Cadillac SRX Complaints (2015)

443 consumer complaints on file.

#11543642September 10, 2023
EXTERIOR LIGHTING
Unbeknownst to me, the 2010-2015 Cadillac SRX is prone to moisture in the headlights. We just bought a used 2015, and as night came, we went for our first evening drive, and the low beams are extremely dangerously dim. It looks like they weren’t even on. Searching the internet on how to fix the problem, I came across what seems to be a ridiculous amount of unsatisfied customers with the same problem and Cadillac refusing to help or recall with a different replacement, since replacing with the same damaged part, just happens again with the moisture problem. There’s even been a lawsuit, which was thrown out by the judge. If a driver has a blown bulb anywhere in their car, they are given a warning to replace or a ticket if they don’t. How do we replace something that’s going to fail again, because of a defective manufacturer part? Doesn’t seem fair, and I for one will be driving with my high beams, so that I can see at night, after spending my hard earned money on what i think is a great and reliable car made by a company like Cadillac. Very disappointing to read all the neglected customers just trying to have a defective part be recalled and made right by such a huge company. There was also a reimbursement program that people struggled with getting reimbursed if it wasn’t done exactly how they stated. This need your attention please. Cadillac/GM needs to recall all srx headlights and replace with newer and non defective ones before someone gets killed because of the dangers of extremely low dimming and defective lighting SAFETY FIRST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541848August 31, 2023
EXTERIOR LIGHTING
When driving at night with the headlights on dim, I can barely see the road. I have to drive with them on bright. I have heard other SRX have had the same problem. I’ve called a Cadillac dealership twice to get info about a repair…they said they would call back but have not and it’s been at least 4 months since I contacted them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541652August 30, 2023
EXTERIOR LIGHTING
HEADLAMPS ARE DEFECTIVE VERY DIM AND CAN NOT DRIVE VEHICLE AT NIGHT. DEALER CONFIRMED WIDESPREAD ISSUE THAT CADILLAC HAS FAILED TO RESOLVE. DEALER STATED SOME LETTERS were SENT TO LIMITED OWNERS AND REIMBURSEMENT FOR REPLACEMENT. BUT NOT TO ALL OWNERS. SAFETY HAZARD WHEN DRIVING DURING RAIN OR EVENINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527900June 20, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the infotainment screen was inoperable. The vehicle was taken to an independent mechanic, who diagnosed that the front catalytic converter needed to be replaced. The independent mechanic replaced the front catalytic converter. The vehicle was then taken to the dealer, where the infotainment screen was replaced. The contact stated that the independent mechanic had previously replaced the rear catalytic converter. The manufacturer was not made aware of the failure. The failure mileage was 49,089.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521834May 13, 2023
POWER TRAIN
Transmission has trouble shifting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520575May 5, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, SUSPENSION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Cadillac SRX. The contact stated while driving 40-45 MPH, the tachometer went down to 0. Additionally, the check engine warning light and the ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the catalytic convertor, ABS module, and the suspension needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512980March 21, 2023
SERVICE BRAKES
BRAKE, ABS, and traction message came on at the same time. EBCM 20842710 is the part number. Been at BIG STAR CADILLAC in Houston, Texas a month with no explanation except waiting on GM for parts but the Dealership can’t tell me anything and I am ready to call the News station about this situation. They can’t get me in another vehicle unless it’s NEW with a hefty down payment that I don’t have. I have dialysis 3 times a week and now I have to use my wife’s car, now she can’t get to work. What are we supposed to do??? How much longer do I have to wait? They can’t answer that either. This is the USAand can’t get a simple part. No one seem to care either. Very distraught and unhappy. I need help and I need it NOW!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512748March 20, 2023
SUSPENSION
I received a recall on my Cadillac SRX for a Rear Toe Link Separation Update issue. I had the repair completed at Plaza Cadillac in Leesburg, FL. This repair was completed on 03/11/2022. I have received multiple recall notices by text message, and Official Recall Notices about this work. I feel that there is gross incompetence somewhere in the system between the authorized dealer and GM and I have been unable to resolve this to stop the incorrect notices about a recall where the work has been completed. I feel that this is not only an inconvenience to receive these incorrect recall notices, but it is also a safety issue, because I could mistake a future recall issue about a problem with my vehicle and overlook it due to the incorrect notices that I have received and continue to receive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512563March 18, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
