Cadillac SRX Complaints (2016)

169 consumer complaints on file.

#11510060March 3, 2023
SUSPENSION
The contact owns a 2016 Cadillac SRX. The contact stated the vehicle was serviced under NHTSA Campaign Number: 21V473000 (Suspension). The contact stated he noticed that tread on both rear tires were worn. The contact replaced the tires however, while having the vehicle aligned the mechanic stated that the suspension installed was prematurely wearing down the tires. The manufacturer was contacted but offered no assistance. The approximate failure mileage was 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505550February 4, 2023
EXTERIOR LIGHTING
This issue involves our headlights or lack of lights. Driving the car at night on a dark expressway revealed a frightening issue. Our dim lights were so weak we couldn’t see 10 feet in front of us. We had to use our brights the entire way and took the car to be checked a few days later. We then found out Cadillac had settled a lawsuit regarding faulty lights with SRX models through 2015. They knew the 2016 models had the same lights but chose to play Russian Roulette with it’s “valued 2016 customers” . The only option we had was to spend $2,000+/- for lights (again the same lights were used) if we want to drive at night. These lights should have been recalled but Cadillac let us swing in the wind and makes us pay for their FAULTY lights. Not even an offer to split the cost for lights that will go bad again since they are the same flawed design. Definitely a safety issue and an accident waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501566January 13, 2023
WHEELS, SUSPENSION, ELECTRICAL SYSTEM
The screen on the the radio keep going out the tire get wore out quick even after rotation and balancing the Suspension makes noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499879January 3, 2023
POWER TRAIN:AXLE ASSEMBLY
2016 CADILLAC SRX. CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499741January 2, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
My 2016 Cadillac SRX has faulty just like the rest of the 2010 to the 2015 Cadillac SRXs front headlight assemblies that you cannot see at night and then they eventually just die out because of moisture getting in I've had to replace mine and it's cost me $2,400 to replace them GM is very well aware of this issue this is a dangerous situation people cannot drive at night we cannot drive during inclemented weather. Barely can drive with your brights on this is a dangerous dangerous situation. Should have a recall GM is very well aware of the faulty lights that are installed in these vehicles. The situation started in September of 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497312December 13, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Cadillac SRX. The contact stated that while his wife was driving at an undisclosed speed, the roadway became difficult to see. The contact stated that upon inspection, he noticed condensation inside the headlamp housings. As a result, the headlights became foggy. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496087December 5, 2022
UNKNOWN OR OTHER
Rear tires slip when pressing on the gas. The car is in for repair and they said the rear transfer case needed replaced. The car has 94000 miles and is 6 years old. This caused issues when accelerating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493062November 10, 2022
EXTERIOR LIGHTING
The headlights are very dim. i cannot see at night without using my bright lights. This a safety issues because I cannot see and other cars cannot see me. On 12-28-21 I took the car to Jim Hudson dealership. The diagnose was both headlights are very dim. Reflective silver coating within headlamp assemblies has faded. Will require 2 new assemblies. This is my second 2016 SRX and I had the exact same problem with the headlights. I believe this is a manufacturer issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492720November 8, 2022
STRUCTURE, ELECTRICAL SYSTEM
The contact owns a 2016 Cadillac SRX. The contact stated that while his wife was driving at an undisclosed speed, she could not see out of the rear window. Upon inspection, the contact discovered that condensation had accumulated on the inside of the rear window. The contact also discovered that he was unable to open the rear hatch from the outside and had to use a screwdriver to open the hatch. Once opened, he discovered that the spare tire and rear side compartments were all filled with water. The rear hatch module was also submerged in water which led to the hatch failure. The manufacturer was notified of the failure and the contact was given a case number. The vehicle had yet to be repaired. The failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492217November 4, 2022
UNKNOWN OR OTHER
Head light on my 2016 SRX is getting water inside the lens and dimming and burning out the bulbs the temporary fix is to replace the whole light unit at a cost of 3000.00 with the same defective part that will re-create the issue at a later date. There needs to be a recall on this defected it is not the fault of the consumer and the consumer should not bear the expense of an factory default PP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490702October 24, 2022
EXTERIOR LIGHTING
The headlights are bad. Water gets in. A class action suit dismissed this defect that was also in previous years. This should be a recall. We are going to have to replace the headlights on our car because we can barely see at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490053October 19, 2022
EXTERIOR LIGHTING
Headlights The normal beam headlights are extremely dim, unable to operate the vehicle on the roadway at night. I had the bulbs replaced at an expense of $300 for parts and labor, which did not rectify the issue. The beams remain extremely dim, which is due to the faulty headlight assembly. GM has never acknowledge this issue after 1000's of complaints. GM did refund some owners of SRX 2010-2015 models for replacing the headlight assemblies, but failed to provide any resolution for owners of the 2016 - present models. If the vehicle must be operated at night, the only way to safety proceed is with the high beams, which doesn't provide for a safe environment for the other vehicles on the roadway. This must be addressed by GM, as people are risking their lives and the lives of others on the roadway. There were no prior warnings or indications of headlight failure. I first noticed this issue in 2021 and have been attempting to resolve it with GM since. GM comes across as it is not their problem and that I should get my headlights replaced at my own expense. What they don't understand is the replacement will be the same faulty make/model of the headlight assemblies I have today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489892October 18, 2022
