Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#11378312December 7, 2020
AIR BAGS, SUSPENSION
TL* THE CONTACT'S AUNT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHILE HER AUNT WAS DRIVING AT 25 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING AND HIT A TREE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT'S AUNT WAS TAKEN TO THE HOSPITAL AND TREATED FOR INJURIES TO HER LEFT HAND, HEAD AND CHEST. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY HER INSURANCE TO AN INDEPENDENT MECHANIC FOR AN INVESTIGATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN A CASE NUMBER. UPON HER OWN INVESTIGATION, THE CONTACT LINKED HER AUNT'S FAILURE TO NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION); HOWEVER, THE MANUFACTURER INFORMED HER THAT THE RECALL HAD BEEN SERVICED AT LABADIE BUICK GMC(711 S EUCLID AVE, BAY CITY, MI 48706) IN 2014. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11378043December 5, 2020
EXTERIOR LIGHTING
THE SEAL ALLOWS MOISTURE. THE HEADLIGHTS BURN OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377312December 1, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED. THE CONTACT WAS UNABLE TO USE THE VEHICLE FOR NIGHT TIME DRIVING BECAUSE THE HEADLIGHTS LOW BEAM FAILED TO PROVIDE ADEQUATE ILLUMINATION FOR NIGHT TIME DRIVING. THE VEHICLE WAS TAKEN TO HILTON HEAD CADILLAC (1099 FORDING ROAD, BLUFFTON, SC 29910, (843)-815-1500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.*LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377072November 30, 2020
EXTERIOR LIGHTING, POWER TRAIN
HEADLIGHTS ARE DIM ON LOW BEAM WITH CONDENSATION PRESENT INSIDE HOUSING. VERY DANGEROUS NIGHTTIME DRIVING. MUST USE HIGH BEAMS IN ORDER TO SEE TO DRIVE WHICH ALSO CREATES VERY DANGEROUS DRIVING CONDITIONS IN THE FACE OF ONCOMING TRAFFIC. HAVE ALSO HAD REAR AXLE REPAIRED WHICH APPEARS TO BE A VERY COMMON PROBLEM WITH CADILLAC SRX MODELS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376413November 26, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
MAJOR DRIVING IMPACT DIAGNOSTIC REPORT 2 ISSUES FOUND FUEL PUMP CONTROL P025A FUEL PUMP CONTROL MODULE QEUESTED MIL ILUMINATION P069E
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372633November 2, 2020
EXTERIOR LIGHTING
MY HEADLIGHTS ARE DIM. I CANT DRIVE IT AFTER DARK. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365046October 18, 2020
EXTERIOR LIGHTING
I BOUGHT THE USED CAR ABOUT ONE MONTH AGO. I WAS EXTREMELY HAPPY WITH THE CAR UNTIL I HAD TO DRIVE IT ONE NIGHT. IT WAS LIKE DRIVING A CAR AT NIGHT USING ONE 6 VOLT BATTERY OPERATED FLASH LIGHT FORR THE LOW BEA M HEAD LIGHTS.. AFTER REVIEWING THE MASSIVE ON LINE COMPLAINS, I CALL CADILLAC DIRECT AND ASK FOR HELP. THEY SUGGESTED I TAKE IT TO A GMC DEALERSHIP IN MCKINNEY TEXAS. I WAS TOLD THEY COULD REPAIR 100 PERCENT FOR $,890. I AGREED AND PAID AND LEFT THE CAR FOR AN ENTIRE DAY. THE CAR WAS RETURNED THAT EVENING AND I DROVE IT THAT NIGHT WITH NO IMPROVEMENT WHAT SOEVER. THEY IS NO WAY THIS CAR COULD PASS A TEXAS SAFETY INSPECTION. I AM A HEART AND LUNG AND KIDNEY PATIENT AND MY WIFE DRIVES ME AND ITS RAINING SOME DAYS AND DARK EARLY EVENING NOW AND THIS IS A DANGEROUS VEHICLE! YOU CAN'T SEE A THING AND NO ONE CAN SEE YOU AT ALL!! WHAT MAKES OUR VEHICLE MORE DANGEROUS , ITS BLACK AND NO ONE CAN SEE US AT NIGHT OR BAD WEATHER!! WE NEED YOUR HELP TERRIBLY BEFORE THERE'S A TRAGIC ACCIDENT!!! D
