Cadillac SRX Complaints (2012)

417 consumer complaints on file.

#10556770December 20, 2013
ENGINE
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE ENGINE FAILED WITHOUT WARNING WHILE TRAVELING 65 MPH. THE VEHICLE WAS TOWED TO THE DEALER, WHO DISCOVERED THAT THERE WAS A HOLE IN THE ENGINE MOTOR. THE ENGINE AND MOTOR WERE REPLACED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 8,600. UPDATED 2/4/14*CN UPDATED 02/06/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556008December 13, 2013
ENGINE
THE SRX 3.6 LITER DETONATES CONTINUOUSLY WHEN 87 OR 89 OCTANE IS USED AND THE OUTSIDE AIR TEMP. IS 70 DEGREES OR ABOVE. THE CURRENT PROGRAM IN THE 2012, 2013 AND CURRENT SRX CROSSOVERS CAN NOT RETARD THE TIMING ENOUGH WHEN THE KNOCK SENSORS SENSE THE PINGING. GM HAS REPLACED ENGINES TO RESOLVE THIS ISSUE BUT HAS FOUND THAT IT IS A SOFTWARE ISSUE AND IS WORKING ON WRITING A NEW PROGRAM FOR ALL SRX CROSSOVERS, THEY CLAIM A SOFTWARE UPDATE IN A YEAR. DRIVING A CONTINUOUSLY DETONATING ENGINE WILL PERMANENTLY DAMAGE THE ENGINE AND CAN CAUSE AN UNSAFE VEHICLE TO THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546892October 5, 2013
STRUCTURE:BODY, SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS PULLING IN TO A PARKING SPACE AT A LOCAL MALL. AS I TURNED MY WHEEL MY VEHICLE TOOK OFF AND I LOST ALL CONTROL. THE BRAKES WERE APPLIED AND THE CAR WOULDN'T STOP. WITHIN A FEW SECONDS MY VEHICLE HIT 3 OTHER PARKED VEHICLES PUSHING ONE IN TO ANOTHER. I BELIEVE I HAD THEN EXPERIENCED SUDDEN ACCELERATION. THREE VEHICLES WERE TOWED AWAY INCLUDING MINE. NO TICKETS WERE ISSUED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10545207September 24, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE PARKED, THE PASSENGER AND DRIVER'S SIDE AIR BAGS DEPLOYED ERRONEOUSLY AS THE CONTACT CLOSED THE DRIVER'S SIDE DOOR. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526459July 23, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THE VEHICLE SUDDENLY ACCELERATED WHILE SLOWING THE VEHICLE WHILE STILL IN DRIVE AND WHILE PULLING THE VEHICLE INTO A CURB PARKING. THE ACCELERATION COULD NOT BE STOPPED USING BRAKES AND STRUCK A PARKED CAR IN FRONT OF THE CADILLAC. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10522352June 26, 2013
WHEELS:LUGS/NUTS/BOLTS/STUDS
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO STEERING PROBLEMS AND LUG NUTS FAILURE. *SMD THE CONSUMER STATED HIS WIFE COMPLAINED ABOUT A NOISE COMING FROM THE RIGHT FRONT WHEEL AND FELT THE CAR WAS NOT PERFORMING CORRECTLY. THE CONSUMER STATED HE TOOK THE LUG COVER OFF AND THREE LUG NUTS FELL TO THE GROUND AND THE 4TH LUG NUT WAS LOOSE TO THE POINT THAT HE WAS ABLE TO UNSCREW IT BY HAND. THE TWO LUG NUTS THAT HELD THE WHEEL WERE ON, BUT NOT SNUG. HE THEN CHECKED ALL THE LUG NUTS ON THE OTHER WHEELS AND FOUND MOST OF THEM LOOSE AND NONE WERE TIGHT. HE THEN USED HIS FOUR-WAY LUG WRENCH TO SECURE ALL THE WHEEL. GM'S SOLUTION WAS TO SIMPLY ROTATE THE TIRES AND BASICALLY USE THE PROPER TORQUE TO APPLY THE LUG NUTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520298June 18, 2013
AIR BAGS
