REFRESH RATE BELOW 1000HZ. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339717June 23, 2010
ENGINE AND ENGINE COOLING:ENGINE
I OWN A 2005 CADILLAC STS. I NOTICE A LOUD RATTLING NOISE FOLLOWED BY SLUGGISH AND STALLING ENGINE WHILE IN THE MIDST OF DRIVING. I TOOK THE CAR TO THE DEALERSHIP AND TOLD ME THERE WAS A PROBLEM WITH MY TIMING CHAIN. WHILE AT THE DEALERSHIP AT LEAST 3 OTHER CARS OF THE SAME TYPE COMPLAINED OF THE SAME PROBLEM. THIS IS NOT SAFE WHILE THE CONSUMER IS DRIVING AND THE CAR BEGINS TO STALL AT 55 OR 60 MPH. THIS REPAIR COSTS OVER $3100.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339541June 22, 2010
EXTERIOR LIGHTING
AFTER A POLICE STOP FOR HIGH-MOUNT BRAKE LIGHT INOPERATIVE, I LEARNED THAT THERE IS A 100% FAILURE RATE FOR THIS 3RD BRAKE LIGHT IN CADILLAC VEHICLES. MINE IS A 1998 STS, NOW WITH 80K MILES. IT IS NOT SIMPLY A BULB REPLACEMENT BECAUSE IT IS A SEALED LED UNIT AND IT IS VERY EXPENSIVE. THE UNIT IS SUBJECT TO WATER DAMAGE. THE PRICE FOR THE PART ALONE IS OVER $800. RESEARCH HAS REVEALED THAT THIS PROBLEM WAS FIRST NOTED ON 1992 - 1997 VEHICLES, AND THEN AGAIN ON 1998 - 2001 CADILLAC VEHICLES WITH 100% FAILURE RATE, NO REPAIR IS POSSIBLE OTHER THAN REPLACING THE $800 PART. THE CADILLAC DIVISION OF GM SHOULD STAND BEHIND THEIR PRODUCT AND REPLACE THESE DEFECTIVE UNITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335541June 9, 2010
EQUIPMENT
ON SEPT 17, 2009 AS I ROLLED TO A STOP IN A PARKING LOT, I APPLIED THE BRAKE AND THE CAR, WHICH WAS FOUR FEET FROM A BRICK BUILDING, SUDDENLY LURCHED AHEAD. THE CAR HIT THE BRICK WALL, AND THE ENGINE DID NOT RETURN TO IDLE UNTIL I TOOK MY FOOT OFF THE BRAKE PEDAL. WHAT HAD HAPPENED IS THIS: THE FLOOR MAT WHICH HAS NO RESTRAINTS, HAD CREPT UP CAUSING A LOWER FOLDOVER, AND PUSHED UP SUFFICIENTLY TO CAUSE A FOLDOVER OF THE UPPER PART OF THE MAT . THIS CREATED A THREE LAYER THICKNESS OF THE FLOOR MAT ENTRAPPED BETWEEN THE BRAKE PEDAL AND THE ACCELERATOR PEDAL. MY CORRECTION OF THIS FAILURE HAS BEEN TO STORE THE FLOOR MATS IN THE TRUNK II.E., NOT USE THEM. THE MANUFACTURER'S REMEDY HAS BEEN TO ISSUE REPLACEMENT MATS, BUT THEY ALSO HAVE NO RESTRAINTS AND ARE IDENTICAL IN FORM, TEXTURE, AND PLIABILITY AS THE ORIGINAL MATS. ALL OTHER REMEDIES HAVE BEEN DENIED BY THE MANUFACTURER AND THE MANUFACTURER'S SELLING AGENT (DEALER). INCIDENTALLY, THE FLOOR MATS FOR THIS CAR (CADILLAC STS) ARE IDENTICAL IN FORM, TEXTURE, AND PLIABILITY AS THOSE IN THE CADILLAC DTS. THE DTS HAS OEM RESTRAINTS, THE STS HAS NONE. I BELIEVE THE