What component or system failed or malfunctioned, and is it available for inspection upon request? Air bags,crash alerts, rear view cameras,faulty emissions,multiple car part replacement failures, burning wires, low fluids,ac headlight and accessories all failing, fan running, on star error,car engine to hot shutting down, abs traction control errors stabiitrac error among so many others. How was your safety or the safety of others put at risk? 5 accidents, headlights dim Has the problem been reproduced or confirmed by a dealer or independent service center?yes sapaugh go country in Herculaneum mo. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes on all bushcraft, gm reports open 6, Ontario diagnostic errors, unsafe to drive according to on star. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?diagnostic errors 72 plus from on star diagnotics. If you are uncertain, simply state UNKNOWN and provide your best assessment of the incident and cause in your diagnostics. Unknown please contact to obtain proof, to much to list here.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11511561March 13, 2023
EXTERIOR LIGHTING
The contact owns a 2015 Cadillac SRX. The contact stated while driving at night, the headlights failed to provide adequate lighting. The contact stated that the headlights were extremely dim while driving on dimly lit streets. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the headlight assemblies needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511446March 12, 2023
EXTERIOR LIGHTING
Cannot see at night, headlights are too dim even after being replaced. After looking into it, this seems to be a major problem for everyone that owes these vehicles. I just bought this vehicle used in December 2021 and did not test drive it at night, so did not know it was an issue when purchased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511302March 11, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
I am filing a formal complaint with Cadillac and the NTSB about the design of the 2015 Cadillac SRX sunroof drains and rear hatch. The issue is that the rear sunroof drains get clogged and water fills the rear compartment and destroys the rear hatch electronics. Further, there is no manual release on the rear hatch which creates a safety hazard as there is no access to the spare tire. The repairs are estimated at $3,091.09 as shown on the attached quote and diagnostic receipt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511043March 9, 2023
EXTERIOR LIGHTING
Headlamp mechanism defect. Running headlights are so dim, I can barely see the road at night. My car only has 37,000 miles on it. However, I did notice that the headlights seemed very dim the past few months and was trying to figure out if it was a setting issue (automatic/manual/etc.) or actual headlamp issue. Nothing worked. I decided to checked online for headlamp issues, I see that there has been an ongoing issue with many people regarding the defective Cadillac headlamp issue. The lighting mechanism is defective and lets moisture accumulate inside the unit, causing corrosion to the lighting system. Other people having the same problem have been unable to seek restitution at this time. I went to my dealership and presented the problem to them. They agreed the headlamp units were failing and needed replacement; however, it would not be covered under any recall or my bumper- to-bumper extended warranty. I found out that GM stopped making restitution in June 2022. In reviewing online complaints, this problem has been going on for quite some time in 2015-2020 Cadillacs. If this is a recurring problem due to defective parts, why is it not covered, and how can they justify no longer giving any type of restitution? Shouldn't there be reimbursement/replacement (RECALL) to anyone and everyone with this problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510065March 3, 2023
EXTERIOR LIGHTING
Headlamp mechanism defect. Running headlights were so dim, I could barely see the road at night. My car only has 65,000 miles on it and I rarely drive at night. However, I did notice that the headlights seemed very dim the past few months and was trying to figure out if it was a setting issue (automatic/manual/etc.) or actual headlamp issue. Nothing worked. When I made a 100 mile drive in the dark, I had virtually no headlights. It was very scary and dangerous. When we checked online for headlamp issues, I see that there has been an ongoing issue with many people regarding the defective Cadillac headlamp issue. The lighting mechanism is defective and lets moisture accumulate inside the unit, causing corrosion to the lighting system. I see some people have been reimbursed $800(+/-) for replacement of those headlamps (EACH headlamp part cost me $900). Other people having the same problem have been unable to seek restitution. I went to my dealership and presented the problem to