Cadillac SRX Complaints (2015)

443 consumer complaints on file.

#11155276November 30, 2018
EXTERIOR LIGHTING
ADD ANOTHER CADILLAC SRX TO THE LIST, OUR 2015 SRX HAS VERY DIM LOW BEAM HEAD LIGHTS..... I HAVE BEEN TOLD AND LOOKED UP FOR MYSELF, THAT CADILLAC AND THE APP WARRANTY FOLKS WILL NOT STAND BEHIND THE HEAD LIGHT ASSEMBLIES; WHICH APP SHOULD NOT HAVE TO STAND BEHIND A FACTORY FAULTY HEAD LIGHT ASSEMBLY.... HOW IN THE WORLD CAN SO MANY FOLKS HAVE A SAFETY ISSUE WITH THESE EXTREMELY DIM LIGHTS AND NOTHING GETS DONE.... ON TOP OF THAT IF YOU PAY OUT OF YOUR POCKET TO REPLACE THE ASSEMBLIES YOUR TOLD THAT THE NEW FIXTURES HAVE NOT CHANGED AND WILL LIKELY DO THE SAME THING IN SHORT ORDER.... IT IS SAD WHEN THE DEALERS EVEN SAY THAT THE FIXTURES ARE JUNK.... THIS IS NO WAY TO PROMOTE CADILLAC BY TELLING FOLKS TO GO POUND SAND INSTEAD OF FIXING A KNOWN ISSUE WITH THE REFLECTOR INSIDE THE FIXTURES..... IT IS EXTREMELY UNSAFE TO DRIVE OUR VEHICLE AT NIGHT WITH LIGHTS SO DIM.... I AM CONSIDERING PURCHASING AFTER MARKET FIXTURES AND HOPE FOR THE BEST.... SOME STANDARD CADILLAC HOLD THEM SELF TOO..... THESE FOLKS SHOULD BE EMBARRASSED.... SOMEONE PLEASE DO SOMETHING ABOUT THESE HEAD LIGHT ASSEMBLIES BEFORE FOLKS GET KILLED... A SIMPLE SEARCH WILL SHOW A LARGE NUMBER OF FOLKS THAT HAVE THIS SAME ISSUE..... I HAVE TRIED THE LED LIGHTS BULBS, THE BRIGHTEST NORMAL BULBS AVAILABLE WITH STILL NO LUCK.... I GUESS AFTER MARKET FIXTURES ARE THE ONLY CHOICE.... THIS IS TERRIBLE, BECAUSE THE REST OF THE CAR IS A GREAT CAR.......
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154204November 27, 2018
UNKNOWN OR OTHER
THE COMPLAINT IS ABOUT MY TIRES. I BOUGHT MY CAR IN NOV 2017/TOOK MY CAT ABOUT TIRES/THEY STAT I NEED 4 NEW TIRES/BUT BECAUSE I JUST BROUGHT THE CAR, THEY WOULD GIVE ME 4 TIRES/AND THAT CAR SHOULD HAVE WHEN OUT WITH THEM TIRES. I JUST TOOK MY CAR BACK AGAIN FOR TIRES/ NOW THEY STATE I NEED 4 NEW TIRES/MY AIR KEEP GOING OUT OF MY TIRES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153724November 26, 2018
ELECTRICAL SYSTEM
CUE INFOTAINMENT TOUCH SCREEN IS MALFUNTIONING CAUSING DISTRACTION FROM DRIVING SINCE ATTENTION TO ROAD IS INTERRUPTED TO MAKE ADJUSTMENTS VARIOUS SIGHT REQUIRED SYSTEMS IN VEHICLE. KNOWN PROBLEM FOR SEVERAL MODEL YEARS, YET NOT RECALLED FOR CORRECTION. REPAIR ESTIMATE IS $1,500.00. CAUSED HITTING OF CURB AND DESTROYING 2 TIRES (COST $600.00) WHEN SCREEN FIRST BECAME INOPERATIVE, WHILE VEHICLE WAS IN MOTION ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154016November 26, 2018
EXTERIOR LIGHTING
AUG 2018 I NOTICED MY LOW BEAM LIGHTS WERE BARELY VISIBLE, LIKE I WAS DRIVING IN THE DARK WITH NO LIGHTS ON. I SWITCHED TO HIGH BEAMS AND COULD SEE VERY GOOD, BUT THEN SWITCHED BACK TO LOW BEAM AND IT WAS STILL THE SAME....VERY POOR LIGHTING. I HAD THE BULBS CHANGED OUT IN OCT 2018 FOR $200, BUT THIS DID NOT FIX THE PROBLEM. I HAD THE RELAY SWITCH REPLACED, BUT THIS DID NOT FIX THE PROBLEM. I HAVE HAD SITUATIONS WHERE OBJECTS OR PEOPLE WERE ON THE SIDE OF THE ROAD, BUT I DID NOT SEE THEM UNTIL THE LAST SECOND WHEN I WAS RIGHT THERE AT THEM BECAUSE OF THE POOR LIGHTING. I CANNOT CONTINUOUSLY DRIVE WITH MY HIGH BEAMS ON AT NIGHT JUST TO SEE WHERE I AM GOING. THIS