Cadillac SRX Complaints (2016)

169 consumer complaints on file.

#11452020February 15, 2022
EXTERIOR LIGHTING
Purchased a 2016 Cadillac SRX Luxury Edition used with 60,000 miles. First time driving at night, I noticed headlights on dim were very dim. Barely could see the roadway unless lights were on bright. I done some research on issue and found that it seems to be a common problem with this model from 2010 to 2016 year model. Cadillac has known of the problem, but has not thoroughly done any action to correct the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449815February 1, 2022
EXTERIOR LIGHTING
Extremely dim low beam headlights. I can’t see to drive it at night on the low beams. The high beams still work, but blind oncoming traffic. This puts me and other drivers at risk. It is available for inspection. This issue started 6 months ago. This seems to be a serious problem with several years of this make and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449623January 31, 2022
EXTERIOR LIGHTING
I bought this car in 2020 and my first night of being out at night I COULD NOT SEE 2 feet in front of me. I was darn near ran off the road. Supposed all recalls were done on my car--NOT!!!!!!This is serious stuff and I'm seeing on a Cadillac forum all the outcries and the extreme costs people are paying. PLEASE PLEASE Do something-ALSO BE SURE SO CALLED RECALLS ARE DONE!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448125January 19, 2022
EXTERIOR LIGHTING
Headlights have become so dim over the last year that I can longer see more than 10 ft in front of my car at night. There is a known headlight problem that Cadillac will not recall or offer a solution to. The dim headlights are very dangerous and will certainly result in fatal accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447409January 13, 2022
EXTERIOR LIGHTING
HEADLIGHTS: It is available for inspection upon request. There have been no accident so far, however you cannot drive at night due to low beam of headlights are so very dim that it is an absolute hazard to be out on the road and deal with oncoming vehicles because you cant see. When asking a dealer representative about my headlight issue, he stated it would cost around $1500, as these were very expensive headlights and would take several days to get them in. Another person told me it would only last a few days, if replaced and then the same issue would occur. It seemed to be dimming all of a sudden, happened on the way home from church 1 month ago, as my husband and I were returning home. They both are still very dim and I think for the price we paid for our New Vehicle in 2017, we should not be having this conversation. Cadillac dealership told us it would cost $1500 for headlights. No warning lamps or messages occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447415January 13, 2022
EXTERIOR LIGHTING
Due to the deterioration of the headlight assembly and the reflectors, my headlights do not give me enough light to safely see after dark without using the bright lights. I have to drive with them on bright all the time, even in oncoming traffic, or risk incident or accident. To date I have experienced only minor, thankfully, incident. I have missed turns and even missed the road and drove off the roadway when making turns off the main road. I have not sustained damage and was lucky that there was no traffic following closely as I have, in several instances, had to stop abruptly to avoid damaging my vehicle. I also very narrowly missed seeing a person walking along the side of the road where no sidewalk was available because the dim lights did not fall on the person. I took the vehicle to Cadillac of Knoxville today, Jan.13, 2022, and was told that even brighter light bulbs will not help. They wanted to charge me $2280.00 plus tax to replace the headlight assembly that Cadillac is aware of the deterioration. This vehicle has only 57,701 miles on it, it is an upscale vehicle, yet I cannot safely drive it after dark. Cadillac needs to be held responsible for replacing the headlight assembly. I see there are many of the same complaint here and this needs correcting before someone is seriously injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446578January 7, 2022
EXTERIOR LIGHTING
JUST INFORMED BY MY DEALERSHIP WHILE WORKING ON RECALL , THAT MY HEADLIGHTS ARE DEFECTIVE AND NEED TO BE REPLACED AT A COST OF 2400.00. IF NOT DONE MY CAR WILL NOT PAST INSPECTION DUE FEB 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445498December 29, 2021
EXTERIOR LIGHTING
The low beam lights on our 2016 Cadillac SRX are extremely dim and very dangerous to drive at night. This is a know issue and there have been numerous class action Law suits regarding the issue. P.lease help to make my wife's commute to work safer Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445046December 27, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Cadillac SRX. The contact stated that while driving at night at various speeds, the headlights were extremely dim, causing the contact to not see the road clearly. The contact mentioned that the hi-beam was used to see the road while driving at night. The vehicle was taken to the dealer where it was diagnosed that the headlamp assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445105December 27, 2021