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO AIR BAGS NOT DEPLOYING IN AN ACCIDENT. *SMD THE CONSUMER STATED AS HIS WIFE WAS DRIVING, THE VEHICLE WAS STRUCK FROM THE SIDE, CAUSING IT TO HIT THE CONCRETE JERSEY WALL AND GUARD RAIL NUMEROUS TIMES, FROM SIDE TO SIDE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10515503June 6, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE HATCHBACK BEGAN CLOSING ON MY HUSBAND WHILE HE WAS LOADING THE TRUNK. IT DIDN'T STOP UNTIL I PUSHED THE BUTTON. HE COULD HAVE BEEN CRUSHED IF I WASN'T THERE. I CAN'T IMAGINE WHAT WOULD HAVE HAPPENED IF A CHILD WAS THERE. VERY DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511642May 13, 2013
VISIBILITY/WIPER, STRUCTURE
WIDE A- PILLARS RESTRICT FORWARD VISIBILITY. I HAVE HAD NEAR ACCIDENTS BY PULLING OUT IN FRONT OF VEHICLE WHICH WAS BLOCKED FROM VIEW BY A-PILLAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509635April 26, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
I OPENED THE REAR LIFT GATE FROM INSIDE THE CAR . I HAD JUST PARKED CURBSIDE AT MY 13 YEAR OLD DAUGHTER'S SCHOOL , AS I DO EACH SCHOOL DAY MORNING TO DROP HER OFF . AS SHE LEANED IN THE BACK CARGO SPACE TO PULL OUT HER BACK PACK AND LUNCH BOX THE CARGODOOR STARTED TO CLOSE ON ITS OWN ON MY DAUGHTER . NEITHER OF US HAD PRESSED THE BUTTON . I WAS UNAWARE AT FIRST AS I WAS IN THE FRONT SEAT FACING FORWARD , I HEARD HER SCREAM AND WAS WATCHING IN HORROR AS SHE WAS BEING CRUSHED BY THE DOOR BETWEEN THE DOOR AND HER BAG AND THE CARGO COMPARTMENT . I DID NOT UNDERSTAND WHY THE DOOR DID NOT TREVERSEAND WAS UNSURE IN THAT SPLIT SECOND IF I PRESSED THE BUTTON WOULD IT REVERSE THE DOOR OR CRUSH HER FURTHER . I ALSO WAS UNAWARE IF I HAD ENOUGH TIME TO JUMP OUT OF THE CAR, RUN TO THE BACK . TO TRY TO PULL THE DOOR UP . THIS CAME CLOSE TO BEING A CATASTROPHE. IF MY DAUGHTER WAS SMALLER OR YOUNGER OR IN A DIFFERENT POSITION . SHE IS BRUISED AND I AM REALLY CONCERNED A CAR IS ON THEMARKET LIKE THIS . I SAW OTHER COMPLAINTS LIKE MINE ON LINE TODAY AFTER THIS HAPPENED . THE DEALERSHIP IS BEING LESS THAN HELPFUL NOT TO MENTION .MY CAR HAS LOCKED ME OUT TWICE WITH THE KEYLESS ENTRY AFTER THE CAR WAS UNLOCKED . IT RELOCKED . THE NAVIGATION AND BLUETOOTH TOSS ME REGULARLY . I THINK THIS CAR HAS A WIRING ISSUE ON TOP OF THE LACE OF SAFETY WITH THE BACK GATE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10484068November 12, 2012
SERVICE BRAKES, STEERING
SEVERE GRINDING OR SCRAPPING NOISE FROM FRONT PASSENGER SIDE WHEEL AREA WHEN TURNING AT LOW SPEEDS. PROBLEM IS ONLY PRESENT DURING COLD WEATHER. SEEMS TO DIMINISH AS VEHICLE IS USED BUT SOMETIMES REMAINS FOR LONG PERIODS. CAN BE HEARD BY BYSTANDERS AND VERY WELL INSIDE VEHICLE. HAVE HAD NO LUCK WITH DEALER .FIRST FEW TIMES SAID COULD NOT HEAR THEN NEXT TIME SAID UNSURE OF CAUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479562October 10, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS BEIGE DUST RELEASE FROM THE DASHBOARD TO THE REAR OF THE VEHICLE. THE CONTACT WAS CONCERNED THAT THE AIR BAGS HAD DEPLOYED EMITTING THE DUST ALL OVER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE DUST CAME FROM A FIRE EXTINGUISHER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465595July 13, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE ENTERING THE REAR OF THE VEHICLE, THE REAR HATCH BACK DOOR STRUCK THE CONTACT'S ARMS, RESULTING IN INJURY. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 800.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10462670June 21, 2012