EXTERIOR LIGHTING
The low beams have gotten so dim that driving at night has become hazardous. Both the passenger and driver side lights are dim but the passenger side is the worst. The problem is internal to the headlamp assembly. Cleaning the outer lens has no effect. The high beams function fine but we can't drive with the high beams all of the time because they blind oncoming drivers. When the lights switch back to low beams, it is almost like switching the lights completely off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488467October 8, 2022
EXTERIOR LIGHTING
The head lights aren’t working properly ,it’s so damped that I can’t see at night time, Dealer said there is no thing we can do . I can’t put my family at risk of crash or hitting something that I didn’t see because of the light was very low. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483328September 7, 2022
EXTERIOR LIGHTING
Low beam headlights are so dim it is unsafe to drive at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476353July 28, 2022
SUSPENSION
The contact owns a 2016 Cadillac SRX. The contact stated that upon walking to the rear of the vehicle, he noticed that the rear tires were significantly bald and the tread belts were exposed. The contact stated that the failure occurred after the replacement of the rear adjustable toe links with a non-adjustable toe link under NHTSA Campaign Number: 21V473000 (Suspension). The dealer was notified of the issue but provided no assistance. The contact stated that it was a safety issue as he was not aware of the tire failure until he walked towards the rear vehicle. The contact stated that the mileage on the rear tires was 26,000 prior to the recall repair and he had only driven the vehicle for approximately 4,000 miles after the recall repair. The front tires were still in good condition. The vehicle was taken to an independent mechanic who informed the contact that the vehicle could not be aligned due to the non-adjustable toe links. The rear tires were replaced. The manufacturer was not notified of the issue. The failure mileage was approximately 32,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467536June 4, 2022
SUSPENSION, TIRES
We had our vehicle recalled for links in the rear suspension some weeks ago. Saturday 6/4/22 we were going south on hwy 19 south of Tavares Florida at 45 to 50 MPH in a light rain. We went thru a light puddle in the road twitched. Didn't feel like anything I had experienced before. A couple of blocks further on the back of the car veered back and forth significantly and I thought i had blown a tire, all tires were hard. We returned the car home gingerly and completed our trip with our daughters car, When we got home i got under the car to see if I could find anything bent or broken, I was astonished to find both back tires bald and thru 2 layers of cord halfway across the inside face of each. The car has 48609 total miles. The tires have about 22000 on them. The car has been dealer serviced , on schedule including tire rotation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460647April 13, 2022
TIRES, SUSPENSION:REAR:SHOCK ABSORBER
2016 CADILLAC SRX CONSUMER WRITES IN REGARD THE RECALL NOTICE ON THE TOE LINK ADJUSTERS AND TIRE WEAR IN THE REAR TIRES, THEY WERE BALD, AND BOTH REAR TIRES HAD CORDS SHOWING.AFTER REPLACING THE TIRES, IT WAS DETERMINED THE LEFT REAR SHOCK WAS LEAKING, AND THEY WERE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457334March 18, 2022
EXTERIOR LIGHTING
We have had an ongoing problem with our headlights dimming and getting worse and worse. The dealers tell us there's nothing they can do to test the headlight. They can sure tell if they drive it at night. It's so unsafe to drive at night that when we do we must use our high beams and in doing so, oncoming traffic flash their lights at us. It's so bad, I am afraid to drive and night and now won't and will only allow my husband too. This headlight issue has been an ongoing problem with Cadillac where they issued a recall, but for some reason didn't include the 2016 models in that recall. A case advisor offered us $500 towards the $2,000 repair and stated if there ever is a recall they would refund us what we paid. This is unacceptable. They know there's a problem and they don't take responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452995February 19, 2022
ELECTRICAL SYSTEM
My lift gate has stopped working. I cannot open the back of my car in any way! I am handicapped and the power lift gate is very important to me because I have to store my walker in the car when I drive. Now since I can’t open the back of the car it is very difficult to get anywhere for me. When I looked up the issue, it seems Cadillac has a problem with this model (SRX) from 2010-2016. The issue develops because rain runs down the Sun roof straight into the place that the lift gate parts are in- and the parts corrode. Once the lift gate power system fails there is no way to manually open the back of the car. There is no manual release, and no place to insert a key. This problem is well documented online with attempted class action suits that failed to “gain traction” per various attorneys. I have been told by the repair center that it will cost about $5000 to fix because of the difficulty of reaching the parts that need replacing. They say that the repair will take about 10 hours of service to replace the corroded pieces. I am so disappointed in Cadillac. They knew of the design flaw since 2010 but did not address it until 2017. There is no reason that unsuspecting owners should get stuck with a $5000 repair due to a design flaw! I purchased this car 2 yrs ago, and only found it now because we get so little rain in California, and I have a garage. We had an abnormally large amount of rain in December and it failed right after the largest rainfall we have had in years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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