IS A BAD SAFETY ISSUE ON ONE OF THE TOP OF THE LINE VEHICLES....LOW BEAMS COULD CAUSE ME TO WRECK, HITTING SOMEONE OR SOMETHING BECAUSE OF POOR LIGHTING AND HIGH BEAMS MAKES ME BLIND THE ONCOMING TRAFFIC CAUSING THEM TO WRECK HITTING SOMEONE OR SOMETHING. I AM TOLD THAT THE HEADLIGHT ASSEMBLY NEEDS REPLACING BECAUSE OF THE POOR SEAL QUALITY LETTING MOISTURE IN CAUSING THE FAULTY LOW LIGHTING. THERE SHOULD BE A RECALL ON THIS BECAUSE THIS IS A MANUFACTURER PROBLEM/ERROR. I SHOULD NOT HAVE TO PAY $1500 TO FIX THIS WHEN I DID NOTHING TO CAUSE IT. CADILLAC/GM NEEDS TO STEP UP TO THE PLATE AND RECALL THIS DEFECT THEY CREATED AND CORRECT THE PROBLEM BEFORE SOMEONE IS ACCIDENTALLY HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153296November 23, 2018
SUSPENSION
TAKATA RECALL REAR TOE LINK ADJUSTER. I WAS TRAVELING IN THE VEHICLE WITH MY DAUGHTER ON THE FEEDER OF BELTWAY8 SOUTH COMING DOWN OFF A BRIDGE. THE VEHICLE BEGIN TO MOVE ACROSS THE ROAD IN A JERKING MATTER. I DID NOT HAVE CONTROL OF THE CAR. I TOOK MY FOOT OFF THE GAS TO HELP REDUCE SPEED OF THE CAR. ONE THE CAR STOP MOVING. I PULLED OVER TO A COMPANY DRIVEWAY AND CALLED ONSTAR TO COME TOW THE VEHICLE. THE VEHICLE DID NOT WRECK OR HIT ANY OTHER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153110November 21, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE VERY DIM ON THE VEHICLE, WHICH MADE IT NEARLY IMPOSSIBLE TO SEE THE ROAD WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO THE DEALER (DWAIN TAYLOR CHEVROLET BUICK GMC, 1307 S 12TH ST, MURRAY, KY 42071) AND THE LIGHT BULBS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152608November 19, 2018
EXTERIOR LIGHTING
WE PURCHASED THIS CAR IN OCTOBER 2018. A FEW DAYS LATER WE WERE DRIVING HOME AT NIGHT. I TURNED ON THE LOW BEAM HEADLIGHTS AND TOLD MY WIFE I COULD BARELY SEE ANY LIGHT. A FEW MOMENTS LATER I ALMOST DROVE INTO A DITCH. WE CALLED THE DEALER THE NEXT DAY. DESPITE HAVING A REMAINING BUMPER TO BUMPER WARRANTY, WE WERE REQUIRED TO PAY $208.81 FOR REPLACEMENT BULBS, WHICH THEY SAID WERE NOT COVERED UNDER WARRANTY. THEY ARE BARELY BRIGHTER THAN THE ONES THEY REPLACED. THIS IS ASTONISHING THAT A LEADING US MANUFACTURER HAS ELECTED TO PLAY RUSSIAN ROULETTE WITH ITS CUSTOMERS LIVES. CONSIDER THIS MESSAGE A SAFETY COMPLAINT AGAINST THIS MANUFACTURER AND A PROMISE TO JOIN THE CLASS ACTION SUIT THAT IS NOW STARTING IN FLORIDA. I SHOULD BE REIMBURSED THE $208.81 AND BOTH HEADLIGHT ASSEMBLIES REPLACED WITH REDESIGNED ONES. SIMPLY REPLACING SMALL BULBS AGAIN WILL NOT SUFFICE. CADILLAC AND GM NEED TO BE HELD ACCOUNTABLE. IF WE ARE INJURED OR KILLED BECAUSE OF THE VERY POOR OUTPUT OF THESE LOW BEAM HEADLIGHTS I WILL CHASE THE SOULS OF ALL THOSE AT CADILLAC AND GM BEYOND THE DEPTHS OF HELL FOREVER. THERE IS NO EXCUSE FOR EQUIPMENT SUCH AS THIS, AND NO EXCUSE FOR NOT REPAIRING IT PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152649November 19, 2018
EXTERIOR LIGHTING
VEHICLE'S LOW BEAMS ARE EXTREMELY DIM MAKING OPERATION DIFFICULT. ILLUMINATION AT THE 115 FT DISTANCE IS QUESTIONABLE. VEHICLE IS A HAZARD TO OPERATE FOR SELF & OTHERS AFTER DUSK AND BEFORE DAWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152646November 19, 2018
ELECTRICAL SYSTEM