UNKNOWN OR OTHER
WHEN I WAS LOADING ITEMS INTO THE REAR OF MY CAR, THE CLOSE BUTTON WAS ACCIDENTLY HIT, THE HATCH CAME DOWN AND HIT ME IN THE HEAD AND MY ARM. IT DID NOT STOP AND REVERSE, I HAD TO GET OUT OF THE WAY. I TRIED IT AGAIN, AND WHEN I PUT MY ARM OUT TO STOP THE HATCH TO SEE IF IT WOULD REVERSE, IT PUT SO MUCH PRESSURE ON MY ARMS THAT THEY BECAME BLACK AND BLUE. I AM CONCERNED THAT WHAT IF THIS WAS A CHILD, IF IT NEEDS THAT MUCH PRESSURE TO STOP AND REVERSE, WHAT WOULD HAPPEN TO A CHILD. I HAD THE CAR LOOKED AT WHERE I BOUGHT IT AND THEY SAID THAT, THAT IS HOW MUCH PRESSURE IS NEEDED TO STOP., I HAD A 2010 SRX, AND IT DID NOT NEED THAT MUCH PRESSURE TO STOP. AS SOON AS THE HATCH HIT SOMETHING, IT STOPPED AND RESERVED BACK UP. I AM WONDERING IF ANYONE ELSE HAS HAD THIS PROBLEM AND CAN THE HATCH BE ADJUSTED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461634June 13, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING:HYDRAULIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHEN SHE EXITED THE VEHICLE, SHE LOCKED THE DOORS WITH THE RKE AND WENT INSIDE THE HOUSE. APPROXIMATELY 20-30 MINUTES LATER SHE WALKED BACK OUTSIDE TO FIND HER VEHICLE IN HER NEIGHBOR'S YARD ACROSS THE STREET FACING THE OTHER DIRECTION. IT WAS THEN DISCOVERED, THE VEHICLE WAS STILL IN DRIVE AND WAS LOCKED. THE CONTACT ALSO STATED THE POWER STEERING LOCK, WHICH ALSO CAUSED THE ACCIDENT. THE RKE ALLOWED THE CONTACT TO GET OUT OF THE VEHICLE AND LOCK IT, WITHOUT BEING IN PARK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10459164May 21, 2012
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
PURCHASED VEHICLE WITH NAVIGATION OPTION. UPON FIRST USE, VOICE DIRECTIONS WERE TERRIBLY WRONG. DEALER ORDERED NEW NAVIGATION DISK FROM CADILLAC - BUT PROBLEM REMAINED. ISSUE HAS NOT BEEN RESOLVED AFTER THREE MONTHS. CADILLAC REGIONAL MANAGER SAID PROBLEM WILL NOT BE FIXED UNTIL 2014 MODEL YEAR. HIGH POTENTIAL EXISTS FOR FATAL ACCIDENT IF DRIVER IS DIRECTED TO MAKE A WRONG TURN INTO ONE-WAY STREET. HANDHELD GPS UNITS ARE VERY ACCURATE; GM ENGINEERS MUST BE DIRECTED TO MAKE A FIX ASAP. DEALER TESTED OTHER 2012 CADILLAC SRX'S AND SAME PROBLEM OCCURS. THIS IS A POTENTIAL DISASTER IN THE MAKING. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449297February 25, 2012
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT
WHEN I PUT THE SRX INTO REVERSE THE BACK UP CAMERA DOES NOT COME ON FOR 3 TO 4 SECONDS. I AM BACKING BLIND DURING THAT PERIOD. CADILLAC TOLD ME THAT IS JUST THE WAY IT IS. SOMEDAY SOMEONE IS GOING TO RUN OVER A CHILD WHILE BACKING UP, BECAUSE THEY DIDN'T SEE THE CHILD ON THE SCREEN. THIS IS A GLARING SAFETY DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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