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355169September 15, 2020
SERVICE BRAKES
BRAKE PEDAL RANDOMLY GOES TO FLOOR WHEN TRYING TO STOP AND VEHICLE LOSES BRAKE PRESSURE. THE PADS, ROTORS, AND FLUID LEVELS ARE GOOD. FROM MY RESEARCH ONLINE THOUSANDS OF OTHER PEOPLE HAVE HAD THE SAME PROBLEM AND SOME HAVE BEEN IN ACCIDENTS BECAUSE OF IT. GM HAS NOT ISSUED A RECALL OR GIVE CREDIT FOR REPAIR DESPITE BEING A HUGE SAFETY CONCERN. I HOPE THIS IS FINALLY RECALLED BEFORE MORE PEOPLE GET HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351351August 26, 2020
POWER TRAIN
FEEL SLIGHT REAR VIBRATION, DASH LIGHT APPEARS "SERVICE REAR AXEL". DEALER SERVICE DEPT. CANNOT FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349597August 15, 2020
ENGINE
THE TIMING CHAIN JUMPED A TOOTH CAUSE I LIVE IN RUS CODE P016P017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344310August 10, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS WERE DIM. THE CONTACT USED THE HIGH BEAMS FOR ADEQUATE LIGHTING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT A REPLACEMENT BULB WOULD NOT ENHANCE THE LIGHTING. THE VEHICLE WAS TAKEN TO COUNTRY CHEVROLET BUICK INC (1845 N STATE ST, NORTH VERNON, IN 47265, (812) 718-4368) WHERE THE CONTACT WAS INFORMED THAT THE PART WAS BACK ORDERED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT CALLED A THIRD PARTY REGARDING FAILURE AND INFORMED THE REIMBURSEMENT DEADLINE HAD EXPIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 90,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343057August 3, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS FAILED TO ILLUMINATE WHILE DRIVING IN LOW LIGHT CONDITIONS. THE CONTACT STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE AT NIGHT. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT HE RECEIVED DOCUMENTATION FROM THE MANUFACTURER THAT THE DEFECT WAS BEING HANDLED BY A CONSULTING FIRM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339471July 15, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
MY STABILIZER TRACK/ABS LIGHT CAME ON BUT BEFORE IT DID MY CAR WAS DRIVING ABOUT 20 MILES EVEN THOUGH I HAD MY FOOT DOWN ON THE GAS. THEN IT JUMPS INTO MOVING FAST. THE LIGHT GOES ON AND OFF, SO WHEN IT'S OFF THE CAR WON'T MOVE IT DRAGS THEN IT JUMPS BUT WHEN THE STABILIZER TRACK/ABS LIGHT COMES BACK ON IT DOESN'T DO THIS. I CHECKED RECALLS AND IT SAYS MY VEHICLE DOESN'T HAVE ANY BUT WHO KNOWS IF THIS HAS BEEN FIXED IMPROPERLY BEFORE. I WAS DRIVING AND CARS WERE BEEPING THEN WHEN IT JUMPED I ALMOST HIT A CAR IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326674May 31, 2020
EXTERIOR LIGHTING
THE DRIVER SIDE HEAD LIGHT IS SIGNIFICANTLY DIMMER THAN THE PASSENGER SIDE MAKING NIGHT TIME DRIVING ALMOST IMPOSSIBLE. WE REPLACED THE BULB WITH TOP OF THE LINE ONE, AND WHEN THAT DID FIX THE PROBLEM, WE RETURNED IT TO THE DEALERSHIP TO HAVE THEM SERVICE IT. WE PICKED THE CAR UP AFTER THEY ALSO REPLACED THE BULB BUT THEY SAID FOR US TO CALL A CADILLAC DEALERSHIP TO FURTHER HELP US. THE CADILLAC DEALERSHIP CONFIRMED THERE WAS A RECALL ON MY EXACT MODEL AND INFOR.ED US THAT WE SHOULD BE RECEIVING A LETTER IN THE MAIL WITH FURTHER INSTRUCTIONS, BUT WE AS OF TODAY, HAVE NOT RECEIVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326704May 31, 2020
SUSPENSION