STS IS THE ONLY CAR IN THE 2009/2010 GM STABLE THAT LACKS RESTRAINTS. MY REQUEST TO INSTALL RESTRAINTS BY GM AND/OR THE GM SELLING AGAIN HAS BEEN DENIED BY GM AND GM SELLING AGENT. . WITH THE EXCEPTION OF THE FOREGOING, ALL OF THE VARIOUS COMMUNICATIONS WITH GM AND GM SELLING AGENT(S) HAS BEEN UNPRODUCTIVE. I BELIEVE AN ADVISORY OF THIS FLOOR MAT ISSUE NEEDS TO ACCOMPANY THE SALE OF THIS PARTICULAR CAR MODEL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10334164June 1, 2010
ELECTRICAL SYSTEM, AIR BAGS:FRONTAL, LATCHES/LOCKS/LINKAGES, VEHICLE SPEED CONTROL, VISIBILITY, POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED AS A "PROGRAM CAR" 5/21/08 WITH 7017 MILES ON ODOMETER, AUTO HAS BEEN A CONSTANT SOURCE OF TROUBLE WHICH SELLING DEALER CREST CADILLAC OF VENICE, FL SEEMS UNABLE TO CORRECT. MYRIAD PROBLEMS OCCUR BUT FAIL TO REGISTER ON RECORDER WHICH PREVENTS CORRECTIVE ACTION. I DO NOT FAULT DEALER STAFF BUT BLAME OVERALL PROBLEM ON CADILLAC'S REFUSAL TO CONSIDER DEFECTIVE INTERACTIVE COMPUTER NETWORK FROM STUPIDITY OR CUPIDITY. ON THE LAST TRIP TO THE REPAIR FACILITY ELEVEN ITEMS WERE ADDRESSED WITH THREE NOT BEING ADDRESSED WITH PROBLEMS NOT LISTED IN RECORDER OR UNABLE TO BE DUPLICATED. SINCE MAR. 20, 2010 MOST OF THE PROBLEMS HAVE RECURRED AND I HAVE RECORDED 16 SPECIFIC MALFUNCTIONS TO DATE SOME OF WHICH I CONSIDER TO BE SAFETY CONCERNS. E.G SUDDEN FAILURE OF CRUISE CONTROL SYSTEM AND/OR DIFFICULTY IN DISENGAGING IT; REPEATED ATTEMPTS REQUIRED TO OPEN WINDOWS AND LOCK OR UNLOCK DOORS; MALFUNCTIONING OF WINDSHIELD WIPERS; WITH 125 LB. WIFE IN FRONT PASSENGER SEAT, "PASSENGER AIR BAG OFF" INDICATOR IS LIGHTED. IS INDICATOR FAULTY OR IS PASSENGER AIR BAG INOPERATIVE WHEN IT SHOULD BE FUNCTIONAL? I HAVE A LARGE DOSSIER DOCUMENTING NUMEROUS TRIPS TO THE DEALER TO ADDRESS OVER TWENTY ISSUES AND REPETITIONS AND HAVE NEVER HAD MORE THAN A HALF DOZEN PROBLEMS WITH ANY OF THE 40 OR 50 PREVIOUS VEHICLES I HAVE OWNED OVER THE PAST 60+ YEARS. IT APPEARS THAT SINCE THESE NUMEROUS INTERMITTENT PROBLEMS DO NOT REGISTER IN THE VEHICLE'S RECORDER, CADILLAC IS USING THAT AS AN EXCUSE TO AVOID ADDRESSING THE REAL PROBLEM, THAT IS, THE COMPUTERS THEMSELVES. I ENTREAT YOU TO FORCE CADILLAC TO REPLACE THE DEFECTIVE COMPUTERS BEFORE I JUST GIVE IT UP AS A HOPELESS SITUATION AND SELL THE AUTO. ALTHOUGH I HAVE ALWAYS BOUGHT AMERICAN AUTOS FOR OVER 60 YEARS, I SHALL NEVER AGAIN OWN A CADILLAC. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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