AT 32,650 MILES, WHILE PARKED IN MY DRIVEWAY, THE CAR BEGAN TO FLASH THE HEADLIGHTS AND HONK THE HORN FOUR TIMES IN SUCCESSION, THEN IT WOULD STOP. I SAW THIS HAPPEN FOUR DIFFERENT TIMES IN TWO DAYS WHILE IT WAS PARKED. AT THIS TIME, THERE WAS ALSO A CONSTANT TICKING SOUND IN THE REAR OF THE CAR AND THE LIFT GATE WOULD NOT OPEN. I TOOK IT TO MY LOCAL CADILLAC SERVICE TODAY, NOVEMBER 19, 2018. THE PROBLEM WAS DIAGNOSED AND I WAS TOLD THE SUNROOF REAR DRAINAGE TUBES HAD LEAKED WATER ONTO THE LIFT GATE MOTOR CAUSING IT TO QUIT WORKING. THIS REPAIR WOULD COST ME A MINIMUM OF $1800 BECAUSE THE WARRANTY EXPIRED ON NOVEMBER 4, 2018, (DUE TO THE DELIVERY DATE BEING BEYOND THREE YEARS). SINCE PURCHASING THIS CERTIFIED PRE-OWNED 2015 CADILLAC SRX LESS THAN ONE YEAR AGO, I'VE DEALT WITH HEADLIGHTS SO DIM I COULD NOT SEE TO DRIVE AT NIGHT. AFTER FOUR VISITS TO CADILLAC SERVICE THEY FINALLY FIGURED OUT A FIX. THERE WERE TRANSMISSION ISSUES: THE CAR WOULD HESITATE WHEN GIVING IT THE GAS FROM A STOPPED OR SLOWED POSITION TO THE POINT IT JERKED ME AND MY PASSENGERS BACK IN OUR SEATS. ONCE AGAIN, IT TOOK FOUR TRIES TO GET IT FIXED. AND, THE BATTERY COMPLETELY DIED AT 30,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152230November 17, 2018
EXTERIOR LIGHTING
MY 2015 CADILLAC SRX LIGHTING IS TOO DIM TO DRIVE AT NIGHT. I HAVE TO RELY ON OTHER DRIVERS LIGHTS TO HAVE A GOOD VIEW OF THE ROAD. IF THERE ARE NO OTHER DRIVERS NEAR ME, I NEED TO USE MY BRIGHT LIGHTS AS A SAFETY PRECAUTION. I HAVE REPLACED THE LIGHT BULBS BUT THAT DID NOT FIX THE ISSUE. IN READING VARIOUS ONLINE FORUMS, THERE ARE A LOT OF OTHER OWNERS WITH THE SAME ISSUE. I CONTACTED THE DEALERSHIP AND THEY QUOTED ME $2,000 TO FIX IT BUT CLEARLY THIS SHOULD BE A RECALL. THE ISSUE STARTED APPROXIMATELY 1 YEAR AGO. I HAVE BEEN PATIENTLY WAITING FOR A RECALL. THIS IS A VERY DANGEROUS ISSUE AND I FEAR MY LIFE MAY BE IN DANGER AS A RESULT OF IT. I TRY TO ONLY DRIVE AT NIGHT WHEN IT'S ABSOLUTELY NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151877November 15, 2018
EXTERIOR LIGHTING
JUST BOUGHT THIS VEHICLE. LOW BEAMS ARE SO DIM IT IS HARD TO WATCH FOR DEER. MAKING ME UNEASY TRYING TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151338November 13, 2018
STRUCTURE:BODY
DRIVING AND SITTING STILL DURING HEAVY RAINFALL, WATER STARTS LEAKING INTO VEHICLE ON RIGHT SIDE BELOW THE GLOVE COMPARTMENT. THE WATER WAS A CONSTANT FLOW. THIS COULD HAVE CAUSED AN ELECTRICAL SHORT, MADE DRIVING HAZADOUS.I'M NOT WHAT THE CAUSE OF THE LEAK IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150858November 11, 2018
ELECTRICAL SYSTEM
CUE SYSTEM FREEZES ALL THE TIME. THIS BEGAN AS SOON AS MY FULL WARRANTY ENDED. I THOUGHT IT WAS A FLUKE INITIALLY. HOWEVER, NOW WITH 54000 MILES, THE CUE SYSTEM IS TOTALLY INEFFECTIVE. THIS NEEDS TO BE A RECALL SEEING THE MASSIVE NUMBER OF CAR OWNERS WITH THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150075November 8, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE EXTREMELY DIM, I HAVE ALMOST WRECKED BECAUSE I WAS UNABLE TO SEE. I HAVE REPLACED THE BULBS WITH THE XD1 EXTRA BRIGHT AND DID NOT EVEN MAKE A DIFFERENCE. THIS IS A DANGEROUS CAR TO DRIVE AT NIGHT AND I CAN'T BELIEVE CADILLAC REFUSES TO MAKE