EXTERIOR LIGHTING
At night, headlights do not come on. Only daytime running lights come on. You cannot see properly without headlights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444650December 22, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
After purchasing our 2016 Cadillac SRX we began to notice the head lites were becoming dimmer over time and now to a point that we are unable to drive at nite and need to put high beams on if subjected to nite driving .This creates a blinding hazard for oncoming vehicles. After several attempts of replacing bulbs to improve condition of lites I began to investigate and found that there is a recall for other year models of Cadillac SRX but 2016 is not included. This issue is widespread and undoubtedly will cause accidents and possibly death to motorist. Cadilac is aware of this issue and has yet to recall these vehicles to repair obvious and known issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444415December 20, 2021
EXTERIOR LIGHTING
Headlights are too dim. Known issue in this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443582December 13, 2021
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH, EXTERIOR LIGHTING:HEADLIGHTS
2016 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO A SAFETY FLAW WITH THE LOW BEAM HEADLIGHT SYSTEM. THE CONSUMER REQUESTED TO HAVE THE HEAD LIGHT ASSEMBLY REPLACED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442987December 7, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Cadillac SRX. The contact stated that while driving at night, the headlights were very dim. The vehicle was taken to a dealer where it was diagnosed that the headlights needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441946November 29, 2021
EXTERIOR LIGHTING
The headlights are very dim causing safety driving issues at night. I first noticed driving at night returning from a trip to Arkansas driving on poorly lit highways
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441611November 24, 2021
SUSPENSION
The contact owns a 2016 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer had been pushing back the recall repair appointment. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441633November 24, 2021
EXTERIOR LIGHTING
These headlights have turn so dim its dangerous to drive at night. Its the lens inside that s deteriorating and nothing to do with the bulb. The dealer wants around 1500 to replace. This is a common problem with this vehicle. Cadillac offered only 50% of the repair but when i took it back to the dealer for service I got the run around again even though I had a reference number. Many people will not spend this large amount and it should be recalled. At night I must use the high beams to be safe but that annoys and is not safe to other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441331November 22, 2021
EXTERIOR LIGHTING
The headlights are extremely dim cannot drive the vehicle at night. If I do use at night I have to use the high beams. Seems to be a know problem with Cadillac SRX. I was told by dealer they would have to replace both headlight assemblies to fix this problem at a cost of over 2000 dollars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440384November 14, 2021
VISIBILITY/WIPER
I was driving in the rain with the front windshield wipers on and when I attempted to adjust the speed with the lever on the steering wheel column the front wipers stopped working roughly 1/2 the way up on the windshield. It was raining, and I was not able to see the road in front of me. I managed to pull into a retail parking lot and waited for the rain to subside before continuing to drive the vehicle. The wipers do not work even after restarting the vehicle multiple times. I checked the fuse that that is not the problem. I have an appointment to get the wipers checked out and repaired at a GM dealership in 3 days (earliest appointment). There were no warnings or other indicators of a problem with the wipers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439160November 3, 2021
EXTERIOR LIGHTING
I am concerned with the lack of visibility that my low-beams provide. I live in a semi-rural area, where the streets are not well-lit, there are no curbs, and people walk along the edge of the street after dark. I contacted both Cadillac AND my dealer, and they both told me that it’s possible that the deal has eroded and caused dimming. I was told there was a class action suit that addressed this issue, but it expired before I purchased my car, and I was NOT made aware of it. I believe that Cadillac and Flow Cadillac of Greensboro are responsible, and I would like this remedied as soon as possible. I’m 66 years old, limited income, are am paying dearly for a car that I’m scared to drive at night. I did not realize this last fall/winter, as my nephew was borrowing my car, while his was in the shop (I drove my friends Lexus for the winter). Prior to owning this 2016 SRX, I had a 2007 Buick Rendezvous, with MUCH BETTER VISIBILITY AT NIGHT, and have a difficult time believing the the technology has regressed and Cadillac will not stand behind their product. Please help me. I don’t know what to do. They told me to replace the headlight system would be about $3400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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