them. They agreed the headlamp units were failing and needed replacement; however, it would not be covered under any recall or my bumper- to-bumper extended warranty. I ended up having to paying $2,500 for this repair of defective parts. They suggested I call GM. I did. GM said they stopped making restitution in June 2022. They offered a $100 oil change certificate. In reviewing online complaints, this problem has been going on for quite some time in 2015-2020 Cadillacs. If this is a recurring problem due to defective parts, why is it not covered, and how can they justify no longer giving any type of restitution? Shouldn't there be reimbursement/replacement (RECALL) to anyone and everyone with this problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509564February 28, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated that soon after purchasing the vehicle, he noticed that both the front headlights were extremely dim while driving at night. There was no warning light illuminated. The contact stated that the dimly lit illumination from the headlights limited his vision while driving at night. The contact took the vehicle back to the dealer where they offered to cover half the cost of the repair for the headlights. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509102February 25, 2023
ELECTRICAL SYSTEM
2/17/23 - Alarm went off 6AM EST; I received an Onstar Theft Alarm notification indicating theft deterrent system had been triggered. Sensor: Door/trunk/gate open. No activity around vehicle; alarm stopped on its own. No threat detected. Key fob nor internal button would open rear lift gate. 2/20/23 Problem confirmed by dealer (Integrity Cadillac, Chattanooga, TN); water found in rear cavity from sunroof drains; water damage to lift gate module and motor, (both replaced) clean sunroof drains $1760.37 Vehicle not inspected by mfr., police, insurance reps, etc. No warnings before alarm triggered; only after alarm triggered, "Theft Detection Warning" error msg scrolled across dash after vehicle started; gauges on dash acted erratically while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508388February 21, 2023
AIR BAGS
I bought this as a certified used vehicle. On 1/21/2023 I had a wreck and based on my vehicle, injuries, and photos I strongly believe the airbags should have deployed. I specifically bought this vehicle due to the safety and airbag components. I am reporting this incident because I would not want anyone to be injured or any children in the event that this is something that needs to be looked into. I appreciate your website and how it breaks down the safety of vehicles and for this reason I feel it is important to report this issue. (It was a total loss, I sought medical attention, the vehicle was towed, however the photos are what blew my mind when I went to retrieve my items. I do not understand how airbags did not deploy).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11505843February 6, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the front driver's and passenger’s side headlamps became very dim. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the headlamp assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504656January 31, 2023
EXTERIOR LIGHTING
The dim headlights must lose their reflective material around them as they get dimmer with age. I've replaced the headlight bulbs with stock headlight dim bulbs and there wasn't any improvement in visibility. I then replaced the bulbs with the brightest ones NAPA has and minimal improvement. I asked my car mechanic about this and he said they are known for this. He had just replaced the whole assembly for one two days prior to my coming in. Replacement cost $2000 with still having this defect occur again. The bright headlights work excellent. Makes it hard to drive with any visibility at night. Please review this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504413January 30, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER
There was a defective light headlamp recall issued in year 2020 for my vehicle 2015 SRX Cadillac. This was during the COVID pandemic. The recall started around March 2020 and ended June 2020. I was affected by COVID 19 as many were and I missed that window by a couple weeks. There was a noticeable dimming with my headlamps when driving at night. This issue has threatened me and my family putting our lives at risk. I took my vehicle back to Steve Foley Cadillac where I purchased it and it was confirmed that the headlamps were defective and needed replacement. Management in parts department told me I had to contact GM to get their approval to replace my headlamps in writing or I would have to pay out of pocket (2000.00 +) because the recall had expired by a couple weeks prior to getting my vehicle in for inspection. I continued to reach out to GM with many phone calls thru emails and texts they continued to say someone will call me back or e-mail me but it never happened. The safety and care of customers should never be compromised or ignored when catastrophic outcomes are present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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