THIS RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150077November 8, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING UNKNOWN SPEEDS, THE HEADLIGHTS FAILED TO PRODUCE ENOUGH LIGHT. THE CONTACT HAD TO DRIVE WITH THE HIGH BEAMS ACTIVATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145131November 3, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS HAVE CONDENSATION AND ARE SO DIM I CAN'T DRIVE AT NIGHT. I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME IT'S ABOUT A $2000.00 REPAIR FOR A CAR THAT IS 4 YEARS OLD. THAT SEEMED RIDICULOUS SO MY HUSBAND AND I BEGAN SEARCHING AND FOUND THAT MANY SRX DRIVERS ARE HAVING THIS SAME ISSUE. I CAN SEE WHEN THE LIGHTS ARE ON HIGH BEAM BUT OTHERS FLASH ME BECAUSE THEY ARE TOO BRIGHT, WHEN I DRIVE ON LOW BEAM AT NIGHT PEOPLE PULL OUT IN FRONT OF ME AND I CAN BARELY SEE THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144942November 2, 2018
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE THE CONTACT WAS DRIVING AFTER DUSK, THE HEADLIGHTS WERE DIM AND WERE INSUFFICIENT FOR DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO ALL STAR AUTOPLEX (LOCATED AT 1216 E. PALESTINE AVENUE, PALESTINE, TX 75801) AND THE HEADLAMPS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. THE VIN WAS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144457October 31, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS VERY DIM AND HAVE BEEN SINCE THE VEHICLE WAS NEW IN JANUARY OF 2015. CONTACTED DEALER AND WAS INFORMED THIS WAS A COMMON PROBLEM WITH THE SRX FOR WHICH THERE WAS NO FIX. ON MY THIRD SET OF AFTERMARKET HALOGEN BULBS WITH ONLY MARGINAL IMPROVEMENT. CONSIDER IT SOMEWHAT DANGEROUS TO DRIVE THIS VEHICLE DURING NIGHT TIME HOURS. THIS ISSUE HAPPENS WITH HEADLIGHT SWITCH IN AUTOMATIC OR WHEN SELECTING THE "HEADLIGHT ON" POSITION. HEADLIGHTS ALSO APPEAR TO BE AIMED TOO LOW BUT DEALERSHIP CHOSE NOT TO VERIFY AND THERE DOPES NOT APPEAR TO BE AN ADJUSTMENT SCREW; THE MANUAL STATES THAT THE DEALER'S BODY SHOP SHOULD AIM THE LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144159October 30, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE DIM. IT'S HARD TO DRIVE AND SEE WHILE DRIVING AT NIGHT. I'VE ALMOST GOT INTO SOME REALLY BAD CAR ACCIDENTS BECAUSE CARS HAVE PULLED OUT RIGHT IN FRONT OF ME BECAUSE MY HEADLIGHTS ARE SO DIM. I SHOULD NOT HAVE TO USE MY BRIGHTS ALL THE TIME AT NIGHT. ON COMING TRAFFIC FLASH ME BECAUSE THEY ARE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143050October 26, 2018
EXTERIOR LIGHTING
I PURCHASED THE VEHICLE IN JULY OF 2018 AND NOTICED THE HEADLIGHTS SEEMED DIM. THOUGHT MAYBE I WAS JUST STILL ADJUSTING TO NEW CAR. WENT ON HIGHWAY EARLY IN THE MORNING ONE DAY BEFORE SUNUP AND REALLY COULD NOT SEE.. THOUGHT THE HEADLIGHTS WERE OFF. PULLED OVER AND CHECKED. THEY WERE ON BUT JUST VERY DIM. DEALER SAID IT WOULD COST AROUND $1800. AFTER I SENT THEM COPIES OF ARTICLES I HAD READ ABOUT THESE LAWSUITS BY OTHER PEOPLE, THEY AGREED TO REPLACE HEADLIGHTS FOR FREE. MY CONCERN IS IT WILL NOT WORK OR IT WILL JUST HAPPEN AGAIN IN TIME... AS SOME OTHERS HAVE INDICATED. THEY SHOULD FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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