THE SERVICE STABILITRAK LIGHT COMES ON FREQUENTLY, THE TRANSMISSION WILL FEEL LIKE IT IS NOT ENGAGING & @ TIMES THE CAR WILL HAVE PRE-IGNITION WHEN ATTEMPTING TO TURN OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324791May 16, 2020
EXTERIOR LIGHTING
HEADLIGHTS CONSTANTLY FOGGY ON INSIDE. BULB BRIGHTNESS INADEQUATE FOR NIGHT TIME DRIVING. DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323780May 7, 2020
STRUCTURE:BODY
WATER LEAKS THROUGH FRONT DRIVER SEAL TUBES. WHEN STATIONARY THE FLOOR GETS FLOODED WITH WATER. BEING LEAKING AS LONG AS I HAVE HAD THE CAR 2016 AUGUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323534May 6, 2020
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE SO DIM YOU CAN'T SEE AT NIGHT. ALREADY PUT IN NEW BULBS. WE JUST BOUGHT THE CAR ON 5/5/2020. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323370May 5, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING WITH THE AIR CONDITION ACTIVATED, THE WINDOWS AND THE WINDSHIELD BECAME FOGGY. ADDITIONALLY, WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD AND THE WINDOWS BECAME FOGGY. THE CONTACT MANUALLY WIPED THE WINDSHIELD TO DRIVE SAFELY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO CLASSIC CHEVROLET BUICK GMC CADILLAC (8020 BROADWAY ST #9165, GALVESTON, TX 77554, (409)744-5711. THE CONTACT WAS INFORMED THAT THERE WAS AN AVAILABLE SOFTWARE UPDATE HOWEVER, A DIAGNOSTIC COST WOULD BE ASSESSED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323441May 5, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, SEAT BELTS
I WAS PARKED IN MY DRIVEWAY AND OPENED THE DOOR AND FOUND ABOUT 3 INCHES OF WATER ON BOTH THE DRIVERS AND PASSENGER SIDE. I FELT THE SIDE PANELS, UNDER DASH, TOP OF DASH, HEADLINER, WINDOWS AND ALL WERE DRY. THE SEATS AND THE MIDDLE COLUMN COMPARTMENT FELT DAMP. I LOOKED ONLINE AND FOUND THERE WERE COMPLAINTS OF THE DRAIN TUBES LEAKING. AS THE WEEK WENT ON I NOTICED THE CAR WAS STARTING TO GET MOLD. IT GOT SO BAD I COULDN'T DRIVE THE CAR BECAUSE IT WAS MAKING ME ILL WITH BREATHING ISSUES. I TOOK IT TO THE DEALERSHIP AND TOLD HIM IT WAS LEAKING AND THAT I RESEARCHED A BIT AND FOUND THAT THEY HAD ISSUES WITH THE TUBES AND HE SAID THEY WOULD NEED TO KEEP IT OVERNIGHT AND WOULD CHECK IT AND LET ME KNOW. HE CALLS THE NEXT DAY AND SAYS IT LOOKS LIKE ITS COMING FROM THE ROOF THEY WOULD NEED TO TAKE OFF THE HEADLINER AND PERFORM A LEAK CHECK TO VERIFY IF THAT WAS THE CAUSE. HE GAVE ME ANOTHER ESTIMATE THAT WAS TO INCLUDE THE VERIFYING AND LEAK TEST AND REPLACING THE SEATBELTS AND FRONT RUG FOR $6000 AND SUGGESTS I START AN INSURANCE CLAIM.I TELL HIM TO NOT TAKE THE HEADLINER OFF AND I WOULD CHECK INTO THE INSURANCE . WHEN I PICK IT UP HE HANDS ME AN ESTIMATE THAT ENDS UP ALMOST $8000.00! THEY HAD MY CAR OVERNIGHT AND DID NOTHING AND CHARGED ME $300 FOR LABOR! I TRY TO TURN IT IN TO INSURANCE AND THEY REJECT IT BECAUSE HE TELLS THEM HE DIDN'T ACTUALLY VERIFY THE LEAK EVEN THOUGH HE CHARGED ME. SO I AM STUCK WITH! THATS A BIG SAFETY ISSUE! MY CAR IS ACTUALLY KILLING ME SITTING IN IT. I COULD NEVER REPLACE THE VEHICLE AT THE PRICE I ORIGINALLY PAID NOR CAN I SELL IT OR HOPE TO GET ANY VALUE FROM IT TO GET ANOTHER CAR. IT HAS ONLY 71,000 MILES ON IT. A $45000 CAR THAT IS BASICALLY WORTHLESS NOW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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